Wayfair, LLC

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's order was temporarily misplaced at our local delivery
terminalWe initiated a dock search to find the lost merchandise and agree the delay with the customer's order is unacceptableThe customer's *** 90" Down Blend Sofa has been located and we are working to get delivery scheduled as quickly as possible. We reached out to the customer to further apologize and to facilitate the delivery of this merchandiseIf the customer has any additional questions she may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards, *** ***Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for Zelen Drawer Dresser on December 28, We contacted the customer on January 28, to confirm the delivery and the customer informed us
that they had not received the dresserWe initiated a dock search for the dresser and informed the customer that upon the completion of the search, if the dresser was unable to be located, we could order a replacement or provide a full refund. Regrettably, after several miscommunications and failed delivery attempts the dresser was deemed lost in transitWe agree the delay and lack of communication is unacceptable and we are working with all parties involved to ensure similar occurrences do not happen in the future.We reached out to the customer to further apologize and have ordered a replacement dresserIf the customer has any additional questions she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair.com

To Whom It May Concern,We sincerely apologize for any frustration this situation has caused the customer.Regrettably, without the gift giver’s authorization we are unable to re-charge him for the refund that was mistakenly issued to his original payment method in order to provide the gift recipient with store creditWe reached out to the gift giver to obtain authorization and was unable to get in touch with himWe truly regret when these isolated instances occur and are making all efforts to avoid a similar situation from happening in the futureIn an effort to rectify the situation, we have provide the customer with a gift card for a future purchase.If the customer has any additional questions, she may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's order was lost in transitWe ordered a replacement dining
table, which arrived at the local delivery agent on June 19, and the customer will be contacted within business days to schedule delivery.We reached out to the customer to further apologize and to facilitate the delivery of this merchandiseIf the customer has any additional questions he may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards, *** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed their order on March 14, for the *** 88" SofaThe item shipped on March 20, Unfortunately, this item was lost in transitA replacement sofa was then ordered on April 27,
This replacement then shipped May 10, and is currently set to deliver today, May We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service manager has been working with the customer to ensure the delivery of their itemThe delivery is set for Today, May 26, 2017, between 4:and 8:pmAs a gesture of our heartfelt apologizes have provided a discount on the customer's order.If the customer has any additional questions or concerns, they may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the issues the customer experienced on their orders. We strive to provide our customers with the best shopping experience possibleOn rare occasions, we close a business account when the account is not being used as agreed upon by the customer
When customers purchase with their business accounts, they need to purchase solely for business and not personal purchasesThe customer confirmed that he was purchasing for personal use which resulted in the closing of his mother’s business accountTherefore, we will not be reinstating the business account.The customer has also reported receiving a significant amount of damaged and defective itemsDue to these reports, we have assigned a Customer Relations Manager to handle any account needs moving forwardThis went into effect on October 19th, This ensures that the customer is given a satisfactory shopping experience, and allows Wayfair to understand how to better fulfill orders to customer satisfaction. If the customer has any further questions or concerns, they may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern, We sincerely apologize for the issues this customer has experienced with his multiple accounts and orders.We strive to provide our customers with the best shopping experienceHowever, due to the numerous defects and damage issues this customer has reported with his items, we have concluded it is best for the customer to shop at a brick and mortar storeThis customer's feedback indicates that we are not the right company to satisfy his shopping needs and standards despite all our attempts to fulfill his orders to our high expectations.Our decision is final; we will not be reinstating this customer's accountsWe do reserve the right to cancel orders and accounts under our order acceptance policy:https://www.wayfair.com/customerservice/general_info.php#terms."Certain orders constitute improper use of the Sites and the Wayfair Rewards Program described belowWayfair reserves the right, at its sole discretion, to refuse or cancel any order for any reasonYour account may also be restricted or terminated for any reason, at Wayfair's sole discretionItems purchased pursuant to a quantity discount may be re-priced upon cancellation."If the customer has any further questions or concerns, he may contact *** *** at ###-###-####We hope that this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have offered to assist with the returns for the damaged items receivedWe have provided discounts on the order for the qtycurtain panels on the order. Regrettably, the customer received two items in the order that were damagedWe reached out to further apologize and have offered to assist with the return of the damaged bird cage set and the *** Piece Poppies Wall Decal Set the customer has reported damagedWe are waiting for the response from the customer regarding the return and further information we requestedIf the customer has any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards, *** ***Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced on his orderThis order was cancelled on May 12, and all pending charges have been fully reversed.Our customer’s security is very important to us and we are continuously increasing our security measuresOn May
12, 2017, the customer inquired as to why the order was cancelledRegrettably, the customer’s order was caught in our security system and promptly cancelledThe gift cards used for this this order have been refunded in full We reached out to the customer to further apologize for the trouble and to confirm that the pending charges were reversedIf the customer has any additional questions or concerns he may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
Being that my order status changed several times on the delivery dateWhich also state's that the delivery company was to call and schedule the delivery or send a email which I received nothing and I have been without a bed for a weekI think I should get some sort of discountBecause you are not working with me on the delivery

