Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/05/21) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his concerns with his recent Walmart.com order and his experience with an Escalation's SpecialistWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn May 2, 2015, we received an email request from Mr [redacted] asking us to remove his email address, [redacted] @gmail.com, from our mailing list and computer systemsMr [redacted] asked us to stop sending emails or he advised he will file Harassment complaintsPer his request, his email address was unsubscribed from marketing emailsCustomers who are unsubscribed from marketing emails will continue to receive emails about the orders they place, including order confirmations and shipping notifications On May 1, 2015, Mr [redacted] placed an order for an RCA Outdoor Antenna with Value ShippingA confirmation email was sent on the day the order was placedOrders placed with Value Shipping can take 6-business days to arriveThe antenna was shipped on May 5th, at which time a ship confirmation email was sent, and was delivered to Mr [redacted] on the original expected delivery date, May 6thWalmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf you have any further questions or comments, please feel free to contact me Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/06/01) */ Dear [redacted] Revdex.com Case:XXXXXXXX:Walmart.Com/ Ken [redacted] Re: Order:XXXXXXX-XXXXXX or XXXXXXXX-XXXXXX Re:$Refund Payment Adjustment never received and Refund never given Re: Dispute $49.XX - XX- Please be advised,that [redacted] and CFS Bank does not consider this matter closed nor resolved against WalmartCom On May 5th , The defective RCA outdoor Antenna was returned and shipped backed to walmart.com , and received by Walmart.com on May 6th,with confirmation on my walmart.com account But payment adjustment and refund of $was never given and was not placed back into [redacted] bank account On O5-21-2015, [redacted] receives email from WalmartCom that payment adjustment and refund has already been placed of $on Mr[redacted] bank account, But according to Cfs Bank - Branch Manager [redacted] A [redacted] , States there still is no refund nor payment adjustment made by WalmartCom on [redacted] bank account and there are no blocks on [redacted] bank account stopping Walmart.com from refunding the $back through the debit card visa XXXX-XXXX-XXXX-XXXX So Walmart.com has stolen the $from [redacted] ,since Mr [redacted] already returned the merchandise already back to walmart.com and this could result in [redacted] getting the police involved to press criminal charges in criminal court with a small claims civil suit action against WalmartCom and Mr [redacted] getting his attorney involved if this is not resolved by Walmart.com through the Revdex.com Office by having the $returned to [redacted] *** Please be advised that Mr [redacted] is very upset with WalmartCom and Their executive escalations Dept and Abilgail who have been very rude and disrespectful, harassed via phone and emails and now has stolen money from Mr [redacted] and Walmart.com choose to remove Mr[redacted] off their mailing list in retaliation towards mr ***So we dispute ***, s statements to the Revdex.com Office and walmart.com has Mr [redacted] bank account number too that's not good at all I will include all paperwork and evidence in this case for the Revdex.com Office [redacted] Ave,Apt B [redacted] ,XXXXX XXX-XXX-XXXX [redacted] @gmail.com Cc: Attorney General Office Cc: Cfs Bank Cc: ftc- MsStevenson Cc: Pa State Police FwdMaite Buenrostro Revdex.com Case: XXXXXXXX- WalmartCom From [redacted] On May 21, XXXX XX:XX PM, "Walmart.com" wrote: Dear [redacted] ***, A refund of $has been made to the original form of payment for order XXXXXXXXXXXXX as shown below: Note: The payment for this order was adjusted due to: Returned ========================================================================== ITEM Qty Refund Reason RCA Suburban Mini Yagi Digital Outdoor Antenna See note above with Mast ========================================================================== Timeline for Refund: Credit or Debit Card: The refund should appear on your statement within two billing cycles Track the status of any remaining items by visiting the Order Details https://www.walmart.com/cservice/ph_detail.gsp?order_id=XXXXXXXXXXXXX If you have any further questions, please visit http://help.walmart.com/ or reply to this email and let us know how we can help Sincerely, Your Walmart.com [redacted] Service Team http://www.walmart.com Final Business Response / [redacted] (4000, 20, 2015/06/04) */ Walmart.com received Mr [redacted] ***'s additional rebuttal arising from his original Revdex.com complaintOur records show that the RCA Suburban Mini Yagi Digital Outdoor Antenna with Mast he purchased was returned to store #***It was scanned into our returns center on 5/13/A refund was not processed once it was returned back to us, as the refund was already processed at the store when the item was returnedWe contacted the store manager at store #***, and they have provided us the return receipt for the cash refund in the amount of $and the video surveillance screen shot of the transaction that took place on 5/6/at 8:PMMr [redacted] is not due any refundIn light of these events, Walmart considers this matter closedIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] L Walmart.com Final Consumer Response / [redacted] (4200, 24, 2015/06/11) */ Re: Case XXXXXXXXWalmart.com First off walmart.com and walmart stores inc need to get their [redacted] together, Why send Mr[redacted] a email on XX-from walmart.com stating they are going to refund Mr[redacted] $back onto his debit card? if the money was already refunded in the storeWalmart don't make no sense in the [redacted] that they do to their customers Now the lady at the [redacted] Service Desk at the Walmart store in [redacted] PA,XXXXX , had told Mr [redacted] at first that he would have to get his refund through walmart com , when Mr [redacted] had returned the Walmart com defective item Rca suburban mini yagi digital outdoor antenna to the storeThe lady gave Mr[redacted] a hard way to go and argued with him about getting a refundThe lady stated Walmart.com items are refunded through walmart.com and not the stores Mr[redacted] had purchased other items that day at the store at that time and I guess the lady refunded the $without Mr.***,s Knowledge when she gave him change that DayBut Mr[redacted] was not aware of the refundWe consider this matter closed Attorney Chait [redacted] ,XXXXX

