Way Auto Body

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I honestly just want my money back along with no cancellation fee Regards,
*** ***

Hello,
Thank you again for sharing this feedbackI apologize that the representative did not review this optionsThese options were created immediately following the tragic events in Paris and were available to travelers beginning November 16, We are confident that these options leave flexibility for future travel or to sell the voucher to a member of you school community
Best,
***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
When I signed up, I was not given the two documents you have sent meI was not told the specifics of what the "cancellation" part of the protection planI was only told that the protection plan would cover cancellationWhy was I not given this document when I signed up for the protection plan? This is an important part that I should have been told when I signed upAlso, I was not told about any cancellation fees when I signed up which is also important to knowWhen I called to cancel, the woman I spoke to said I wouldn't be getting any of my money backShe claimed that EF tours already started booking hotels and flights but if I decided to change my mind, I could put that money towards the SAME trip or a DIFFERENT trip but now you're telling me that it can only go towards the same trip? The woman also told me that there were fees taken out but she never told me why there were feesThis business is shady and apparently loves to rip off college studentsYou hide specifics from students and then you keep changing your storyI will be speaking to my lawyer about this
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I was in contact with a representative today whom did not explain any extensionHowever the situation really does not give me many optionsMy son is a high school senior who has no intention of traveling in the future while he is in collegeSo the voucher would be of little useI hate that I am not able to exercise caution and safety on behalf of my student and choose not to travel to Europe considering the circumstancesI feel that EF has put me in a terrible position of loosing significant money if I were to choose to cancelConsidering the gravity of the terrorist attack and perceived threats, EF should really put parents concern for their children ahead of their financial gainI still feel it is a unscrupulous act and as a result would never recommend this tour company to anyoneI pray that my son is able to travel safely with Mr*** and his group.But I must reiterate, it is very disheartening that this is all that you are willing to offer considering no part of the trip has been planed as of yet and there was no loss of money to EF tours
*** ***

Thank you for being in contact. EF Tours follows the recommendations of the State Department and we do not send our travelers to any country where a formal travel warning has been issuedWe understand people may not want to travel to London and we have several options for travelers.
Groups close to departure can modify their itineraries or individuals can receive a future travel voucher, less non-refundable fees. The future travel voucher allows monies already paid to EF to be used for a future tour. I looked at your account and see that a future travel voucher has been issued to your son after his account was cancelled. This can be used for a domestic or international trip. It can also be used by other family membersPlease contact our Traveler Support Team with any other questions.Sincerely, EF Education

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I REJECT this As I clearly stated....*** told me on the phone that my money would be refunded, minus the $processing fee plus the $for my insurance My circumstances were extenuating and not able to be rectified NO boys signed up for the trip My son would not be allowed to SLEEP IN A BED WITH A STRANGER of unknown age!!! How can I make this clearer? What EF Tours says and does are TWO DIFFERENT THINGS.Please Read the the complaints filed against them The Revdex.com is making this unreasonably difficult I have no recording of the conversation, but they surely do They even tell you you will be recorded Listen to my conversation *** ***
Regards,
*** ***

Thank you for being in touch about your account. Here is a copy of our booking conditions which include our cancellation fees
eftours.com/bc
Please feel free to contact our Traveler Support Specialist team with any other questions

Tell us why here
Hello,
Thank you for reaching out to usI apologize for your frustrationsWe are deeply saddened by the events in Paris
We have offered all of our travelers options if they are not feeling comfortable with their existing travel plansIf groups were not comfortable
traveling on their itinerary the group leader was offered the option to amend existing itinerary and travel on the same tour and date as scheduled, with the opportunity to revise specific cities visited or postpone the existing itinerary and travel later in In addition, we also offered to switch the group to a new itinerary that they were more comfortable with if that worked better for the group
If the group preferred to cancel the tour, all travelers were offered a full refund ( minus a $nonrefundable deposit and any insurance that they pay have purchased) in the form of a transferable travel voucherThis voucher can be used by the traveler, a member of their family or school community and can be used on an Educational Tour, College Break Tour, Go Ahead Vacation, Explore America US tour or College Study tour
We are confident in the options that we have provided our groups during this difficult time.
Best,
EF Education

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
If they can put my money towards another trip, there is no reason they cannot refund my moneyCancellation fees were never talked about when I signed upI was under the impression that if I signed up for their insurance plan, I would be able to get some or most of my money back if I had to cancelThey told me they couldn't refund my money because they already started to book for hotels, etcbut if I sign up for another tour they can put that money towards that tripSo if they really did start booking and can't refund the money because of that then why are they able to put that money towards another trip? There is no reason I can't get even part of my money back.
Regards,
*** ***

Thank you for your response I am sorry that you are unhappy with our decision During your phone call on 04/04/we had advised you that we were giving you more of a refund than you were entitled to at the time If you have any further questions please feel free to call us at *** EF Tours

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Thank you for your response As stated previously, we feel confident we can run our tours safely with students and teachers We are very sorry that *** will not be traveling with us Please note that your account is still active in EF's system so if you would like to cancel the account, file an insurance claim, and receive your current refund amount Please contact us at *** Best, EF Tours

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
The only resolution to this issue is a full refund
Regards,
*** ***

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I am asking for my money backI do not want a travel voucherI do not want to change tripsI do not wish to go to any foreign country that is under a travel warning/advisory by the U.SEmbassyI would like my full refund of $back before the next payments of $and $are charged to me on 04/
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Thank you for your message We are very sorry to hear that *** is not going to be able to travel When you called in on 04/12/the trip for *** was days away During that time our representative explained our standard cancellation fees but also gave you the
opportunity to lower the fees if you signed up for a EF tour. We gave you until 04/21/to respond to us and let us know what you would like to do. We did not receive any other information from you until Monday, May 9th. During this time a request was made to refund all money back except for the $enrollment fee and the $cancellation fee. Unfortunately, that was never part of the original conversation and was never offered as an exception. Please feel free to review out policies at www.eftours.com/BC. If you would like to revisit this conversation or have additional questions please call ***

Thank you for being in contactWe are disapointed that you cancelled your tour with EF
EF is student travel and our groups do not have input on the airline schedules as we work with group airlines contracts
There was communication sent to you via email on several occasions after enrollment, it
was sent to the email address we have on file from the enrollment form
Here is a link to EF's booking conditions, which include the cancellation fees and all of our policies:
eftours.com/bc
If you have other questions or concerns, please contact our Traveler Support Team
Sincerely,
EF Educaiton

Thank you for your response It looks like our customer service team has contacted you and worked out a resolution If you have any follow up questions please contact us at *** Thank you, EF Tours

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedI was contacted and received an offer of $vouchers to travel on ** *** ***.
Regards,
*** ***