Wayfair, LLC

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] My husband and I have been babysitting a recliner chair that we have not requested and have no interest in It was delivered to our house without our permission and left in the driveway blocking the gate to the backyard I has been brought on to my husband and myself to physically move the chair so that we may enter and leave our own property We have taken time and money to protect the chair that we don't own and have no intention of owning, from the elements I keep hearing that Wayfair is trying to contact the delivery company to come and retrieve the chair As much as we are thrilled to have to explain to our family and neighbors why there has been a chair in our driveway for the past days, I'm getting pretty fed up This won't be resolved until the chair is removed from my property at the expense of Wayfair It has become very clear that Wayfair has no problem turning their lack of competent business practice into the unwanted responsibility of the innocent, general population Regards, [redacted] ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderThe customer’s order has been cancelled and the a refund of $has been issued to her [redacted] AccountWe do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the customer placed his order for the 5-Piece Jardin Patio Dining Set, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price We reached out to the customer to apologize and offered a discount off a future purchase and offered alternative options, closer to the original price pointIf the customers have any additional questions or concerns she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order We have stepped outside of our return policy and refunded the customer half of the return shipping costs.We are proud to offer our customers a day return policyPer our return policy, return shipping costs are deducted from a customer’s total product refund In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy.The product the customer ordered and received is tiled the [redacted] *** We do have an image showing a full living room set including a love seat, however neither the name or the product description details indicate the love seat is included As you can see on the product listing (link below), we do state that the sectional, or loveseat, is not included [redacted] Despite the customer receiving what was ordered, we reached out to apologize for the confusion of what was being received when the order was placed and offered to split the cost of return shipping If the customer has any additional questions, she may contact [redacted] at ###-###-####.We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern:We sincerely apologize for the inconvenience caused to the customerIn an effort to rectify the situation, we are issuing a check to cover the cost of the damaged done to the Consumer’s property.Regrettably, during the delivery the Consumer's (our customer's neighbor) yard was damagedWayfair takes issues such as this very seriously and only work with licensed, insured movers should in the rare event these circumstances occurWe have reached out to the Consumer to further apologize for the troubleIf the Consumer has any additional questions, she may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaint.Kind regards, Wayfair.com

Revdex.com:Wayfair has expressed that they went "outside their return policy" to return my moneyHowever, their description was incomplete and the picture of the product was photo-edited and misleadingThey went so far as to change the product's listing on their website (I have written confirmation of this from their representative) , but their customer service representative would not grant me free return shipping.I should not have had to go this far to get this company to do the right thingI find the wording in their reply slightly condescending, as their misleading information should not be my loss.However, now they have returned my money and granted me free shippingTherefore, slightly disgusted by their response, I accept this resolution (action) but not the written response, as no company policy can contain verbiage that allows for misleading customers to gain profit or force them to keep a product due to the return cost, if the product received was not what the customer believes they are purchasing, based on the provided information from the company!This company's response was worded with a seeming intention that they were doing me a favor! I was the one who wasted my personal time fighting their negligence on principle! Regards, [redacted]

To Whom It May Concern,We apologize for the inconvenience that the customer experienced with her orderIn an effort to rectify the situation, we offered a discount of $to keep the dresser as is or a return for a full refund We have shared the customer’s photos with the manufacturer and they confirmed that the dresser is not necessarily damaged or defective, but that this item has a distressed finish The distress marks will vary from piece to piece resulting in a unique finishThat being said, we understand the customer is unhappy with the piece and we are more than happy to come to a resolution that works best for her We reached out to the customer to further apologize for the trouble but have not yet received a response If the customer has any additional questions, she may contact [redacted] , Revdex.com liaison at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customerWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, part of the customer's order was deemed lost in transit on June 19, and as a result a replacement unit was orderedWe had agreed to discuss compensation due to the experience we provided, and we do agree that our lack of follow up regarding that compensation is unacceptableThe customer's items have both been delivered and we have applied a discount to the order in an attempt to rectify the situation.We reached out to the customer to further apologize and to discuss compensation for this experienceIf the customer has any additional questions she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify our error, we offered to provide the customer the [redacted] Living Room Collection at a 15% discountWe unfortunately encountered a listing error with the [redacted] Living Room Collection, and as a result the price shown on our search page is for the Base item only in this collectionOnce the product page is brought to view, the price to include all three (3) pieces shown in the photo is shown correctlyThis provides the opportunity to add or remove pieces to this collectionWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, "Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)" ( [redacted] We reached out to the customer to apologize and offered a discount off a future purchaseIf the customer has any additional questions or concerns she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his orderWe are currently assisting the customer with two issues they brought to our attentionAn order for night stands was delivered with mismatched itemsIn order to rectify this we have asked the customer if they would like us to send a replacement order or would be willing to keep the tables at a discountAs of 8/the customer had agreed to receive a replacement, but as of 8/the customer has requested a return for a full refundWe have reached out for clarification.The customer had also brought to our attention an issue where the customer received a quote for a sofa and the price of the sofa was higher later in the weekWe have agreed to honor the customer's quote for the [redacted] SofaThe customer has indicated that they would like to make a purchase of several items and would like to work with a sales teamWe are putting the customer in touch with a member of our sales team to assist him with creating a quoteWe have been in communication with this customer and will continue to assist with his purchases and the return of the night standsIf the customer has any additional questions or concerns he may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderThe customer placed her order for [redacted] Toddler Tent Bed on September 3rdThe customer contacted us on September 16th to notify us that her delivery was damaged in transitWe promptly ordered the customer a replacement unit to be shippedUnfortunately, there was a miss ship by the supplier which resulted in the customer receiving an empty boxWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptableA customer service specialist has been working with the customer to resolve the complaintWe confirmed with Walmart the refund was pushed through to the customer on October 24th ID: [redacted] and ID: [redacted] Unfortunately we are not able to refund the customer more then their order totalIf the customer has any additional questions she may contact [redacted] , at ###-###-####We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customerWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's order was confirmed as lost in transit by our freight department on September 12, We initiated a dock search to find the lost merchandise and agree the delay with the customer's order is unacceptableA replacement was ordered for the customer on September 12th and was stated to have arrived to the delivery agent on or before September 19,We are currently working with the delivery agent to get the replacement scheduled for delivery to the customer.We reached out to the customer to further apologize and to facilitate the delivery of this merchandiseIf the customer has any additional questions they may contact [redacted] ***, at [redacted] We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderWe partner with several other large online retailers, including [redacted] .comThey list our items on their website, and we provide any follow up customer serviceUnfortunately, we incorrectly listed the [redacted] 7/8" Center Arch Pull with the wrong quantityWe have no desire to mislead our customers and regret when these rare errors occurIn an effort to rectify our error, we have set up a return and provided a full refund to the customerIf the customer has any additional questions or concerns she may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards, [redacted] Wayfair.com

