Wayfair, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Because of past experiences with Wayfair and all their ads on *** I began to think of Wayfair as this amazing business with so much to offer at discount prices and I am extremely disappointed with this transaction and the company Wayfair did not reach out to apologize to me. They did not ship or deliver at the speed they promised. They did not mention on their website that I would have to assemble this console. They did not mention at the time of purchase that they use a local delivery company that only delivers M-F AM - PM. The console they sent me was scratched on the top shelf and I am stuck with a damaged purchased. The scratch on the top of the console is a constant reminder of how horrible doing business with Wayfair was. Most of all I am disappointed that Wayfair was not the company that I thought that they were
Regards,
*** ***

Revdex.com: I have to correct Wayfair, I spoke to someone named *** on 01/11/about the damaged furniture and after that it was nothing but a nightmareThey finally came last night and picked up their damaged items, I am sorry it had to come to this but when the company just plays with you and is all talk it is bad for business
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his order. The customer placed his order for the *** Accent Chair on March 4, The customer contacted us on March 11th to inquire about the status of the orderWe promptly informed the
customer the order had been determined to be lost in transit, and offered to either send a replacement chair or issue a refundWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptable. On March 15th the customer notified our customer service team that they would prefer to receive a full refund for this orderA refund was processed back to the customer's original payment method on this date, and should have been reflected in his account within 3-business days.If the customer has any additional questions he may contact *** ***, Revdex.com liaison at ***We hope this information is helpful in resolving the complaint.Best Regards, *** ***Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his order. The customer placed his order for the Panama Jack Outdoor - Island Breeze Piece Dining Set on September 12, The customer contacted us on September to notify us that his
delivery arrived and was missing the table from the dining setWe promptly ordered an investigation to locate the missing boxUnfortunately, there was a delay with locating and scheduling the missing part for deliveryWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptable. A customer service specialist has been working with the customer to resolve the complaintWe confirmed the missing part was delivered on October 6, 2016. If the customer has any additional questions he may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair

Revdex.com:
I have reviewed the response submitted by the business and that the response my issues and/or concerns in reference to complaint #*** are in terms of Wayfair I wish that they would correct the e-commerce system better so more people do not have to go through thisI understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern:We sincerely apologize for the inconvenience the customer has been experiencing with her orderIn an effort to rectify the situation, we have ordered the remaining three chairs for the customer as a courtesy.The customer placed an order for the Liam Side Chairs on April 2,
On April 5, the customer notify us that she was missing three chairsWe unfortunately experienced a listing error on site that indicated that the chairs would come in sets of twoIt is certainly never our intention to mislead our customers and we sincerely apologize for our errorWe have updated our listing to show the correct quantity and we appreciate the customer bringing this to our intention. We have reached out to further apologize for the troublesome experience and have made a one-time exception by ordering three additional chairsIf the customer has any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom it May Concern,We sincerely apologize for the issues this customer has had with her orderWe do have a 7-day price match policy, that should have been honored.The customer placed her order for the *** *** * *** End Table on November 28, The customer contacted us on
November 29th asking us to price match the end tables as the price had droppedThe customer had been misinformed to place a new order for the discounted price and we attempted to cancel the original order but regrettably the order had already been packed for shipment and we were unable to cancel that order and both orders shipped. We reached out to the customer to further apologize for the troubleWe have waived the return shipping for the duplicate order as well as provided a courtesy discount on the order she is keeping. If the customer has any additional questions, she may contact *** *., Revdex.com liaison at *** We hope this information is helpful in resolving this complaint. Kind Regards,*** *.Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern,We would like to apologize that the experience this customer had shopping on our website was not as expectedThis is never the experience we want our clients to have when shopping with us. We have agreed to send a refund back to this customer's Wayfair credit card,
effective 11/21/2017. Please note that we have identified a technical error that has caused minor processing delays on some Wayfair card accounts. We apologize in advance if the refund is delayed because of this error. We have reached out to this client to work with them directly through this process and to offer our apologiesIf the customer has any additional questions or concerns, they may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards, *** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderThe customer's order has been cancelled and her PayPal charge of $for each of her orders has been refunded. We do our best to ensure that our products are listed with the correct and