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we are working with the customer to reimburse them for the damage caused to their property during delivery. We strive to provide excellent delivery service
for large parcel orders and are working with our freight managers and the delivery agent to ensure this kind of experience does not occur in the future. We reached out to the customer to further apologize for the troubleIf the customer has any additional questions, he may contact *** ***, Revdex.com liaison at ***We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

I have not received the replacement parts which were promised to be overnighted to me on TuesdayThis sectional is upside down in the middle of my living room and it is a holidayI'm serving dinner tonight and my guests have nowhere to sit! Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

To Whom It May Concern,We apologize for any continued inconvenience with this order.Regrettably, we did not receive any reports of any issues with order #*** until December of Since the customer was outside our day window to report such incidents and past the day manufactures warranty, the defect issue was not properly addressedWe understand the customer's situation and agree we should have certainly stepped outside of our day policy in this instance and we sincerely apologize.We have reached out to the customer to further apologize and requested to receive further information to resolve the issueAt this time, we have not obtained further information from the customer. If the customer has any additional questions or concerns, they may contact *** *** at ***We hope this information was helpful in resolving the complaint. Kind regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I have provided proof of payment in the form of a credit card statement showing that the charge was posted in March of *** has indicated that the business must complete the appropriate paperwork to retrieve their moneyInstead of completing the necessary paperwork, they are insisting on a conference call. When this matter is elevated to a finance supervisor who can understand that a charge is not a credit, as this customer advocate expressed to me, and can show that they have taken steps to retrieve their money, then I will schedule a conference call. Furthermore, the debt collection agency has continued to harass me
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify our error, we offered to provide the customer the *** 6" x 24" Ceramic Tile in Acre at a discount from the listing price on site. We unfortunately encountered a pricing and listing error with the ceramic tile and as a result the customer received tiles instead of the cartons of tile originally expectedWe have fully refunded the customer and sincerely apologize that we are unable to fulfill the customer’s orderWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. Additionally, per our order acceptance policy, "Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)" (http://www.wayfair.com/customerservice/general_info.php-privacy).We reached out to the customer to apologize and offered a discount off a future purchase as well as a store creditIf the customers have any additional questions or concerns she may contact *** ***, (*** ***We hope this information is helpful in resolving this complaint.Kind Regards, Wayfair.com

To whom it may concern,We apologize for the inconvenience the customer experienced with this orderWe have no desire to mislead our customers and truly regret when these types of issues occur. The price of $for the Sinan Armchair is located on our Wayfair.com site (USA)The Sinan chair is also listed on Wayfair.ca listed price of $(CAD) (This price includes the US dollars to Canadian dollars exchange rate and the Canadian International shipping fees.)Unfortunately, we would not be able to offer the USA price because it does not include the exchange rate and required Canadian International shipping fees which are required the ship to our customer in Canada. We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, he may contact *** * , at ###-###-####We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer has experienced on his order. We work hard to provide accurate shipping and delivery estimates and we sincerely apologize when an item is discontinued without prior noticeAs requested by the customer, we have stepped
outside of our policies and offered to replace the original item with the newer model offered by the manufacturer as a gesture of our deepest apologies.We have reached out to the customer to further apologize and offered to assist the customer in placing the new orderIf the customer has any additional questions or concerns he may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced
with her order. We stepped outside of our return policy and refund the
customer in full for the *** Studio Platform Bed.We have no desire
to mislead our customers in any way and sincerely apologize for
any
confusion regarding the shipping and delivery estimatesThe customer placed
her order for the *** Studio Platform Bed on November 12, and in the
order confirmation we provided an estimated shipping date of November 23, 2015,
an estimated arrival to the local delivery terminal on December 2, 2015, and
that once the item shipped we would send an email with an exact delivery
appointment along with a link to reschedule if neededRegrettably, the bed was
no longer needed after December 2, and the customer wished to returnWe are proud to offer our customer’s a
day return policyPer our return policy, roundtrip shipping costs are
deducted from the customer’s total refund. In the rare event there is a discrepancy with the information the customer
is provided or with the item the customer receives, we will make an exception
to our return policyWe reached out to
the customer to further apologize and stepped outside our return policy by
waiving the cost of return shippingIf the customer has any additional
questions, she may contact *** *** at ***We hope this
information is helpful in resolving this complaintKind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I was told in an email that I would receive a full refund for the replacement sectional sent because when they sent the replacement it was not what I ordered The manager I have been dealing has repeatedly lied to me and I still have not received a refund She then sent me a bill of lading to return the furniture and when I tried to do that, it was cancelledI want the refund I'm entitled to and to get this company and customer relations manager out of my life!
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have fully refunded the customer $as of August 11, 2017. We handle standard returns, defects, and damage issues within days of deliveryDuring
this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn July 27, 2017, the customer notified us that the *** *** - Bluestone 54" TV Stand she ordered and received was damagedRegrettably, the damage issue was not addressed in a timely manner and on August 4, we requested additional information regarding the damaged productWe then received a return request on August 6, and our automated system provided a return label that deducted the return shipping chargesThis is because it was set up as a standard return, and not a return for a damaged itemWe understand the customer's situation and have since adjusted this return to provide a full refund. We reached out to the customer to further apologize for the trouble and confirm the full refund providedIf the customer has any additional questions, she may contact *** ***, Revdex.com liaison at ***We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com