Waste Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 I believe that if your company truly cares about customer service, honors good business practices, and wants to make this issue right, this company should credit any person that had an issue with that surprising, pick up time change. It was very inconvenient for a lot of people and simple not fair to not call or email customers of this change. Again, let me be clear. This is all about how I was treated after the issue, not because of the issue.

July 12, 2016
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
Dear Ms. [redacted],
In response to your last comment, your account is scheduled to cancel and our container was removed on 7/12/2016. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

March 16, 2016
 
 
[redacted] [redacted]
 
 
 
Revdex.com Complaint# [redacted]
 
Re: Waste Management Account# [redacted]
 
 
 
 
Dear [redacted],
 
Reference is made...

to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
 
 
Very Respectfully,
Victoria [redacted]
WM Cares Corporate

June 24, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
Dear Mr. [redacted],
Upon review of your account, there is a past due balance of $26.82 from April. Currently your account is suspended for nonpayment. In addition, below is my response to you on April 6, 2016.
(After researching our internal records, your start date was changed to April 24, 2016 and a credit applied to your account leaving a balance of $26.82).
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  As long as our trash man continues to pick up our communities trash EVERY Thursday as promised and to stay off of his cell phone and not park for up to 45 minutes in our community while playing on his cell and dumping garbage juice while on his phone..

August 2, 2016
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
Hello Ms. [redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
After researching our internal records, your refund of $124.19 was reversed back to your Visa card ending in (9839). Please allow 2-3 business days for the reversal to appear on your credit card statement. Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

August 11, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
As I stated WM never came back to pick up the trash. When I called back to speak to a manager I was told that WM was going to come and pick up the trash on the 6th of May. That day also came and gone and WM did not come back to pick up the trash. They also did not dump the regular trash can nor recycling can which I have pictures of as well. At that point my landlord started calling as well and no one ever showed up to pick up the trash. I was put in a position to either pay and have the rest of the bulk pick up removed which was suppose to ALL be taken or have my landlord charge me. It was cheaper for me to pay and have it removed and as I stated WM should be held responsible and have to pay me back the $70 that I was charged to remove what WM was suppose to remove. It was noted on my account to remove everything and if it was over that I was to be charged the $17 for each yard over I believe. Either way WM was wrong and should be held responsible. 
Regards,

October 30, 2015
Re: Revdex.com Complaint# [redacted]
WM Account# 604-237321
 
Hello Mr. Allen,
Our operations confirmed the container was removed today. If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
[redacted] Giblin
WM Cares-Corporate Office

March 30, 2015
[redacted]
[redacted]
[redacted], CA [redacted]
Re: Revdex.com Complaint# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our...

response.
We received your Better Business Complaint, but were unable to locate an account with the information provided. In order to better assist you, we’ll need a little more information. Can you please provide the name on the account, as well as an account number, or the name of your condo or homeowners association, apartment complex or mobile home community, if applicable?
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
In both of the suspension of service, I was not sent bill or notice that I owed on my account.  I didn't complain of the service I that time.  Also, why was I bill in December and ended up owing.  I started with a credit and already paid my annual service in 11/23.That being said, attached are my April and August statement showing credit and reason for them.  Are you stating that the statements you sent out are incorrect.  I don't know how your system works but the two statements I have attached shows what is appropriately owed to me.  Any less is unacceptable.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
From: [redacted] [mailto:[redacted]] Sent: Tuesday, May 05, 2015 4:32 AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] They only paid $83.55 :( They owed me $89.05. Thanks for your help. I don't think they deserve full credit for a resolution. [redacted]Website: [redacted]Email: [redacted]Phone: [redacted]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 It is in our opinion that WM violated the contract by not providing service as contracted for a period of approx. 4 months.  We will not pay for services not rendered or pay for the remainder of the contract or pay for liquidation fees.  Would you if you didn't receive the service? Get real.  We want the bills and communications with WM to cease.Regards,[redacted]

February 5, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],      
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your cancellation request and appreciate the opportunity to address the problem.
After speaking to Account Manager [redacted], she confirmed she is working with you to resolve the cancellation request. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with Account Manager [redacted] at [redacted] or email [redacted]
 
Cordially,
[redacted]

[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
Route Manager [redacted] confirmed, he tried to reach you at ([redacted] and [redacted]) to address your service issues and was unsuccessful.  Please provide the best telephone number you can be reached so that we can resolve your driver complaint. In addition our operation confirmed driver went to service your recycle today and your container was not out. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

August 16, 2016
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
Hello Ms. [redacted],
In response to your last comment, the Supervisor of operations confirmed he swapped out your container himself on 8/05/2016. He stated that your container was not out on the curb for the exchange. He said the container was on the side of the garage; that you were not home at the time of the exchange, but there were construction workers there doing some work. Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

June 9, 2017
 
Revdex.com case [redacted]
Re: Waste Management Account# [redacted]
 
Hello K[redacted]
In response to your comment, first, let me start off by apologizing for any confusion created by my previous response. I was indicating that you were phoning in regards to your June 1, 2017, pick-up, not that you had phoned on June 1, 2017. I have reviewed the calls and your first call you stated that you had your container out since Wednesday, the day before your normal pick-up, and you were calling with questions on when you will get your second pickup that week.
Our representative advised you that whenever there is a holiday, all pickups will run a day behind the whole week. Your second and third call that day the representatives did indicate that they had reached out to our operations department, and you were still on the schedule for that day. At that point that was all the information available to us.
We did fail to service you that day and failed to notify you of the Saturday pick-up we had scheduled, and for that, we are truly sorry. Your account is billed through the county, so I have reached out to them and asked that they credit one week of trash service. Hopefully, this will clear up a few things.
Very Respectfully,
Nancy Giblin
Customer Experience Agent- WM Cares

Revdex.com:
I have two questions. 1) How much will be refunded. And 2) When should I expect to receive the refund? I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you very much for your time. Thank you,[redacted]

September 7, 2016
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Mr. [redacted]...

[redacted],                    
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. We are sorry to see you leave and apologize for any inconvenience this caused you and appreciate the opportunity to explain our no refund policy effective September 1, 2014.
Upon review of your account, you requested to cancel your account on June 28, 2016 because you were moving. Waste Management honored your request and our representative cancelled your account effective June 30, 2016. A request to remove your containers was submitted and you were advised your containers would be removed in approximately 1-5 business days after your account cancels.
As mentioned on your invoice, “This invoice constitutes an offer by Waste Management to provide service to you for a specified period. By accepting this, you agree to continue service during the specified time. Cancellation results in the forfeit of any prepayment unless prohibited by applicable law, regulation or contract”.
Please alert us if you have any additional questions or comments regarding this matter [email protected]          or by phone at 713-512-6200 option 3.
 
Very Respectfully,
Victoria
Customer Experience Lead – WM Cares

December 28, 2015
Elmer Steinbarger
1900 Colton Dr.
Kettering, OH 45420-1442
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted] STEINBARGER, DORA 
Elmer Steinbarger,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
Upon review of your account, Waste Management invoiced you a total usage charge of $351.14 and a trip charge of $125.00, this was charged to you because upon our driver’s arrival to remove the temporary dumpster you asked the driver not to take the roll off container because you needed it for an extended period of time, this caused the daily usage charge to be activated. You agreed to pay $125.00 and Waste Management agreed to adjust the daily usage charge leaving your account at a zero balance after your payment of $125.00 was received on 12/23/2015, thank you.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Victoria Hook
WM Cares-Corporate Office
CC: Senorina