most up to date informationRegrettably, when the customer placed his order for the Lungo Sectional Sofa, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct price. We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, she may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with our *** advertisement.We do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the customer viewed the advertisement for the *** ***
Beige/Blue Floral Indoor Outdoor Area Rug 5'3" x 7'6", the item was listed with the incorrect priceWe sincerely apologize for any inconvenience caused to the customer and have updated our listing to accurately show the correct price We have reached out to the customer to further apologize and have offered to honor the priceIf the customer has any further questions or concerns, she may contact *** ***, at ***-***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify our error, we offered to provide the customer with an alternative seating group at a discounted price. We do our best to ensure that our products are listed with the
correct and most up to date informationRegrettably, when the customer placed his order for the H Hampton Piece Deep Seating Group with Beige Cushions, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price We reached out to the customer to apologize and offered a discount off a future purchaseIf the customers have any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We are very sorry for the inconvenience our customer has experienced with her Wayfair orderIn an effort to rectify the situation we have confirmed that the refund for the incorrect doormat has been processed.On April 13, we received notification from the customer that
the incorrect doormat was sent instead of the *** *** *** Doormat to her and preferred a refund over a replacementRegrettably, we experienced a processing error and the refund was not processed in a timely mannerWe sincerely apologize for any inconvenience and agree the refund delay is unacceptable.We have confirmed that the full refund for the *** *** *** Doormat has been processed and contacted our customer to further apologize for the troublesomeness experienceIf the customer has any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved It FINALLY did arrive I won't be doing any more ordering online again Too much of a risk - between sellers who don't ship, or the shippers who are incompetent shippers and can't process orders correctly The system is broken and it's only going to get worse America is dying EVERYTHING is going to crumble
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience caused our customerIn an effort to rectify the situation, we are working to ensure the customer’s order is delivered as soon as possible.The customer placed his order on June 2, for the *** *** - Person Jets
*** Spa with LED Waterfall and received an order confirmation with an estimated ship date of June, 28, Regrettably, the spa was listed with the incorrect lead-time of 2-weeks, instead of 3-weeks. In addition, we experienced an unexpected backorder on the item, which pushed the shipping date from June 28, to June 30, We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and sincerely apologize for any inconvenience caused to our customer.We reached out to the customer to further apologize for the trouble and will be working to ensure delivery as soon as possible and will continue to monitor until deliveryIf the customer has any additional questions he may contact *** *** at *** We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we have requested that *** make the exception and change this purchase to have the months 0% financing added to the customer's account as it does
qualify.The customer placed their order on 05/07/and it appears the customer's selection for months 0% financing option was not chosen causing interest to accumulate for the past two billing cyclesWe have stepped outside our policy and asked for any finance charges accumulated to be removed from their account, this change should be noted on the next billing cycleWe reached out to the customer to further apologize and to make them aware of the changes to their account.If the customer has any additional questions or concerns, they may contact *** *., at (***We hope this information is helpful in resolving the complaint.Best Regards,*** *.Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed her order on 2/22/for the *** Leather Loveseat and SofaUnfortunately, we experienced a shipping issue and the customer's order was lost in transitWe strive to ensure that all
orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.We have reached out to the customer to further apologize for the issues, and a customer service manager has been working with the customer to ensure the delivery of replacement items that have been ordered. If the customer has any additional questions or concerns, she may contact *** ***, Revdex.com Liaison at ***We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[Business response is very "general" and does not address my complaint. Wayfair's responsiveness to my concern while working on the order was very poor and the response to Revdex.com is no different. As a good business practice, it is expected that a merchant would honor the advertised price, but in this case, it is not happening. I got excited when I found this deal and told my son this item is coming, only to find out that I need to be additional $to get it. I will never buy anything from this merchant and recommend others do the same.]
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we are sending additional bar stools to the customer.We strive to ensure our product listings are correct with the most up to date information and
have no desire to mislead our customersRegrettably, at the time the customer placed her order for the Gathering 24" Bar Stools on May 30, the listing was set up as (set of 2), which is only a set of bar stoolsWe sincerely apologize for any confusion and have updated the listing to further clarify the number of stools. We reached out to further apologize and have ordered more bar stools at no additional costIf the customer has any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair.com