Waste Management

March 27,
*** ***
*** *** **
*** ***, CA ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the delivery of your container and appreciate the opportunity to address the problem
Route Manager Frank confirmed our driver delivered your container yesterday; issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

May 29,
*** ***
*** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with the delivery of your container and appreciate the opportunity to address the concern
Operations confirmed our driver delivered the container yesterday; a two-week credit applied to your accountPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy Giblin

June 9,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello Mr***,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called multiple times to report we missed your trash over a 90-day periodOn June, 2017, you spoke to one of our operations specialist, as well as the driver regarding the missed pick-ups, and the driver collected the trashOur agent *** from the corporate office called and confirmed that the trash had been collectedTo prevent any future misses, our agent will continue to monitor your account for the next monthAgain, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy G***
WM Cares Corporate

July 31,
Revdex.com case # 1***
Re: Waste Management Account# ***
Dear MrNabulsi,
I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing
exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
After researching our internal records, you called multiple times regarding the overage and the reactivation chargesOur agents continued to credit your account and explained how to avoid the charges, as we would no longer be able to adjust the chargesThe total amount of credits issued is *** and attached is a breakdown of dates the credits were issued to your account. In addition, we offered, to increase your container size and went over the option of locking the container to avoid illegal dumpingAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at *** option
Very Respectfully,
*** Giblin
Customer Experience Agent- WM Cares

*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we
appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Finally with your support, the trash was picked up on 8/26/ Also, on 8/27/another driver reported to pithe trash He was very polite and apologetic for lack of service.It is unfortunate, that consumers have to seek the assistance of Revdex.com, to get companies to comply Again, thanks to Revdex.com and WM for the resolution. *** ** ***

August 14,
Revdex.com case # ***
Re: Waste Management Account# ***
Hello Ms***,
In response to your last comment, our agent Tonya confirmed she spoke to you and your container was exchangedAgain, please accept our apologies for the frustration caused by this situation
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

June 29,
*** ***
** *** ***
*** ** ***
Revdex.com Complaint# ***
Waste Management Account# ***
*** ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and need additional time to resolve your complaintI appreciate your patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

September 30,
Revdex.com case # ***
Re: Waste Management Account# *** *** ***
*** *** ***
This letter is in response to the above Revdex.com complaint, thank you for the opportunity to review your account and address your
concerns
We apologize for the frustration caused by not receiving your contaners. Thank you for confirming over the phone that we have delivered the containerShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
WM Cares Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I will monitor my credit rating to ensure there is no erroneous report. Thank you.*** ** ***

May 26,
Re: Revdex.com Complaint# ***
WM Account#***
*** ***,
In response to your last comment, your refund mailed out on 5/21/for $check#***Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

January 24,
Re: Revdex.com Complaint #***
*** *** *** ***
Hello ***,
I have reviewed the overage snapshots in question, dated November 9, 2017, October 26, 2017, October 12, 2017, and September 28, 2017, each taken two weeks apartPer pulled call, you increased service after the last overage to once a week pickup to avoid future overage charges and agreed to pay for one of the charges, as the remaining three were creditedPlease see attachmentsAt this time, all charges are validAgain, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Jeanne D
Customer Experience Agent- WM Cares

September 14,
Revdex.com Complaint# ***
Waste Management Account# ***
Hello ***,
Here is the explanation of our charges: the fuel surcharge is a Waste Management charge that allows us to recover the increase in the cost of diesel and other hydrocarbon based fuels and products that the company uses in its business using a baseline cost for diesel ($.95/gallon)The fuel environmental charge included on a customer's invoice is determined by first applying the percentage from the Waste Management Collection Fuel Surcharge Table or Waste Management Disposal Fuel Surcharge Table to the total invoice charges (excluding taxes)Then the environmental percentage is applied to the sum of the total invoice charges and fuel surcharge calculation (excluding tax)
For example, a bill totaling $for services before tax, with a $fuel charge, would see an additional $applied for the environmental charge (13.25% of $28)For easy reference, the Historical Table shows each Fuel/Environmental Charge issued by Waste Management for the previous weeks
This table also references the corresponding EIA/DOE value for each weekWe invite you to visit our website at https://www.wm.com/fec.jsp The Regulatory charge is also included (3.6%) of the remaining total after the fuel and environmental charge is added inThis charge allows Waste Management to cover a portion of our company wide costs associated but not limited to waste disposal taxes, community fees we pay to municipal or other governmental authorities/agencies to engage in waste collection, transfer, incineration, treatment
Effective 7/1/you received an Annual Price Increase, your base rate was $Your service was one 6-yard container serviced one-time per week at the base rate $(the fuel, environmental on this invoice is 23.25%)
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

May 20,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello ***,
Please accept our apologies for the frustration caused by this situation*** *** Lee is personally going out to home today to remove the containers
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***

May 19,
*** ***
*** * *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI
apologize that you experienced issues with your billing and appreciate the opportunity to address your concern
Upon review of your account, you requested a temporary yard container to be delivered on January 02, We delivered you a second container on January 29.You scheduled the containers to be switched out for empty ones on January 13, and 29.When you requested to have your container switch out on February 18, (ticket# 164823) we were not able to because of the weather and we charged you a Trip charge of $168.08, which we later adjusted/removed from your balance. We removed one container on February and the other on March and closed out your temporary accountPlease see attached breakdown of the charges in question
Your haul rate is $312.00; you had loads, your total balance is $2458.87, we adjusted $(Trip charge) and $(Finance charges) because you are a valued customer which leaves you at balance of $I will be happy to take your payment at extra charge or you can visit www.wm.com and pay online at no charge
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy ***

September 28,
*** ***
** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
Terry ***,
The Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity address your concerns
After researching our internal records, Kathleen issued a credit for $to clear the reactivation chargePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***
WM Cares-Corporate Office

*** ***,
The Revdex.com informed us about the complaint you filed against Waste ManagementI apologize that you experienced service issues and appreciate the opportunity to address your concern
We are in the
process of reviewing our internal records and will provide resolution as soon as possible, we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office

*** *** As previously discussed, you are not on a contract so there is no information I can send to you that is signed. Through all the phone and emailed communications, there has never been any mention of services not being performed correctly for several months prior to you cancellation request on April 17th until your most recent correspondence through the Revdex.com. While I understand your frustrations in having the trash and recycle containers removed by May 15th as your previous request stated, *** *** policy is to bill quarterly and not allow refunds until the end of the quarterly billing cycle. For you situation, the end of your cycle is May 31st 2015. Your trash and recycle containers are scheduled to be picked up on your last service day in that cycle, today May 29th, 10 business days after requested not 32. Although this may not be the outcome that you desire, once the containers are collected today, this situation has been resolved according to company policyThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint You have not addressed the fact your company has failed to preform the services on the scheduled day as I had been billed forDue to your lack of completion on multiple occasions, the money I have wasted on your services needs to be refundedAgain, not only had you not preformed the service I have been billed for, but you have also wasted countless hours of my time in order to contact your office to have the issue correctedThis is not how a company should conduct business
Regards,
***

August 8,
Revdex.com Complaint# ***
Re: Waste Management Account# ***
*** ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
After researching our internal records, *** confirmed she spoke to you and your billing issue was resolvedShould you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares