Waste Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I am not satisfied with this response because it's simply a recitation of their previous responses and in no way validates their billing practices. They attempt to explain why charging the customer for their business costs is legitimate, but the explanation only further supports that the unreasonable fees and administrative costs are not properly shifted to me, the consumer. WM admits they do not disclose the fee up front when customers are shopping and/or contracting for services. In other words, I never knew or accepted the container removal fee when I contracted for services and did not know there was a cost associated with canceling services. Only after I canceled 2 years later did they come up with this fee for removal of their own container, which they admit they will put back into circulation for another customer's use, to WM's benefit. Telling me after cancelation of services there will be a fee in no way binds me to pay the fee. (I had no choice - I wasn't allowed to keep the container or sell the container to another customer.) If they want to retrieve the container and re-use it, that is WM's cost to bear, not the consumer's, unless the consumer actually accepts that as a term of the original agreement for services, which did NOT happen here. Moreover the fee ($40) and its associated costs ($20) AND late fees after alleged non-payment are also unreasonable. For all of these reasons, I will now be filing a complaint with the MN attorney general and will ask that this deceptive practice be investigated, and that an action be filed on behalf of all MN consumers pursuant to Minn. Stat. 325F.69(1).Thank you,[redacted]
Regards,

March 15, 2016
 
 
[redacted]
[redacted]
[redacted]
 
 
Revdex.com Complaint# [redacted]
 
Re: Waste Management Account# [redacted]   [redacted]
 
 
 
 
Dear [redacted],
 
I reviewed your account to understand what caused an invoice to generate. Waste Management charges a removal charge to cover the costs associated with the removal of our equipment.
 
Because you are a valued customer and in hopes to gain your business back in the near future I issued an adjustment to zero out your balance. Please disregard the invoice and accept my apologies for any frustration [redacted] has caused you.
 
[redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

January 14, 2015
 
[redacted] [redacted]
[redacted]
[redacted], CO [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] [redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against...

Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

October 2, 2015
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]   [redacted]
Hello **,
It was a pleasure speaking to you yesterday; per our conversation you requested the new 3-year agreement be at a fixed rate. However, Account Manager Rony confirmed we cannot offer a 3-year fixed rate. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

I had Disposall Garbage and Recycle pickup when we first moved to Palm Harbor from Dunedin. After a month or two of service they did not pickup our recycle. I called about the missed service and was promised a special pickup...which never came. Since our neighbor has Waste Management I thought I'd go with them. Again, once a week pickup of garbage and recycle. All was good the first week. Then last week (our second week) they did not pickup the recycle. I called on Friday and a truck did come by and pick up the recycle. So, here we are on the 3rd week...again, they picked up the garbage on Thursday, but not the recycle. I sent an email about the missed pickup and after a couple of hours I called. It is after 5 PM. Will they pick it up tomorrow? Mind you, I'm positive this missed pick up will not be deducted from my monthly bill. I am now looking for another (my 3rd) company. While in Dunedin for over 20 years I cannot remember a missed pickup...I'm sure there had to be one or two. I'm used to excellent service.

January 8, 2016
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.    
Oscar confirmed he spoke to you today; your billing issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option **
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

April 12, 2017
 
Revdex.com Complaint[redacted]
Waste Management Account[redacted]
 
Hello Darius,
I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After reviewing our internal records, you called multiple times to report no service. We reached out to our operations and we recovered your trash today. In addition, we issued a two-week credit to your account for the service failure. Our agent, Jeanne, will monitor your account for the next month to ensure we service your trash. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
WM Cares Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[All options are in favor of Waste Management. I continue to constantly receive a contract to sign. I've looked over the options they provide as well as talked it over with Jonathan and other representatives of Waste Management. Unable to come to an agreement I continue to stand by my decision of proceeding with the cancellation of all services with Waste Management. I've done what they have asked for and that is to send them a certified letter with my decision to terminate all services effective immediately. I have stated that I will send in the last invoice I received from them of the total amount of $406 for the month of July, which I was not notified at anytime that my bill would increase to such high amount. I am doing my part and I ask that Waste Management please respect and honor my decision to proceed with the cancellation. Please do not continue to pressure me into signing  your contract. ]
Regards,
[redacted]

June 24, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
Thank you for confirming, [redacted] with [redacted] reached out to you regarding your claim. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

February 14, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
I apologize that you experienced issues with your billing and service and appreciate the opportunity address your concerns. At Waste Management, we are...

committed to providing exceptional and reliable customer service, and the experience you received does not reflect our standards. We have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future.
You called us on numerous occasions to report lack of service, and our agents advised that, due to the weather, there were operational delays. Jeanne confirmed she spoke to you and you were serviced on Friday the 10th. Jeanne will continue to monitor your account for the next month to ensure you are serviced.
Regarding your rates, prices have dropped as of June 1, 2016 with a base rate for trash at $12.00 per month. We have corrected your account by crediting the difference per your June 2016 and October 2016 invoices. 
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

March 22, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
[redacted],
 
Account Manager [redacted] confirmed your account is scheduled to cancel effective April 29, 2016. Please accept our apologies for the frustration caused by this situation.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Respectfully,
Nancy G[redacted]
Waste Management Corporate office

