Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/12/07) */ RE: [redacted] ***/Revdex.com Case [redacted] received a Revdex.com complaint from [redacted] ***We thank you for the opportunity to address [redacted] ***' concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] ***' complaint, we reviewed his [redacted] account and order historyWe have contacted Fedex to get details of his order deliveryThey have confirmed that [redacted] ***' order was delivered on November 24, As a courtesy, a refund was issued back to [redacted] ***' original method of payment for his order on November 26, and November 27, As such, [redacted] considers this matter closedHowever, [redacted] is more than welcome to contact us if he has any follow up questions or concerns Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 15, 2014/12/02) */ This complaint was sent to Walmart Canada ( [redacted] ) for resolution If you have additional questions, please reply to this email or call me at [redacted] Sincerely, [redacted] SrExecutive Escalations Specialist

Initial Business Response / [redacted] (1000, 10, 2014/07/29) */ We are requesting an extension for complaint XXXXXXXX, filed by Mr [redacted] ***We will continue to work with Mr [redacted] but need additional time to work toward a resolution of his issue Final Business Response / [redacted] (4000, 16, 2014/08/05) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After reviewing Mr, ***'s complaint, we reviewed his Walmart.com account and order historyWe notified the vendor TRG about Mr***'s issue and confirmed they would be contacting him to resolve his issueOn July 11, 2014, we confirmed that TRG contacted Mr [redacted] and completed an arrangement to issue him replacement iPadsTRG confirmed that these replacement iPads were never linked to other customers and Mr [redacted] should be able to register them under his nameIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/12/19) */ [redacted] received a Revdex.com complaint from [redacted] regarding her order for a Family Mobile Samsung Prepaid Cell PhoneWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received ** [redacted] ' complaint, we reviewed her [redacted] account and order history** [redacted] ' son called in to state they did not receive the SIM Card with the phoneThe website clearly states SIM card includedWe apologized for the inconvenienceThey did not want to return the phoneWe issued a $eGift Card for their troublesWe are looking into this matter with the appropriate departmentsAs such, [redacted] considers this matter closed Again, we thank ** [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/01/27) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have confirmed Ms [redacted] 's order was refunded through PayPal Unique Transaction ID # XXXXXXXXXBXXXXXXXOn January 22, 2015, we also confirmed with Ms [redacted] that she received her refundIn light of this, Walmart.com considers this case closedHowever, Ms [redacted] is more than welcome to contact us if she still needs assistance Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/01/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2015/11/30) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs [redacted] ordered a $Visa Gift card on October 22, with expedited shippingShe contacted [redacted] service and was told she would receive an activation emailWhen Ms [redacted] notified us she did not receive the activation email, we resent the email againAt this time we confirmed Ms***'s gift card is active and available for useWe are very sorry about the conflicting information provided by our [redacted] service department and the delay in activating her cardWe have sent her a $gift card for the inconvenienceAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] B Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will start by first saying I am Mr [redacted] not Ms***, more proof that you do not pay attention to customersI was sent an email about a $gift card for my inconveniences but of coarse I never received oneIt seems as if Walmart just doesn't care about it's customers Final Business Response / [redacted] (4000, 14, 2015/12/23) */ Walmart.com received Mr***'s additional rebuttal arising from his original Revdex.com complaintWe truly apologize for the inconvenience Mr [redacted] experienced while trying to get his gift card activated and also apologize for the min his nameAfter several attempts, we were able to reach Mr [redacted] by email, confirm his gift card was active and provided him with a $eGift card for the inconvenienceIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/12/18) */ [redacted] received a Revdex.com complaint from [redacted] regarding the order he attempted to place on November 28ndWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] 's complaint, we reviewed her [redacted] account and order historyUnfortunately, our records indicate that the items quickly went out of stock and his order was canceledPlease note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer availableI contacted [redacted] to discuss his feedback and for the inconvenience, issued a $gift card to purchase a comparable TVAs such, [redacted] considers this matter closed Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/12/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