Revdex.com: I am still UPSET over these beads being EVERYWHERE They were grayish, not WHITE It is disturbing, especially since I have since become very ill, very ill You have refunded me for the loveseat, but you fail to understand the stress and cleanupI did not PURCHASE thatI am very disappointed in your company and WILL not be buying again I do not know why I am so sickI do not know if you have exposed me to some sort of contaminant that did thisYou need a new way of including these moisture things in your furnitureTruth is, I do not think your company is integral in the least bitI accept this only because it is Christmas and I am too sick and tired to continue an argument I surely lost Therefore, have reviewed the response submitted by the business and have determined that the response does NOT satisfy my issues and/or concerns in reference to complaint # [redacted] BUT I ACCEPT IT because I must I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, S***

To Whom It May Concern,We are very sorry for the inconvenience our customer has experienced with her Wayfair orderIn an effort to rectify the situation, we have processed a return for a full refund due to our delay in delivering the lamps.On July 23, 2016, our customer requested to cancel Feather Design 25" H Table Lamp with Drum Shade qtyRegrettably, we were unable to cancel the lamps as they were already in the shipping processUnfortunately, there was an unforeseen delay in shipping and the lamps were not delivered until July 29, We understand the customer’s situation and agree more should have been done when the customer contacted us.In an effort to rectify our error we have provided a prepaid return labelOnce the lamps are returned to our warehouse we will provide a full refund to our customer.We have reached out to the customer to further apologize for the experienceIf the customer has any additional questions or concerns she may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I would like to have on record that although I accept the response, someone should take a look at the website to see why orders are being placed with no intervention from customer so this doesn't happen to someone elseI understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderWe offered to provide the customer the [redacted] - [redacted] Upholstered Bed at a discounted priceWe have also offered to find a bed that is within the customers price range which would also be at a discounted priceWe unfortunately encountered a systems error with [redacted] - [redacted] Upholstered Bed, and as a result the customer's order was cancelled and all charges were refundedWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, "Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)" ( [redacted] ).We reached out to the customer to apologize and offered a discount off a future purchaseIf the customer has any additional questions or concerns she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ]It's the same response I mentioned about having issue with the mattress within business day .Customer representative advised me to wait for days warrantyCHECK YOUR RECORDED line! Regards, [redacted] ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we fully refunded the customer $via check on January 20, We handle standard returns, defects, and damage issues within days of delivery During this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn January 6, the customer notified us that the replacement [redacted] Storage Platform Bed she received was also defectiveRegrettably, the issue was reported after one year and therefore the system was only able to process the refund to store creditWe have manually processed the refund in a check form back to the customerWe reached out to the customer to further apologize for the troubleIf the customer has any additional questions, she may contact [redacted] , at [redacted] 617-502-or [redacted] We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with his orderThe customer's order has been cancelled and his pending charge of $has been voided.We do our best to ensure that our products are listed with the correct and most up to date information Regrettably, when the customer placed his order for the Astoria Grand - Copenhagen 26" Swivel Bar Stool with Cushion, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct priceWe have reached out to the customer to further apologizeIf the customer has any further questions or concerns, he may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customerWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's order was temporarily misplaced at our local delivery terminalWe initiated a dock search to find the lost merchandise and agree the delay with the customer's order is unacceptableOur team was able to successfully find the item and it was delivered June 3rd, 2017.We reached out to the customer to further apologize and offer additional assistance if neededIf the customer has any additional questions or concerns, he may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com