Waste Management

July 28,
Revdex.com Complaint# ***
Waste Management Account# ***
Hello Ms***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
After researching your account, our operations confirmed your containers were removed on July 27, In addition, I submitted a request to our billing department to process you refund checkOnce I receive, confirmation the check was mailed out, I will follow a call to confirm you received it. We greatly regret your decision to leave Waste Management and apologize for not meeting your expectations as your service provider
Should you have additional questions or comments or if I may be of further assistance you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

September 13,
Revdex.com Complaint#***
Waste Management Account# ***
Hello ***,
In response to your last comment, on August 26, we reversed $to the credit card you had on fileYou then disputed the payment of $with your credit card companyThe balance on your account is $for services provided prior to your cancellation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

January 23,
*** * ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint
you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

[A d*fault l*tt*r is provid*d h*r* which indicat*s your acc*ptanc* of th* busin*ss's r*spons*. If you wish, you may updat* it b*for* s*nding it.]
B*tt*r Busin*ss Bur*au:I hav* r*c*iv*d a call from th* Florida WM r*gional offic* and hav* b**n provid*d a dir*ct contact numb*r to addr*ss issu*s wh*n my trash/ r*cycl* contain*rs ar* not pick*d up in th* futur*, though I would hop* w* don't go through this frustration again.Livingston* has assur*d m* h* will hav* contact with *ach d*liv*ry driv*r to r*solv* this probl*m
I hav* r*vi*w*d th* r*spons* mad* by th* busin*ss in r*f*r*nc* to complaint ID ***, and find that this r*solution would b* satisfactory to m*

August 4,
Re: Revdex.com Complaint#***
Waste Management Account #***
Hello Ms***,
I wanted to take this opportunity to most importantly, apologize for your recent Billing experienceWe take these concerns very seriously and will immediately take action to correct them
Upon review of our records, your invoice email notification for April billing was sent out on March 31, 2016. At times these emails may fall into spam foldersWe encourage customers to check these folders if invoices are not received via regular email. In addition, the *** ** *** provides written notices to all the property owners of any delinquent payments
The *** ** *** confirmed they mailed out a notification of past due amount on May 5, The city also issued an administrative charge of $for the delinquent payment
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

January 2,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you
filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

September 29,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
*** ***,
The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns
Route Manager Missy confirmed your cart will be swapped out on Friday; your account has been flagged to ensure you’re not missed on your service days (Friday)In addition 3-weeks of credits applied to your account for service failuresPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM Cares-Corporate Office

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/10/and assigned ID ***
Regards,

July 15,
*** ***
*** *** ** *
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# *** *** *** ***
*** *** ,
Reference made to the above-mentioned Revdex.com complaint you
filed against Waste ManagementWe would like to provide you with our response
The requested 7/13/Switch Out and Do Not Return service were scheduled for the WM Mankato Hauling SiteDue to staffing, the site could not complete the workA call was placed to the District Manager asking for support on servicing your containersRoute Supervisor, Marshall, was contacted to determine if he had a driver that could complete the Switch Out so you would have an empty container as scheduled on 7/13/A qualified driver had just completed his assigned route and was assigned to the Switch Out that was completed on 7/13/A call was placed to you to apologize for the delay on the Do Not Return service and to confirm that the requested Switch Out would occur as scheduled on 7/13/
The resulting service failure was limited to a delayed removal (DNR) of 1-yard that was completed on 7/14/While this may have created a “space” issue, this would not have provided an empty containerAll requested Switch Out’s were completed on the requested days of serviceAt this time no credit adjustments are due to you
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy ***
WM Cares-Corporate Office

April 4,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello ***,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, we have reached out to our operations to inform them of service issues with the *** *** *** Our operations confirmed they have spoken to our drivers to ensure service is completed going forwardIn addition, SrRoute Manager *** confirmed he attempted to reach you at *** and was unsuccessfulPlease provide the best telephone number you can be reached so that we can resolve your service complaint
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

July 10,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

October 30,
*** ***
** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
It was a pleasure speaking with today; per our telephone conversation, Route Supervisor *** confirmed your service was suspended on 10/27/She stated your payment did not post to your account until 10/29/2014; therefore, your service does not reactivate until 11/3/Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I have continued to provide the required information repetitivelyI was told that a note would be put into the system and we could continue our service; however, today was trash day, and they would not pick up our trash.
Regards,

December 9,
*** *** ***
*** *** *** ***
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your container removal and appreciate the opportunity to address the problem
Route Manager *** confirmed our driver removed your carts today; Waste Management waived all removal feesI would like to take the time to apologize for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option **
Cordially,
*** ***
WM Cares

September 1,
Re: Revdex.com Complaint #***
Waste Management Account #***
Hello ***,
Thank you for the opportunity to address your concernsYour agreement does allow for annual price increases to be applied to your accountMany companies
have introductory rates for new customers and then prices increase after the initial yearThis is a way for companies to gain business; however, in order for companies to stay in business they do have to increase ratesWaste Management may not be the cheapest hauler, but we do provide the best service
*** *** *** signed a Service Agreement ("Agreement") with Waste Management in which the agreement took effect on July 24, for thirty-six (36) monthsPursuant to Section of the Term, the term of this Agreement is set forth on the service summary sheetThe initial term of the agreement is for thirty-six (36) months and Agreement automatically renews for an additional twelve (12) months renewal term if *** *** *** does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) days, per Section of the termination of the then-existing termPlease see attached Service Agreement
*** *** *** failed to give Waste Management notice of termination within Section 2's allotted time periodTherefore, the Agreement automatically renewed for an additional 12-months
*** *** *** can still elect to cancel the Agreement; per Section of the Agreement, will contractually owe liquidated damages for early termination
If *** *** *** would like to continue with the cancellation, please contact Account Manager Brandy *** at 866-750-or email ***
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The problem has been resolved

October 03,
Revdex.com Complaint# ***
Re: Waste Management Account# *** SHERWOOD RESIDENT
Dear Ms***,
I appreciate you bringing these concerns to our attention, we will definitely use the information you provided for coaching opportunities going forward. Once again, please accept my apology for the frustration this caused you
Kind Regards,
Victoria
Waste Management Corporate - WM Cares

January 6,
*** ***
*** *** ***
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
After researching our internal records, our billing department issued an adjustment to zero out your accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy G***

*** 25,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
*** ***
** *** ***

July 8,
*** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint #***
Waste Management Account #***
*** *** ***,
Thank you for taking the time to speak with *** today and for the opportunity to resolve your complaint. My operations team confirmed that we recovered your recycling, in addition to your confirmation. I have also applied a one-month credit on your account for your personal cart.
Once again, please accept my apologies for your customer experience
Should you have additional questions or comments or if I may be of further assistance, *** *** *** ** ** *** *** **
Very Respectfully,
***
Customer Experience Agent- WM Cares