Waste Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
01/27/17 February
Invoice [redacted]
$213.54 Past Due is still showing on my account and needs to be removed before I will accept this as being closed. I will not just ignore this, it needs to be removed, cleared up as I do not owe this amount.
Regards,
[redacted]

March 15, 2017
 
Revdex.com case#[redacted]
Re: Waste Management Account# 011-73341
 
Hello Christopher,
I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service, and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After reviewing our internal records, you called multiple times to report our driver missed your trash. Our agents notified operations, to have our driver go back and recover. Our driver went out to recover and was unable to service the container, due to being overloaded with kitty litter.
You disputed the container was not overloaded and requested our driver to go back and service. We reached out to have our route manager perform a site check and recover the trash.
To prevent future service issues, we offered, to increase the size of your container and you agreed. Your container is scheduled to be exchanged on, March 16, 2017. Again, please accept our apologies for any frustration this may have caused.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
Customer Experience Agent- WM Cares

January 6, 2015
[redacted]
[redacted]
Milton, FL [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
After researching our internal records, I submitted the request to reverse $158.95 back to your Master card. Please allow 3-5 business days for the reversal to appear in your credit card account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]

January 30, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted] and [redacted]
 
[redacted],      
 
The Revdex.com has contacted us to let us know about the complaint you filed against [redacted]. I apologize that you experienced issues with your request to cancel service and appreciate the opportunity to address the problem.
It was a pleasure speaking with you today; per our telephone conversation. I confirmed both of your Accounts are canceled; the remaining balance on both is zero. Per the container our driver confirmed it was removed today. Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
I was contated by [redacted]rom Corporate office customer service in regard to  my Revdex.com complain. I noticed 2 phone messages. The initial message indicated that the amount of $44.25 was waived and apologized for the inconvenience. The second message indicated that the amount of $44.25 minus late fees was still standing! I can't help but questioning the quality of customer service this organization provides. I therefore disputed the amount charged for the month of August as they indicated they will charge my account until the bins are collected. WM operate without a contract and in addition, there's no documentation that I authorized my yearly renewal in none of our mail or e-mail correspondence. Also, there was no indication in any of the correspondance that my account will be charged until they collet their bins! (I discontinued the service on 8/4 and WM collected their bins on 8/9). Ms [redacted] and I agreed that the amount of $22.97 will satisfied both of us as I did receive service for the month of July and I am also not looking to receive services for free. However, I am highly dissatisfied with their customer service practices. Their flip flopping about removing charges and re-instating charges is quite disturbing especially when they decide to send account to collections without informing their customers!!  Rating of this company's customer service and employees behavior will be a "-1" on a scale of 1-10 of 10 being highly satisfied and 1 being highly dissatisfied.Respectfully,[redacted]

March 2, 2015
[redacted]
[redacted]
[redacted], [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
Michael, it was a pleasure speaking with you today; per our telephone conversation, you confirmed Route Manager Todd spoke to you and service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]

September 29, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted]
Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with the removal of our container and appreciate the opportunity address your concerns.
Operations confirmed our driver removed the container today. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Everything was handled by my Victoria [redacted] and resolved as she said she was and quickly! I wish there were more like her in this company! Thank you! Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/18/2015 4:42:49 PM and assigned ID [redacted].
Regards, [redacted]

July 11, 2016
 
 
[redacted]
Revdex.com File# [redacted]
   Waste Management Account# [redacted] 
 
[redacted],
 
I am referencing the above-mentioned Revdex.com...

complaint you filed against Waste Management. I apologize for your customer experience and appreciate the opportunity to address your concerns.
 
We are in the process of reviewing your account and we will provide you with a response; we appreciate your time and patience.
 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Very Respectfully,
Victoria
Waste Management Corporate - WM Cares

August 7, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted]
I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called multiple times to report we missed the recycle and our agent reached out to our dispatch department to recover. In addition, we requested a Route manager call you to determine why we are not serving the recycle. Our Route Manager [redacted] confirmed he spoke to you and will be addressing the service failure with our driver. Our agent [redacted] will continue to monitor your account for the next month to ensure our driver services the recycle. Please accept our apologies for this frustration.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

April 11, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #892-198546 
 
Hello [redacted],
I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you contacted us to report that our driver is blocking your alleyway with the containers, as well as misusing the alleyway for personal use.  We alerted our operations team, and both issues have now been reported and have been addressed with the driver, and will be corrected going forward. Our agent will follow up with you for the next month to ensure there are no future issues.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

June 8, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
Route Manager Joshua confirmed our driver serviced your container; he mentioned he spoke to you and service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

January 11, 2017
 
Re: Revdex.com Complaint # 11922808
Waste Management Account #327-66108
 
Hello Joseph,
I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
Upon reviewing your account, we have no...

reported misses for 2016 or 2017 on your account.  Mrs. Wade called on January 3, 2017 to report no service. Our agent advised her, that due to the weather, our driver was unable to service. Our agent also advised her that she would enter a courtesy ticket, but could not guarantee recover. On January 6, 2017, you called and requested the account canceled because you were going with a different hauler. 
On January 10, 2017, Oscar confirmed he spoke to you and explained the no refund policy. At this time, no refund is due, as stated on your invoices. You are paying for a subscription service; by paying your invoice, you agree to continue service during the specified time. If you request to cancel your service early, you forfeit your prepayment. Your account was paid through the end of February, if you would like we can reactivate your account.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
Waste Management Corporate - WM Cares

February 6, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We received your Revdex.com complaint, but were unable to locate an account with the information provided. In order to better assist you, we’ll need a little more information, can you please provide the name on the account, as well as an account number or the name of your condo or homeowners association, apartment complex or mobile home community, if applicable.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]

February 9, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with service and appreciate the opportunity to address the problem.
It was a pleasure speaking with you today; per our telephone conversation, you confirmed our driver serviced your trash and recycle. You stated you are going to contact the [redacted]; provide your telephone number to prevent service failures. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]
WM cares-Corporate Office

April 29, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# 10599115
[redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
We  look forward to the response from Waste Management.
 Thank youVictor P[redacted]

August 14, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
[redacted],
Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with the delivery of your containers and appreciate the opportunity address your concerns.
Route Manager Travis confirmed our driver delivered the containers today. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

[redacted]
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],                         
         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
Upon review of your account, there was no reported misses for January.  You called on your service day 1/6/2015 to report driver had not serviced your home. Reprehensive [redacted], advice she would let dispatch know we have not serviced; get a driver out to service. You then requested to cancel your account, by doing so she advised you of the no refund policy.
As stated on your invoice you are paying for a subscription service and cancelling your service early results in forfeit of your prepayment. If you would like we can resume your services for the remaining period and waive the reactivation fees. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]

July 9, 2015
 
[redacted] [redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your payments and appreciate the opportunity to address your concerns.
After researching our internal records, we canceled your account per your request effective 07/04/2015. In reference to your payments, the last payment received was on 3/19/15 for $135.00 which applied to your January invoice. Your account is showing a past due balance of $168.17 for April invoice. In addition we did not receive your check of $300.00, if you would like to send proof we will research. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office