Wayfair, LLC

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderThe customer has been fully refunded $to her original payment method.We do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, we encountered an error with our listing on our partner’s website ( [redacted] .com) where the Wine Refrigerator as it was incorrectly priced and matched to a different item, Wine Hog Cork Catcher, in our systemWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future.In an effort to rectify the situation, the customer has been fully refunded $to her original payment method and we are not asking for the Wine Hog Cork Catcher to be returnedIf the customer has any additional questions or concerns she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the frustration the customer experienced with her order.When purchasing with Wayfair using a credit card, Wayfair does not charge the card until the order has shippedWhen there are multiple products associated with the order, the payment/authorizations can be split up according to when the items ship so as to avoid charging the customer for items that they may not receive for an extended amount of time.The customer placed their order on 11/16/at which time, a pending charge was placed on the customer's card for $3,The pending charge was settled to the customer's card on 11/20/when the order did shipOn 12/14/17, the order was deemed lost in transit and a replacement was orderedThe customer was provided a discount for the inconvenience and this replacement was shipped at no additional cost to the customerThe customer's replacement was delivered, along with the original shipment, and the replacement was returnedSince the customer kept the original delivery, no further refunds were issued.We reached out to the customer to further apologize and to help clear up any confusionIf the customer has any additional questions or concerns, she may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to rectify our error we have refunded the customer in the amount of $and $109.01.The customer placed her order for the [redacted] TV Stand on December 26, The customer contacted us on December 31, to notify us that she was missing some piecesAt that time the TV stand was out of stock and parts were unavailable so we issued a full refund back to the original payment method which was a gift card.The customer reached out to us again on January 2, to inform us she no longer had the gift card she used and asked if the refund could go back to her credit cardWe attempted to refund the customer and regrettably over-refunded her in store credit, at which time we collected those funds againWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureWe reached out to the customer to further apologize for the trouble and have refunded her in fullIf the customer has any additional questions, she may contact [redacted] Revdex.com liaison at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderThe customer's order has been cancelled and his pending charge of $has been voided.We do our best to ensure that our products are listed with the correct and most up to date information Regrettably, when the customer placed his order for the TK Classics - Laguna Piece Seating Group with Cushion, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct priceWe have reached out to the customer to further apologize and have offered to place an order for a future item at a significant discountIf the customer has any further questions or concerns, he may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order and greatly appreciate the customer’s feedback.We provide several different return options and are proud to offer our 30-day return policy with the easiest method of providing a return label with the return shipping costs calculated at the date and time the return label is requestedWe also offer our customers the option to return via their own method, where the customer is responsible for paying a carrier of their choice to return the item for a full refundWe sincerely apologize for any inconvenience and agree the customer should have been provided the option to use the return via their own method option.If the customer has any additional questions, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderWe unfortunately encountered a pricing error with the Wing Décor in Brown, and as a result the customer’s order was cancelled and all charges reversedWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, “We reserve the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies, or omission; and (iii) make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped, or received, except as prohibited by law).” (https://www.jossandmain.com/v/about/display?page_type=terms_and_conditions).We reached out to the customer to apologize and offered a discount off a future purchaseIf the customer has any additional questions or concerns she may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It may Concern, We sincerely apologize for the trouble the customer experienced with her orderWe upgraded the shipping at no additional cost to the customer to next day deliveryRegrettably, our carrier mistook the customer’s address for a business address as a result the delivery of the replacement table top was delayed and delivered on April 5, instead of April 4, 2016.We understand the customer's situation and agree the delay with the replacement table top is unacceptableIf the customer has any additional questions, she may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaint Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the continued inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have verified again with [redacted] that the refunded has processed.Regrettably, there was a delay in the processing of the customer's return for a refundWe partner with several other large online retailers, including [redacted] .comThey list our items on their website as well as collect payment information, and we provide any follow up customer serviceWe have confirmed with our partner that the refund has been processed, which may take 3-business days to reflect in the customer’s accountWe sincerely apologize for the inconvenience caused to the customer and agree the delay is unacceptableIf the customer has any additional questions, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced regarding receiving our mailed promotionsTo our knowledge customer's information has been removed permanently from our systemWe have done our best to ensure that the customer's address has been removed from our systemRegrettably, the customer has still received our mailed listing and we apologize for any inconvenience our error caused to the customer and have informed our engineering team to investigate and correct this issue and ensure that all of her information has been removed permanently.We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order.The customer ordered the Three Posts - [redacted] Ladder