Waste Management

April 26, 2017
 
Revdex.com Complaint[redacted]
Waste Management Account[redacted]
 
Hello Shawn,
I apologize that you experienced issues with your refund, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, on November 21, 2017, you requested to cancel services with Waste Management, and were advised that you would receive a refund of $48.27. Per our billing department, the total due back should be $8.27, which has been processed to mail to you.  Because you were given the refund amount of $48.27 by our agents, we will honor this amount.  An additional $40.00 refund will be processed and mailed to you.  Our agent, Jeanne, will follow up with you to ensure you receive your refund. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy
Customer Experience Agent- WM Cares

February 15, 2016
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account#[redacted]
 
[redacted]
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
[redacted]
Respectfully,
Nancy G[redacted]
Waste Management Corporate

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  please note that the third party firm completing the service received a work order from the local WM contact [redacted] to REMOVE the 96 gallon bins but did not receive instructions to exchange or replace them with 64 gallon bins per the customers request.  The work order was shown to the home owner.  The third party contractor contacted their supervisor about WM's incorrect work order and the Supervisor delivered the 64 gallon bins the following day.  had the home owner not been home when the 96 gallon bins were taken the request would remain incomplete one month after the initial request was made.  The business's response is acceptable as the contact person stated they would contact the local WM office to discuss the issue and seek changes to prevent future occurrences.

July 11, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
 
[redacted]
 
I wanted to take this opportunity to most importantly, apologize for the missed pickups that you experienced. I was made aware you spoke with [redacted] in our WM Cares office and she assisted you.
 
She reviewed your account, and placed an adjustment for two weeks of service, the adjustment will reflect to your account on your next invoice.  [redacted] will also monitor your account for the next few weeks to ensure we service you weekly going forward. 
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Cordially,
[redacted]
WM Cares-Corporate Office

April 20, 2016
 
Re: Revdex.com Complaint # [redacted]
WM Account# [redacted]
 
Dear Ms. [redacted],
It was a pleasure speaking to you today; per our conversation you confirmed containers were removed. Please accept our apologies for the frustration caused by this situation.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted]
Very Respectfully,
Nancy [redacted]
Waste Management Corporate

April 26, 2017
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your request to cancel, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
 
After researching our internal records, you called multiple times requesting to cancel your account. Our agents offered to negotiate your rates, and you declined and stated you were no longer the property manager and that there was another hauler on site.  
 
[redacted] Management signed a Service Agreement ("Agreement") with Waste Management, which took effect on September 27, 2012, for thirty-six (36) months. Pursuant to Section 2 of the Term, the term of this Agreement is set forth on the service summary sheet. The initial term of the agreement is for thirty-six (36) months and Agreement automatically renews for an additional twelve months (12) renewal term. If [redacted] does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) day. Per, section 2 of the termination of the then-existing term. Please see attached Service Agreement
 
[redacted] failed to give Waste Management notice of termination within Section 2's allotted time period. Therefore, the Agreement automatically renewed for an additional 12-months ending September 27, 2017.
 
[redacted] can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination.
 
If [redacted] would like to continue with the cancellation, please email Account Manager Melissa [redacted] at m[redacted][email protected] or call 602-760-1668.
 
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

June 24, 2016
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

October 24, 2014
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],   
 
Reference made to the above-mentioned Revdex.com complaint...

you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

February 11, 2016
 
 
 
J[redacted]
[redacted]
[redacted]
Revdex.com Case# [redacted]
 
Waste Management Account# [redacted] Transportation
 
 
Dear Mr. [redacted],
 
Your account is currently suspended for...

non-payment, the account was established on October 6, 2015; there has been no payments made to it. In addition two adjustments applied to your account for $292.80, which covers the delivery and the overage charges. The current balance on your account is $454.59.
Regarding the cancellation request, [redacted] Transportation is currently in a 3-year service agreement. However, [redacted] Transportation can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination.
If [redacted] Transportation, would like to continue with the cancellation, please contact Account Manager [redacted] at 800-989-2783 or email [redacted]
 
 
Respectfully,
[redacted]
Waste Management Corporate office

July 18, 2017
 
Revdex.com case #
[redacted]
Re: Waste Management Account#
[redacted]
*
Hello Jonathan,
I apologize that you experienced
issues with your service and appreciate the opportunity address your concerns.
At Waste Management, we are committed to...

providing exceptional and reliable
customer service. We have taken the appropriate action to identify the cause
and to prevent this experience from occurring in the future.
After researching your account,
we addressed your concern with operations, based on the social media post you
sent. The driver has since serviced and the cause of this issue was rectified
by out route manager. Again, please accept our apologies for the frustration
caused by this situation. We attempted to contact you by phone at [redacted] to provide this info, but were unable to reach you. I will follow up
on your account to ensure weekly pick up is consistent.
Should you have questions or
concerns regarding this matter, please feel free to discuss it with me at
[email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
[redacted] Nunez
WM Cares Corporate

February 8, 2016
 
Re: Revdex.com Case# [redacted]
Waste Management Account # [redacted] 
 
Dear Ms. [redacted] confirmed he spoke to you today; your billing issue was resolved. Please accept our apologies for the frustration caused by this situation.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Respectfully,
[redacted]
Customer Experience Agent - WM Cares

September 1, 2015
Re: Revdex.com Complaint# [redacted]
Hello Mr. [redacted],
[redacted] with Gallagher Bassett Services confirmed, the claim check went out on 8/27/15 and you should be receiving it this week. If you have questions or comments regarding this matter, please reach out to [redacted] or email [redacted] .  
Nancy G[redacted]
WM Cares-Corporate Office

July 20, 2015
 
[redacted]
[redacted] [redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste...

Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
Route Manager [redacted] confirmed, he spoke to you regarding the service issues. He mentioned that we will recover everything on Wednesday; in addition a credit was applied to your account for service failure. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.

January 4, 2016
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted].
 
Cordially,
[redacted]
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Waste Management finally came Friday afternoon to pick up my trash which should have been picked up on Tuesday.  Since they finally did pick up the trash I would like to close this complaint.  Thank you!

January 13, 2016
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

October 24, 2014
[redacted]
[redacted]
[redacted]
Re: [redacted] Complaint# [redacted]
WM Account# [redacted]
[redacted],      
Reference made to the above-mentioned [redacted] complaint you filed against Waste Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

March 31, 2015
[redacted]
[redacted]
[redacted], AZ [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your request to cancel and appreciate the opportunity to address the problem.
Your Account Manager Tabitha confirmed she is working with you to resolve your issue. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with account manager [redacted] at ###-###-#### or email [redacted] .
Cordially,
Nancy G[redacted]

October 25, 2016
 
Revdex.com Complaint# [redacted]
 
  Re: Waste Management Account# [redacted]   [redacted]
 
 
Dear Ms. [redacted]
 
I opened your rejection response, can you please provide details because the response I received is blank.
 
Thank you kindly,
Victoria H[redacted]
Customer Experience – WM Cares