I made a purchase from a baby registry on walmar [redacted] and never received an order confirmation email or textI checked my credit card statement and was charged I contacted walmar [redacted] and they could not locate my order even though I could tell them what baby registry I ordered under, the specific date, my credit card reference number, etcI was transferred twice- the first time I was on hold for minutes only to have the next person ask me the same questions and give the same scripted answerHe then transferred me to corporate where there was a MINUTE hold! This was my first order from walmar [redacted] and will never order from that site again and obviously never shop in their storesHow hard can it be to find an order? I had to dispute the charge with my credit card and file fraudulent claims against the business

Initial Business Response / [redacted] (1000, 5, 2014/10/21) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding Site to Store order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyMr [redacted] 's original Site to Store order#XXXXXXXXXXXXX for the Holmes 38" 8-Speed Tower Fan was lost in transitOn October 11, Mr [redacted] was issued replacement order#XXXXXXXXXXXXXMr [redacted] 's replacement order was picked up October 20, from the Walmart Supercenter#of Hartselle, ALWe have made several attempts to reach Mr [redacted] by phone and email with no availIf there is still an issue that needs to be resolved, we will need to speak with Mr [redacted] As such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/03/16) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding refunds for Walmart gift cards he purchased on April 10, We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur records indicate that Mr [redacted] has made several attempts to contact us via multiple channels regarding this issueAs we've previously advised, Walmart retains the right to protect its customers and its own interests in the management of its online accounts and its gift card programThe enforcement of our policies is consistent with the terms and conditions that are available at www.walmart.comAs such, we will not be issuing any refunds at this timeMr***'s account has been closed and any future orders will be canceled Again, we thank Mr [redacted] for his feedback and commentsWalmart.com considers this matter closedIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/03/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Walmart.com did not address my complaint at allI was charged $by walmart.com for the failed/canceled orders(I did not receive any value for my $orders)I request for the refundI would appreciate very much if Revdex.com could investigate why walmart.com can retain the right to protect its customers and its own interests by charging me $for the failed/canceled orders Final Business Response / [redacted] (4000, 14, 2015/03/24) */ Walmart.com received Mr***'s additional rebuttal arising from his original Revdex.com complaintAs we previously advised, in accordance with Walmart.com Terms of Use, we will not be issuing a refund for this orderWalmart.com has nothing further to add at this time and this matter is considered closed Final Consumer Response / [redacted] (4200, 16, 2015/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I repeat my request for the refund of $that Walmart.com charged on me for the failed ordersI did not see any Terms of Use on Walmart.com states that I(a [redacted] ) should be charged if the orders are failedAccording to the Terms of Use, consolidating walmart gift cards are allowed on the website