Initial Business Response / [redacted] (1000, 10, 2014/04/22) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his order for the Glucose Test Strips and monitoring systemWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyMr [redacted] placed the order to have it picked up at this local storeWhen he arrived at the store no one assisted him, nor attempted to, so he left and never got his itemDue to his experience, Mr [redacted] requested a refundWe have escalated his experience to the appropriate level for reviewAs of April 20, a refund for his order was credited back to Mr [redacted] 's original form of paymentFor the inconvenience, we issued a $Egift CardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/04/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Walmart did indeed refund my money and issued the $Egift card I do however have misgivings in ordering medical items from Walmart in the futureThe lack of a functioning Glucose Meter is an immediate danger for any diabeticWalmart's lack of service is inexcusable if they are going to sell these items there needs to be a system in place to service the orderers when they come into the store to pickup these items that have a real impact on our ability to control our diseases

Initial Business Response / [redacted] (1000, 15, 2016/02/11) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to her recent orderWe thank you for the opportunity to address Ms [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] ' complaint, we reviewed her account and order historyWe contacted the manufacturer regarding Ms [redacted] ' concerns and confirmed that the label and name on the hair product has been changed and she was receiving the correct productWe have been informed that the formula for the product has not changedWe apologize for any inconvenience Ms [redacted] experienced and are updating our website to ensure we have a correct details to avoid confusion in the futureWe have refunded Ms [redacted] in full for her order and sent her additional cans as a courtesyIf Ms [redacted] ' is not satisfied with the product she received, she is welcome to donate or discard itWalmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Walmart.com associate is lying in saying that the product packaging changed, but not the productI have the original empty can stillThe ingredients are NOT the sameYes, they sent extra cans of a product, but I am not aware of the BAIT AND SWITCH law going out of affectIt has been over a month since I placed the original orderMy vacation/anniversary was a disaster, because I had nothing for my hairI personally called Suave, BEFORE walmart.com did, I was told it was a new formula, but worked betterAfter research, I found a Facebook page that is being used by people with hair like mine to vent their frustration with the new product being worthlessI have every email from Walmart.comMost of the responses aren't from anyone who speaks EnglishWalmart.com did refund my money days short of a month of dealing with this, but, I do not feel it was ever handled correctlyThe first box wasn't even packaged legally for transportThe second one wasI will NEVER order from Walmart.com againI will never suggest to another [redacted] to order from Walmart.comwalmart.com feels that by sending me extra cans of a worthless product and refunding my money they have closed the complaintI feel it should stay open permanently to be a caution to other consumers Final Business Response / [redacted] (4000, 19, 2016/03/03) */ Walmart.com received Ms [redacted] ' additional rebuttal arising from her original Revdex.com complaintAs we advised in our previous response, we have confirmed with Suave that although the packaging has changed, the formula of the mousse she purchased remains the sameWe are very sorry for any inconvenience this may have caused Ms [redacted] but due to the fact that the packaging of the item has been changed by the manufacturer, we no longer carry the item in its exact form as Ms [redacted] had previously receivedWe have updated our site with the new image to avoid any further confusionThe issues with the how the bottles were packaged for transit have been addressedWalmart.com considers this matter closed as we have no further information to add at this time Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (4200, 21, 2016/03/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I have stated, " [redacted] " is lyingI have an empty can of the items I paid for from Walmart.comI have cans of the substitute Walmart.com sent meThe ingredients are different! I spoke directly with ***, they sent me a coupon to try a different product, "as the product I am wanting is no longer manufactured and the new product isn't working for you"!!!!! I want this complaint to stay open to warn other customers of bait and switch and lying employeesAs well as the shipping department violations of federal laws

