Wayfair, LLC

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order We stepped outside of our return policy and refund the customer in full for the [redacted] Cream Area RugWe are proud to offer our customers a 30-day return policyPer our return policy, if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costsIn the rare event, there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occur.We reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, she may contact [redacted] , Revdex.com liaison at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderThe customer’s order has been cancelled and the pending charge of $has been voided.We never want to mislead our customers and do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the customer placed her order for the [redacted] Right Hand Facing Sectional, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct price We have reached out to the customer to further apologize and in an effort to rectify the situation we help the customer place a new order at a significant discountIf the customer has any further questions or concerns, she may contact [redacted] ***, at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his orderWe strive to keep our prices competitive and due to the frequent fluctuation of our prices we do not offer pricing matchingIn an effort to resolve the situation, we have provided a full refund for the return of the Economy Surface Mount Ironing Center.If the customer has any additional questions, he may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the [redacted] - [redacted] SofaThe customer placed her order for the [redacted] - [redacted] Sofa on 2/19/At the time of purchase, we provided her with an estimated ship date of 2/20/The package was shipped on 2/20/2017, but regrettably there was a delay with our Delivery Agent and the deliveryThe customer contacted us on 3/10/to request that her order be cancelledUnfortunately, at that time, the customer’s order had already been shipped and we are unable to cancel itIf a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs.We have reached out to the customer to further apologize for the frustration caused, and informed her we issued a full refundIf the customer has any further questions or concerns, she may contact [redacted] , Revdex.com Liaison at [redacted] We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we fully refunded the customer on May 18, We handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn May 15, the customer notified us that the [redacted] ™ 7.5' Pool Table he ordered and received was damaged and missing partsThe customer requested a refund and a pickup of the damaged tableThe refund has been processed and we’re contracting a carrier to pick up the damaged table at our expense.We reached out to the customer to further apologize for the troubleIf the customer has any additional questions, he may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern;We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have issued a full refund back to the customer for this itemWe are proud to offer our customer’s a day return policy on most items except for previously clearance returned itemsPer our return policy, round trip shipping costs are deducted from the customer’s total refund In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occurWe reached out to the customer to further apologize for the issues she experiencedIf the customer has any additional questions, she may contact [redacted] with the Customer Advocacy Team with any further questions or concerns at [redacted] .Kind Regards, Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThe business went out of their way to fix their mistake Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I still have not received the product I just received a message from Revdex.com indicating the case was closed I am very dissatisfied with this company and would hope the case would remain open as I have not received satisfaction from Wayfair Regards, [redacted] ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his orderTo rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the [redacted] Queen Sleeper SofaThe customer placed his order for the sofa on 3/15/At that time, we provided him with an estimated ship date of 3/16/The customer contacted us on 3/24/to request a cancellation for all of the items on the orderWe cancelled the two nightstands and the bed on his order, as he requestedUnfortunately, at that time, the customer’s order for the sofa had already been packed on the truck for shipment and once an order is packed to be shipped, we are unable to cancel itIf a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costsWe reached out to the customer to further apologize for the frustration caused and informed him that we issued a full refundIf the customer has any further questions or concerns, he may contact [redacted] , Revdex.com Liaison at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards, [redacted] Wayfair.com

To Whom It May Concern, We apologize for the inconvenience this order has caused our customerWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's order has been deemed lost in transit and failed to arrive at our local delivery terminalWe initiated a dock search to find the lost merchandise and agree the delay with the customer's order is unacceptableThe customer's tree was not foundWe reached out to the customer to further apologize and to facilitate the reorder of this merchandiseWe have refunded the customer in full as well as compensated the customer for the time they have spent and the cost to purchase the tree locallyIf the customer has any additional questions they may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

To Whom it May Concern, We apologize for the inconvenience the customer experienced with their orderWe have reached out to the customer and offered to send them a full replacementWe handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn September 27th, the customer notified us that the August Grove - Paloma Piece Dining Set they ordered and received was defectiveWe tried to resolve the issue with partsAs that has been unsuccessful we want to offer a full replacement to the customerWe reached out to the customer to further apologize for the troubleIf the customer has any additional questions, they may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern:We sincerely apologize for the trouble the customer experienced while attempting to place an order for Bar Stools on Wayfair.com We do our best to ensure that our products are listed with the correct and most up to date information We also try to be as competitive as possible with our pricing which can cause fluctuation in a short time period We have reached out to the customer to further apologize as well as requested requesting more information regarding the pricing discrepanciesWe also offered to assist the customer in placing an order for barstools with a discount due to this inconvenience.If the customer has any further questions or concerns, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Thank you for resolving in a timely manner Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we fully refunded the customer $on August 18, We handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn August 12, the customer notified us that the Masonware Farmhouse Piece Beverage Dispenser Set she ordered and received was damagedWe offered a replacement dispenser set at no cost or a full refund, sadly, we had no response from the customer as to the desired resolutionWe reached out to the customer to further apologize for the trouble and per the Desired Outcome/Settlement provided in the complaint we have issued the full refund back to the customer's original payment methodIf the customer has any additional questions, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the frustration the customer experienced with her account.On April 9th the customer placed her order, but the system did not recognize a financing option had been selectedUnfortunately, her order was processed even though she qualified for months of no financingWe understand the customer's situation and agree the financing should have been appliedWe are working with our credit card team to ensure that the status is changed to reflect this.If the customer has any additional questions or concerns, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation we have provided a discount and will continue to monitor the customer’s order until delivery.The customer placed an order for the Hedy Upholstered Panel Bed on February 10th, The customer contacted us on March 21st for an update on her orderRegrettably, we experienced an order processing delay in shipping this itemWe are working to ship the customer’s order as soon as possible and agree that the delay and lack of communication with the customer's order is unacceptableWe have reached out to further apologize and will continue to monitor the customer’s order providing updatesIf the customer has any additional questions or concerns, she may contact [redacted] at [redacted] .We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] To Whom It May Concern, Wayfair's solution was not to honor their price, but to offer me the same product at a higher price I can't affordWhat they did was unfair and unconscionableWhile they did address me, they did not solve my issueI saw a price online and I called Wayfair to make sure it was the right priceThe price was confirmed by a representative of WayfairThe Wayfair representative also stated if there was an error, Wayfair would honor itYet that has been ignored in its entiretyThat call was recorded and should be reviewedI believe what they did was a bait and switchI'm highly disappointed with Wayfair's code of ethicsBeing a Flight Attendant, I'm going to make sure my friends, family and coworkers know exactly how Wayfair treats and values their customersThank you for your time but unfortunately, for me this issue was not resolved.Cordially, [redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order The customer has been fully refunded $for the Right Hand Facing SectionalWhen an order is placed with a Credit Card a pending charge is place on the customer’s account as the charge is only settled when an item shipsRegrettably, there was a small delay in the sectional shipping from the warehouseUnfortunately, when the customer requested cancellation on 8/1/the sectional had shipped from our warehouse at which time we attempted to settle the balanceWe have no desire to mislead our customers in any way and regret when these isolated incidents occur.We reached out to the customer to further apologize and due to the unexpected delay we have stepped outside our day return policy and have provided the customer with a full refund for the returned sectionalIf the customer has any additional questions, she may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his orderWe stepped outside of our return policy and refund the customer in full for the Wade Logan - Floor MirrorWe are proud to offer our customer's a day return policyPer our return policy, roundtrip shipping costs are deducted from the customer's total refundIn the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occurWe reached out to the customer to further apologize and offer assistance with his returnIf the customer has any additional questions, he may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com