Waste Management

August 15,
*** *** ** *** *** ** ***Revdex.com File# ***
RE: Waste Management *** *** ***
*** *** ***
I am referencing the above-mentioned RevDex.com complaint you filed against Waste ManagementI apologize for your customer experience and appreciate the opportunity to address your concerns
We are in the process of reviewing your account and need additional information, may you please provide us with your complete address so we may locate your account and provide you with a response; we appreciate your time and patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** *** **
Very Respectfully,
Victoria
WM Cares Corporate
[email protected]

February 9,
*** * ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned RevDex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
*** ***
WM cares-Corporate Office

*** *** ** ***
** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# *** *** ***
Ms** ***,
Reference is made to the above-mentioned Revdex.com complaint you
filed against Waste Management.
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Victoria H***
Customer Experience Agent - WM Cares
Waste Management
*** ** *** *** *** ***
*** ** ***

January 13,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your billing and appreciate the opportunity address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer serviceWe have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
Upon reviewing your account, you called on 12/16/to question the extra charge on your invoiceOur agent advised you of the five-bag limit, and issued a credit for half of the charge, leaving a balance of $Your account is noted not to take any extra bags without your approvalBecause you are a valued customer, I issued a credit for the remaining $as a one-time courtesy and your account is at a zero balance
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

September 15,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello Mr***,
In response to your last comment, I spoke to *** *** from the city of Lewisville; she confirmed the credit will apply on your October invoiceIn addition she will send you an email confirming the creditIf you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

January 15,
*** * ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the removal of our container and appreciate the opportunity to address your concerns
Operations confirmed our container was removed, in addition your account is canceled and at a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The only question I still have is how to make the payment for service.I think that is where everything started going wrong Will you let me know if online or banking payment is ok?

August 4,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello *** ***,
I apologize that you experienced issues with your property damage claim, and appreciate the opportunity to address your concerns
Thank you
for taking our call and confirming, our route manager, Sam N***, reached out to you and will submit the claim to our insurance companyI will continue to follow up with you to ensure you receive a claim number from our insurance companyPlease accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

February 26,
*** ***
*** ** *** ** *** *
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

January 15,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns
The city of *** confirmed that our *** customers are notified in advance before liens are processed and placedWaste Management mailed out a reminder letter that your account was days past due and an invoice at days
In addition the invoice included a past due reminder on the face of the invoice, as well as, a bill backer explaining when balances are due and the process that is taken if past due balances are not paidA bill backer is included on every quarter's invoice due to the contractual obligation with the City of ***Furthermore, a letter was sent from the City advising you may contest the lien at a preliminary City hearing, providing the date & time, and a Council hearing, providing the date & time
We understand your frustration regarding the lien that has been placed on your property and have documented your concernsPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

October 19,
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns
Route Manager *** confirmed, he spoke to you and service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

June 4,
*** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity address your concerns
We apologize for our recent service failurePlease know that we are taking steps to communicate when service failures occur. You are a valued Waste Management customer and we work hard to provide you with consistent, superior waste and environmental servicesI requested for a Route Manager to call you regarding the service failuresPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I will not accept any solution other than cancellation of the contract without penalties or replacement of our waste container with a recycle container
Regards,

June 26,
*** ***
*** * *** ** *
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
*** ***
WM cares-Corporate Office

November 16,
*** ***
*** ** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns
Jeanne confirmed she spoke to you today; your billing issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
*
Cordially,
Nancy G***
WM Cares-Corporate Office

June 24,
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste
ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns
Thank you for contacting Waste Management, we understand your frustration and are sorry to hear about this experienceWe appreciate you taking the time to let us know and have forwarded your concerns to the call center supervisors for additional training and or coaching of our customer service representatives
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** **
Cordially,
Nancy ***
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I have only received one email from our account manager in regards to the matter of our contractI have been out of the office and only today been able to review her new purposed contractThis contract is not competitive whatsoever with any like businesses that service our areaI still feel the trapped in a contract we were misadvised about and unable to at least match competitors rates as well as trying to have us sign a new contract for years hardly seems to resolve anything. Please contact us immediately
Regards,
*** ***

October 10,
Revdex.com Complaint# ***
Re: Waste Management Account# ***
Hello ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take
action to correct them
After researching our internal records, your account is at a zero balanceShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/28/and assigned ID ***
Regards,

January 23,
*** * ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the refund request and appreciate the opportunity to address the problem
Upon review of your account it is still open; if you are requesting to cancel your account you agree to forfeit your prepayment as stated on your January invoice
It states that you are paying for a subscription service; by paying your invoice, you agree to continue service during the specified timeIf you request to cancel your service early, you forfeit your prepayment
If you would like to continue with the cancellation please contact your local call centerPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***