Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/09/21) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his stored Walmart shopping card that was used without his authorizationWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe assured him that Walmart.com was not impacted by a security breach and provided him with recommendations to prevent his account and personal information from being compromisedIn light of this, Walmart.com considers this matter closed, but we encourage Mr [redacted] to contact us if he requires additional assistance Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/06/02) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with a Straight Talk card she purchasedWe thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] complaint, we reviewed her Walmart.com account and order historyMs [redacted] placed an order for a Straight Talk card, and did not receive her itemWalmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our siteWe do show Ms [redacted] order was processedAlso, we apologize for the experience she had with [redacted] ServiceWe have escalated her complaint to the proper departmentWe have issued her a $eGift Card for her troublesWe tried to reach Ms [redacted] at the phone number we have on file and could not leave a messageAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] 's for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Even though the process was completed it took countless and m overwhelming amount of timeThe order confirmation and order status stated one thing and walmart did not follow throughIt took approximately three hours and twelve placed phone calls to walmart to receive my orderAfter 24+ hours after Oder status said it should have been sentI do not feel as though a ten dollar card comes remotely close to any type of resolution Final Business Response / [redacted] (4000, 14, 2014/06/19) */ We are requesting an extension for complaint XXXXXXXX, filed by Ms [redacted] We will continue to work with Ms [redacted] but need additional time to work toward a resolution of her issue Final Consumer Response / [redacted] (4200, 16, 2014/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) There should be no further reason to further look into an issue that is going on daysA complete refund would be best at this point

Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Walmart.com received a Revdex.com complaint from [redacted] regarding a recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] wanted to take advantage of an on-line photo promotion, however, due to a problem while checking out she was not able to place the orderWe have tried to reach Ms [redacted] at (XXX) XXX-XXXX and by email but have been unsuccessfulAs such, Walmart.com considers this matter closed but we encourage her to contact us directly if she needs further assistance Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] B Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/07/30) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms [redacted] returned her Box Spring with an incorrect return labelTherefore, the Box Spring Ms [redacted] returned was not updated in our systemHowever, as a courtesy, we issued Ms [redacted] a refund of $back to her original method of payment on July 30, On this day, we attempted to call Ms [redacted] at (XXX) XXX-XXXX and left her a messageWe sent Ms [redacted] an email explaining these details and advised her to contact us if she has any follow up questions or concernsIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is more than welcome to contact us she has any follow up questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/12/22) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her order she placed for a Site to Store on November 28thWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] 's order was expired at the store as she did not pick her orderShe received a full refund in the amount of $on December 15thAs a one-time courtesy we have issued Ms [redacted] a $eGift Card to put towards a new order for the shelf as the price of the item has increasedAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/05/29) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding the issues with her order for the Samsung 40" Class LED 1080p 60Hz HDTV, (3.7" Ultra-Slim) UN40EHSmart TVWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs [redacted] placed an order on May 9, for the Samsung 40" Class LED 1080p 60Hz HDTV, (3.7" Ultra-Slim) UN40EHSmart TVThis was a pick up today order at her local storeThe TV was out of stock and therefore was cancelledPlease note, if a Pick Up Today order cancels due to Out of Stock at the store, our system checks to see if online has stock and if so, creates a new site store orderThis is what happened to Ms***'s orderHer order was reshopped and therefore was charged for itWe have contacted the store and they informed us that she was refunded at the storeFor the inconvenience, we have issued a $Egift CardAs Such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/05/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 11, 2015/05/12) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his late to arrive Backyard Discovery Summer Cottage Wooden Playhouse of order# XXXXXXXXXXXXXWe thank you for the opportunity to address Mr [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr [redacted] and he advised us that he has received the Backyard Discovery Summer Cottage Wooden Playhouse, but it arrived lateFor the inconvenience we have refunded Mr***'s shipping $and adjusted his order $As such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 5, 2016/02/15) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to an issue with her Walmart.com accountWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOn January 23, 2016, an unauthorized order was placed using a gift card that was stored on Ms***'s Walmart.com accountWe have advised Ms [redacted] that Walmart.com was not impacted by a security breach and provided her with recommendations on keeping her personal account information safeAs a courtesy, we