Waste Management

A chargeback in the amount of $ [redacted] was issued to your [redacted] card ending in [redacted] on [redacted] (confirmation # [redacted] )Because your method of payment was a credit card Waste Management could not issue you a paper checkI sincerely apologize for the miscommunication to my earlier Revdex.com response regarding you would receive a paper checkAt this point you would need to talk to the credit card company/providing bank If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted] WM cares-Corporate Office

October 15, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

December 2, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Hello Mr [redacted] , Per Mrs [redacted] email the account canceled and the container is scheduled for removal on 12/03/Please place the container out on the curb from 6am to 6pm so that the driver can removeIf you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM Cares-Corporate Office

In response to your last comment, you are invoiced $ [redacted] per quarter for trash, recycle and yard wasteThe $credited that was issued was a portion of the recycle service failure Route Manager [redacted] attempted to reach you at ( [redacted] ) and was unsuccessful, please provide the best telephone number you can be reached so that we can resolve your service complaint Again, please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, [redacted]

May 17, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Hello [redacted] I apologize that you experienced issues with your refund request, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, you called us multiple times to request your refundOur agents advised you that your refund request was in processOur agent [redacted] , reached out to our billing department and requested your refund check be expeditedOnce we receive the check number and the date it goes outWe will call you with the informationAgain, please accept our apologies for the frustration caused by this situation Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy G [redacted] WM Cares Corporate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint And what has your research into my account shown you? Regards,

July 8, [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns After researching our internal records, your account is at a zero balanceAs well, we have notified the collection agency of your issue and stopped collection callsPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy [redacted]

January 7, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy [redacted] WM cares-Corporate Office

October 24, Revdex.com case# [redacted] Re: Waste Management Account# [redacted] Hello ***, [redacted] confirmed she spoke to you today; per your conversation, your billing issue was resolvedShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

October 22, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Route Manager [redacted] confirmed he spoke to you yesterday; stated he will be reviewing with the drivers and will get the issues resolvedHe also confirmed your neighbor does not have an active account so he will be removing the extra containers to eliminate any future confusionRoute Manger [redacted] stated you have his contact information If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted] WM Cares

October 23, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , In regards to your last response, Account Manager [redacted] confirmed she spoke to you on 10/15/2014; she explained per your service agreement there are annual price increases and that your monthly invoice goes up because of the fluctuating fuel and environmental fees If you would like to continue with the cancellation request, please contact your Account Manager [redacted] at [redacted] or email [redacted] Cordially, [redacted]

January 4, [redacted] Re: Revdex.com Complaint# [redacted] Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We received your Revdex.com complaint, but were unable to locate an account with the information providedIn order to better assist you, we’ll need a little more informationCan you please provide the name on the account or the account number? If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM Cares-Corporate Office

July 16, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

March 9, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Account Manager Edith confirmed you received her email regarding your cancellation options and your current service agreementIf you have questions or comments regarding this matter, please feel free to discuss it with her at [redacted] or by phone at [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

July 1, [redacted] ***, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns It was a pleasure speaking with [redacted] ; per our telephone conversation, you confirmed our driver came out and recovered your trashPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option * Cordially, Nancy [redacted]

June 12, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Hello [redacted] , I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns After reviewing our internal records, you emailed us multiple times regarding picking up your trash, and to transfer your service to your new addressWe want to apologize for all the confusion on our partOur agent Jeanne confirmed, she spoke to you and resolved your complaintAgain, we want to apologize for not meeting your expectations as your service provider Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] WM Cares Corporate

March 15, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello Amy, I apologize that you experienced issues with your refund, and appreciate the opportunity to address your concerns After reviewing our internal records, our billing department issued a reversal of $back to your checking account ending in on March 15, 2017, confirmation# [redacted] Please allow 7-business days for the credit to appear on your bank statementAgain, please accept our apologies for the frustration caused by this situationShould you have additional questions or concerns or if I may be of further assistance, you may reach me at [redacted] option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

June 29, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We received your Revdex.com complaint, but were unable to locate an account with the information providedIn order to better assist you, we’ll need a little more informationCan you please provide the name on the account, as well as an account number or the name of your condo, homeowners association, apartment complex or mobile home community? If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option Cordially, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I agree that the situation is now fixed However the fact of the weather is not an acceptable excuse to me The reason this is not an acceptable excuse is the fact their truck picked up my recycling in the the morning and the trash was suppose to be picked up at nightThe night before yes it had snowed, but if the weather kept them from picking up the trash then why was the recycling picked up, the roads were worse in the morning.Also it does not say any thing about how every time I called I was told a ticket was put in and that someone would be out there the next day This was not true according to their dispatch department A ticket was never put in, Only after I requested to have dispatch call me was there a resolution Their customer service department was perfectly fine stringing me along saying my pickup was coming I bet if I had not called dispatch then the only time this would have been solved is on my next regularly scheduled pick up.Their customer service department is not very customer focused or helpful

April 20, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option * Cordially, [redacted] WM cares- [redacted]