Wayfair, LLC

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed their order on 06/03/for the *** Furniture - *** Display Stand, the packaged shipped on 6/8/Unfortunately, we experienced an unexpected delay while in transit to the
local delivery companyWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service manager has been working with the customer to ensure the delivery of their item, which has been scheduled for Monday, July 17, To show appreciation for the customer's time and patience, we have issued a partial refund as a gesture of our apologies.If the customer has any additional questions or concerns, they may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderThe customer's order has been cancelled and her pending charge of $has been voided.We do our best to ensure that our products are delivered on time with the correct and most up to date
tracking informationRegrettably, when the customer placed her order for the Queen Canopy Bed, the item was shipped and deemed lost in transitWe offered to send the customer a replacement but the time frame of delivery did not work for herWe then issued the customer a refund and set up a no cost returnWe sincerely apologize for any inconvenience our error caused to the customer.We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, she may contact ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom it May Concern, We sincerely apologize for the inconvenience the customer experienced and are truly sorry for the troubleIn an effort to rectify the situation we have already issued a full refund for all three bar stoolsWe also went beyond our policy and offered to apply a significant discount towards the purchase of three new bar stoolsThe customer declined the offer stating that she wanted them for freeWe are unable to accommodate the customer's request for three free bar stoolsWe reached out to the customer again to inform them of the full refund issued and offered a significant discount towards the purchase of three new bar stools, which the customer has declinedIf the customer has any additional questions or concerns, they may contact *** *** at (*** ***Kind Regards, Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed his order on 9/7/for the *** *** Left Facing Reclining SectionalUnfortunately, we experienced an unexpected delivery delay on the item and pushed the delivery date from
8/to 8/We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable.On 8/the customer contacted Wayfair to inform us that he received left facing recliners rather than right and left facing and requested that the correct piece be shipped outDue to the error the customer was fully refunded and a new order was placed to ensure the order will be shipped out properly. A customer service manager has been working with the customer to ensure the delivery of the new item The customer’s new order is expected to ship on 9/18/and is estimate to be delivered on or before 9/30/2015. If the customer has any additional questions or concerns, he may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his orderThe customer placed his order for *** *** Lookout and Climber Swing Set on April 1, The customer contacted us on May 13th to notify us that his delivery arrived and was
missing parts of the swing setWe promptly ordered the customer the replacement parts to be shipped to himUnfortunately, there was a delay with the shipping of the missing partsWe sincerely apologize for the trouble this has caused and agree the delay with the replacement parts order is unacceptableIn effort to resolve the situation we have provided the customer with a significant discount and assisted with the assembly of the swing setThe customer’s replacement parts (glider ropes and steering wheel) are shipping today under tracking number ***We’ve reached out to further apologize for the delay and will be monitoring the replacement parts to ensure the delivery. If the customer has any additional questions he may contact *** ***, at (*** ***We hope this information is helpful in resolving the complaintKind Regards, *** *** Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I know the gentleman is out of the office, I believe it said, until Decor so, but if they need my address to send them to, it's *** ** *** *** *** ***, WI 53548-8718. I also left a message on his voicemail to let him know. I look forward to being able to finally finish our bathroom with the remaining tiles. Thank you so much, I am very sorry this happened, but each time I called, including then we received only with the first order, I repeatedly asked if it was 10/case and not a piece, and was told yes. I thank you so much and appreciate you're understanding the problem. Thank you, also, for correcting your site, it will keep from having further problems with others in the future
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order.I received a voicemail from the customer the afternoon of 5/22/once I had left the office, after we responded to the dispute I then received another voicemail on 5/23/I contacted him back that same day 5/23/The customer was able to provide information that I needed in order to investigate further into the claimI was able to confirm who was contacting the customer was in fact a gentlemen from the collection agency and was not a Wayfair employee or associated with Wayfair in anywayIn an effort to resolve the situation I reached back out to our finance department after the customer provided the requested documentation /receipt of payment for the order he placed last year April 2017.Our finance department was able to confirm the issue had been resolved and immediately notified the collection agency to stop contacting the customerI then emailed the customer with an update on 5/24/to confirm the issue had been resolvedIf the customer has any additional questions or concerns they may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customerIn an effort to rectify the situation we have fully refunded the customer $to her original payment method.The customer placed her order on Sunday July 19th for the *** - Ergo Vari Kids Novelty
Chair and we processed a return for the Novelty Chair on September 08, We pride ourselves on our Return Policy and strive to ensure that refunds are issued within 3-business day from the date we receive the return merchandise at our warehouseRegrettably, there was a delay in processing the refund as our warehouse has not received the returned merchandiseWe have deemed the returned merchandise lost in transit and we agree that the customer shouldn’t have to pay return shipping on this order.We reached out to the customer to apologize and have fully refunded the customer for the return of the kids novelty chair If the customer has any additional questions or concerns, he may contact ***, at ***We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #
I was never told that the item was out of stockI was only told by several representatives from wayfair that there was a listing mistake and the only course of action was a refundI feel that the original listing should be honored, mistake or notIn any situation, advertising one item and then, after the customer has placed an order and paid for said advertised item, not fulfilling the order and writing it off as a mistake is simply bad businessI paid for what was advertised and did not receive what was advertisedThe listing mistake is at no fault of mine and shouldn't be treated at suchThis makes me extremely cautious of ordering from wayfair ever again because who knows how many "mistakes" are lurking on their website that I won't know about until after I order
Regards,
*** ***

