Wayfair, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you Revdex.com and to *** at Wayfair for resolving the case. Appreciate the time and assistance
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we ordered a replacement wine cabinet for the customer.We handle standard returns, defects, and damage issues within days of deliveryDuring this
time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn March 21, the customer notified us that the drawer of the wine cabinet was damagedSince this item ships as a whole unit we were unable to just send a replacement drawer, therefore a new unit was sent to the customer and the customer was given instruction to dispose of the damaged one.We reached out to the customer to further apologize for the troubleIf the customer has any additional questions, they may contact *** ***, Revdex.com liaison at ***We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards, *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The original order was placed in July I have now received a shipment BUT the items shipped are not what I ordered or paid for.I've discussed this with a representative (*** ***) of Wayfair and they have said that they will try to remedy this matter.Hopefully this matter will be resolved in an acceptable business like manner
Regards,
*** ***

To Whom It May Concern,We apologize for not previously including further information regarding the cancellationWe are very sorry for any inconvenience this oversight might have caused the customer.The customer requested cancellation on January 14, and was sent an email stating that her cancellation request will be answered in one business dayOur warehouse must first confirm if the item can be prevented from shippingRegrettably, the shipment was too far along in the shipment process to be cancelled and the notification to the customer was not sent until January 19, We strive to confirm whether an item is cancelled or not within one business day and agree that the delay in notification is unacceptableAs a gesture of our sincerest apologies we stepped outside our return policy by waiving the return shipping costs and provided a coupon code towards a future purchase.If the customer has any further questions or concerns, she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern:We sincerely apologize for the inconvenience the customer has experienced with his order The customer placed his order for the *** *** *** *** *** on May 22, on Wayfair at the *** MarketplaceThe customer contacted us through *** on June 2nd
to notify us that the item would not fit his needs and that he would like to return itA member of our service team processed the returnPer our return policy we deducted the return shipping costs from the itemWhile we make every attempt to include as much information on each of our products as possible, we are not able to include all informationCustomers are able to contact us through *** prior to placing orders, should they have any specific requirementsSince our product information was accurate, this return qualifies as a standard returnCustomers are able to use our method of returning items with our carrier, but are responsible for the cost for the returnThis is all outlined in the return e-mail sent to the customer as well as on the *** MarketplaceWe sincerely apologize for the confusion and for the inconvenience the customer has experienced The customer has been refunded the item total less the return shipping cost. If the customer has any additional questions or concerns he may contact *** ***, at ###-###-####We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with placing an order.We do our best to ensure that our products are listed with the correct and most up to date informationHowever, our stock updates every hours so sold items do not reflect in the quantity
immediately.Regrettably, when the customer placed her order for the Inset Queen Panel Beds in Taupe, they were already purchased by another customerSince the item was listed in our clearance department due to being a returned item, it was significantly discountedItems in our clearance department tend to sell quick and have very limited stock availableWe have no desire to mislead our customers and regret when confusion like this occursWe sincerely apologize for any inconvenience.If items in clearance are no longer available, but we still have the item for sale at regular price on the website, when the customer proceeds to check out the system will pull the item from regular stock at full price.We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, he may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Best Regards,***Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with their orderThe customer placed their order for the *** *** - *** High Gloss Sideboard on 1/27/The sideboard was, regrettably, delivered with several incorrect parts on
2/23/We handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsWe ordered the correct parts and they have all been delivered, so the customer has all of the correct parts for the *** High Gloss Sideboard to be assembledWe work hard to create an effortless experience for our customers and we apologize that this wasn't the case with this orderWe work very closely with our warehouses and delivery agents to ensure orders are shipped complete without missing parts and delivered without issuesWe will address the lack of follow up with the customer and will address training opportunities associated with this orderWe reached out to the customer to further apologize for the troubleIf the customer has any questions, they may reach out to *** Aat ***We hope this information is helpful in resolving this complaintKind Regards, ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderWe stepped outside of our return policy and provided the customer with store credit We are proud to offer our customer's a day return policyPer our return policy, if a customer is no longer
interested in the item, they are welcome to return the item and would be responsible for return shipping costsIn the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occurThe customer reached out about a refund for an item she refused delivery back in Unfortunately, we aren't able to provide a refund back to the original payment method because of the order being over months oldShe has purchased Lewis Mirrored Cabinet, with the store credit that was issued, which will be delivered on Friday September 30th. We reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, she may contact ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. Regrettably, the customer's order was lost in transit on May 10th We reached out to the customer and ordered a replacement at no additional cost to themThe replacement is shipping out on May
18th It is estimated to be delivered to the customer on May 22nd 2018. We reached out to the customer to further apologize and to facilitate the delivery of this merchandiseIf the customer has any additional questions they may contact *** Bat ***We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I was told it would arrive this week, now its next week This is ridiculous
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderWe have issued a full refund for the trouble they have had with the *** Furniture - Leather Recliner and Ottoman.Regrettably, we are unable to issue a refund to the original card months after the
order has been placedThis order was placed in We will issue the refund to the customer by check which will take a few weeks.We reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, she may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced when attempting to place an order.We do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the customer attempted to place an order, the item was
listed with the incorrect priceWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct priceWe have offered the customer a discount on an item and are waiting for their reply.We have reached out to the customer to further apologize and offer assistance placing an order at a discountIf the customer has any further questions or concerns, they may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. The fan was shipped (although very late compared to initial shipping date) and it does work fineI think the customer service is fine at Wayfair, and there is an actual people to respond to issues. However, I am not sure if I would ever order from this company again since the products are not necessarily in stock. Perhaps Wayfair can show that the product is out of stock and give the potential buyer to option to buy when it comes available (as other websites do with auto responses). I needed the fan immediately so I would have looked for another fan that was available instead.
Regards,
*** ***