Bookcase on February 27, The customer contacted us on March 3, to report receiving the item with a different brand name.Wayfair's exclusive brands help our customers to shop cohesive looks and styles in a user friendly wayWe work with many suppliers and manufacturers to create products for our exclusive brand, which is why the names are differentThough items may arrive in the manufacturer packaging, it is the same product that was displayed on our websiteWe work with a large number of high quality manufacturers to source products for our brands.We have been in communication with this customer and are working to help them with his purchaseIn order to rectify this, we have reached out to the customer and offered a discount on his order.If the customer has any additional questions or concerns he may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to resolve the situation, we have offered to replace the order at the clearance price.We offer many items in our clearance center (previously purchased and returned merchandise) at a large discountUnfortunately, we had experienced a technical error and the order did not processUltimately, it was cancelled and the customer was fully refundedWe sincerely apologize for any inconvenience.We have reached out to further apologize and have offered to step outside policy and offer to replace the order at the clearance priceIf the customer has any additional questions or concerns she may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to rectify our error, we have ordered a replacement for the missing chaise and provided a discount for the trouble.The customer placed her order for [redacted] Reversible Chaise Sectional on June 16, which arrived on July 12, The customer contacted us on July 19th to notify us that her delivery arrived and was missing a part of the sectionalWe promptly ordered a dock search at our warehouse to find the missing packageUnfortunately, due to the search, there was a delay with ordering the missing partWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptableWe have ordered a replacement Chaise which is estimated to ship on Aug4thWe will provide tracking information once the item leaves our warehouse.We reached out to further apologize for the trouble and will continue working with the customerIf the customer has any additional questions or concerns she may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards, [redacted] Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] First of all we did not receive the sectional until January 7, not 11/30/because of the Christmas backup Secondly we were never contacted between 2/thru 2/by email to return the sectional and furthermore did not refuse a pickup, that is a complete lie Regards, [redacted] ***

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her ordersThe customer's orders have been cancelled and all pending charges have been voided.We do our best to ensure that our products are listed with the correct and most up to date information Regrettably, when the customer placed her orders, the rugs were listed with the incorrect pricesWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listings to accurately show the correct price or removed them from our site.We have reached out to the customer to further apologize and have offered to apply a significant discount on similar rugsIf the customer has any further questions or concerns, she may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowAs I stated before, the returning costs should be on Wayfair but not on us, because this returning occurs due to the quality of their products, not due to our interests Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved In addition, I disagree with the response from Wayfair and I want to make things clear I start requesting the parts shortly after the bed was delivered and I have been waiting for the parts ever since By the nice customer that I am and been sleeping on the floor, the parts never came I tried to cancel many of times but they talked me out of of canceling and stated that the parts will be shipped next month, the next month and every month since then, I received a email every month since then stating it is delay so and I finally just said that is enough Regards, [redacted] ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their orderThe customer ordered the [redacted] Furniture - Deco Piece Dining Set in Grey Stone/ Black Stone on 3/9/which was delivered on 3/23/Regrettably, the boxes that the dining set was delivered in were removed from her home by the delivery company and were later discovered, discarded inappropriately, in a neighboring townThat neighborhood's police department then contacted her police department to dispatch an officer out to her homeThis was done at no fault to the customerWe reached out to the customer to apologize and issue a partial refund for the itemIf the customer has any additional questions, they may contact [redacted] at ( [redacted] We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with his orderThe customer’s order has been cancelled and her pending charge of $has been voided.We do our best to ensure that our products are listed with the correct and most up to date information Regrettably, when the customer placed her order for the [redacted] Right Hand Facing Sectional, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct price We have reached out to the customer to further apologize and have offered a further discount on this sectional, or discounted prices on alternative sectionalsIf the customer has any further questions or concerns, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom it May ConcernWe sincerely apologize for the inconvenience and frustration the customer experienced with her orderThe customer was fully refunded $on November 6, 2015.The customer placed her order for the Glory Furniture - Panel Bed in two different sizes (King size beds and Full size beds) and different colors (Purple Grey and Sky Blue) on September 13, The customer contacted us on October 6, to notify us that she received two twin size & two full size beds instead of four full sized bedsWe processed a return for the two incorrect beds and a refund of $was issued on November 6, 2015.On December 9, the customer requested to return the two full sized beds as she was having difficulty processing the return herself through our ‘My Account’ and was unable to reach her Business Account ManagerWe sincerely apologize for any inconvenience the customer experienced and agree the difficulty is unacceptable.We reached out to the customer to further apologize and to offer our assistanceIn addition it was discovered that regrettably, the return in October was processed in error for all four full size beds instead of just the two twin size beds as a result the customer was fully refunded $on November 6, If the customer has any additional questions she may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com