Waste Management

January 4,
*** ***
*** * *** *** ** ***
Re: Revdex.com Complaint# ***
WM Account#*
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to
provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** *** **
Cordially,
*** ***
WM Cares-Corporate Office

[A d*fault l*tt*r is provid*d h*r* which indicat*s your acc*ptanc* of th* busin*ss's r*spons*. If you wish, you may updat* it b*for* s*nding it.]
B*tt*r Busin*ss Bur*au:I hav* r*c*iv*d a call from th* Florida WM r*gional offic* and hav* b**n provid*d a dir*ct contact numb*r to addr*ss issu*s wh*n my trash/ r*cycl* contain*rs ar* not pick*d up in th* futur*, though I would hop* w* don't go through this frustration again.Livingston* has assur*d m* h* will hav* contact with *ach d*liv*ry driv*r to r*solv* this probl*m
I hav* r*vi*w*d th* r*spons* mad* by th* busin*ss in r*f*r*nc* to complaint ID ***, and find that this r*solution would b* satisfactory to m*

September 29,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
*** ***,
The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns
Route Manager Missy confirmed your cart will be swapped out on Friday; your account has been flagged to ensure you’re not missed on your service days (Friday)In addition 3-weeks of credits applied to your account for service failuresPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM Cares-Corporate Office

September 13,
Revdex.com Complaint#***
Waste Management Account# ***
Hello ***,
In response to your last comment, on August 26, we reversed $to the credit card you had on fileYou then disputed the payment of $with your credit card companyThe balance on your account is $for services provided prior to your cancellation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

January 20,
A*** A***
*** E*** ***
***, CA ***
Re: Revdex.com Complaint# ***
WM Account# ***
A*** A***,
Reference made to the above-mentioned Revdex.com
complaint you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

October 6,
*** *** ***
*** *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** *** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would
like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

January 2,
*** * ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
Route Manager Romero confirmed our driver serviced your carts on 12/30/2014; Waste Management issued a credit for one month of servicePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM Cares

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Finally with your support, the trash was picked up on 8/26/ Also, on 8/27/another driver reported to pithe trash He was very polite and apologetic for lack of service.It is unfortunate, that consumers have to seek the assistance of Revdex.com, to get companies to comply Again, thanks to Revdex.com and WM for the resolution. *** ** ***

June 9,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello Mr***,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called multiple times to report we missed your trash over a 90-day periodOn June, 2017, you spoke to one of our operations specialist, as well as the driver regarding the missed pick-ups, and the driver collected the trashOur agent *** from the corporate office called and confirmed that the trash had been collectedTo prevent any future misses, our agent will continue to monitor your account for the next monthAgain, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy G***
WM Cares Corporate

September 30,
Revdex.com case # ***
Re: Waste Management Account# *** *** ***
*** *** ***
This letter is in response to the above Revdex.com complaint, thank you for the opportunity to review your account and address your
concerns
We apologize for the frustration caused by not receiving your contaners. Thank you for confirming over the phone that we have delivered the containerShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
WM Cares Corporate

October 30,
*** ***
** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
It was a pleasure speaking with today; per our telephone conversation, Route Supervisor *** confirmed your service was suspended on 10/27/She stated your payment did not post to your account until 10/29/2014; therefore, your service does not reactivate until 11/3/Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
*** ***
WM Cares

May 29,
*** ***
*** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the delivery of your container and appreciate the opportunity to address the concern
Operations confirmed our driver delivered the container yesterday; a two-week credit applied to your accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy Giblin

April 4,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello ***,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, we have reached out to our operations to inform them of service issues with the *** *** *** Our operations confirmed they have spoken to our drivers to ensure service is completed going forwardIn addition, SrRoute Manager *** confirmed he attempted to reach you at *** and was unsuccessfulPlease provide the best telephone number you can be reached so that we can resolve your service complaint
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I will monitor my credit rating to ensure there is no erroneous report. Thank you.*** ** ***

October 03,
Revdex.com Complaint# ***
Re: Waste Management Account# *** SHERWOOD RESIDENT
Dear Ms***,
I appreciate you bringing these concerns to our attention, we will definitely use the information you provided for coaching opportunities going forward. Once again, please accept my apology for the frustration this caused you
Kind Regards,
Victoria
Waste Management Corporate - WM Cares

June 29,
*** ***
** *** ***
*** ** ***
Revdex.com Complaint# ***
Waste Management Account# ***
*** ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and need additional time to resolve your complaintI appreciate your patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

January 6,
*** ***
*** *** ***
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
After researching our internal records, our billing department issued an adjustment to zero out your accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy G***

July 10,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I have continued to provide the required information repetitivelyI was told that a note would be put into the system and we could continue our service; however, today was trash day, and they would not pick up our trash.
Regards,

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/10/and assigned ID ***
Regards,