Wayfair, LLC

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedWayfair did step up and get a solution for thisThey are a "stand-up" company Regards, [redacted]

To Whom It May Concern:We apologize for the trouble the customer has experienced with a pricing fluctuation or error for the item they were interested in purchasing.We have reached out to the customer to apologize and gather more information to assist them as this product is not currently listed on site with the name they provided.As we are an online store, our pricing does tend to fluctuate depending on the marketRegrettably, due to the price difference the customer provided when it was relisted, it appears the item was initially listed with the incorrect priceWe sincerely apologize for any inconvenience the error caused the customer.We are happy to work with the customer toward a reasonable resolution upon receiving more information regarding the product they are interested in purchasingIf the customer has any further questions or concerns, they may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced on this orderWe work hard to provide accurate shipping and delivery estimates and we sincerely apologize when an item is backordered without prior noticeOn 12/the customer was notified by email that her order for the Three Posts - [redacted] Upholstery [redacted] Sofa was placed on a backorder for several weeksThis item is made to order and unfortunately, due to production delays, was not ready to ship by our original estimateWe are working with our manufacturer now to have this shipped as soon as possible, as well as looking into alternate warehouses or a substitute item, although we are unable to ship a large freight item to be delivered February We reached out to the customer to further apologize for the trouble and provided her with an update on the backorderIf the customer has any additional questions or concerns she may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their order. In an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the [redacted] Upholstered Platform Bed and... Wayfair Sleep 8" Memory Foam Mattress. The customer placed their order for the Platform Bed and Memory Foam Mattress on 7/7/2017. At the time of purchase, we provided them with an estimated same day ship date of 7/7/2017. The customer contacted us later on 7/7/2017 to request that the order be cancelled. Unfortunately, at that time, the customer's order had already been picked and packed on the truck for shipment and once an order is packed to be shipped, we are unable to cancel it. If a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs.We have reached out to the customer to further apologize for the frustration caused, and informed them as a courtesy we will be issuing a full refund once the items are returned. If the customer has any further questions or concerns, they may contact [redacted] , BBB Liaison at [redacted] or [redacted] . We hope this information is helpful in resolving the complaint.Kind Regards, [redacted] Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I can only reiterate, yet again, How can Wayfair 'Look Into' the Situation(s) "WITHOUT PICKING UP THE DEFECTIVE ITEM(S) THEY CHOSE NOT TO PICK UP???" I was told, by [redacted] , "THE ONE SUPPOSEDLY LOOKING INTO/HANDLING THE LATEST DEFECTIVE CHAIR???" As Stated Within This Latest, SO-CALLED ATTEMPT(?) TO RESOLVE THE SITUATION; What Do They Do When They Are NOT TRYING TO RESOLVE THE ISSUE(S)??? AGAIN, [redacted] HAS TOLD ME ON AT LEAST OCCASIONS, THAT THE RECLINER WOULD BE PICKED UP WITH 3-BUSINESS DAYS; "5" TIMES!!! "THAT'S HOW MY CASE HAS BEEN HANDLED BY HER!!!" Yet Again, I CANNOT Answer To Every "WORD" spoken, on the phone or in over email from/to Wayfair, since my 1ST DEFECTIVE ITEM RECEIVED; MY VERY 1ST ITEM PURCHASED!!! If we, the Complainant(s), have to Resolve Every Detail here with the Revdex.com, We Wouldn't Need The Revdex.com!!! As Long As I Draw Breath, I Will NOT Let It Go; MY INTEGRITY IS ON THE LINE!!! "WAYFAIR OBVIOUSLY DOESN'T HAVE ANY!!!""I'M STILL SICK & IN PAIN THAT DERIVED FROM HAVING "NO CHOICE" BUT TO USE THE DEFECTIVE CHAIR (ONLY A COUPLE DAYS; HAD I KNOW, I NEVER WOULD HAVE PURCHASED THE CHAIR IN THE 1ST PLACE!!!" WHAT MORE DO I HAVE TO PROVE HERE??? WELL, I HAVE A FEW PICTURES NOW, BUT WHAT WILL THAT PROVE, OTHER THAN I DON'T/DIDN'T HAVE ANY ROOM IN MY APARTMENT FOR AN EMPTY CHAIR BOX, LET ALONE, DEFECTIVE CHAIRS!!!" Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below First of all I contacted them on July 8th the day of the delivery and they told me to be patient The agent I spoke to at that time was [redacted] *** After a couple of weeks of her NOT contacting me when she said she would I did call back and spoke to an unpleasant man who informed me I was unreasonable to expect wayfair to even think about dealing with this issue in less than weeks Then I filed this complaint I received a phone call on 7/from a Ms [redacted] who did apologize that my item would ship on 7/and that she would contact me on 7/to let me know it shipped Well is it 7/and I have heard nothing about shipping So again, Wayfair has not done what they said they would so and we are fast approaching a month with them knowing that they did not ship the right item and still nothing to remedy that situation So no I do not believe my complaint is resolved It will be resolved when Wayfair decides to deliver the item I paid $Until that time I will not be satisfiedRegards, [redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we will be refunding the order in full.We strive to ensure our product listings are correct with the most accurate information available and have no desire to mislead our customersRegrettably, at the time the customer placed his order, this Pub Table was listed with a photo including ChairsThe item was described correctly as including the Table onlyAfter notifying the customer of this difference, we had the item returned to our warehouseWe sincerely apologize for any confusion.We reached out to further apologize for the frustration caused and have provided a full refund through the disputeIf the customer has any additional questions or concerns he may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] "PLEASE HELP! I WROTE MY RESPONSE & IT WAS DELETED DUE TO SOME ERROR(?) ON THIS SITE WHEN I HIT PROCEED! THIS SITUATION IS TOO COMPLICATED TO ATTEMPT THE 'PROPER RESPONSE' THAT WAS DELETED! WHAT HAS DERIVED FROM MY 'ENTIRE' ORIGINAL COMPLAINT, WHICH BEGAN WELL OVER A MONTH AGO, CANNOT BE SIMPLIFIED OTHER THAN TO SAY; I NEED HELP! I NEED AN ATTORNEY! AND, I HAVE NO DOUBT, THIS "IS" A BIG NEWS STORY! I'M ON DISABILITY & WHAT I HAVE BEEN PUT THROUGH SO FAR IS BEYOND REPREHENSIBLE! PLEASE, HELP ME PROCEED PROPERLY; I CAN'T DO THIS ON MY OWN, ANYMORE!" Regards, [redacted] ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her *** We stepped outside of our return policy and split the return costs with the customer for the [redacted] Modern Arm Chair.We are proud to offer our customer’s a day return policyPer our return policy, return shipping costs are deducted from the customer’s total refund In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occurWe reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, she may contact [redacted] , Revdex.com liaison at ***-***-***We hope this information is helpful in resolving this complaintKind Regards, [redacted] wayfair.com

To whom it may concern,We sincerely apologize for the trouble the customer experienced with her orderIn an effort to rectify the situation, we have ordered the customer two additional [redacted] Bar Stool at no additional cost to the customer.We do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the customer placed her order for the [redacted] Bar Stools, we experienced a processing error and instead of processing the order as two sets of the order was processed as two individual stoolsWe sincerely apologize for any inconvenience this error has caused to the customer and have updated our listing to accurately process when the product is purchased We have reached out to further apologize and have ordered the customer two additional bar stools at no additional cost to the customerIf the customer has any further questions or concerns, she may contact [redacted] ***, at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his orderWe stepped outside of our return policy and refunded the customer in full for the [redacted] 60" x 32" [redacted] We are proud to offer our customer's a day return policyPer our return policy, roundtrip shipping costs are deducted from the customer's total refundIn the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occurWe reached out to the customer to further apologize and assist the customer with his returnWe have offered assistance to purchase a different item that will meet his needs with a courtesy discountIf the customer has any additional questions, he may contact [redacted] ***, Revdex.com liaison at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customerWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersCustomer placed her order on 5/14/which was shipped out on 5/24/Regrettably, the customer's order was misplaced and considered lost in transitWe initiated a dock search to find the lost merchandise and agree the delay with the customer's order is unacceptableWe attempted to process a full refund in the form of a check due to the customer stating the credit card issuing bank and account was closedHowever, our finance department found the original credit card account and bank were still active and the refund had already processed to that original accountWe reached out to the customer to further apologize and inform her that the full refund had processed to the original payment methodIf the customer has any additional questions they may contact [redacted] ***, at ###-###-####We hope this information is helpful in resolving this complaintKind Regards, [redacted] ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order We stepped outside of our return policy and will be refunding the customer in full for the [redacted] Furniture - Element Platform BedWe are proud to offer our customer’s a day return policyPer our return policy, return shipping costs are deducted from the customer’s total