Initial Business Response / [redacted] (1000, 5, 2014/11/27) */ [redacted] received a Revdex.com complaint from [redacted] ***'s regarding his issue with an order he placed for Similac Toddler milkWe thank you for the opportunity to address [redacted] ***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] ***'s complaint, we reviewed his [redacted] account and order historyWe apologized to [redacted] that he did not receive his orderWe have issued him a full refund and he should see this within three to five business daysAlso, we issued him a $eGift Card for his troublesAs such, [redacted] considers this matter closed Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/02/11) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her account records and purchase historyOn February 10, 2015, we communicated with Ms [redacted] via email and explained that Walmart.com does not send receipts for every order to reduce wasteHowever, we assured Ms [redacted] that all receipts for her orders are available online to be printed or saved as a PDF documentsIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not have a printer and if I did, I shouldn't have to waste my paper and ink to print a receiptWalmart is the biggest retailer in the world with the worst [redacted] serviceI explained to them that I don't have a printer and they still told me to print it myself Final Business Response / [redacted] (4000, 9, 2015/02/20) */ RE: [redacted] ***/Revdex.com Case Walmart.com received Ms***'s rebuttal arising from her original Revdex.com complaintWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and commentsWe apologize for the inconvenience this has caused Ms***As stated in our previous response, Walmart.com does not send receipts for every order to reduce wasteHowever, all receipts for her orders are available online so customers can either print them or save them as PDF documentsWe have provided Ms [redacted] instructions to save her receipts as PDF documents to her computerIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Final Consumer Response / [redacted] (4200, 11, 2015/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I receive receipts from all other companiesIt is extremely unprofessional and hard to return something for a different sizeWalmart doesn't care about their customers!