To Whom It May Concern,We apologize for the trouble this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, this customer's order was incorrectly shipped to their previous address in
ColoradoAs a result of this error, the order was not able to be delivered within the original estimated time frameOn 11/17/2017, we initiated a reroute on the merchandise to ship the order to her correct address in PennsylvaniaAlthough this resolved their concern, we do agree with the customer that the delay with their order is unacceptable. On 11/06/and 11/07/the customer was charged the amounts of $and $Unfortunately, we experienced a system error that prevented those charges from being refunded at the appropriate timeOn 11/17/our Finance Department was able to aid us in successfully refunding the amounts of $and $back to the customers original method of payment.We reached out to the customer to further apologize for and correct these issuesIf the customer has any additional questions she may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowwayfair is misrepresenting the facts What they provided is estimated arrival date for weeks Not two weeks as noted in addition, they refused to cancel the day after the order Nothing was done the day after yet lastly, contrary to their claims, no where on the site do they communicate their "no cancel policy " After over an hour on the phone with their representative they couldn't point to anywhere where that policy shows publicly its a deceptive company that is deliberately baiting customers the complaint should stand
Regards,
*** ***

To Whom It May Concern, We sincerely apologize for the trouble the customer experienced with their orderThe customer's order has been cancelled and their pending charge of $has been voidedWe do our best to ensure that our products are listed with the correct and most up to date
informationRegrettably, when the customer placed their order for the flooring, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct priceWe have reached out to the customer to further apologizeIf the customer has any further questions or concerns, they may contact *** *** at ***We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom It May Concern,We are very sorry for the inconvenience our customer has experienced with her Wayfair orderIn an effort to rectify the situation, we have provided a discount and have shipped the replacement part.We strive for excellence on every order and work to ensure that we provide the
highest quality customer service with efficient and easy resolutionsOn May 9th, our customer notified us that her dresser arrived with damage to the topRegrettably, we experienced a processing error and the replacement top order was not processed in a timely mannerWe sincerely apologize any inconvenienced caused to our customer and agree the delay and lack of follis unacceptable. We have reached out to the customer to further apologize for the experience and have confirmed with our warehouse that the replacement part shipped on July 5, via *** Tracking ***. If the customer has any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience this customer has experiencedIn an effort to rectify the situation we have requested that she send us the quotes she has received to repair the damage to her home.The customer placed her order on 6/1/for the
Homelegance-Marceline Drawer ChestThe order was shipped out of our warehouse on 6/2/16, and unfortunately the wrong chest was delivered on 6/15/While we have refunded the customer in full for the chest, the customer reported that the delivery team had damaged her apartmentWe truly cannot apologize enough for any inconvenience this has caused.We have reached out to the customer to further apologizeWe requested that the customer send us the quotes she has received to repair the damage to her apartmentOnce we have the received the quotes we will address this with our shipping department to have the damage repaired quicklyIf the customer has any additional questions or concerns, she may contact *** *** at *** ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the customer experienced with her orderThe customer's order has been cancelled and her pending charge of $has been voidedWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, "Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)" (http://www.wayfair.com/customerservice/general_info.php)We have reached out to the customer to further apologize for the errorWe have offered the customer a discount on the correct price of this item, or offered to assist finding another product at a discounted price that would work well for herIf the customer has any further questions, she may contact *** at ***We hope that this information is helpful in resolving the complaintKind Regards, Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I am asking to have the prices shown online be honoured in the currency that was indicated at the time of my purchase as per the screenshots providedA $discount doesn't compensate for nearly $differenceI am not asking for shipping charges to be refund but rather asking that the currency indicated be honouredIt is misleading to have CAD pricing shown online but then to charge a credit card in USDThat is my complaint.
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we fully refunded the customer $on November 16th 2015.On November 7, the customer notified us she was concerned about the odor from the table and
chairsIn an attempt to resolve the odor we provided the customer with suggested solutionsRegrettably, even after the customer exhausting these solutions the odor remainedQuality control is important to us and we understand the customer concerns. We reached out to the customer to further apologize for the trouble and provided a full refund of $If the customer has any additional questions, she may contact *** ***, Revdex.com liaison at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to rectify our error, we have processed a refund to the customer for the price difference and we are currently waiting for additional information from the customer to further
assist with setting up a return. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's order was reported to have arrived damagedWe have reached out to the customer regarding their request to return items on her orderWe sincerely apologize for the trouble caused on this order.We reached out to further apologize for the troubleIf the customer has any additional questions or concerns she may contact Revdex.com Liaison *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com