Initial Business Response / [redacted] (1000, 5, 2014/11/17) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] ' complaint, we reviewed her Walmart.com account and order historyWe have confirmed that a refund was issued for Ms [redacted] since the product was not in stockUnfortunately, Ms [redacted] did not sign the return affidavit we emailed her in order for the refund to be completedOn November 17, 2014, we attempted to reach Ms [redacted] at (XXX) XXX-XXXX, but she was not availableWe left Ms [redacted] a message along with sending her an email and advised her to contact usUnfortunately, we have not heard back from herIn light of this, Walmart.com considers this case closedHowever, we will continue to work with Ms [redacted] when she contacts us back Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/06/30) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr [redacted] 's order was cancelled as the item he ordered was no longer in stockPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)We understand the frustration and inconvenience this has caused Mr [redacted] That is why we have arranged to issue him a $egift card that he could use online or in-store to help him place another order for the same itemOn June 29, 2015, we spoke with Mr [redacted] at (XXX) XXX-XXXX and explained these detailsMr [redacted] accepted our offer and we issued him a $egift card under order XXXXXXX-XXXXXXDuring our phone conversation, Mr [redacted] confirmed he no longer needed assistanceIn light of this, Walmart.com considers this matter closedHowever, Mr [redacted] is more than welcome to contact us he has any follow up questions or concerns Again, we thank MrNajaroo for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/08/10) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his canceled orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr [redacted] 's order was canceled since the vacuum he ordered was out of stockHowever, we understand the frustration Mr [redacted] has been throughThat is why we have arranged to send him a courtesy $egift card to help him with his next purchaseOn August 7, 2015, we communicated with Mr [redacted] via email and explained these detailsMr [redacted] accepted our offer to send him the $egift egift cardWe advised Mr [redacted] to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 15, 2014/07/17) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After investigating her issue with the Walmart store she selected for her Site to Store order directly, we confirmed her order was properly delivered and signed for by the store receiving departmentUnfortunately, we confirmed her order could not be found due to either being misplaced or [redacted] theftOn July 17, 2014, we spoke with Ms [redacted] directly over the phone at (XXX) XXX-XXXXWe apologized for the inconvenience she experienced and shared the details we found from our investigation with the Walmart storeWe confirmed a refund was processed by the store's return department on June 27, We also sent her a $egift card to compensate her for the inconvenience she experiencedWe provided our direct number so she could follow up with us if she still needed assistanceIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is always welcome to contact us if she needs additional assistance Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/11/11) */ Tuesday, November 11, Filed Electronically Revdex.com of Oakland, Inc Re: Case # XXXXXXXX To Whom It May Concern, I am writing you in response to the above referenced complaint Store management has informed our office that they reached out to Ms [redacted] and apologized for her experience and informed her that they have spoken to all parties involvedThe associate was protecting the card holder and was following store policy by denying Ms [redacted] the use of the card that did not have her name on itMs [redacted] was offered a $gift card for her inconvenience for the charges taking over three days to credit back to her accountMs [redacted] stated she wanted a $gift card in which the store declinedMs [redacted] then stated she would be seeking legal counsel and disconnected the call We will consider this matter closed With regard, [redacted] D Risk Resolution Coordinator Walmart Stores Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello Revdex.com, I was never contacted by [redacted] D so I am not sure how she can assume this matter closedI did not except the original offer from [redacted] for a $gift card and I did not except the $gift card offer from StephanI did request a $gift card and I also explained the reason why ( [redacted] insinuated I was committing a fraud, humiliated me, walmart processed and charged the card and kept their merchandise, it took over phone calls and days for the refund to be processed, my time and gas, along with a long list of other inconveniences they caused)Do I need the 250? NoDid Walmart have to handle me in such a manner? Absolutely Not! As far as protecting the card holderit is a pre paid visa card from xfinity and it has my husband's name on itI did not disconnect the phone call until After I said good by and have a great dayNo apology has been given and basically what I have heard from everyone I have spoken to is that Walmart can not make an employee apologize for something that they do not admit to doingHowever they have acknowledged she handled the situation incorrectlyPer [redacted] had handled the situation incorrectly and had been spoken to along with other staff that were present at the timeHe also stated that he was sure that [redacted] did not mean what she said at the time, but he was sure that she was only trying to protect the card holder because that is what they are trained to do because of the high levels of credit card fraud being commitedI explaind to him I do understand however all cases are not the sameWhich does not constitute her unethical behaviorTo date, no apology has been givenI have not received my receipt via email or mail showing the transaction was canceled, reversed, or refunded [redacted] claimed on several occasions she had sent it off on the 23rdI did state that I would seek legal advice and I haveI have not hired an attorney as of yetIt appears from store level to upper management Walmart staff is in the business of creating a long list of lies to cover their talesI could and would respect them all alot better if they would just be honest, admit to the wrong doings in this situation, apologize, and let's move onI am stil seeking compensation for my trouble, it doesn't have to be a $gift card, I want my receipt, and I want an apologyOnce Walmart can deliver those three things, we can can put this matter behind us Thank you, [redacted]

Initial Business Response / [redacted] (1000, 10, 2015/10/26) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to an order she had recently placedWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyOur records indicate that she had placed an order for a Storage Shed on September 22, We confirmed that she should have received two boxes and located the missing item for herWe made numerous attempts to contact Ms [redacted] by phone but our attempts to reach her were not successfulWalmart.com considers this matter closedHowever, Ms [redacted] is welcome to contact us directly if she has any questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am receiving a new replacement shed tomorrowBut in response to Walmart trying to contact meThat statement on their part is falseNo one from Walmart ever called me or e-mail me at any time over this last month since I ordered the shedI had to keep calling them every couple days for a response from themAnd when I would leave my e-mail address and phone # for a supervisor to call meNo one didThankyou for your time [redacted] Final Business Response / [redacted] (4000, 14, 2015/11/18) */ Walmart.com received Ms [redacted] 's additional rebuttal arising from her original Revdex.com complaintAs we previously advised, we have made numerous unsuccessful attempts to contact Ms [redacted] via email and phoneWe apologize if she did not receive our messagesIf Ms [redacted] has any follow up questions or concerns, she is welcome to contact us directly

