Waste Management

January 12, 2016
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Hello Mr. [redacted],
Senorina attempted to reach you at [redacted] to resolve your complaint and was unsuccessful. In addition operation confirmed our driver serviced your trash; please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

January 19, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted]
I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service, and the experience you received does not reflect our standards. We have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
Upon researching your account, you called on September 16, 2016, and requested to cancel your account.  Our agent failed to cancel the account, and we invoiced you for service you did not receive. [redacted] confirmed she spoke to you on January 19, 2017, and advised you the account canceled, leaving a zero balance.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at [redacted]
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

June *, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
Route Manager James confirmed our driver serviced your container today; he mentioned he spoke to you and service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 71*-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

February 15, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted]
 
Hello [redacted],
This letter is in response to your Revdex.com complaint # [redacted] regarding your billing concern. I sincerely apologize for any frustration you may...

have experienced.
In reviewing your service agreement, it specifies that if the container is overloaded there would be an overage charge. On January 10, 2017, our driver took a photo of the container before servicing to show that it was overloaded. We invoiced $85 dollars for the overage, however, your agreement states your overage rate is $50. We have entered an adjustment on your account for $45.48 and will be sending you a refund for that amount.  Please see attached photo and service agreement.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

June 27, 2017
 
Revdex.com File # [redacted]
  Re: Waste Management Account # [redacted]   [redacted]
 
 
Dear Ms. [redacted],
Thank you for connecting with Waste Management through the Revdex.com regarding your concern for your missing...

[redacted] container. This letter is to confirm that your concern has been investigated and our Operations Department did not remove your trash container.
I truly apologize for any frustration the missing container has caused. If you have any additional questions or concerns, please connect with Waste Management directly at 713-512-6200, Option 3.
Very Respectfully
 
Victoria [redacted]
Customer Experience Lead – WM Cares
[email protected]
Waste Management2625 W. Grandview Road, Suite 160
Phoenix, AZ 85023
Tel (713) 512-6200 Option 3

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Regards,[redacted]

September 22, 2017
 
Revdex.com File #[redacted]
Re: Waste Management Account #[redacted]
 
Hello [redacted],
Thank you for taking our call today. Per your conversation with [redacted] we are cancelling your account as of, September 1, 2017.  [redacted] will be monitoring your account to ensure this cancellation has taken place and no further charges accrue.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy G
WM Cares Corporate

May 14, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# 10624172
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

January 11, 2016
 
[redacted]
[redacted].
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]The amount you provided is different than the one I received with negative balance of 85.69 (see the attachment). If the amount is correct, please adjust the statement accordingly. In addition, please withdraw the debt request from Receivable Management Service and make sure there is no negative impact on my credit history.The overall experience with WM is horrible. It took me at least 4 different phone calls to customer service and 4 months to retrieve the money I overpaid. Then, WM sent the incorrect refund amount to me. Without any communication with me, WM went to debt collector to ask the money back for more than I actually owned. Ironically, this time, it only took WM one month to react. Then, more calls with both debt collector and WM, still no one can figure out what happened.  I totally lost hope on WM and the way they treat their customers.
Regards,

September 23, 2016
 
[redacted]
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted] 
 
Dear [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent...

service experience. We take these concerns very seriously and will immediately take action to correct them.
Upon review of your accounts, a removal charge has been included as a regular charge to any existing account, unless otherwise discussed to remove.  This is a onetime charge, which pays for administrative costs associated with the removal as well as container preparation costs (paint, decals, repairs, etc.), driver time and labor, and vehicle operation costs.  The removal charge for your account [redacted] has been removed.  Your accounts [redacted] and [redacted] do have these charges of $186.65 each, which do apply.
 
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
Nancy
Customer Experience Agent- WM Cares

August 7, 2015
 
[redacted]
[redacted] [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]   [redacted] 
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against...

Waste Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]I am quite happy to pay for service; however, my trash was missed on Friday. I reported the issue on Sunday (in case they were running a day late). The WM group received on Monday and stated that it would be picked up as soon as possible. It is Thursday, and as of this morning I still have a full bin, and my normal pick up date is Friday. So I have a houseful of trash from this week. I have 3 children in diapers, and two weeks of trash is not pretty.I just wanted service. WM didn't provide the service, and WM did not rectify the situation. Based on these two things, I wish to receive a refund based on a contract I feel WM has already voided by not fulfilling their service requirement or rectifying their error in a timely fashion. I pay for 4 pickups/month, and I have only received 3. Since they voided the contract, I wish to receive a refund of the unused portion of service.
Regards,
[redacted]
PS, I attempted to call the number provided and abandoned the call after 10 minutes of waiting. [redacted]

December 30, 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted], 
 
Reference made to the above-mentioned Revdex.com complaint you filed...

against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

July 20, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear Ms. [redacted] [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
I alerted our operations team and they confirmed that your trash was serviced. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

January 28, 2016
 
 
[redacted]
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]   [redacted]
 
 
 
Dear Mr. [redacted],
 
Reference is made to the above-mentioned Better Business...

Bureau complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
 
 
Respectfully,
 
Victoria [redacted]
Waste Management Corporate

The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
Route Manager [redacted] confirmed our driver serviced your container today. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
[redacted]
WM Cares

December 2, 2015
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
Hello Mr. [redacted],
Per Mrs. [redacted] email the account canceled and the container is scheduled for removal on 12/03/2015. Please place the container out on the curb from 6am to 6pm so that the driver can remove. If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

Sent: Friday, August 12, 2016 8:11 AM Subject: Complaint statusTo whom it may concern,I recently made a complaint (#[redacted]) against Waste Management. The business contacted me and it was resolved as much as can be expected. Now, however, your website says 'This matter is now closed in Revdex.com files, and will appear in the company's Revdex.com Business Review as: "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied."'I don't know how to close the complaint in any other way—your site is not the easiest to use—but I don't think it's fair to say I'm still dissatisfied when I was never given an option to give my actual feedback.Best,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

October 27, 2014
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],       
Reference made to the above-mentioned Revdex.com complaint you filed...

against Waste Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]