Waste Management

Date: May 8, 2017
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you reached out multiple times to report we didn’t pick up the water softener. Our agents sent information to our operations team, and it was determined the water softener is an item that we are unable to remove. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns, or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

October 12, 2016
 
Revdex.com case#[redacted]
Re: Waste Management Account# [redacted]
 
Hello Haibo,
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action...

to correct them.
After researching our internal records, Manuela confirmed she spoke to you today; you confirmed we recovered the Sofa. In addition, a one-week credit applied to your account for the service failure. Manuela, will continue to monitor your account for the next month to ensure no further service issues.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
Waste Management Corporate - WM Cares

October 20, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Hello [redacted],
In response to your last comment, I issued a reversal of $15.04 back to your credit card ending in [redacted] Please allow 3-5 business days for the reversal to appear on your credit card statement.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

October 30, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# 10864728
WM Account#327-69289
 
[redacted]
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address your concerns.
It was a pleasure speaking with you today; per our telephone conversation, I submitted a reversal for $45.00 back to your Visa card [redacted] Please allow 2-3 business days for the reversal to appear in your credit card account. Per your request, you have been unenrolled from automatic payments and paperless billing. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
[redacted]
WM Cares-Corporate Office

August 21, 2015
R. [redacted]
[redacted] East [redacted], UT [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
R. [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with request to cancel your account and appreciate the opportunity to address the problem.
Per your request we canceled your account effective 8/19/2015 and schedule the removal of our container. However, because you are still in a service agreement with Waste Management, you will be invoiced the liquidated damages and the removal charges. please see attached service agreement. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
We have been begging Waste Management to send us a bill by mail, since they took over the garbage service from the town of [redacted], AZ. This has been over 3 years and we have to call them every month and beg someone to send us the bill. They keep telling us to go to auto pay and my response to that is; not in this life time. We tried paying it several months ahead and they raised the bill during that time and then raised the amount .34 cents, we never got a bill and didn't know it had raised. I found out when I called to ask for the next bill and they wanted to charge us $5.00 for a late fee we didn't know about. The town of [redacted], AZ does not have mail delivery and if they don't include the whole zip code we will not get the bill. My husband is legally blind and a severe diabetic, this on going problem keeps him upset every time he thinks about it, which effects his blood sugar. In short all I am asking is straighten out my address so I can pay the bill, what is so difficult about that. Its been 3 years and I am sick of calling every month.CORRECT BILLING ADDRESS George E. [redacted] It must include the last four digits of the zip code [redacted] Every time I tried to add those four digits, your form said it was a SSN.
Regards,

March 14, 2017
 
Revdex.com case#[redacted]
Re: Waste Management Account# 780-81869
 
Hello Rebecca,
I apologize that you experienced issues with your request to cancel your account, and appreciate the opportunity to correct the situation.
After reviewing our internal...

records, your account is canceled and at a zero balance. Please accept our apologies for the frustration caused by this situation. Should you have additional questions or concerns or if I may be of further assistance, you may reach me at [redacted]
Very Respectfully,
Nancy
Customer Experience Agent- WM Cares

June 29, 2015
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
After researching our internal records, an adjustment applied to your account leaving a zero balance. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
[redacted]
WM Cares-Corporate Office

October 11, 2016
 
Revdex.com case#[redacted]
Re: Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to...

correct them.
[redacted] confirmed she spoke to you today; issued an adjustment to your account for $326.44. In addition, she issued a reversal of $326.44 back to your Visa card ending in 1111. Please allow 2-3 business days for the reversal to appear on your credit card statement.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

April 01, 2016
 
 
 
 
Revdex.com Complaint# [redacted]
 
  Re: Waste Management Account# [redacted]
 
 
 
 
Dear Mr. [redacted],
 
Reference is made to the above-mentioned Revdex.com...

complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
 
 
Very Respectfully,
Victoria [redacted]
WM Cares Corporate

November 5, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

June 29, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and need additional time to resolve your complaint. I appreciate your patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

January 21, 2015
 
Marvel R[redacted]
[redacted] Dr Se
[redacted], WA [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Marvel R[redacted],       
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your delivery and appreciate the opportunity to address the problem.
Upon review your account, Representative Kayla confirmed she spoke to you on 1/16/2015; you confirmed you received the container. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]   or by phone at 71*-512-6200 option *.
 
Cordially,
Nancy G[redacted]

August 30, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hi [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to...

correct them.
After researching our internal records, your account is at a zero balance. As well, we have notified the collection agency of your issue and stopped collection calls.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Thank you,
Nancy [redacted]
Waste Management Corporate - WM Cares

[redacted],    
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as...

possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

August 5, 2016
 
[redacted]
** [redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

June 29, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account#
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like...

to provide you with our response.
We received your Revdex.com complaint, but were unable to locate an account with the information provided. In order to better assist you, we’ll need a little more information. Can you please provide the name on the account, as well as an account number or the name of your condo, homeowners association, apartment complex or mobile home community?
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
[redacted]

[redacted], 2014
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against...

Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

January 21, 2015
 
Marvel R[redacted]
[redacted] Dr Se
[redacted], WA [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Marvel R[redacted],       
 
Reference made to the above-mentioned Better Business...

Bureau complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 71*-512-6200 option *.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

June 12, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello Ms. [redacted],
I apologize that you experienced issues with the removal of your container, and appreciate the opportunity to address your concerns. At Waste Management, we are committed...

to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After reviewing our internal records, you contacted us multiple times regarding the removal of our containers. We reached out to our operations, and they confirmed the removal was completed on 7/8/17. Our agent Jody, called to confirm the removal and was unsuccessful, and had to leave a message. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
WM Cares Corporate