Waste Management

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I confirmed that the cans were removed this morningThank you!

February 26,
Re: Revdex.com Complaint #***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your service and appreciate the opportunity to address your concernsAfter reviewing the missed service with our
operations, the routes were canceled as a safety precaution due to snowAll issues were communicated to the City of Federal WayRecovery is per a contract with the city for double volume on the next collection dayAt this time, no credit is dueAgain, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Jeanne D
Customer Experience Agent- WM Cares

June 12,
*** ***
unknown address
*** ** ***
Re: Revdex.com Complaint# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide
you with our response
We received your Revdex.com complaint, but were unable to locate an account with the information providedIn order to better assist you, we’ll need a little more informationCan you please provide the name and the address on the account, the township in which you are located or homeowners association, mobile home community, if applicable?
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy ***
WM cares-Corporate Office

February 10,
*** ***
*** *** *
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
*** ***
WM cares-Corporate Office

June 12,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
Nancy G***
WM cares-Corporate Office

October 28,
Sam ***
** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
Dear Sam ***,
Thank you for the opportunity to address your billing concerns regarding temporary roll off serviceI would like to
apologize for the miscommunication and inconvenience you have experienced with Waste Management; I understand how frustrating this must have been for you
Our records indicate your requested a temporary container to be delivered 4/29/You called later to change the delivery date to 5/4/On 5/18/you requested a switch out then requested a final removal 7/5/
On 9/19/we attempted to reach you by phone at the number you provided to advise you of $adjustment and we were unable to leave you a voice messageOn 10/27/16, an adjustment for $was submitted by our collections officeWe offered a total adjustment of $to settle your billing dispute and for the inconvenience caused to you; we received your payment of $2025.38, thank youAt this time, no further adjustments/credits are due to you
Again, please accept our sincere apologyShould you have additional questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Victoria ***
WM Cares-Corporate Office

January 15,
*** * ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to
provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

February 3,
*** * ***
*** *** *** ***
Re: Revdex.com Complaint# *** ** ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint
you filed against Waste Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

August 12,
Re: Revdex.com Complaint# ***
WM Account#***
Hello Ms***,
In response to your last comment, please give us a call at *** option and Jeanne will be happy to address your service complaintPlease accept our apologies for the frustration caused by this situation
Cordially,
Nancy G***
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Sent: Thursday, August 13, 5:PM Subject: Transferred Complaint Hi *** First I want to thank you for all of your helpToday I got a check from waste managementI am going to say its Murphys law: make the complaint and then comes the checkI hope I wasn't too much trouble but still didn't like the way MW handle thingsAt least I don't do business with them anymoreSincerely thanks again *** * ***

March 21,
Re: Revdex.com Complaint # ***
Waste Management Account # *** *** ***
Dear Ms***
I apologize that you experienced issues with your service and I appreciate the opportunity to address your concerns
Our
records indicate that on February 23, 2017, your account was cut off due to nonpaymentOnce your payment was received your account was automatically reinstated, and a new invoice with a resume charge was activated and mailedI apologize for the frustration this inconvenience caused you
Your invoice # ***, received February 01, 2017, is $which, includes a $late payment chargeI will be happy to request an adjustment and refund of $for March’s service
If you have any additional questions or comments or if I may be of further assistance, you may reach me at *** option
Very Respectfully,
Victoria H***
WM Cares Corporate
[email protected]
Waste Management
*** ** *** *** *** ***
*** ** ***
***

June 26,
*** ***
*** ** *** ** *** *
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and I appreciate the opportunity to address your concerns
Senorina confirmed she spoke to you, and your billing issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

December 29,
*** ***
*** *** ** *
*** *** *** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account # *** *** ***
Dear *** ***,
Upon review of your account I show we invoice you quarterly in advance, January, April, July and OctoberWe mailed your October invoice at the end of September and we received your payment November 28, thank you
As mentioned on your attached invoice, “If the full payment of the invoiced amount is not received within your contractual terms, you may be charged a monthly late charge of 2.5% of the unpaid amount, with a minimum monthly charge of $5.00, or such late charge allowed under applicable law, regulation or contractAdditionally, if your service is suspended for non-payment, you may be charged a resume charge to restart your serviceFor each returned check, a charge will be assessed on your next billing equal to the maximum amount permitted by applicable state law.”
Because you are a valued customer, I waived the $resume charge and the $finance charge.
Should you have additional questions or comments or if I may be of further assistance you may reach me me at *** *** **
Kind Regards,
Victoria ***
Customer Experience Agent- WM Cares
CC: Jeanne

July 29,
*** ***
* *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

June 26,
C*** *S***
*** N C*** Ave
*** ***, MI 4***
Re: Bett** Business Bureau Complaint# ***
WM Account# ***-***
C*** *S***,
The Bett** Business Bureau has contacted us to let us know about the complaint you filed a*ainst Waste M***ementI apolo*ize that you exp**ienced issues with your billin* and I appreciate the opportunity to address your conc**ns
Account M*** Nicholas confirmed, he meet with you to discuss your conc**ns re*ardin* the billin*; he stated he off**ed a *5% rollback on you current pricin* to *o alon* with a one-time credit of around $and you declinedAt the time you requested to speak to Nicholas M*** Jeff h***; aft** a v**y conc**ted effort, you w**e not able to come to a resolutionWe then a*reed to let you out of your current a*reement without penalties for early t**minationNicholas stated you would be responsible for payin* the removal char*es and any outstandin* balance on the account and you a*reedPlease accept our apolo*ies for the frustration caused by this situation
If you have questions or comments re*ardin* this matt**, please feel free to discuss it with your account m*** Nicholas at ***-705-*** or email ***@wm.com
Cordially,
Nancy *iblin
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
We will, however, monitor to make sure our pickup service is resumed. As of 8/26/16, the driver said our account was still suspended. In talking with WM Cares on 8/29/16, we're assuming there was a delay in the communication to the driver and it should be resumed as starting with this week's pickup on 9/2/

June 24,
*** ***
*** *** **
*** ** ***
Revdex.com Complaint# ***
Waste Management Account# ***
Dear *** ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
I alerted our operations team and they confirmed we recovered your trashIn addition a week of credit applied to your accountShould you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

June 21,
*** ***
*** *** *** ***
*** ** ***
Revdex.com Complaint# ***
Waste Management Account# ***
*** ***
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and need additional time to resolve your complaintI appreciate your patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** *
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

September 12,
Revdex.com File# ***
Re: Waste Management Account# ***
Hello ***,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action
to correct them
Per your request, we canceled your service; issued a credit to zero out your accountIf would like to have your account reactivated in the future, please feel free to contact your local call Center
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I asked Lisa on 3-to mail me a copy of this per said contract that was signed by *** in and she said "she would be glad to mail me one" however as of today 4-that per said contract has not been received I would further like to point out my rates would just increase anytime during the year and there were several times Waste Management failed to pick up our garbage. My dumpster was picked up on 3-