Waste Management

November 5, 2014
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]         
Reference made to the above-mentioned Revdex.com complaint you filed...

against Waste Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]Corporate Office

June 24, 2015
 
[redacted] [redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

September 8, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns.
Senorina confirmed a credit was issued for service failures; your account is reactivated. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

Date: May 9, 2017
 
Revdex.com Complaint# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns.
Route Manager Tom, confirmed our driver recovered your trash. Please accept our...

apologies for the frustration caused by this situation. Should you have additional questions or concerns, or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

September 30, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted] 
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns.
Oscar confirmed he attempted to reach you at 724-288-7855 and was unsuccessful. Please provide the best telephone number you can be reached so that we can resolve the billing complaint.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

January 9, 2015
 
H[redacted]
[redacted] Ave
[redacted], CO [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
H[redacted], 
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
Route Manager Scott confirmed he spoke to you and service issue was resolved, 1-week credit was applied to your account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option **
 
Cordially,
Nancy G[redacted]

November 3, 2014
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],        
Reference made to the above-mentioned Revdex.com...

complaint you filed against Waste Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
[redacted]Corporate Office

June 9, 2016
 
 
[redacted]
[redacted]
[redacted]
 
 
 
Revdex.com File# [redacted]
 
Re: Waste Management Account# [redacted]   [redacted]
 
 
 
Dear Ms. [redacted],
 
Thank you for your email response, I cannot tell you how sorry I am about the issues revolving around your account and the multiple times you had to call to resolve your complaint to no avail. I have adjusted your account $35.26- (2-day rental charge & all fees for invoice# [redacted]). Once the adjustment posts to your account I will issue a request to send you a refund of $35.26- and follow up with you once the refund is processed.
Once again I would like to apologize for the inconvenience and frustration you experienced. If you have any questions, please do not hesitate to contact me at 713-512-6200 option 3.
 
 
Very Respectfully,
Victoria [redacted]
WM Cares Corporate

March 15, 2016
 
 
[redacted]
 
[redacted]
 
[redacted]
 
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]   [redacted]
 
 
 
 
Dear [redacted],
 
I reviewed your account to better understand what caused an invoice to generate extra charges. You prepaid $433.28 which covered the cost for delivery, haul and two tons of debris. Waste management invoiced for an additional haul which I reviewed and can confirm we explained we would adjust because you requested to reschedule the delivery.
 
In addition, a request to extend the rental of the temporary roll off for three days was made by you and we explained the rental cost $10.00 per day.
 
3 days at $10.00 per day = $30.00
 
On 8/10/2015 the weight of the first load is 3.13 tons and the weights of the second load on 8/28/2015 weighed 1.46 tons = 4.59 total tons (2 tons are included in your prepayment) over 2.59 tons.
 
2.59 tons $47.00 per ton =$121.73
 
 
Your current write off balance is $335.34; I issued an adjustment of $186.36 leaving your balance owed to waste management $151.73.
 
 
Thank you for the opportunity to resolve your complaint should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

March 21, 2016
 
[redacted]
Re: Revdex.com Complaint #[redacted]
Waste Management Account #  [redacted]   [redacted], [redacted]
Mr. [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent billing experience. We take these concerns very seriously and will immediately take action to correct them.
A refund request has been sent to our billing department in the amount of $55.00 due to service issues.   I will follow up with once I hear that this has been issued to ensure it is received. 
Should you have additional questions or comments or if I may be of further assistance you may reach me me at 713-512-6200 option *.
 
Very Respectfully,
Victoria [redacted]
WM Cares Corporate

October 16, 2014
 
[redacted]
[redacted], ** [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

December 8, 2017
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted]
 
Hello [redacted],
I apologize that you experienced issues with your Billing and appreciate the opportunity to address your concerns.
After reviewing our internal records, your...

commercial account was acquired from [redacted] in 2014 and was on a commercial route with a one-yard dumpster. With your approval, we replaced the container with two-96 gallon containers which were the exact same volume of trash. You spoke to our agent who advised that there would be a decrease in your rate from two-96 gallon containers at $42.44 per month to one 96-gallon container at $21.22 per month. At this time no credit is due for the difference. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Jeanne D.
Customer Experience Agent- WM Cares

August 19, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted].
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

April 20, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]
WM cares-[redacted]

June 13, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear Mr. [redacted]
In response to your last comment, our operations confirmed we delivered a 35g container on Friday. In addition we issued a $25.00 credit for the difference, as you stated the container was old and you purchased for around $50.00. At this time no further credits are due on your account.
Very Respectfully,
Nancy [redacted]
WM Cares Corporate-WM Cares

February 3, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# 104120674
WM Account# [redacted]
 
[redacted], 
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
It was a pleasure speaking with you today; per our telephone conversation, our operations confirmed you did not receive service for the last three weeks of November.  A credit of $51.45 for the three weeks was applied to your account, bringing the balance to $77.94.
You stated you mailed in a check for $113.00, when the check is applied to your account, I will call you. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]

February 4, 2016
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Dear Mr. [redacted],
Upon research of your account, a credit applied in September for the reactivation charge. You then called in February and requested to have the reactivation charge waived again and the agent you spoke to agree to waive half. At this time there are no further credits due on the account, we recommend setting up auto pay at wm.com to avoid any future reactivation charges. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
[redacted]
WM Cares-Corporate Office

November 13, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
It was a pleasure speaking to you today; per our conversation you confirmed we exchanged your containers. In addition a credit applied to your account, please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

September 19, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take...

action to correct them.
It was a pleasure speaking to you; thank you for confirming we recovered your yard waste. Route Manager [redacted] stated he spoke to you and service issue was resolved. In addition, a one-month credit applied to your account for the service failure.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

October 12, 2016
 
[redacted]
[redacted]
Revdex.com Complaint# [redacted]
 
Re: Waste Management Account# [redacted]   [redacted]
 
 
Dear Ms. [redacted]
 
 
I reviewed your account to understand what caused a...

delay in removing our container and invoices to generate once you cancelled your account. Our records indicate you cancelled your account 05/01/2016 and your container was removed 5/25/2016. Please accept my apology for the delay in removing our container.
 
Waste Management invoices monthly in advance. Invoice dated 5/1/16, [redacted] (attached) is for May 2016, service period. Invoice dated 6/1/16, [redacted] (attached) is a pro-rate invoice, which reflects an adjustment for June’s service leaving a credit of $6.62-. Invoice dated 7/1/16, [redacted] (attached) reflects a one-time removal charge of $150.00 plus fuel/environmental, Regulatory cost recovery charge and a [redacted] franchise fee 20% total balance due is $226.13.September and October invoices reflect late payment charges.
 
The removal charge is a one-time charge to remove containers at the end of service or to remove an unneeded or unwanted container at our customer’s request. Removal service includes both administrative and operational components of accurately coordinating, processing and routing the request and operation of a highly specialized vehicle and drive time to/from our customer’s location.
 
Once again, please accept my deepest apologies for the frustration this caused you. Because [redacted] is a valued customer, I am adjusting $11.30- for the finance charges leaving your account balance $226.13.
If you have questions or concerns regarding this matter, please do not hesitate to contact me at [redacted]
 
 
 
Victoria H[redacted]
Customer Experience – WM Cares