Wayfair, LLC

To Whom It May Concern,We sincerely apologize for the inconvenience this order has caused our customerThe customer placed their order for the [redacted] 89" Sofa on August 6, and shipped on August 21, We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's order has been deemed Lost in Transit and failed to arrive at our local delivery terminalWe initiated a dock search to find the lost merchandise and agree the delay with the customer's order is unacceptableThe customer's [redacted] 89" Sofa was not found.We reached out to the customer to further apologize and to facilitate the full refund of this merchandiseIf the customer has any additional questions they may contact [redacted] ***, at ###-###-####We hope this information is helpful in resolving this complaintKind Regards, [redacted] ***Wayfair.com

To Whom It May Concern, We apologize for any inconvenience the customer experienced while shopping on WayfairWe have contacted the customer several times offering resolutionsThe customer requested a return for a full refund for the nightstands that were delivered incorrectlyThe return and the refund were processed on 8/30/and the customer was notifiedThe customer has forwarded an e-mail letting us know that the pihas been scheduledThe refund of $CAD was processed to the customer's [redacted] card on 8/It could take 3-business days for the refund to show on the customers card We have reached out to the customer to provide a Quote # [redacted] with a discount for the [redacted] SofasIf the customer has any further questions they may contact [redacted] , Revdex.com Liaison at [redacted] or the email provided We hope this information is helpful in resolving the complaint.Kind Regards, [redacted] Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer has experienced on his orderThe delivery has been re-scheduled for May 30thWe have been working closely with our delivery partner to ensure there are no further delays.We work hard to provide quick and convenient delivery for freight shipments and our delivery agents strive to provide excellent customer serviceDue to unforeseen circumstances, our delivery agent was unable to deliver the customer's order on May 25th and needed to re-schedule the deliveryWe reached out to the customer to further apologize for the trouble and have provided him with a significant discount to help make up for the inconvenience he has experiencedIf the customer has any additional questions or concerns he may contact [redacted] ***, at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] ***Wayfair.com

To Whom It May Concern,We apologize for the miscommunication regarding her refund for the return of the [redacted] Area RugAt this time, the rug has been fully refunded back to the gift card code the customer originally used to purchase the itemWe have applied the gift card code to her account and the funds are available for use on a future purchaseWe reached out to the customer to further apologize and assure her the funds are available on her accountIf the customer has any additional questions, she may contact [redacted] , Revdex.com liaison at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowIt's the same response as beforeOnce more I state that the ad says "Wayfair.ca" I am not impressed with their response or honesty in advertising Regards, [redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order We have stepped outside of our return policy and refunded the customer in full for the [redacted] - Weston Captain's Bookcase Bed with Storage.We are proud to offer our customer’s a day return policyPer our return policy, roundtrip shipping costs are deducted from the customer’s total refund In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occur Due to the delay the customer experienced we were happy to make this exception We reached out to the customer to further apologize and notify them that we have refunded the return shipping If the customer has any additional questions, she may contact [redacted] , Revdex.com liaison at [redacted] We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we fully refunded the customer $645.98, $on April 9th and the remaining $on June 29th 2016.We handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn March 31, the customer reported holes in the couch and we offered to have the couch fixed by a furniture repair company free of charge or provide a discount of $to keep it as isOn April 9, the customer accepted the refund of $and agreed to keep it as isOn June 29, customer reported more defects with the couch; that there are holes in the fabric and fabric is coming off a back pillow and a full refund was processed the customer's original payment method.If the customer has any additional questions, he may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we shipped replacement parts on February 23rd, which are currently in transit to the customerThe customer placed his order for the Hamilton 31" Single Sink Bathroom Vanity Set on January 16, with [redacted] as the payment method, which settles immediately instead when the items shipsThe order was shipped on January 18, and was delivered on February 5, On February 5, the customer notified us the countertop received was damagedWe handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsRegrettably, the replacement part was out of stock until mid-FebruaryWe sincerely apologize for any inconvenience and agree the delay and lack of communication is unacceptable.We reached out to the customer to further apologize and we will continue to monitor the customer’s order to ensure the replacement arrives to his satisfactionIf the customer has any additional questions, he may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer is experiencing on their orderThe customer placed this order on 4/13/with an original estimated ship date of 4/17/18.We work hard to provide accurate shipping and delivery estimates and we sincerely apologize when an item is backorderedThe customer was notified by email multiple times that their order was backorderedUpon contacting our warehouse it was discovered that there was an error with the order that a solution is currently being identified to resolve.We have reached out to the customer to apologize for the trouble and are currently working with the warehouse to get the order shipped outIf the customer has any additional questions or concerns they may contact [redacted] directly at ( [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom it May Concern,We have reached out and apologized to this customer for the frustrating experienceWe have explained to the customer that the cabinet she had ordered was a returned clearance item and was unfortunately returned incorrectly by the previous customer and the package did not have the item she had ordered insideWe explained that we did not have any more clearance inventory and the new inventory was out of stockWe have offered very similar replacements to the customer, but she was not interested in those optionsWe discovered today that there was another cabinet that was recently returned to our clearance center and we have ordered this for the customerWe've explained that since this is returned we are unable to offer any future replacements if the item were to come damaged or incorrectIf the customer has any additional questions or concerns she may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed his order on 05/26/for the [redacted] ***® - [redacted] 3-Light Kitchen Pendant LightingUnfortunately, we experienced an unexpected backorder on the item and pushed the shipping date from June 1st to June 2ndWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service manager has been working with the customer to ensure the delivery of his item and provided a discount for the inconvenience this has causedThe customer's order was shipped on 06/02/and is estimate to be delivered on 06/06/The customer's package may be tracked on [redacted] using the following tracking number: [redacted] .If the customer has any additional questions or concerns, he may contact [redacted] ***, at [redacted] We hope this information is helpful in resolving the complaint.Best Regards, [redacted] ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed their order on 04/19/for the [redacted] TV living room furniture piecesThe items shipped on 04/21/Unfortunately, the order shipped and the tracking did not update correctly so the customer was unable to track his orderThe customer then contacted our customer service team to receive an update and we were unable to provide an update in a reasonable time-frameWe strive to ensure that our customers are able to obtain status updates on their orders with ease and agree that this issue with the customer's order is unacceptable.A customer service manager has been working with the customer to ensure the delivery of their itemThe customer will be contacted within 24-business hours by our delivery agent to schedule a delivery appointment for a specific day and time frame.If the customer has any additional questions or concerns, they may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaint.Best Regards, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed their order on February 12th for a set of six [redacted] Upholstered Dining ChairsUnfortunately, we experienced an unexpected backorder on the item and pushed the shipping date from February 15th to March 13thWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.We have updated our listing to make the appropriate correctionsWe have no desire to mislead our customers and regret when these rare errors occurWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers.We have reached out to the customer to come to a resolutionIf the customer has any questions or concerns they can reach out to [redacted] at [redacted] Kind regards, Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have already filed a fraud complaint with my bank, they have refunded my purchase price, and I purchased a bed locallyAlso the response from Wayfair is unacceptable and proof of their ongoing incompetence as they mention a ship date and then an anticipated arrival date of a month earlier than the ship date! Regards, [redacted]