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with their order. The customer placed their order for of the *** *** - Ultra Modern Series 56" Single Bathroom Vanity Set with White Stone Top and Mirror with Base Finish in Gray on
September 10th, We contacted the customer on September 22nd, to notify them that the second vanity was missingWe promptly ordered the customer a replacement to be shippedUnfortunately, the customer needed the replacement sooner than we were able to get it to himWe sincerely apologize for the trouble caused and agree the delay with their order is unacceptable. A customer relations manager will be working with the customer to resolve the complaintWe reached out and applied a discount to the order to compensate the customer for the delayIf the customer has any additional questions, they may contact *** ***, Revdex.com liaison at ###-###-####We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I am requesting that a glass shelf and the associated clips simply be sent for the remaining damage to the china cabinetI do not require a full return...but I also cannot match the custom glass shelf that come with the unitThis is a very simply and cost effective requestI have not already received discounts as to THESE itemsThe table and chairs are damaged and I stated that I would like with this damage but was requesting a slight price adjustment to compensate for the continued damage to the table and chairsYes, a technician did come and try to repair the tableIt is better than it was, but it was still left with some damage and Wayfair would NOT AGREE to an exchange when originally requested and now state that they no longer have in inventory this table and chairsI do not want to go through the continued hassle in sending back, ordering and receiving another large set such as a large dining room table and chairsIn total the table and chairs were close to $10,for that amount you would expect the item to be in impeccable shapeI previously requested 40% back to keep damaged table and chair set but would now agree to simply 25% in the form of a partial refund or Wayfair credit or simply to save the huge hassle of arranging a courier to pick up items and then to order and get a new item as I live in a rural location over hours from any townAs for the coffee table it is very damaged from the shipping and also just from being of poor qualityI requested either an exchange of the coffee table for a new one (same one) or simply to pick another coffee tableSo in essence it would be just fine to get a full return then of the coffee table - but not the other items.I have many pictures of the damage and have sent them to WayfairThe coffee table is very badly damaged and chipping at all the corners due to poor quality.I trust that Wayfair will consider my requests.Sincerely,Requesting again that Wayfair consider my requestsI am a loyal long time customerMy entire family shops hereI would like this resolved as I have requested
Regards,
*** ***

To Whom It May Concern,We apologize again for the trouble the customer has experienced on this.We have verified that the full refund for this product has been posted back to the customer's original payment method. If the customer has any further questions or concerns, she may contact *** *** at (***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. The price fluctuation is diff, than advertising a price for an item out of stock, and then changing it when it comes back in stock is another thingI do not agree to the response, but agree to close this as I have raised my concern and highlighted to the company
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order Regrettably, we had experienced an error with our SKU and incorrectly listed and priced the *** *** *** *** Arm chair as a set of four, when it was only meant to be one
Unfortunately, we were not made aware of the situation until we tried to order replacement units and our supplier informed us we had a mistake in our system.In an effort to rectify our error, we have fulfilled the order for the customerThe remaining chairs are expected to ship out on August 25th and August 27th If the customer has any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

The offer of a 10% discount on another rug is not sufficientI expect a more substantial discount than a few dollars, or I want a similar wool 8xrug for the price I paid of $plus free shippingI also find that my "full refund" taking a MONTH to process, due to YOUR canceling of my order is unacceptableI am not in the least satisfied with your resolution offer
Regards,
*** ***