Waste Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint On April 6th I was contacted multiple times to state that my recycling was finally picked up (a week and a day late)Today, (Apr12th of 2016) my recycling was supposed to be picked upIt was not.I was told I would be contacted by agents to confirm that it was picked upI was not.Your offer of a month and a week of credit for 2+ months of issues is unacceptableI'll be contacting WM in the morning to see if I can hopefully get someone to pick up the recyclingA service I have paid for and do not receive
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint We're going to have to use the Revdex.com site and format to communicate with one another Waste Management as a company had the chance to discuss this multiple times and they were very rude yelling at more than one person by more than one person, myself being ex-military I do not deal with disrespect and I will run it up my chain of command if I need toAll I ask is it everyone asks like a person and responds with comments as likeThat being said we're not looking for a monetary resolution to this although it's kind of hard to see any other type of resolution we will be awaiting your offer
[Provide details of why you are not satisfied with this resolution.]
Regards,

March 16,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com Complaint#***
Waste Management account# ***
*** ***,
Reference is made to the above-mentioned Revdex.com complaint you filed
against Waste Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Respectfully,
Nancy ***
Waste Management Corporate

January 8,
*** ** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account#***
*** ** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
Jeanne confirmed she spoke to you today; your service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

June 10,
*** ***
*** *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

February 2,
*** *** ***
*** *** *** **
*** ** ***
Re: Revdex.com Complaint# ***
Waste Management Account# *** *** ***
Ms*** *** ***
The Revdex.com informed us about the
complaint you filed against Waste ManagementI apologize that you experienced service issues and appreciate the opportunity to address your concern
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Apparently rather than actually offering your customers good customer service and providing a quality experience you are only interested in raping your customers out of money and tricking them into long term contractsWe are requesting a termination of contract at no additional cost to usWe did not ask to ADD the recycling service we asked for it to replace the trash serviceIF you are willing to do that we are willing to accept that as a resolutionYour contract and sales person stated that we could change our service at any time if neededAlso, you were made aware of the damage to our fenceI challenge Waste Management to be a company of integrity instead of using dirty tricks to trap a customer without their knowledge
Regards,

June 3,
*** C ***
*** * *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** C ***
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management
I apologize that you experienced billing issues and appreciate the opportunity to address your concerns
Upon thorough review of your account, we suspended service on 9/15/for nonpaymentOn 9/23/we received your payment of $158.85; reactivated your account. On 10/01/we invoiced $for reactivating your account and 12/01/we invoiced you for $for you quarterly invoiceHowever your account canceled on 12/30/2014; our billing prorated the December invoice for $We did not receive a payment and you were invoiced a $late charge on 03/01/2015, leaving a remaining balance of $Therefore the charges were valid; please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
Nancy ***
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The credit in question has been refunded