have provided Ms [redacted] with a replacement gift cardFor more details, Ms [redacted] was advised to submit a police report and identity theft victim's affidavitPer Ms***'s request, we have sent copies of her order confirmations from As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Walmart.com received a Revdex.com complaint from regarding Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOn November 19, 2015, Ms [redacted] placed an order for Disney Mickey Power of Illusion for Nintendo 3DS to be delivered to her local storeWe contacted Ms [redacted] to discuss her concernsShe advised us that her issues had been resolved by her local store and she no longer needed assistanceAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] B Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/08/19) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms [redacted] complaint, we reviewed her Walmart.com account and order historyWe have confirmed that due to a communication error, Ms [redacted] order was processed but never picked up by the carrierWe also confirmed that Ms [redacted] contacted our Customer Care department on August 7, to request a refund that was credited back to her Visa account on August 9, On August 19, 2014, we spoke with Ms [redacted] directlyWe apologized for the inconvenience and offered to help her place a new order for the storage set that we would discountShe rejected my offer as she purchased the same set at another retailerWe provided our direct number so she could call us if she wants to proceed with our offer or if she has any follow up questions or concernsIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/31) */ Hello, This is to notify your office that the complaint filed by [redacted] has been received, and it has been determined this is an issue for our Walmart Stores Incescalation teamPlease be informed that this concern has been forwarded to their attention, and they will respond directly to your officeIf you have any questions or need to provide further information regarding this complaint, we can be reached by email at [redacted] @walmart.com or by phone at XXX-XXX-XXXX Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/03/04) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyIn the order, it shows a site to store order was placed and not a pick up todayThis information is in the email confirmation that is sent once the order is placedWe have contacted the store and cancelled the orderThe refund has been processed back to the original form of paymentAdditionally, we have reviewed the correspondences Ms [redacted] had with our [redacted] service team and have escalated all coaching opportunities to the appropriate teamFor the inconvenience, we issued a $Egift Card to Ms [redacted] As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) In their response they claim I placed a Site to store order which is untrueI placed a Piorder only because their advertising purported that I would be able to pick it up that dayEven their associates is spoke to on the phone acknowledged that and said the reason it was changed is because the stores inventory changedThe email I received was already reflecting the changeI would have never ordered it for ship to store because in all honesty Amazon would have delivered it in days if I could have waited that longso yet again I feel like that response is not an acceptance of the wrongdoing/misleading information Final Business Response / [redacted] (4000, 9, 2015/03/18) */ Walmart.com received Ms [redacted] 's additional rebuttal arising from her original Revdex.com complaintOur records show that a site to order was placedWalmart.com shows items are available for Pick up today and gives a list of stores that have the item in stock prior to the order being placedIf Ms [redacted] chooses a store rather than looking at the list of stores that have Pick up Today available, it will automatically become a Site to Store order if the selected store doesn't have the itemThis would have been indicated by the arrival date prior to purchasing the itemIt would also have said the order was only available Site to Store before the order was finalizedIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/12/16) */ Walmart.com received a Revdex.com complaint from [redacted] S regarding her order she placed on December 4thWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] S's complaint, we reviewed her Walmart.com account and order historyOur records indicate Ms [redacted] S was issued a full refund of $to the original payment methodAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] S for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/12/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please review the refund carefullyThe refund was for a NEW order for the same item and not for the the order in question I placed the NEW order after I realized that the package was stolenI paid for the order in question with my Discover Card on 12/5/in the amount of (after applying a portion with Walmart gift cards) The NEW order which was refunded was purchased with a VISA card and was NEVER picked up from the store Final Business Response / [redacted] (4000, 16, 2014/12/26) */ Walmart.com received Ms [redacted] S's additional rebuttal arising from her original Revdex.com complaintOur records indicate she has filed a chargeback to with credit card company to dispute the chargesIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (4200, 19, 2015/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Additional information posted on 12/was ignored by merchant and no new proposed resolutionI am copying the said information as follows: "The chargeback was the "recommendation" by a Walmart representative when I called Walmart.com for assistanceIt is unsatisfactory as the chargeback was only a partial payment for the stolen itemAn additional $was paid with a Walmart store card and it is still accounted forAs such, I would like to stand by my original complaint and keep this in record with the Revdex.com and warn consumers of its practice and poor [redacted] service."

Initial Business Response / [redacted] (1000, 10, 2014/12/09) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding a delayed shipmentWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWith the information provided (***@environcorp.com)we were not able to locate an accountWe have emailed several times and have not been contacted backIn order to provide the best resolution possible, we would need to speak with Ms***As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 18, 2015/01/15) */ RE: [redacted] / Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his account records and purchase historyWe have confirmed Mr***'s order was lost in transitOn November 25, 2014, we communicated with Mr [redacted] about his order that was lost in transit and issued him a refundOn January 9, 2015, we issued Mr [redacted] a courtesy $egift card for the inconvenience and sent him an email advising him to contact us if he still needs assistanceIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is more than welcome to contact us if he has any follow up questions or concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 15, 2015/07/30) */ RE: [redacted] ***/Revdex.com Casalmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr [redacted] purchased a lounge chair from the marketplace retailer In The SwimPer our user terms, the marketplace retailer is responsible for marketplace refunds and returnsUnfortunately, Mr [redacted] was unable to return his Lounge Chair as it passed [redacted] marketplace retailer's return windowPlease understand that the marketplace retailer information is listed on the marketplace item's page beside the item imageHowever, we understand the frustration Mr [redacted] has been throughThat is why we have issued him a one-time courtesy refund for his order on July 30, On this day, we emailed these details to Mr [redacted] and advised him to contact us if he has any follow up questions or concernsIn light of this, Walmart.com considers this matter closedHowever, Mr [redacted] is more than welcome to contact us he has any follow up questions or concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 17, 2015/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) While I accept the dinal response I am not happy with the whole process that I had to go through to get a refund

Initial Business Response / [redacted] (1000, 5, 2014/09/30) */ Walmart.com received a Revdex.com complaint from [redacted] regarding a recent order she placed which was canceledWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs [redacted] has a history of returning itemsUnfortunately, due to this, we have made the decision that it is in our best interest to cancel her ordersAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Out of a hundred items, I have maybe returned 10...which shouldn't matter because if an item is damaged during transit, it is walmart ' s responsibilityThis resolution is completely unacceptable Final Business Response / [redacted] (4000, 9, 2014/10/12) */ Walmart.com received Ms [redacted] ***'s additional rebuttal arising from her original Revdex.com complaintMs***'s order history has been reviewedShe has a history of return abuseHer account has been blockedIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/11/28) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her damaged Sceptre U500CV-UMK 49" 4K Ultra HD 60Hz Class LED HDTV of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms [redacted] and she advised us that she did not open her shipment within the return policy timeframe and when she did the item was damagedWe have issued Ms [redacted] a replacement and picked up the damaged itemMs [redacted] has until February 23, to return the replacement As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for he feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/12/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) All I wanted was a replacement for the damaged television and Walmart had the damaged television picked up and replaced the damaged television with a new oneI am satisfiedThank you Revdex.com for all of your assistance

Initial Business Response / [redacted] (1000, 10, 2015/07/21) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed Mr [redacted] no longer had possession of his old gift cards to receive his refundHowever, as a courtesy, we issued Mr [redacted] a replacement Walmart egift card on July 13, 2015, in the amount of $under order XXXXXXXXXXXXXOn July 21, 2015, we called Mr [redacted] at (XXX) XXX-XXXXWe apologized for the inconvenience and explained these detailsDuring our conversation, Mr [redacted] advised he no longer needed assistanceIn light of this, Walmart.com considers this matter closedHowever, Mr [redacted] is more than welcome to contact us he has any follow up questions or concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 17, 2014/09/19) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After reviewing Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOur records indicate that his Garmin GPS unit was outside the day return windowHowever, his GPS unit does come with a year warrantyAs a courtesy, we have arranged to issue Mr [redacted] a replacement On September 19, 2014, we attempted to call Mr [redacted] at (XXX) XXX-XXXX, but he was not availableWe left him a message along with sending him an email advising him to contact us so we could arrange a replacementUnfortunately, we have not heard back from himHowever, we will continue to work with Mr [redacted] should he contact us backIn light of this, Walmart.com considers this case closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 19, 2014/09/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with their indication that they will be sending me a replacementHowever, I NEVER received an email from Walmart.com in regards to thisI spoke to someone, (assuming it was [redacted] listed in this, but he never identified himself) on September He indicated that he would arrange to send a replacement and that I would receive a confirmation email stating that factOnce again, I have received no email from themThey have my email address on file, as they have emailed order confirmation info in the past