Waste Management

January 11, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account # [redacted] 
 
Hello [redacted],
I apologize that you experienced issues with your request to cancel and appreciate the opportunity address your concerns.
Upon reviewing your account, you...

called on January 2, 2017, and spoke to Account manager [redacted], and you requested to cancel your account due to the price increase.  [redacted] explained the early termination charges and offered to negotiate and you declined, and requested to continue with the cancellation. Pinnacle Hair Gallery can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination. Please see attached Service Agreement and cancellation letter.
Pinnacle Hair Gallery signed a Service Agreement ("Agreement") with Waste Management, which took effect on October 1, 2014 for thirty-six (36) months. There are currently eight (8) months remaining in the present Service Agreement, which ends September 30, 2017.
Should you have additional questions or concerns or if I may be of further assistance, [redacted]
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

October 20, 2014
 
[redacted]
[redacted], ** [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

[redacted] 4, 2014
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted], 
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your container delivery and appreciate the opportunity to address the problem.
[redacted] confirmed our driver delivered your container today. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option *.
 
Cordially,
[redacted]

February 18, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

I accept the billing adjustment. However, I still think your advertising is dishonest.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

November 5, 2015
 
[redacted] [redacted]
[redacted] [redacted]
[redacted]
 
Re: Revdex.com Complaint# 10938078
WM Account# 235-188749 [redacted]
 
[redacted] [redacted]
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
Upon review of your account I show an adjustment to credit the removal charge is complete. A refund in the amount of $69.11 has been submitted and is currently pending approval, the ticket number is 4301842. Please allow 4-6 weeks for your refund.
 
I would like to extend my apologies for the inconvenience you experienced. If you have additional questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Regards,
[redacted]
Customer Experience Agent- WM cares    
 
Waste Management
2625 W. Grandview Road, Suite 160Phoenix, AZ 85023

May 4, 2015
 
Mary F. Smith
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Mary F. Smith,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
Operations confirmed you container was serviced and Route Manager Shadeed attempted to reach you at [redacted] and was unsuccessful. Please provide the best telephone number you can be reached so that we can resolve your service complaint.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Cordially,
Nancy Giblin

June 16, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# 1[redacted]
WM Account[redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at w[redacted] or by phone at 713-512-6200 option 3.
 
Cordially,
N[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Since WM took my over-payments for 4 years I believe there should be some restitution of interest on that money. If I didn't pay my bill for 4 years they certainly would have interest, penalties, etc. that I would have to pay. I told them over the phone today that it was not acceptable that they will not pay any interest. They didn't care. The fact that they never once sent me a statement showing this credit amount or emailed me or called me to advise me that I was overpaying shows a disregard for their customers and how they are now handling the situation confirms it.
Regards,
[redacted]

November 2, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# 10928541
WM Account# 511-29054
 
[redacted] Cruces,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

January 4, 2016
[redacted]
[redacted]
[redacted]
*
[redacted]mplaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted]
 
Cordially,
[redacted]
WM Cares-Corporate Office

December 8, 2015
[redacted]
[redacted]. [redacted] Street, S[redacted]
Chicago, IL [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.    
Account Manager Michael confirmed he spoke to [redacted] yesterday and billing issue was resolved. In addition he issued a credit for $333.32 for the inactivity charges. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

June 1, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

May 29, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I...

apologize that you experienced issues with your service and appreciate the opportunity to address the concern.
Route Manager [redacted] confirmed your recycle was service; he also mentioned he spoke to Ms. [redacted] and the service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]

February 20, 2015
 
[redacted]
[redacted] E [redacted] Ave
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem. 
David [redacted] confirmed he received you email regarding your billing, he said he is working to resolve all of your billing issues. Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]

October 30, 2014
 
[redacted] [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund request and appreciate the opportunity to address the problem.
Our Billing Department confirmed your refund tracking#[redacted] and check # [redacted] was sent overnight. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

August 24, 2015
 
[redacted]
[redacted] [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted].
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I have established that our rates have been arbitrarily adjusted and irrelevant redundant fees added. These arbitrary increases and fees are part of the so called liquidated damages.   
Regards,  [redacted]

February 13, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
 [redacted],        
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with service and appreciate the opportunity to address the problem.
It was a pleasure speaking with you today; per our telephone conversation, you confirmed you would wait until next week to be serviced. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

January 12, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste management Account #[redacted]
 
Hello [redacted],
I apologize that you experienced issues with your refund and appreciate the opportunity to address your concerns.
Upon reviewing your account, we invoice you every...

September, and you paid your invoice in September 2015, which covered service until September 1, 2016. You requested to cancel your account on July 9, 2016, leaving two-months. We invoiced you the removal charge, leaving a balance of $61.80. I requested your check to be mailed to [redacted]
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Waste [redacted]agement Corporate - WM Cares