I had an excellent experience with ItsEasy while obtaining a Chinese Visa to travel this summer for a short term school tripThis company made a very stressful process much more bearableI want to point out that I chose this company as opposed to other Visa processing companies because of their long history in business and their A+ Revdex.com rating/accreditationSimilar companies did not have the backing of Revdex.com or were much more expensiveI needed to be sure this was going to be a painless process as I am on a time crunch to head to China, and on a budget! I would like to highlight a couple things that made me a happy customer while completing this process:
Amazing customer service!
This is what sells me on a companyI want to know that I am a respected customer and that my business is appreciatedItsEasy has a 24/customer service team that was quick to answer and help with general questionsI called about 5-times during the document preparation process for various reasons and was satisfied each and every timeOne time the lady could not answer my question because it was too specific, and she simply forwarded it onto a specialist and I had an answer in less than hoursYou also can track the status of your order on their website while it is processing through the consulateCheaper than the others!
I was on a week time crunch so I could use the processing time, which showed days to process, making it approximately weeks from day sent out to day receivedI even got it earlier (discussed later)! They charge a service fee of $for standard processing, as opposed to a minimum $for similar companiesIn all it cost me $with consulate fee, service fee, and express shippingThis is cheaper than their competitors!
Photo option!
The Chinese embassy has very specific photo requirements, even more than the passport photo requirementsThis caused a hiccup in the process as I initially went to both *** and *** and neither were able to give me a picture specific to those guidelinesI called ItsEasy and asked them what I should do to get the picture and they informed of their iPhone app that you take the picture on after you submit the order, and it attaches right to your order for FREE! This saved $easy right there on the pictureNot to mention I could take the photo on their app AT HOME and then they cut and size it and attach it to your paperworkHuge feature that helped me immenselyThat speed, though!
Even though I paid for the standard processing time, I got my Visa back by express *** exactly days after dropping it off at ***! All of this without a single issue!
I now have passport in hand with Visa and could not be more satisfied with my choiceNo more stressing for me!
I know it may seem like this is a bogus review or that I am somehow benefit from my kind words but that is not the case! I simply admire great customer service and figure I can take the minutes to share, in hopes it can help someone elseEspecially because usually only unhappy people leave reviews, causing skewed dataIf you need any passport or visa services, I would certainly choose ItsEasy!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Sent: Tuesday, April 28, 6:AM To: drteam Subject: RE: You have a New Message from Revdex.com Regarding Complaint #*** Thank you for the follow up, The matter was resolved with WM, thanks again for your help!! *** *** *** *** *** *** *** *** cell 888-689-fax ***.***@***

July 20,
Revdex.com Complaint# ***
Re: Waste Management Account# ***
*** ***,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them
After researching our internal records, a one-month credit applied to your accountShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

December 17,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello Ms***,
I understand your frustration and would like to assist locating your payment, however to do so I need a copy of the check so that I can forward to my billing department for researchPlease have your bank fax the front and back of the check to 866-930-attention NancyAgain, please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The response from the company is to review records? Waste Management has failed to pick up trash for me and my entire neighborhood for two weeks The last time I had trash collected was three weeks ago I now have trash in my garage because there is no more room for it I fail to understand why the company cannot immediately find out that their management in the State of *** has failed to have anyone working for two straight weeks now.I understand we have had a couple of days of snow but that has not stopped anyone my neighborhood from having to go to work, the postman still works, other trash collection companies have picked up their customers trash in our neighborhood, plumbers, electricians have all been working in our neighborhood and by the way this is *** ***..news flash, it snow here If snow is going to shut this company down then I suppose I shouldn't expect trash deliver from January to March every year.The answer from this company is pretty much the standard level of customer service we all expect when trying to email or call them, no answer Our neighborhood has asked the town of *** for a special session of the city counsel to request the revocation of this company's license to operate in the city.How about this as a solution, I will come and dump three weeks worth of trash in your CEO's garage and see if you need to review your records before someone cleans it up
Regards,

January 14,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We
would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM Cares-Corporate Office

August 3,
*** ***
Woods Edge Dr
Jackson, NJ
Re: Revdex.com Complaint# ***
WM Account# 026-
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
It was a pleasure speaking with you; after researching our internal records, I apologize you were not informed of the charges associated with new serviceI issued a credit of $to cover the setup, fuel & environmental charges you were charged for your new serviceOnce credit applies to your account, I will issue a reversal back to your credit cardPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I accept the updated invoice attached which reflects a $balance; and have called customer sx *** @ 8:47am - s/w *** to confirm on record this in place Also, confirmed my current last service period pidate on *** *** due to the *** holiday.
*** ***

June 11,
*** ** ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns
After researching our internal records, a credit for $applied to your account for service failure. Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
Nancy G***
WM Cares-Corporate Office

July 21,
*** ***
*** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Revdex.com contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity address your concerns
After researching our internal records, I apologize you were not informed of the charges associated with new serviceWe have issued a credit to your account leaving a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

August 5,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello ***,
Account Manager Jason confirmed he is meeting with you Thursday to resolve your complaintPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office