Waste Management

February 13, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
 [redacted],        
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with service and appreciate the opportunity to address the problem.
It was a pleasure speaking with you today; per our telephone conversation, you confirmed you would wait until next week to be serviced. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I have established that our rates have been arbitrarily adjusted and irrelevant redundant fees added. These arbitrary increases and fees are part of the so called liquidated damages.   
Regards,  [redacted]

November 5, 2015
 
[redacted] Provenzano
[redacted] [redacted]
 
Re: Revdex.com Complaint# 10936864
WM Account# 575-172207
 
[redacted] Provenzano,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
[redacted] Giblin
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you for your attention to this matter.

July 13, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Hello [redacted],
In response to your last comment, I reviewed all the calls you made to us. On 7/3/2015 you called to report we did not service your recycle and admitted to placing cat litter and yard waste in the container. Agent Andrew advised you we could not service the container with the Cat litter and the yard waste in the container; you requested to speak to a supervisor, in process of transferring you hung up.
You called back and spoke to Representative Dominique and stated your recycle was not serviced. Agent advised you per your call earlier, you admitted to placing cat litter and yard waste in the container. Agent advised you to have driver go back and service, you would have to remove the cat litter and the yard waste from the container. You got upset and requested to cancel service and hung up. You called back for the third time to inquire when the containers would be removed; we advised you it will take up to 5 business days for container to be removed.
At that time you asked if the removal charge could be waived; were advised the only way to avoid the charge is to bring the containers to our local site.  Again the removal charge is valid.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy
WM Cares-Corporate Office

July 25, 2017
 
Revdex.com case # [redacted]
 
Hello Ms. [redacted],
I apologize that you experienced issues with your Bagster pick-up, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing exceptional and reliable...

customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, our driver attempted to recover the Bagster from your property, but was unable to do so safely. When the driver arrived, he determined the alley was too narrow for the collection. I have attached the information that is provided with the Bagster which mentions 20 ft. clearance is needed to operate the crane. Because you are a valued customer, we refunded the $50.00 trip charge. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

January 14, 2016
 
[redacted] [redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

May 31, 2016
 
[redacted]
 
 
Revdex.com Complaint# [redacted]
 
Re: Waste Management Account# [redacted]   [redacted]
 
 
Dear Mr. [redacted],
 
Reference is made to the...

above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our internal records, once reviewed I will provide you with a response; I appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
 
 
Very Respectfully,
Victoria [redacted]
WM Cares Corporate

October 21, 2015
 
[redacted] Allen
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# 604-237321
 
[redacted] Allen,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
[redacted] Giblin
WM cares-Corporate Office

Revdex.com:
In addition to reaching out to Revdex.com, I also notified the city that I live in of this problem, as Waste Management has a contract with them.  The city was able to use its clout to resolve the matter.  I would be content closing this complaint unless Revdex.com feels differently.  Please let me know.  Thank you,Nick T[redacted]

Revdex.com:
MY garbage was not picked up while I was paying for service! The garbage piled up while I was still paying for garbage pickup. You need to pick up the rest of the trash immediately. I will be taking my story to social media with pictures of the giant trash pile if you do not resolve this issue immediately. I hope you will do the right thing and save yourself the embarrassment.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I have received calls from several different people at Waste Management, unfortunately none of the communication included an apology.  I still cannot believe that Waste Management expected $2,821.37 for services that they never provided.  I seriously don't see how the people that I have communicated with at Waste Management could say this with a straight face.  I have received several copies of a service agreement in the mail, however none of these include any acknowledgement with a signature or initials on the page where it talks about liquidated damages or a term automatically extending another 3 years.  I was not aware of this and there is no signature on it.  According to the paperwork, service began on March 1 of 2012.  I have more than fulfilled a 36 month service agreement.  I would strongly discourage anyone from using Waste Management, this has been ridiculous. 
Regards,
[redacted]

July 28, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello Mr. [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
I alerted our operations team and they confirmed we removed the container on 07/27/2016. In addition, your payment of $64.66 was reversed back to your [redacted] card ending in ([redacted]). Please allow 2-3 business days for the reversal to appear on your credit card statement.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

November 4, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]  
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  It should really be noted though that it took an extraordinary amount of effort and really only the 7th person I talked to was able to get some resolution to this incident.  Thank you so much Revdex.com for helping out on this.  Your work is very much appreciated.  One last thing - WM really should publish in a public forum, their exact specifications for what is acceptable and what is not.  Without this information, their customers are left at the mercy of what the driver *wants* to accept.

July 20, 2017 Revdex.com case # [redacted]Re: Waste Management Account# [redacted] Hello [redacted] It was a pleasure speaking you yesterday and thank you for
confirming our driver came out and replaced your container. Should you have questions or concerns regarding this...

matter,
please feel free to discuss it with me at [email protected]
or by [redacted]
 Very Respectfully,YvonneWM Cares Corporate

June 24, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

July 9, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Hello [redacted],
In response to your last comment, Account Manager Pete confirmed, we are willing to offer you a recycling container, however, we are not willing to cancel your trash service as a result. [redacted] is obligated to provide us with both services; would be in breach of contract.
The administration charge was increased, which a notification was sent to all customers in regards to this increase. In addition, by paying your invoice, you agree to the increase of the charge, which is acknowledging the increase in itself. In regards to the damage, Waste Management was never notified of such damage and would be willing to have a route manager visit the location and submit a claim to the insurance company, if in fact the damage was done by Waste Management.
If you would like to cancel the agreement that was signed by both parties, than we will move forward with the cancellation. Please understand that you will still be responsible for the full amount of the early termination charges. Please contact your Account Manager Peter [redacted] at 800- 866-[redacted] or email [redacted]   if you would like to continue with your cancellation request.
 
Cordially,
Nancy [redacted]

[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments...

regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy Giblin
WM cares-Corporate Office

January 2, 2015
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],    
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
It was a pleasure speaking with today; per our telephone conversation, you confirmed our driver serviced today. I issued a credit for a week of service; you will see it reflect on your next invoice. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]  or by phone at [redacted] option **
 
Cordially,
Nancy G[redacted]