Wayfair, LLC

To Whom It May Concern,We are very sorry for the trouble the customer experienced on her orderThis order was returned on September 24th, and all charges have been refunded back to the card.We have a very diverse group of people that make up our customer service teamWhile some of them might be Millennials there are many others as wellWe try very to hard to provide customers with the very best service and items from the homeIt is very unfortunate when customers have issues with there orders and we do are best to correct them when brought to our attentionAll of our service agents go through extensive training before they are put on the phonesOur Quality Assurance team reviews calls and procedures and is always looking for ways to improveAgain, we apologize for the issues the customer has experienced with her ordersIt is never our intention for customers to go though so many negative experiencesIf the customer has any additional questions, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order and the damage to her property at the time of delivery.In an effort to rectify the situation, we discounted the cost of the fridge and settled on a agreed upon dollar amount to cover any costs accrued to repair/replace the appliance.Instances such as these are not common when shopping with Wayfair and we take each report very seriously and use the feedback to improve our processes for a better shopping experience for our customers.We reached out to the customer to further apologize for the troubleIf the customer has any additional questions, she may contact [redacted] Revdex.com liaison at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with their orderThe customer's order has been cancelled and their pending charge of $has been voided.We do our best to ensure that our products are listed with the correct and most up to date information Regrettably, when the customer placed their order for the [redacted] Area Rug, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct priceWe have reached out to the customer to further apologizeIf the customer has any further questions or concerns, they may contact [redacted] Carvell, at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customerWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersThe customer placed their order on 09/11/for of the [redacted] Bunk Bed which was originally estimated to be delivered by 10/12/Regrettably, the customer's original order was delayed in transitWe have contacted the carrier and confirmed the order is scheduled for delivery on 10/17/17.We reached out to the customer to further apologize and to facilitate the delivery of merchandiseAdditionally, we have provided the customer with a discount on the order for the inconvenience causedIf the customer has any additional questions they may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their orderIn an effort to resolve the situation, we have shipped an alternate item to the customer.We offer many items in our clearance center (previously purchased and returned merchandise) at a large discountWhile the returned clearance [redacted] Piece Sectional Seating Group with Cushion was listed on our clearance center as being in stock, the customer’s order had been delayed due to allegedly being out of stockWe have confirmed that we were out of new stock and that the clearance returned item was no longer available for this itemWe have no desire to mislead our customers and regret when confusion like this occursWe sincerely apologize for any inconvenience.We have reached out to further apologize and have provided an alternate product that was in stock for the same priceIf the customer has any additional questions or concerns they may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Best Regards, [redacted] ***Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I stand by my request that the item be made available for me to purchase at the advertised price when I originally purchased itStaff have been respectful and courteous, which I appreciateBut I do not feel Joss & Main's desire for any customer retention in their offer to purchase the item at a "discounted" price as an apology which is still THREE TIMES HIGHER than the advertised price, when I made my original purchase.Regards, [redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderThe customer’s order has been cancelled and her pending charge of $has been voided.We do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the customer placed her order for the [redacted] Living - [redacted] Ivory Area Rug, the item was listed with the incorrect price for the larger sized rugsAs a result, the customer's order was cancelled and all pending charges were voidedWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, "Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)" ( [redacted] ).We have reached out to the customer to further apologizeIf the customer has any additional questions or concerns she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customerWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer’s order has been deemed Lost in Transit and failed to arrive at our local delivery terminalWe initiated a dock search to find the lost merchandise and agree the delay with the customer’s order is unacceptableThe customer’s Essentials Response 8.5" Firm Innerspring Mattress was not found.We reached out to the customer to further apologize and to facilitate the reorder of this merchandiseIf the customer has any additional questions they may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we fully refunded the customer $on September 28, We handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn September 28, 2017, the customer contacted us regarding their delivery serviceWe recognize that our customer was unhappy with the provided service and requested a returnAs our Delivery Agent had provided the services requested, we provided shipping estimates as per our return policyThe customer requested time to inspect the item and contacted us September 28, to notify us of damageWe have since received additional details and provided a full refund for the damaged item.We reached out to the customer's husband to further apologize for the troubleIf the customer has any additional questions, they may contact [redacted] , Revdex.com liaison at ###-###-####We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify our error, we assisted the customer by placing a new order at the original cost of $His item was delivered by [redacted] on January 6th, We unfortunately encountered a pricing error with the Selina Gray Shag Area Rug, and as a result the customer’s order was cancelled and all pending charges reversedWe truly regret when these infrequent errors occur and are making all efforts to avoid similar situations from happening in the futureAdditionally, per our order acceptance policy, “Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)“ (http://www.wayfair.com/customerservice/general_info.php-privacy).We reached out to the customer to further apologize for the difficult experienceIf the customers have any additional questions or concerns he may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced while shopping with usIn an effort to resolve the situation we offered to provide a significant discount on a similar rug.We do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the customer was interested in purchasing the rugs, they were listed with the incorrect priceWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price.We reached out to the customer to further apologizeWhile we are unable to honor the incorrect price for the rugs, we stepped outside our policies by providing the lower price for the toilet paper holderWe also offered to provide a significant discount on a similar item.If the customer has any further questions or concerns, she may contact [redacted] , at ###-###-####We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]

