Waste Management

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11793647, and find that this resolution would be satisfactory to me
Sent: Sunday, December 18, 8:AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint # Thanks Revdex.com for stepping in Waste management called me and we solved this issueMerry Christmas ! Regards, Fen Sent from my iPhone

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Nancy,Thanks for your helpI hope we never have an issue in the future that comes to thisI have filed a Revdex.com complaint one other time about your companyReason for the complaints is because I feel it is the only way I'm able to get resultsAgain, thank you for your help and time. Gratefully,*** ***

December 17,
*** * ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
Jeanne confirmed she spoke to you today; your billing issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at w*** or by phone at *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
Operations confirmed you container was serviced and Route Manager *** attempted to reach you at (***) and was unsuccessfulPlease provide the best telephone number you can be reached so that we can resolve your driver complaint
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***

The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
*** confirmed she spoke to you today; and your service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meSent: Tuesday, September 26, 10:PM Subject: Waste ManagementThank you for contacting Waste Management regarding our problems with them. Because of the Revdex.com, Waste Management corporate headquarters called us and apologized for everything that occurred As of this writing, you may close this case. Thank you

June 3,
*** * ***
*** *** ***
** *** * ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option *
Cordially,
Nancy ***
WM cares-Corporate Office

April 21,
*** * ***
*** ** *** *** ***
*** ** ***
Revdex.com Complaint# ***
Waste Management Account# ***
*** * ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste
Management.
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
WM Cares Corporate

December 16,
*** ***
*** * *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
** *** ***
*
*** ***
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** ** ** *** ** *** *** **
Cordially,
Nancy G***
WM Cares-Corporate Office

September 15,
Revdex.com Complaint# ***
Waste Management Account# ***
Hello ***,
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take
action to correct them
It was a pleasure speaking to you today; thank you for confirming the delivery of your containerShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

January 27,
*** ***
*** ** *** ***
Portland, OR
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you
filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
It was a pleasure speaking with you today; per our telephone conversation, I explained the charges on your invoice; the reason you still owe $Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy ***

June 21,
*** * ***
*** *** *** ***
*** *** ** ***
Revdex.com Complaint# ***
Waste Management Account# 345-
*** * ***,
Reference is made to the above-mentioned Revdex.com complaint you filed against
Waste Management.
We are in the process of reviewing our records and need additional time to resolve your complaintI appreciate your patience
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at *** or by phone at ###-###-#### *** *
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

*** 21,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem
After researching our internal records, our billing department is expediting a refund check in the amount $Please accept our apologies for the frustration caused by this situation
If you have specific questions regarding the agreement, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***

November 23,
*** * *** *** *** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# *** ***, ***
Dear Mr***,
The Revdex.com contacted us regarding a complaint you filed against
Waste ManagementPlease accept our apology for the frustration our removal charge caused you
I appreciate you taking my call today, we agreed to your payment of $35.75, and I would adjust $Please allow 3-business days for the adjustment to post to your online account
We truly appreciated your business and sorry to see you leaveShould you have any questions or concerns regarding this matter please email [email protected] or call us at 713-512-option #
Very Respectfully,
Victoria ***
WM Cares-Corporate Office

January 13,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***,
I apologize that you experienced issues with your service and billing and appreciate the opportunity address your concernsAt Waste Management, we are committed to
providing exceptional and reliable customer service. We have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future
After reviewing your account, on November 1, 2016, we invoiced you $88.24; due to non-payment, your account was suspended. We received a payment on January 5, and your account reactivated on January 11, David confirmed he spoke to you and explained our billingBecause you are a valued customer, we waived the reactivation charge as a one-time courtesyWe recommend setting up auto pay at WM.com to avoid any future reactivation charges
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option *
Very Respectfully,
Nancy ***
Customer Experience Agent- WM Cares

June 3,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

June 21,
Re: Revdex.com Complaint # ***
Waste Management Account #***
Hello ***
I apologize that you experienced issues with your recycling container and appreciate the opportunity to address your concernsAt Waste Management, we are
committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and prevent this experience from occurring in the future
You stated that you contacted Waste Management on June 13, 2017, *** *** *** to report that your recycling container was removedOur agent reached out to our operations to have a container deliveredYou confirmed the container was returned on June 20, 2017. Regarding the missed yard waste, you advised our agent, *** that it was recoveredAgain, please accept our apologies for these service issues
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-option
Very Respectfully,
Nancy G***
Customer Experience Agent- WM Cares

December 18,
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***
Account Manager *** confirmed she spoke to you today and went over a proposal; she said you will think about it and get back to herIf you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** option *
Cordially,
*** ***

December 12,
*** * ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** M ***,
The Revdex.com has contacted us to let us know about the
complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address the problem
It was a pleasure speaking with you today; per our telephone conversation you confirmed Route Manager *** spoke to you and service issue was resolvedPlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at *** option *
Cordially,
*** ***