I read and understand your response and therefore, I accept Waste Management's resolution. However, this is the same resolution that they have claimed in three previous contacts with the company's customer support and billing departments. You may close this Revdex.com filing, but if the problem reoccurs, I will open another inquiry.Is there some assurance I can get from Waste Management that they have not submitted any negative credit report actions?Thank you for your time,[redacted][A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I do appreciate having the trash picked up.  I wish that you would understand what a bad situation when it isn't done.  I am sorry for the mistake made about the dumpster.  I had asked the renters and they told me it was owned by your company.  I feel bad about  over reacting to your company.  Let's just say that Rumpke's in for a bad afternoon.  Thank you for resolving this issue so quickly.  Thank you again,T[redacted] J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
No, I do not feel that Waste Management is being fair in charging me 3 times my last billing and damages. Especially since my last billing was 4 times higher than my normal monthly billing for 20 years.  I have been a loyal customer of there's for 20 plus years and now when I would like to be done they are trying to bully me. I have no problem paying the $50 pick up charge, but do not feel it is right for them to bully me into either staying with them or paying all the extra. I now agree with the statement made by some of my coworkers and neighbors that Waste Management got to big and forgot what customer service is. Again I have no problem paying the pick up charge. I don't believe I signed the contract because I do not do contracts especially that long ago. I know other people have there dumpsters filled past the top and are not charged extra. Is Discrimination taking place why was I charged extra? I don't want to be bullied by them any more. Are they going to hold that contract over me after I am dead because I didn't do what section 2. I Believe a workable agreement can be made, Waste Management is not even trying to work out the situation
Regards,

Complaint: [redacted]
I am rejecting this response because: The response was not accurate. I do agree that the driver or the business loosened the terminals on the battery but the ground cable should have been removed, the driver did not open the hood to hook them back up before removing the car from the truck. Once off my husband found this error and rectified that situation. When I talked to [redacted] about this car he gave it a rave review and told me that the only thing that he knew was wrong with it was the power antenna did not work some of the [redacted]e. I asked him about the headlight doors and he told me that they worked. Well they do not work and he gave us a couple of ideas to check. We checked everything and could find nothing on the vacuum end. All we could think was that the actuator did not work. These doors do move by opening and closing them by hand only. I did mention that the car had rust on it and he asked us to send pictures. He never responded to the pictures that were sent. But in this reponse said he really could not see anything, but never let us know what he thought. But there are bubbles in the paint that the camera would not pick up. Well he sent us pictures before we bought the car and we could not see the rust either, also what the bumper looked like. But if we could see it why could he not see it on their lot. We also knew that there would be problems with an older car but the main items I asked about were never addressed. He says that we never responded to him about the things he told us to try. We wrote back several [redacted]es. My husband is a mechanic and has been one all of his life so he knows what to do. The reason it took 3 weeks to find the gas leak in the tank is because we were trying to change the light socket in the rear tailight that was broken and we had it up on ramps. Since then we had to drain the tank and we now have the tank removed, which we have searched everywhere to replace it and can not find one. So we are going to have to try and repair it. [redacted] did say "What do you want me to do about it" not what are you requesting of me. Never was I told that they would be glad to send us a sending unit. I did sign the the "AS IS" WHERE IS" paper. I signed in "GOOD FAITH" because he told me that they would take care of any serious problems. We were not expecting to have them take care of everything but we have not been able to drive this car since we revceived it. If they want to rectifiy this situation they can send us the acuator, which they said we were already told they would send to us. We were never offered anything in our emails. Why would we have not accepted that? I really don’t understand why they would think we would not accept that. And we have already purchased a fuel tank sending unit which cost us $80.00. Which we will be using if the tank can be fixed. If not I do not know if we will ever be able to find a tank. If they want to take care of this they can send us the acuator, $80.00 for the fuel tank sending unit that was just purchased and any information on finding a gas tank as we can’t find one., becasue this one has 5 holes in it and will probably not be able to be saved. You can’t drive a car without a gas tank. We have already decided to have the rust and paint work done on the vehicle. I have learned a lesson and will never buy anything site unseen again. My problem is that I trusted [redacted].
Sincerely,
[redacted]

April 01, 2016
 
 
 
 
Revdex.com Complaint# [redacted]
 
  Re: Waste Management Account# [redacted]
 
 
 
 
Dear Mr. [redacted],
 
Reference is made to the above-mentioned Revdex.com...

complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
 
 
Very Respectfully,
Victoria [redacted]
WM Cares Corporate

February 1, 2016
 
Re: Revdex.com Complaint# [redacted]
 
Dear Mr. [redacted],
Thank you for confirming that you are the new owner for the property at [redacted]. Please contact the County’s Assessor office with your information; once the information is uploaded into their Data Base. Please contact us and we will be happy to setup an account in your name.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

July 28, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
It was a pleasure speaking with you Gail; per our telephone conversation, I issued a week credit to your account for service failure. Please accept our apologies for the frustration caused by this situation.
If you have specific questions regarding the agreement, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
Nancy [redacted]

In response to your last comment, [redacted] Apartments can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination.
If [redacted] Apartments would like to continue with the cancellation, please contact your Account Manager [redacted] at [redacted] or email [redacted] .
Cordially,
[redacted]

April 15, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
Dear Ms. [redacted],
Jeanne confirmed she emailed you today; your billing issue was resolved. Please accept our apologies for the frustration caused by this situation.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Respectfully,
Nancy [redacted]
Waste Management Corporate