Waste Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Waste management has not addressed the issue of refunding my moneyEither for past services paid for and not rendered, and current and future services not receivedWaste management requires their customers to pay in advance and I have paid for services currently from August until October I am requesting a refund of current payment and for the days from January until July that my trash was not picked upon August 17, I called waste Management and asked to speak to Nancy [redacted] and she was not available and the person I spoke to said she had to research my compliant and speak to Nancy [redacted] and call me backI am still waiting on that call

I have the contract that we signed that said WM would be giving us free trash cansNo where in the agreement does it indicate that those trash cans remained the property of WM, leaving anyone that reads the document to understand that those trash cans are given to us to keepIn addition to the written document that was provided showing they would give us free trash cans, there was multiple verbal confirmations at the time of signing the agreement that the trash cans belongs to usI've attached a scanned version and a picture version of the documentThe picture is because my signature doesn't show up on the scan

March 12, [redacted] B [redacted] N Williams St Crystal Lake, IL Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] B [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your request to cancel your account and appreciate the opportunity to address the problem Your Account Manager Roma Bhagat confirmed she is working on your request to cancelShe mentioned you are going to call her with your last service dayPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office

January 18, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello [redacted] , I apologize that you experienced issues with your payment and appreciate the opportunity to address your concernsI have attempted to reach you to advise that my billing department is in the process of updating your online account to reflect your payment of $on December 23, At this time, you have a zero balance on your accountI will follow up with you once this change is completedAgain, please accept our apologies for the frustration caused by this situation Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Jeanne D Customer Experience Agent- WM Cares

January 2, [redacted] Re: Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Ms [redacted] ***, Thank you for bringing this issue to our attention, I apologize for any inconvenience this caused youPlease be assured the above account is at a zero balance Please let me know if you have further questions or concerns by calling me at [redacted] or emailing [redacted] Cordially, Victoria H [redacted] WM cares-Corporate Office

October 27, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your container exchange and appreciate the opportunity to address the problem Route Manager [redacted] confirmed our driver exchanged your container todayPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted]

July 5, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Dear Ms [redacted] , I understand you received a Snapshot charge of $on your current invoiceI can understand how frustrating it can be when you receive a bill larger than you expectedThank you for accepting Tonya's call on July 03, and for the opportunity to explain our Snapshot program An overage charge is a charge that is applied to your account when a driver documents an overloaded container, debris on top of the lids or outside of the container,or lids do not close completelyOur drivers record the incident and I attached a photo for your records You also had questions regarding our fuel charge, fuel charges are common in the waste and transportation industries, the rate we charge for fuel is based on the [redacted] weekly diesel price index Please let me know if you have questions regarding overages or fuel charges, you may reach me at 713-512-option# Sincerely, Victoria [redacted] Customer Experience Lead – WM Cares v***@wm.com Waste ManagementWGrandview Road, Suite Phoenix, AZ Tel (713) 512-Option

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I have also meet with a representative of Waste Management (Lisa [redacted] ) and all issues of the previously filed complaint have been completely resolved I appreciate Waste Management's expediency in the handling of this matter

February 16, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at 713-512-option Cordially, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Fortunately, the credit issued by Waste Management in lieu of the check I was told would be coming, did transfer over to our replacement credit card.It is unfortunate that it took this much time and effort to resolve what should have been a simple issue As a Realtor, I will not be recommending Waste Management's services to my clients in the future

[redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your cancellation request and appreciate the opportunity to address the problem After researching our internal records, our billing department issued an adjustment to zero out your account and the account is canceledPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, [redacted]

February 20, [redacted] W [redacted] PO Box [redacted] , [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] W [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, Nancy G [redacted] WM cares-Corporate Office

Revdex.com: This letter is to inform you that Waste Management has NOT carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/5/2:19:PM and assigned ID [redacted] THE RESOKLUTION WAS TOTALLY UNACCEPTABLEI SAID SO AND I DON'T APPRECIATE BEING SQUEEZED OUT BECAUSE THE COMPANY PAYS YOU TO KEEP THEIR A+ RATING SO I WILL BE ESCALATING MY COMPLAINT TO A COMPLAINT TO WHAT EVER GOVERNMENT AGAENCY REGULTES THE Revdex.com Regards,

January 15, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The RevDex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem It was a pleasure speaking with you; per our telephone conversation, you confirmed your account be canceled 01/31/I requested your refund of $be expeditedPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512- [redacted] Cordially, Nancy [redacted]

May 7, [redacted] Re: Revdex.com Complaint# [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy [redacted] WM cares-Corporate Office

April 01, Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] Dear Mr [redacted] , Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Victoria [redacted] WM Cares Corporate

August 10, Revdex.com File# [redacted] Re: Waste Management Account# [redacted] *** [redacted] I wanted to take this opportunity to most importantly, apologize for your recent billing experienceWe take these concerns very seriously and will immediately take action to correct them If was a pleasure speaking with you today, and thank you for confirming you spoke to Account Manager [redacted] Account Manager [redacted] confirmed she explained why you received the overage charges and how to prevent them in the futureIn addition, we issued an adjustment for $leaving a balance of $ Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] * Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

April 21, Re: Revdex.com Complaint# [redacted] Waste Management account# [redacted] Dear Mr***, It was a pleasure speaking to you today; per our conversationWe confirmed your payment of $was misapplied to your old account# [redacted] We submitted a request to move the payment to your new account# [redacted] ; once it applies your account will be at a zero balancePlease accept our apologies for the frustration caused by this situation Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Respectfully, Nancy [redacted] Waste Management Corporate

July 24, [redacted] A [redacted] S Grove Street Englewood, CO Re: Revdex.com Complaint# [redacted] Waste Management Account# [redacted] ***, [redacted] Mr***, Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management In regards to your service concerns; I am reviewing your account to better understand what caused the miscommunication and will review with the local office of any process and improvements neededI appreciate you alerting us to this situation and I assure you we will address all issues foundI will issue a refund request for $80.32, please allow 4-weeks for processing Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Victoria H [redacted] Customer Experience Agent - WM Cares Waste Management [redacted] WGrandview Road, Suite [redacted] Phoenix, AZ ***

March 2, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office