Waste Management

[redacted] 20, 2014
  [redacted],     
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as...

quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I made a deal with insurance company, they first said I couldn't prove what happened, so they refuse to pay. But then they worked with me and settled for half the cost

April 4, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted]
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called multiple times to report we missed your trash. Our agent reached out to you and determined that you were using a container from the previous provider. We alerted our operations to exchange the container for one of ours, and that was completed yesterday. To prevent any future misses, our agent will continue to monitor your account for the next month. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Complaint Type: Service Issues Problem: Waste management failing to pick up my trash on the day assigned by them to pick up my trash. When I called to cancel my service and schedule for waste management to pick up my trash, I spoke to a Lana who guaranteed the problem would be resolve and that she knew how to fix the problem by hitting them where it hurt in their pockets talking about the trash collectors. I guess that did not work because my trash was not picked up.  Desired Resolution / Outcome Desired Resolution: Billing Adjustment
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
As long as the credit to my credit card goes through I am satisfied with this response. If it doesn't show up by the end of the week I will let you know so it can be addressed. Thank you , [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
My trash was picked up and I did receive a message from a local manager. We will see if services to my address improve over the next few weeks. If not something different will have to be done.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Thank you for your assistance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

December 14, 2015
[redacted]
[redacted], IL [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your Ezpay login and appreciate the opportunity to address your concerns.    
It was a pleasure speaking with you on Friday; per our telephone conversation, I issued a credit for the NSF charge. In addition someone from our Ezpay department will be calling you to update your Credit card expiration date and reset your password. If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

April 14, 2016
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against...

Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Respectfully,
Nancy [redacted]
Waste Management Corporate

March 22, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #065-296018
 
Hello [redacted],
In response to your container not being serviced. As of July 1, 2015, the container is to be placed out on the street next to the curb for service by 3 a.m. If the container is not accessible by our truck, we will not service or move the container. Your dumpster was not placed out on the street next to the curb therefore, our driver did not service.
The bulk pickup, was delayed due to the items being inaccessibe. All bulk items, must be placed at the curb for service. Because the items were not placed out on the curb, our driver did not service.
In regards to the credit, we issued an adjustment for one [redacted] charge $141.22, as a one-time courtesy.  Again, please accept our apologies for the frustration caused by this situation.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

September 12, 2016
 
Revdex.com File# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent billing experience. We take these concerns very seriously and will immediately take...

action to correct them.
After researching our internal records, your account is at a zero balance. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

April 29, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account#[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...


We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Very Respectfully,
Nancy G[redacted]
Customer Experience Team Lead - WM Cares

July 10, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the concern.
Waste Management charge removal fees to every subscription customer for the removal of the carts, as there are costs involved to operate our trucks.  We gave you the option of having the charge waived by bringing the carts to the local site and you refused. The removal is scheduled, please allow 5 business days for the removal to take place.  Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy
WM Cares-Corporate Office

June *0, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Thank you for the one month refund.  This was applied to our account when we first started calling the local office in September.  It's nice to finally get it after we cancelled service after three months of not having our rubbish and recycling picked up as promised.
Regards,
Mrs. [redacted]

February 23, 2017
 
Revdex.com Complaint # [redacted]
Waste Management Account # [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your service and appreciate the opportunity address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service. We have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
Due to the weather delays, we were unable to service your area on your usual service day. The safety of our community and drivers is the core foundation on which we operate every day, and is our priority during severe weather conditions. When we experience weather-related delays, we make sure we collect double the usual amount of trash on your next service day. At this time, no credits are due on your account. Please accept our apologies for any frustration this may have caused.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

September 21, 2015
[redacted]
[redacted], IL [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted],
Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns.
It was a pleasure speaking with you today; per our conversation your billing issue was resolved. Again, please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

June 4, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

March 23, 2017
 
Re: Revdex.com Complaint # [redacted]
  Waste Management Account # [redacted]
 
Dear Ms. [redacted],
 
I apologize for your recent service experience and appreciate the opportunity to resolve your concerns.
 
As we...

discussed by phone, I have alerted our operations management team to review your account and respond to root cause and ensure we resolve all ongoing service issues.
 
Because you are a valued customer I will be happy to adjust $34.47- off your bill which will reflect on your next invoice.
 
If you have any additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate
[email protected]
         
Waste Management
[redacted]
[redacted]
[redacted]