Wayfair, LLC

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we have coordinated a deliver after 5:00pm with our delivery agent.The customer placed his order for the Ocean Club Lagoon Console Table on 3/31/On
4/18/the customer notified us of delivery time conflictsWe promptly reached out to our delivery agent to coordinate a delivery that would work for our customerWe sincerely apologize for any inconvenience and agree that more of an effort to accommodate should have been made originally.We have reached out to the customer to further apologize for the frustration caused and accommodated a delivery for 4/26/after 5:00pmIf the customer has any further questions or concerns, he may contact *** ***, at ***We hope this information is helpful in resolving the complaintKind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that their response is going to remain the same regardlessThey emailed me a quote guaranteeing a price in the event the online price went up and did not honor it. It is now a moot point concerning the issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response, in protest, that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern,We apologize again for the inconvenience caused to this customer.We have requested further documentation or identifying information on the transaction, as well as requested a conference call with the customer's bank on multiple occasionsAt this time we still have not received the information needed to clear the balance. We reached out to the customer to further apologize and will continue to provide assistance with her orderTo date, we have not received sufficient documentation that the credit card dispute was closed and payment is still outstanding for this orderIf the customer has any additional questions she may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customerIn an effort to rectify the situation we have removed the address provided by the customer from our Catalog Mailer system.While we proudly offer a printed seasonal catalog that features select products, we do
provide our customers the option to opt out through their My AccountIn the past we have also offered a free magazine subscription for one year for select purchases, where our customers have the option to opt out during the check-out processWe truly cannot apologize enough for any inconvenience this may have caused.We have reached out to further apologize and have the customer from our Catalog Mailer systemIf the customer has any additional questions or concerns, they may contact *** *** at *** We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with their orderThe customer's order has been cancelled and their pending charge of $has been voided.We do our best to ensure that our products are listed with the correct and most up to date information
Regrettably, when the customer placed their order for the Piece Deep Seating Group, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price. We have reached out to the customer to further apologize and offer a discount on another itemIf the customer has any further questions or concerns, they may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I still need to be refunded the remaining financecharges(see attached), if *** Bank is not willing to correct the error, than I ask Wayfair to provide an additional refund of the financecharges posted from 9/10, as well the issue was not resolved by 10/when my bill as DUE despite me contacting these companies for a month straightI had advised this in my last correspondenceI do not understand why this is not being read.
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for the *** Drawer Nighstand on April 4th, The customer contacted us on April 10th, to notify us that one nightstand arrived damagedWe
promptly ordered the customer a replacement to be shippedUnfortunately, there was a mwith the building's Super and the item was signed for and stored for the customer We sincerely apologize for the trouble caused and agree the mwith the order is unacceptable. A customer service specialist has been working with the customer to resolve the complaintWe have confirmed with the customer she received the nightstand today, April 21,2017. We have reached out to the customer to further apologize for the troubleIf she should have any additional questions, she may contact *** ***, Revdex.com liaison at ***We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their order We partner with several other large online retailers, including ***.com They list our items on their website, and we provide any follow up customer serviceUnfortunately,
we incorrectly listed the *** *** *** *** in Cappuccino as a connectable L-shaped desk, when it is only one portion of the desk setWe have no desire to mislead our customers and regret when these rare errors occur. In an effort to rectify our error, we have provided a full refund to the customerIf the customer has any additional questions or concerns he may contact *** *** at ***We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced
with her orderIn an effort to rectify the situation, we stepped outside of
our return policy and have fully refunded the customer for the return of the *** Upholstery - *** Upholstered Sofa,
loveseat,
and chaise loungeThe customer placed her order for *** Upholstered Sofa, Loveseat,
and Chaise Lounge on 11/13/and at the time of purchase the customer’s card was marked
with a pending charge of $1,and provided her with an estimated
ship date of 12/4/The customer contacted us on 11/20/to request that
her order be cancelledRegrettably, we were unable to cancel the order as it
was in the shipping processWe are
proud to offer our customer’s a day return policyPer our return
policy, roundtrip shipping costs are deducted from the customer’s total
refund. We voided the $1,pending charge and attempted to settle the
balance of $for the return shipping charges, which was settled on
12/04/We have reached out to the customer to further apologize for
the frustration caused, and have stepped outside of our return policy by
refunding the return shipping costsIf the customer has any further questions
or concerns, she may contact *** at ***We hope this information
is helpful in resolving the complaint.Kind Regards, Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.We are currently working
with our freight team to get this delivered to the customer as quickly as possibleIn the mean-time, we have shipped a temporary sofa to the customer to be used over the holiday weekendAs soon as we resolve the freight delay issues, we will have the original sofa delivered and the temporary sofa picked up. If the customer has any additional questions or concerns, she may contact *** ***, Revdex.com Liaison at ***We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

Dear Revdex.com,I do not accept Wayfairs response,they have been running me around for months & waisting my time & money.There managerial staff is certainly the worst I have ever encountered & I have grown tired of there excuses.the latest emails I recieved from there managerial staff (*** ?)told me know that the item is lost,their way of saying they are tired of dealing with my case.Like ive been saying,their CEO *** *** needs to know the severity of how his management staff treats his customers & I dont plan on using there $certificate ever.Please leave my complaint up so others can read about my case ,so they dont make the mistake of ordering through Wayfair.Thanks *** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order.The customer received their item on May 30th, We handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements parts or
units, or offer a full refund for damaged or defective itemsOn June 5th, 2017, the customer reported that there was an issue with the loveseat he receivedWe have reached out to the customer for more information on the issue, so we know better how to assist him. We reached out to the customer to further apologize for the trouble and will continue to work with him to resolve any issues If the customer has any additional questions, he may contact *** *** at (*** ***We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

Revdex.com:
I did receive a response from the company via email apologizing for the fraudulent activity that occurredThe incident is currently still under investigation with sheriff deptand credit card coThank you for following up
Regards,
*** ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderThe customer’s order has been cancelled and his pending charge of $has been voided.We unfortunately encountered a pricing error with Charlton Home - Pierce White Shag Area Rug, and as a
result the customer's order was cancelled and all pending charges reversedWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. We reached out to the customer to apologize and offered a discount off a future purchaseIf the customers have any additional questions or concerns she may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for *** *** Bedroom Collection on July 10, The customer contacted us on August 1st to notify us that her delivery arrived and was
missing the nightstandWe promptly contacted the carrier and requested they search their facility for the nightstandDue to the size of their warehouse, locating the nightstand took longer than anticipatedThe nightstand was located on 8/and was delivered to the customer on 8/12. We reached out to the customer to further apologize for the trouble and provided her with a 15% discount off of her order. If the customer has any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Best Regards, *** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have provided a full refund to the customer.We handle standard returns, defects, and damage issues within days of deliveryDuring this time, we
are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsThe customer contacted us on February 6th to notify us that the Door Credenza in Antique Green arrived damagedRegrettably, the damage issue was not properly addressed and we sincerely apologize for the trouble caused We reached out to further apologize and have provided a full refund to the customerIf the customer has any additional questions or concerns he may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderThe customer’s order has been cancelled and his pending charge of $has been voided.We do our best to ensure that our products are listed with the correct and most up to date information
Regrettably, when the customer placed his order for the Trellis Light Gray Area Rug Size: 9' x 12', the item was listed with the incorrect priceWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price We have reached out to the customer to further apologize for the error, and have offered a discount on a future purchaseIf the customer has any further questions, she may contact *** at ***We hope that this information is helpful in resolving the complaint.Kind Regards,Wayfair.com