refund The customer placed his order on 7/1/At the time the order was placed, we provided the customer with an expected delivery date of 7/On 7/the customer contacted our service team to inform us that they would not be able to accept delivery after 7/Unfortunately, due to the order shipping with a Large Parcel Carrier we were unable to expedite the shipping and meet the customer’s deadline We reached out to the customer to further apologize and offer assistance with his returnIf the customer has any additional questions, he may contact J [redacted] , at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response largely satisfies my issues and/or concerns in reference to complaint #***The misleading marketing of multiple items on multiple sites was apparently an error It required approximately emails, phone calls, multiple submissions to Revdex.com, and over weeks for Wayfair for correct most aspects of their misleading marketingPhotos and dimensions are still somewhat misleading, but I believe they are working to resolve such mistakes I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderWe stepped outside of our return policy and refunded the customer in full for the *** *** * *** *** *** ***. We are proud to offer our customer's a day return policy, however
certain items are marked as non-returnable when purchased and this was the case with the *** *** *** ***In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We reached out to the customer to further apologize and have returned the item for a full refundIf the customer has any additional questions, she may contact *** ***, Revdex.com liaison at ***. Kind Regards,***
***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I find Wayfair customer service to be fruitlessI am owed a refund of I have been trying to get this resolved since AUGUST, it is NOVEMBERAll I want to do is pay off my card in FULL, less the charges that should have never been placed per my million emails about this issueI will purchase anything from Wayfair ever again or use this bank again*** Bank calls me from an unknown number and then leaves a message to call them back at ***Please try calling that number as it goes to voicemail and you cant get a live person, so its a rat raceIts not a lot of money and either Wayfair or *** could refund me but they are both failing to address the point of my complaintI have been a customer service manager for over years, if I have an upset customer I do everything I can to help them especially if they have done everything in their power to get this fixedDo your job, I will not go away
Regards,
*** ***

To Whom It May Concern,The customer placed his order on 4/23/We strive to ensure that all orders are successfully filled and delivered to satisfaction. The customer's order was shipped on 4/25/and 4/28/The merchandise was delivered on 4/26/2016, 4/29/2016, and 5/4/The
customer's packages may be tracked on www.***.com using the following tracking numbers: ***, ***, ***, and ***One package may be tracked on www.***.com using the following tracking number: ***.The customer opened a dispute with their financial institution stating the merchandise was not receivedAs a result, the funds that were used to pay for the order were taken from usAn outstanding balance of $exists on the order, as it was delivered and signed for by the customerAs of 11/21/the customer has not contacted our customer service team to report any issues with the delivery.If the customer has any additional questions or concerns, he may contact *** ***, Revdex.com Liaison at ###-###-####We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I spoke to Mr*** and his response was not satisfactory. He said that it wouldn't be cost effective for Wayfair.com to replace the damaged curio cabinet. That seems rather absurd to me--that a large conglomerate such as Wayfair.com cannot afford to satisfy a customer by exchanging the wrong curio cabinet that was sent to me via *** ** and simultaneously provide me with *** curio cabinet that is in perfect condition. (I did not set out to buy a curio cabinet in less than perfect condition.) I think Wayfair.com could easily afford to make this exchange. Otherwise, this speaks to a very large and concerning financial issue for Wayfair.com and/or indicates that they have had a eat many situations where customers have received damaged merchandise and they have had to spend significant funds to rectify these many situations. Mr*** offered that I could purchase another curio cabinet from Wayfair.com. Why would I want to purchase another curio cabinet at full price when I've only received damaged, defective merchandise? I think a better result would be for Wayfair.com to refund my purchase price of $412.54. Another alternative remedy would be for Wayfair.com to do what I originally requested, which was to send me the top panel replacement part from *** Fine Furniture. In summary, either (1) refund of my original purchase price; (2) exchange of the *** curio cabinet for a new *** curior cabinet, or (3) receipt of a new, perfect condition replacement of the Top Panel part would be acceptable remedies. Regards,
*** ***