Waste Management

November 17, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]   
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

The dumpster was swapped for a larger container, however, it is still not a 3 cubic yard dumpster. It is a 2.8 yard dumpster; which is better than the 2.6 yard one I had. A supervisor came and did a site inspection and we discussed the problem. Waste management may want to look at some of their competition's websites, where they proudly list the dimensions of their true 3 yard dumpsters.

The Revdex.com informed us about the complaint you filed against Waste Management. I apologize that you experienced service issues and appreciate the opportunity to address your concern.
We are in the process of reviewing our internal records and will provide resolution; we appreciate...

your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

April 2, 2015
[redacted]
[redacted]
[redacted], CO [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your request to cancel service and appreciate the opportunity to address the problem.
Account Manager Tabitha confirmed she spoke to you today; your account cancelled effective 4/1/2015. She also mentioned the credit on your account will cover the removal fee and will leave a zero balance. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your cancellation request and appreciate the opportunity address your concerns.
Account Manager [redacted] confirmed she spoke to you today; your cancellation request was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me if they indeed come and pick up their container on Wednesday.  I did not want to touch the container because it was left there by the previous owners on the side of the house.  I will try to move the container to the curb on Wednesday morning so they can come and get it, I don't know what is in it but I know that it was here when I moved in.  It is on the side of the house.  Is there any way Waste Management can have their people get out of their truck and get the container from the side of the house??  I have not touched it.  It is where is was when I moved in.  This is totally unfair.  I want this container removed from my property NOW.  I called today and was told that it would take until the 20th of the month!  I don't want that container there any more.  It should have been removed when the previous owners left he premises.  I know workers don't usually get out of the truck, but can you please make an EXCEPTION?  It will only take a few minutes for you to remove your container from my property and please don't leave any debris that falls out of it.  I did not put it in there and I should not have to be responsible for removing it AT ALL.  Thank you and please ensure that this occurs expeditiously.  I have been in my new home for a week now and having to look at that container is an eyesore.

August 5, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

July 16, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[redacted] 24, 2014
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],                     
         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After speaking to [redacted], he confirmed he is working with you to resolve the billing issue. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with [redacted] at ###-###-#### or email [redacted]
 
Cordially,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Our trash was finally picked up, all but the carpet which we are still waiting on being picked up. What was not resolved is the issue of the credit back to my account. We pay Waste Management for their trash removal service. Waste Management has failed to pick up our trash several times since they took over the city contract. I do not feel I should be obligated to pay for a service I did not receive and I am requesting that my account be credited back for every time Waste Management failed to provide the service I am paying for.
Regards,
 [redacted]

March 24, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
[redacted]
 
Upon reviewing your account, Route Manager [redacted] delivered you a container today. In addition a credit for $30.00 applied to your account. Please accept our apologies for the frustration caused by this situation.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Respectfully,
Nancy G[redacted]Waste Management Corporate office

May 1, 2015
 
Jonathan Miller
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Jonathan Miller,
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted].
 
Cordially,
Nancy Giblin
WM cares-Corporate Office

January 27, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],   
 
Reference made to the above-mentioned Revdex.com complaint you filed...

against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

December 5, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted]
I apologize that you experienced issues with your service and appreciate the opportunity address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service, and the experience you received does not reflect our standards. We have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future.
Again, we apologize for the frustration caused by this situation; we greatly regret your decision to leave Waste Management. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
This response gives no resolution to the problem.  It just states that they are looking into it and I need to be patient while they try to resolve the issue.  I've been patiently waiting for 3 weeks and this provides no insight as to how much longer I'm supposed to wait, what the issues are, how they will be made right, and when the delivery is going to be made.
Regards,[redacted]

September 9, 2015
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
Hello Mr. [redacted],
In response to your last comment, Route Manager Randall confirmed he tried to speak to you today regarding service issues; you refused and hung up the phone. In addition, he stated the reason our driver did not service your home. Is that your street was under construction; it was unsafe for our driver to go onto the street. At this time there is nothing further we can do to resolve your complaint.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
 Sent: Friday, June 03, 2016 8:04 PMTo: [email protected]: drteamSubject: Wm complaint # [redacted]. Revdex.com # [redacted] Dear Ms [redacted]er: This message is in reply to your letter dated June 1, 2016, which I received June 2, 2016. Still, some of the issues that concern me, are completely ignored.  You have yet to acknowledge the many phone calls that I made to Waste Management, to try to avoid coming to this situation.  Although, according to your company they are recorded.  Listen to them, please.  Find out what was being communicated. Secondly, I ask that the dumpster be picked up on March1, 2016.  Pull that phone call and you will see.  The fact that you are charging me for March 1 & 2, is total thievery on your part.  The dumpster had been removed by March 1, because I was there.  You weren't. Additionally, as I told Ms Manuela, the idea that for two months after the removal of the dumpster, charges are still accruing, under a bogus heading of fuel charge, is ridiculous.  When I put fuel in my vehicle, I know exactly what the charge is before I leave the pump.  So does WM. Sincerely,  [redacted]

[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and...

patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Although waste management is indeed only responsible for the pick up of my recycling bin, it took the representatives 3 days to tell me so only after the Revdex.com got involved. I spoke to 5 different people in a 3 day period who made promises to seek out the situation and call me back. Not 1 person knew enough about their jobs to tell me I had called the wrong department! Instead, they kept putting in orders just to still not have my trash picked up! I'm the consumer, so how would I know which department of needed if they never told me?!
[Provide details of why you are not satisfied with this resolution.]
Regards,

September 15, 2015
 
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
 
Waste Management Account# [redacted], [redacted] ([redacted])
 
Ms. [redacted],   
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We made multiple attempts to reach you at [redacted] & emailed you at [redacted] to confirm if your trash and recycle was recovered and have not received a response.
 
Upon review of your account I show your service days are Mondays, we ask that you have your container at curbside by 6am or the night before to ensure you are not missed. Because you are a valued customer we issued an adjustment to your account for $27.91.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by phone at 713-512-6200 option 3.
 
Respectfully,
Victoria [redacted]
Customer Experience Agent - WM Cares