To Whom It May Concern,We are very sorry for the trouble the customer experienced on their orderAs requested by the customer, their order for the [redacted] Coffee Table has now been cancelled and all pending charges have been fully reversed.We work hard to provide accurate shipping and delivery estimates and we sincerely apologize when an item is back-ordered without prior notice.We reached out to the customer to further apologize for the troubleIf the customer has any additional questions or concerns they may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the [redacted] Upholstered Platform Bed and Wayfair Sleep 8" Memory Foam MattressThe customer placed Order [redacted] for the Platform Bed and Memory Foam Mattress on 7/7/At the time of purchase, we provided them with an estimated same day ship date of 7/7/The customer contacted us later on 7/7/to request that the order be cancelledUnfortunately, at that time, the customer's order had already been picked and packed on the truck for shipment and once an order is packed to be shipped, we are unable to cancel itIf a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs.Separately, the customer placed Order [redacted] with a Wayfair EmployeeAccording to our [redacted] tracking [redacted] this item was delivered on 7/As the customer reports they did not receive this item we have begun an investigation with the carrier and will be issuing a replacement or full refund to the customer once the investigation is concluded.We have reached out to the customer to further apologize for the frustration caused, and informed them as a courtesy we will be issuing a full refund once the items are returned and can offer a replacement or refund for the missing BedIf the customer has any further questions or concerns, they may contact [redacted] , Revdex.com Liaison at [redacted] or [redacted] We hope this information is helpful in resolving the complaint.Kind Regards, [redacted] Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the customer experiencedWe offer magazine subscriptions through [redacted] as a promotion to our customersThe promotional offer will is shown in the product details tab on a qualifying product’s listing page as well as in the customer’s shopping cartWithin the shopping cart, the customer will have the option to opt out of the subscription and receive a rebate insteadThe customer will never be charged for the subscription and the subscription will not be automatically renewed.We are very sorry that the promotion was not made clear to the customer at time of purchaseWe appreciate the feedback and will work with our teams to better show the promotion during checkoutIf the customer needs any assistance cancelling the magazine subscription, please contact [redacted] .Thank you for your attention to this matterBest,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order, and any misunderstandingAt the request of the customer we have returned the [redacted] - Arm Chairs, Qty 2, and fully refunded the customer.The customer placed her order for the arm chairs on September 27, At the time of purchase, we provided her with an estimated ship date of October 13, After the items were received at the local delivery terminal on October 5, 2015, per our delivery process, the item was kept there inspected and scheduled for deliveryUnfortunately the delivery agents routing schedule did not allow them to deliver the item any sooner than October 20, The customer was notified of this on October 6, 2015, and on October 7, the customer contacted us, upset with the delivery dateShe informed us she needed the item soonerAfter trying to get the item to her sooner, we were unsuccessfulWe have reached out to the customer to further apologize for the frustration and informed her we proceeded with her request for return, issued a full refund and provided a coupon code for 15% off a future purchased.If the customer has any further questions or concerns, she may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience [redacted] has experienced by receiving mailing brochures from AllModern.comWe have removed the former customer, [redacted] , from our mailing list so [redacted] will no longer receive any of our marketing materialsIf she has any additional questions, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their orderThe customer placed their order on 7/25/for the [redacted] Sectional which arrived on 8/12/Regrettably, they received only half of the sectionalWe then ordered a replacement and unfortunately the replacement had the incorrect piece of the sectionalWe are working with our warehouse to ensure this kind of error does not occur in the futureIn an effort to rectify our error, we have provided the customer with a substantial discount on another item as well as a recliner at no additional costWe have reached out to the customer to further apologizeIf the customer has any further questions or concerns, they may contact [redacted] ***, at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] ***Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The offer I received was insultingI guess that is what Wayfair is aboutToo much advertising and I won't stand for itThe same friend that I was ordering the bed with showed me another example of the same thing that had occurred with our first order, but with a different itemShe placed the item in her basket wanting the price listed but the price changed.please keep in mind that the item did not say starting at or if different size add this additional price to your orderI am at the point in which I want this to stopWayfair is not fairI would like the world to know Regards, [redacted]

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his orderThe customer placed his order for the [redacted] 54" Floating Double Bathroom Vanity Set on December 1st, and notified us on February 9th, that his delivery arrived missing the sink and the faucetWe promptly ordered the customer replacement parts to be shippedRegrettably, when the parts arrived the drain assembly for the sink was not includedWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptableWe reached out to the customer to further apologize and we are working to ship the drain assembly as soon as possibleIf the customer has any additional questions he may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com