Waste Management

January 8, 2016
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.    
Oscar confirmed he spoke to you today; your billing issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option **
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

February 1, 2016
 
Re: Revdex.com Complaint# [redacted]
 
Dear Mr. [redacted],
Thank you for confirming that you are the new owner for the property at [redacted]. Please contact the County’s Assessor office with your information; once the information is uploaded into their Data Base. Please contact us and we will be happy to setup an account in your name.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[All options are in favor of Waste Management. I continue to constantly receive a contract to sign. I've looked over the options they provide as well as talked it over with Jonathan and other representatives of Waste Management. Unable to come to an agreement I continue to stand by my decision of proceeding with the cancellation of all services with Waste Management. I've done what they have asked for and that is to send them a certified letter with my decision to terminate all services effective immediately. I have stated that I will send in the last invoice I received from them of the total amount of $406 for the month of July, which I was not notified at anytime that my bill would increase to such high amount. I am doing my part and I ask that Waste Management please respect and honor my decision to proceed with the cancellation. Please do not continue to pressure me into signing  your contract. ]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The response was not accurate. I do agree that the driver or the business loosened the terminals on the battery but the ground cable should have been removed, the driver did not open the hood to hook them back up before removing the car from the truck. Once off my husband found this error and rectified that situation. When I talked to [redacted] about this car he gave it a rave review and told me that the only thing that he knew was wrong with it was the power antenna did not work some of the [redacted]e. I asked him about the headlight doors and he told me that they worked. Well they do not work and he gave us a couple of ideas to check. We checked everything and could find nothing on the vacuum end. All we could think was that the actuator did not work. These doors do move by opening and closing them by hand only. I did mention that the car had rust on it and he asked us to send pictures. He never responded to the pictures that were sent. But in this reponse said he really could not see anything, but never let us know what he thought. But there are bubbles in the paint that the camera would not pick up. Well he sent us pictures before we bought the car and we could not see the rust either, also what the bumper looked like. But if we could see it why could he not see it on their lot. We also knew that there would be problems with an older car but the main items I asked about were never addressed. He says that we never responded to him about the things he told us to try. We wrote back several [redacted]es. My husband is a mechanic and has been one all of his life so he knows what to do. The reason it took 3 weeks to find the gas leak in the tank is because we were trying to change the light socket in the rear tailight that was broken and we had it up on ramps. Since then we had to drain the tank and we now have the tank removed, which we have searched everywhere to replace it and can not find one. So we are going to have to try and repair it. [redacted] did say "What do you want me to do about it" not what are you requesting of me. Never was I told that they would be glad to send us a sending unit. I did sign the the "AS IS" WHERE IS" paper. I signed in "GOOD FAITH" because he told me that they would take care of any serious problems. We were not expecting to have them take care of everything but we have not been able to drive this car since we revceived it. If they want to rectifiy this situation they can send us the acuator, which they said we were already told they would send to us. We were never offered anything in our emails. Why would we have not accepted that? I really don’t understand why they would think we would not accept that. And we have already purchased a fuel tank sending unit which cost us $80.00. Which we will be using if the tank can be fixed. If not I do not know if we will ever be able to find a tank. If they want to take care of this they can send us the acuator, $80.00 for the fuel tank sending unit that was just purchased and any information on finding a gas tank as we can’t find one., becasue this one has 5 holes in it and will probably not be able to be saved. You can’t drive a car without a gas tank. We have already decided to have the rust and paint work done on the vehicle. I have learned a lesson and will never buy anything site unseen again. My problem is that I trusted [redacted].
Sincerely,
[redacted]

April 12, 2017
 
Revdex.com Complaint[redacted]
Waste Management Account[redacted]
 
Hello Darius,
I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After reviewing our internal records, you called multiple times to report no service. We reached out to our operations and we recovered your trash today. In addition, we issued a two-week credit to your account for the service failure. Our agent, Jeanne, will monitor your account for the next month to ensure we service your trash. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
WM Cares Corporate

October 2, 2015
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]   [redacted]
Hello **,
It was a pleasure speaking to you yesterday; per our conversation you requested the new 3-year agreement be at a fixed rate. However, Account Manager Rony confirmed we cannot offer a 3-year fixed rate. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

December 14, 2015
[redacted]
[redacted], IL [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your Ezpay login and appreciate the opportunity to address your concerns.    
It was a pleasure speaking with you on Friday; per our telephone conversation, I issued a credit for the NSF charge. In addition someone from our Ezpay department will be calling you to update your Credit card expiration date and reset your password. If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

July 10, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the concern.
Waste Management charge removal fees to every subscription customer for the removal of the carts, as there are costs involved to operate our trucks.  We gave you the option of having the charge waived by bringing the carts to the local site and you refused. The removal is scheduled, please allow 5 business days for the removal to take place.  Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy
WM Cares-Corporate Office

February 23, 2017
 
Revdex.com Complaint # [redacted]
Waste Management Account # [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your service and appreciate the opportunity address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service. We have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
Due to the weather delays, we were unable to service your area on your usual service day. The safety of our community and drivers is the core foundation on which we operate every day, and is our priority during severe weather conditions. When we experience weather-related delays, we make sure we collect double the usual amount of trash on your next service day. At this time, no credits are due on your account. Please accept our apologies for any frustration this may have caused.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

September 12, 2016
 
Revdex.com File# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent billing experience. We take these concerns very seriously and will immediately take...

action to correct them.
After researching our internal records, your account is at a zero balance. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

April 29, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account#[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...


We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Very Respectfully,
Nancy G[redacted]
Customer Experience Team Lead - WM Cares

March 22, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #065-296018
 
Hello [redacted],
In response to your container not being serviced. As of July 1, 2015, the container is to be placed out on the street next to the curb for service by 3 a.m. If the container is not accessible by our truck, we will not service or move the container. Your dumpster was not placed out on the street next to the curb therefore, our driver did not service.
The bulk pickup, was delayed due to the items being inaccessibe. All bulk items, must be placed at the curb for service. Because the items were not placed out on the curb, our driver did not service.
In regards to the credit, we issued an adjustment for one [redacted] charge $141.22, as a one-time courtesy.  Again, please accept our apologies for the frustration caused by this situation.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

September 21, 2015
[redacted]
[redacted], IL [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted],
Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns.
It was a pleasure speaking with you today; per our conversation your billing issue was resolved. Again, please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Thank you for the one month refund.  This was applied to our account when we first started calling the local office in September.  It's nice to finally get it after we cancelled service after three months of not having our rubbish and recycling picked up as promised.
Regards,
Mrs. [redacted]

April 14, 2016
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against...

Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Respectfully,
Nancy [redacted]
Waste Management Corporate

June *0, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Thank you for your assistance.

August 20, 2015
R. [redacted]
[redacted] East [redacted]
[redacted], UT [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
R. [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

November 17, 2015
 
[redacted]
*
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
N[redacted]
WM cares-Corporate Office