Initial Business Response / [redacted] (1000, 10, 2014/11/18) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with a damaged order he receivedWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyMr [redacted] will not be responsible for returning the damaged item and will be able to keep his refundHe should not receive these notices going forwardIn light of these events, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/11/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 7, 2015/03/16) */ Monday March 16th, Filed Electronically Revdex.com Broadway, Suite Oakland, CA XXXXX RE: Revdex.com Case# [redacted] Ticket# XXXXXXXX To whom it may concern, I am writing you in response to the above referenced complaint We sent the matter regarding [redacted] to our Savings Catcher Tier Team to further address and research his complaintOur Savings Catcher team is happy to report that they have resolved this issue to the customers satisfactionThe Savings Catcher tier team will be sending Mr [redacted] an egift card for the amount of $They report that this Gift Card is scheduled to be sent to Mr [redacted] today We appreciate Mr [redacted] for bringing this matter to our attention and we will consider this matter closed With regard, [redacted] T Risk Resolution Coordinator Walmart Stores, Inc Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/03/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2014/06/24) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his refund requestWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOn June 22, we refunded Mr [redacted] $onto his original method of paymentI contacted Mr [redacted] on June 24, and he advised me the issue had been resolvedAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/12/09) */ [redacted] received a Revdex.com complaint from ** [redacted] regarding his order placed on November 23rdWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received ***'s complaint, we reviewed his [redacted] account and order historyWe apologize for the experience ** [redacted] received from Customer ServiceWe tried reaching out to him December 8th & 9th at [redacted] and have not heard back from himWe have issued ** [redacted] a $eGift Card for his troublesIn light of these events, [redacted] considers this matter closed Again, we thank ** [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/12/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) While I will accept [redacted] response the customer service was lacking**s [redacted] did call first on Dec at approximately 540pm, I did not hear the phone ring so it went to voice mailI checked my voice mail around 8pm and decided to call her the next evening on my way home from work**s [redacted] proceeded to call again around I am unable to answer my personal phone while at work so it went to voice mail once againThis time her voice mail seemed more aggressive and I had to call her back by close of business so she could respond to the Revdex.comOn my way home around 5pm I called her and she was goneThe bottom line is if they are going to have an item on their website and allow customers to add to cart and pay for the item, they should honor it

Initial Business Response / [redacted] (1000, 6, 2015/01/19) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding the Refurbished Vizio LED HDTV he purchased on December 31, We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments When we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOur records indicate that his order was shipped on December but unfortunately has yet to be received at the storeThis typically means that the order was lost in transit or was lost upon receipt at the store, prior to scanning it in We have issued a full refund for Mr [redacted] 's original order and sent an $eGift Card which he can use to purchase the TV at his local Walmart store, if he hasn't done so alreadyWe've very sorry for all of the trouble he's had with this order Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/08/01) */ We are requesting an extension for complaint XXXXXXXX, filed by Mr [redacted] ***We will continue to work with Mr [redacted] but need additional time to work toward a resolution of his issue Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/08/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) After a very long time of turmoil walmart has finally corrected the problemI truly feel that if I did not get the Revdex.com involved that all of the chaos walmart has cause would have never been corrected It is really bad when such a large company can not take care of a simple billing / shipping issue without involving a third party I am grateful that this seems to be all over and hopefully walmart.com will train their reps better and have their IT people work more on the ordering system they use One final thing, Please walmart train your people that answer the phones at walmart.comTrain them to handle billing and shipping issues without having to involve employee's to handle a very simple situationAlso train them to have common decencyThere are far to many people looking for jobs now to restrict yourself to to hiring rude, childish, lying employees who could care less if their job performance looses your company business

Initial Business Response / [redacted] (1000, 10, 2014/09/25) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her order for a Amodo Security SystemWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] complaint, we reviewed her Walmart.com account and order history [redacted] order did not come with a hard driveIn the description is states the unit comes with a hard driveWe have escalated this issue to the proper department for reviewWe issued [redacted] a $eGift Card for her troublesAs such, Walmart.com considers this matter closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received any compensation from Walmart as of yetI am amazed a major corpis allowed to give consumer the run aroundAs it stands now, I am still out the money for the hard drive that was not included in my purchase, even though I received a call from a Walmart repstating I would receive compensation for the added cost Final Business Response / [redacted] (4000, 14, 2014/10/09) */ Walmart.com received Ms [redacted] 's additional rebuttal arising from her original Revdex.com complaintWe would like to apologize to [redacted] as she did not receive her $eGift Card that was issuedWe have resent the card todayAgain, we apologize for the inconvenience this has caused herIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 16, 2014/10/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) The gift card was issued

Initial Business Response / [redacted] (1000, 10, 2014/03/03) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding the price increase of the laptop she purchasedWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] stated she saw the laptop ad online during Cyber Week and within a day it increased to $We emailed Ms [redacted] informing that the Cyber Week promotions started on November 30, 2013- December 7, She contacted our [redacted] service on 12/inquiring about the price difference which at that time cyber week promotions were overAs a one-time courtesy, we have issued a $credit back to Ms [redacted] 's original form of paymentAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 12, 2014/03/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Walmart resolved my complaint satisfactorilyThank you