I do not accept this responsewayfair points the finger at all but themselvesNO ONE HAS YET TO CONTACT ME BY PHONE OVER THIS SITUATIONTHEY SAY ITS A "COMPUTER GLITCH" BUT THEY FEEL THEY ARE NOT AR FAULT AT ALLIF YOU WASNT WHY GIVE ME $200+ FOR SOMETHING YOU SAY IS MY FAULTEVERYDAY I WILL WRITE A COMPLAINT WITH THE Revdex.com AND WILL CALL THE MEDIA, VETERAN HOSPITAL, MILITARY POST ETC TO LET IT BE KNOWN HOW WAYFAIR MISTREAT VETERANSAGAIN I AM NOT HAPPYTHIS IS JUST THE START OF MY CONPLAINT AND HOW FAR I WILL GO!!! YOU PUT THE MONEY ON HOLD/TAKE IT BUT WANT TO BLAME EVERYBODY ELSEI WILL ASLO BE CONTACTING A LAWYER ABOUT THIS MATTERI WILL NOT ALLOW THIS TO HAPPENEVERYBODY WILL HEAR ABOUT THIS SITUATION!!!Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] After cancelling my order, Wayfair offered me a 15% discount off a future purchase, when as you can see from the attached image, the item I had purchased on sale was 96% off [redacted] said "I would be more than happy to assist you in locating a rug similar to the [redacted] Ivory Area RugIf we are able to locate a new rug, I would certainly be willing to discuss applying an additional discount on the item total."To which I replied: If you could you assist me in locating indoor area rugs that are around the same size & and can be discounted to the same price that I paid for the cancelled order that'd help and if I can get a few options to possibly choose from that'd be fantastic And I haven't heard back since Nov 28th and I followed up on Dec 1st and still no replyAccording to California Business and Professions Code Section it is unlawful for any person, at the time of sale to charge an amount greater than the price, or to compute an amount greater than a true extension of a price per unit, that is then advertised, posted, marked, displayed, or quoted for that commodity but apparently Wayfair's policies means that it can get away with changing the purchase price because that's stated on their website? Regards, [redacted]

We sincerely apologize for the inconvenience caused to the customer.The customer placed his order on 05/07/for the [redacted] Platform BedThe item was shipped on May 6th, via freight carrier and arrived at his local delivery agent on 05/11/We have been informed by the customer's local delivery agent they had attempted to contact the customer on multiple occasions at the number on file but have been unable to reach him to schedule the deliveryWe have reached out to the customer to verify their contact information and we have also reached out to the delivery company to ensure the delivery appointment is scheduled within the next business dayIf the customer has any additional questions or concerns, he may contact [redacted] ***, at [redacted] We hope this information is helpful in resolving the complaint.Best Regards, [redacted] ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we fully refunded the customer $on April 5, We handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn March 20, the customer notified us that the mattress she received was too firm for her and requested a returnRegrettably, this issue was not properly addressed since the customer was outside our day return policyWe understand the customer's situation and agree we should have certainly stepped outside of our day policy in this instance due to the break in period for new mattressesWe reached out to the customer to further apologize for the troubleIf the customer has any additional questions, she may contact [redacted] ***, Revdex.com liaison at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] ***Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI would like to state, however, that I think that the business practices are questionable and I do not trust Wayfair.com I never plan to purchase anything from them because I believe that they are shady Regards, [redacted] ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we fully refunded the customer $on July 11, The customer placed their order for the [redacted] - Inshore Sofa on June 7, with an estimated ship date of June 8, On July 5th we reached out to our freight carrier for a status update as the tracking showed no movementOn July 10th a dock search was initiated for the missing sofa, these take 3-business days to completeWe are happy to order replacements parts or units, or offer a full refund for any items that are lost in transitWe have stepped outside our policy to refund the customer in full for the sofa before the dock search was completedWe have reached out to the customer to further apologize for the troubleIf the customer has any additional questions, she may contact [redacted] , Revdex.com liaison at ###-###-####We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com