Initial Business Response / [redacted] (1000, 6, 2014/04/24) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his cancelled orders for email delivered phone cardsWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr***'s issues have been resolvedMr [redacted] has successfully placed order#XXXXXXXXXXXXX on February, 24, As such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, absolutely not! We do not accept this responseIt is not responding to our complaintIf the Revdex.com would take the time to read our complaint, you will obviously see that Walmrt.com is not addressing itWe have made our complaint very clearIt is not about being able to place an order! It is about receiving an account review about the reasons two separate bank cards were denied!!!! Could you please read our complaint and desired resolution and if the Revdex.com allows Walmart.com to say whatever they want, ignore our complaint and close it, what's the point of the Revdex.com????? Final Business Response / [redacted] (4000, 11, 2014/05/08) */ Walmart.com received Mr [redacted] 's additional rebuttal arising from his original Revdex.com complaintWe have spoken with Mr [redacted] and have provided him with information as to why his orders were being cancelledOur system cancelled Mr***'s orders for the [redacted] 's protectionWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us Sincerely, [redacted] J Walmart.com Final Consumer Response / [redacted] (4200, 22, 2014/05/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) If Walmart.com will not acknowledge that there were two separate credit cards and banks involved, I cannot and will not consider this matter closedThis had nothing to do with the item being ordered or the cards being used, it had to do with targeting my name, but if Walmart.com will acknowledge it was two separate banks, I will accept it and consider it closedThe Revdex.com should be concerned that Walmart.com will not acknowledge this was two separate cards and two separate banksThe general public's responsibility is to let the Revdex.com know of improprieties like thisI believe I am trying to do this

Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyMr [redacted] advised that his recent order for the FUJIFILM Black FinePix SXXXX XX MP 36x Optical Zoom Digital Camera was delivered damagedAs a courtesy, we have issued a refund for that order in the amount of $This will credited back to the original form of paymentAdditionally, we thoroughly reviewed Mr [redacted] 's Walmart.com account and due to his excessive return history, his account has been closedAny future Walmart.com orders will be canceledAs such, Walmart.com considers this matter closed If either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I clearly said that I wanted a refund to my AMEX card, the gift card is useless, exspecially if they closed my accountAdditionally, they are holding me accountable for sending me nothing but damaged itemsThe only reason they have done this is because I submitted a complaint to youYou see they didn't respond to this complaint until the last day of the periodTherefore, obviously they have not made good on this Final Business Response / [redacted] (4000, 10, 2015/07/18) */ Walmart.com received Mr [redacted] 's additional rebuttal arising from his original Revdex.com complaintAll refunds are processed back to the original form of payment that was used for the orderDepending on how Mr [redacted] purchased those gift cards, he can dispute that charge with that financial institution if he wishesAt this time, our resolution remains the same and there is nothing further we can provideWe do apologize for thisIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (4200, 15, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are not proposing a solution! They are just showing me the gift cards! I cannot use them because they closed my account! So, why are they showing them to me when it is irrelevant? I cannot tell my bank to dispute the charges because the charges have already been taken out months agoAnd I don't want to use themI want it to be put on my AMEX card so I don't have to have anything to do with this business ever againThey are disgustingly pitiful, they are not even offering me a solutionThis is no business!

Initial Business Response / [redacted] (1000, 10, 2014/08/14) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding the current authorization hold for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyMr [redacted] 's method of payment is an International Credit CardSince International Banks do have a longer hold time for their authorizations, and since Mr [redacted] was billed we can't request the authorization removalThe authorization can only be released from Mr [redacted] 's bankMr [redacted] has been advised to contact his back regarding the current authorization holdAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/09/03) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding his a refund for syrup he returnedWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyMr [redacted] was issued a $refund on September 2, This credit went back to his original payment methodHe should see the credit within three to five business daysAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com