Initial Business Response / [redacted] (1000, 10, 2014/11/20) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with shipping chargesWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyA few items went through a marketplace and we are not able to refund the shipping chargesWe have issued Ms [redacted] a $eGift Card for the inconvenience this has caused herWe are not able to refund ny orders that are placed through a marketplaceWe have sent Ms [redacted] this information through email and advised her if she has any further questions to please call usIn light of these events, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/11/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I haven't received anything from themI do not even know what an egift card is Final Business Response / [redacted] (4000, 14, 2014/11/27) */ Walmart.com received Ms [redacted] 's additional rebuttal arising from her original Revdex.com complaintWe sent Ms [redacted] an egift card on November 20thShe should have received this through emailShe should call us at XXX-XXX-XXXX if she has not received itIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (4200, 16, 2014/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have NOT taken care of this matterThey have my emailThey have my addressThey have my phone numberI am waitingThey liedThey messed upThey need to fix this instead of contacting you guys they need to contact meI called them before and they said they had no record of a card being issued

Initial Business Response / [redacted] (1000, 10, 2014/09/29) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with a Straight Talk card he purchasedWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOur records indicate Mr [redacted] canceled his order for a Verizon Wireless card, and his credit card was never chargedWe apologize that customer service was unable to help himWe have escalated his concerns to the proper department for reviewAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn July 20, 2015, Mr [redacted] placed an order for a Dream On Me Toddler Day Bed, CherryPer the order, the item shows it was shippedThe expected delivery date pasted and Ms [redacted] did not receive her orderWe have escalated this to our fulfillment team and they advised that they never received the package to shipWe have issued a replacement to Ms [redacted] and for the inconvenience issued a $Egift CardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 6, 2015/10/16) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his order which was not ready as indicated onlineWe thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr***' complaint, we reviewed his account and order historyTypically, orders that are placed for same day pickup are available within hoursUnfortunately, due to a system issue, Mr***' order was not processed in a timely mannerFor the inconvenience, we sent Mr [redacted] a gift card in the amount of $As such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

I preordered the limited edition of the Warcraft movie as outlined by a link from Blizzard This was a Walmart exclusive item I ordered it on Sept 18th, movie to be released on Sept 26th, I was to have my order shipped to my home by Oct 4thWhen it did not come I checked the order status and it said processing I proceeded to go through about different customer service people who danced around the problem without ever giving me an answer to why the order was not processed properly Their offer to 'satisfiy' me is a joke for a limited edition that now is being resold on [redacted] etc for almost twice what it cost when you preordered it Walmart in general no longer cares for it's customersThe customer service people in the majority were not helpful or down right rude I was hopefully that the online store would be better than the regular store but they are worse

Initial Business Response / [redacted] (1000, 10, 2016/01/18) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr [redacted] 's complaint, we reviewed his account and order historyMr [redacted] received a notification from his bank that his card had been used to place an order on our siteHe reached out to our [redacted] Service to request the order be cancelledHe was told the order was cancelled and that his funds would be reimbursedHowever, the order was not cancelledIt shipped and Mr [redacted] 's card was billedWe do not typically refund for fraudulent orders, but we have issued a refund as a one-time courtesyAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] T Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/01/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisified with Walmarts resolutionThey are a pleasure to deal with and made my situation right

Initial Business Response / [redacted] (1000, 5, 2015/01/21) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her refund request for overdraft fees and charges she incurred for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] placed an intent to cancel order#XXXXXXXXXXXXX on December 26, An intent to cancel is not 100%, and Ms [redacted] had not receive the cancellation confirmation email, because the cancellation request was deniedWe have spoken with Ms [redacted] and have advised that Walmart.com does not reimburse NSF, finance or overdraft charges/feesMs [redacted] has advised that she would not be returning the Sony BDPSBlu-ray Player of order#XXXXXXXXXXXXXFor the inconvenience, we have adjusted/refunded Ms [redacted] 's order $As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com