Waste Management

June 20, [redacted] Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

January 27, Re: Revdex.com Complaint# [redacted] Dear Mrs [redacted] , Thank you for contacting Waste ManagementWe understand your frustration and are sorry to hear of the damage to your mailboxWe forwarded your concerns to the newly assigned route manager, Richard [redacted] , who advised us that he spoke with you about the incident and submitted another claim to our insurance company with the details you providedThank you for confirming this with me over the phoneFor your reference, the claim number is [redacted] If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Cordially, Nancy [redacted] WM Cares-Corporate Office

March 15, Revdex.com case# [redacted] Re: Waste Management Account# 011- Hello Christopher, I apologize that you experienced issues with your service and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service, and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After reviewing our internal records, you called multiple times to report our driver missed your trashOur agents notified operations, to have our driver go back and recoverOur driver went out to recover and was unable to service the container, due to being overloaded with kitty litter You disputed the container was not overloaded and requested our driver to go back and serviceWe reached out to have our route manager perform a site check and recover the trash To prevent future service issues, we offered, to increase the size of your container and you agreedYour container is scheduled to be exchanged on, March 16, Again, please accept our apologies for any frustration this may have caused Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy Giblin Customer Experience Agent- WM Cares

January 8, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Wednesday, February 17, at 7:PM From: " [redacted] " Subject: Complaint ID [redacted] I am sending this e-mail to reopen complaint ID [redacted] The representative from Waste Management contacted me on 2/8/ He apologized for the problem and told me that after looking into the matter that my account was closed, my balance was zero,and that I would recieve a letter stating as much On Saturday, 2/13/16, I recieved an envelope from Waste Management, a day which the Waste Management office is closed Upon opening the envelope, I found that it was not a letter, instead a nasty statement informing me that my accout was past due, a "FINAL DEMAND NOTICE" and a threat of collection, when no service was received Since I closed my account with this company on 10/20/after they had threated not to service my residence because I refused to buy garbage bags from them which would effectively double my cost for their service, I told them that I had made other arrangements for my garbage I told their CSR on the phone to cancel my account and since I had already paid for the service for a month, the two weeks of service I received was all I wanted from them Subsequently, they continued to bill me With each bill they sent me, I returned it, unpaid, with a note that the account had been cancelled After months of billing like this, I finally contacted Revdex.com with the original complaint Once again when their representitive contacted me on 2/8/and assured me that all was taken care of, I found that they have lied to me and are now pursuing collection actions As of today,2/17/16, I have yet to receive the letter that the representative said was forthcoming Sincerely, [redacted]

August 10, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] Reference is made to the above-mentioned Better Business Bureau complaint you filed against Waste Management We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by [redacted] [redacted] Victoria H [redacted] Customer Experience Agent - WM Cares Waste Management [redacted] ***

October 11, Revdex.com case# [redacted] Re: Waste Management Account# [redacted] [redacted] I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them [redacted] confirmed she spoke to you today; issued an adjustment to your account for $In addition, she issued a reversal of $back to your Visa card ending in Please allow 2-business days for the reversal to appear on your credit card statement Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

October 4, Revdex.com File# [redacted] Re: Waste Management Account# [redacted] Hello ***, Thank you for taking our call today; please accept my apologies for the for the service failurePer your conversation with Jeanne, you agreed to have your trash recovered on your service day ThursdayShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

April 21, [redacted] D [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] D ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem It was a pleasure speaking with you today; per our telephone conversation, you confirmed Route Manager [redacted] spoke to you and service issue was resolvedYou also mentioned our driver serviced your recycle yesterday, please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512- [redacted] * Cordially, [redacted] WM cares-Corporate Office

November 13, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem After reviewing your account, our records show your account was suspended on 11/03/for non-paymentOur records show the only call made to report any service issues was 11/12/We charge removal fees to every subscription customer for the removal of the WM carts, as there are costs involved to operate our trucks Per the refund request, as stated on your September invoice by you paying you agreed to forfeit any prepayment if you terminated your services earlyIf you would like we can resume your services for the remaining period and waive the reactivation fees Please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted]

March 16, [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] [redacted] , I wanted to take this opportunity to most importantly, apologize for the missed services you have experienced We take these concerns very seriously and will immediately take action to correct themI received confirmation from our operations management team your trash was serviced today and I would like to confirm this with you Again, please accept our sincere apologyShould you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, Victoria H [redacted] WM Cares Corporate

June 26, D [redacted] R [redacted] W [redacted] C [redacted] Road [redacted] , CO [redacted] Re: Revdex.com Co*plaint# [redacted] W [redacted] Account# ***- [redacted] D [redacted] R [redacted] , Reference *ade to the above-*entioned Revdex.com co*plaint you filed against Waste *anage*ent We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your ti*e and patience If you have questions or co**ents regarding this *atter, please feel free to discuss it with *e at w*cares@w*.co [redacted] or by phone at 71*-512-option * Cordially, Nancy G [redacted] W [redacted] cares-Corporate Office

November 17, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns After researching our internal records, we received a total of two paymentsFirst payment was on April 06, for $109.62; second payment was on October 07, for $In addition, a credit applied to your account for $to cover the difference on the correct container sizeCurrently your balance is $118.83, if you made any other payments please send a copy of the payment to the email address below and I will be happy to researchPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, N [redacted] WM Cares-Corporate Office

August 25, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity [redacted] your concerns Route Manager [redacted] confirmed, he spoke to you and service issue was resolvedPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Cordially, Nancy G [redacted] WM Cares-Corporate Office

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] If you observe the price quoted on the service agreement that was suppose to be for months, the price was $per month The price you have been charging me during that time frame is 383% higher than the contract price that I agreed to I understand that the cost of business has increased, however, where is the contract where I agree to pay 383% more?

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Hi,Yes he did call me todayI think this is after Revdex.com complaintThis worked out goodKeep up the good work Revdex.com !!!Hope WM's insurance able to fix it soon and does not need to follow up here at Revdex.comThank you, [redacted]

March 15, [redacted] [redacted] [redacted] Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] [redacted] Dear [redacted] ***, I reviewed your account to better understand what caused an invoice to generate extra chargesYou prepaid $which covered the cost for delivery, haul and two tons of debrisWaste management invoiced for an additional haul which I reviewed and can confirm we explained we would adjust because you requested to reschedule the delivery In addition, a request to extend the rental of the temporary roll off for three days was made by you and we explained the rental cost $per day days at $per day = $ On 8/10/the weight of the first load is tons and the weights of the second load on 8/28/weighed tons = total tons (tons are included in your prepayment) over tons tons $per ton =$ Your current write off balance is $335.34; I issued an adjustment of $leaving your balance owed to waste management $ Thank you for the opportunity to resolve your complaint should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] Very Respectfully, Victoria H [redacted] WM Cares Corporate

November 17, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem Route Manager [redacted] confirmed he spoke to you today; and has placed notes for driver not to miss your serviceHe is conducting a site survey for the next three weeks and will follow up with you once completedIf you would still like to cancel your service please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted]

February 23, Revdex.com case# [redacted] Re: Waste Management Account# [redacted] Hello [redacted] , You are a valued Waste Management customer and we work hard to provide you with consistent, superior waste and environmental servicesOur route manager is communicating with our driver to assure this doesn’t happen againIn addition, Senorina confirmed she spoke to you and a credit was issued to your account for the recyclePlease accept our apologies for the frustration caused by this situation Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares