Wayfair, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I will not have a way talk and yes I was told that wayfair and *** are the same, I am not saying it is true but it is what one of the collections jerks told methey can continue to charge me $a month late fee til doomsday for all I care, I am not paying another cent on something I honestly believe I do not owe
Regards,
*** ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify our error, we offered to provide the customer with alternative options we could significantly discountIn addition we have supplied the customer with a 15% coupon code for any future purchase.We unfortunately encountered a pricing error with the *** Piece Seating Group, and as a result the customer's order was cancelled and all pending charges reversedWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, "Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)" (http://www.wayfair.com/customerservice/general_info.php-privacy).We reached out to the customer to apologize and offered a discount off a future purchaseIf the customers have any additional questions or concerns he may contact *** ***, at ###-###-####We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their purchaseWe have stepped outside of our standard return policy and will be issuing a refund in full for the Canora Grey - *** Leather Sofa.We are proud to offer our customers a Day
Return PolicyPer our Return Policy, shipping costs are deducted from the customer's total refundIn the rare event that there may be a listing error or the customer was provided the wrong information, we make an exception to our policy and issue a full refund for the returned item.We work with a large number of high quality manufacturers to source products for our brandsOur manufacturing partner created this product for our exclusive brand, which is why the names are differentThough the item arrived in the manufacturer packaging, it's the same great product that was displayed on our websiteWe have no desire to mislead our customers in any way and regret when these isolated incidents occur.We reached out to the customer to further apologize and offer assistance with their returnIf the customer has any additional questions, they may contact *** ***, Revdex.com Liaison at ***.We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order Due to the situation we stepped outside of our return policy and refunded the customer in full for the Progressive Furniture- Server and the Three Posts - Bauman Bookcases. We are proud to
offer our customer’s a day return policyPer our return policy, if a customer is no longer interested in the item(s), they are welcome to return the item(s) and would be responsible for return shipping costsIn the rare event there is a discrepancy with the information the customer is provided or with the item(s) the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return for a full refundIf the customer has any additional questions or concerns, she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the order issues the customer experienced on his multiple accounts and orders. We strive to provide our customers with the best shopping experienceRegrettably, due to the significant number of reported defects and damage issues we have come to
the conclusion that it would be best for the customer to shop at a brick and mortar store as their experience and feedback indicates that we are not the right company to satisfy their shopping needs and standards despite our attempts to fulfill their orders to our high expectations. We will not be reinstating the customers’ accounts as we do reserve the right to cancel under our order acceptance policyhttps://www.wayfair.com/customerservice/general_info.php#terms Certain orders constitute improper use of the Sites and the Wayfair Rewards Program described belowWayfair reserves the right, at its sole discretion, to refuse or cancel any order for any reasonYour account may also be restricted or terminated for any reason, at Wayfair's sole discretionItems purchased pursuant to a quantity discount may be re-priced upon cancellation.If the customer has any further questions or concerns, he may contact *** ***, at ###-###-####We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
]I talked to *** Bank several times and most of them were extremely rude unusually bullying demeanorand yes one of them did indeed tell me that they and Wayfair were the same I am not saying it is true just what I was toldyes this person has called or emailed on or occasions but until I heard from the Revdex.com I would not talk to himI do not want a way call and I do not need the nastiness of the Bank collections people anymoreso what is the next step? *** ***
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we fully refunded the customer for the Germain Piece Reversible Comforter Set, and have sent her a new comforter set at our cost. We handle standard
returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements, parts or units, or offer a full refund for damaged or defective itemsOn June 24, the customer notified us that she washed and dried the Germain Piece Reversible Comforter they ordered and a fire had started in the dryer and the quilt meltedWe contacted the manufacturer of this item, who stated that they have not had any reports of this occurring.In an effort to help the customer and determine how this occurred, we have requested several pieces of information from the customerOnce we receive that information we will know better how to proceedWe have also offered to contact the manufacturer of the dryer once we have this information due to the time constrains in the customer's schedule.We reached out to the customer to further apologize for the troubleIf the customer has any additional questions, they may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the Aisling Panel BedThe customer placed her order for
Aisling Panel Bed on 6/29/At the time of purchase, we provided her with an estimated ship date of 7/8/The customer contacted us on 7/1/to request that her order be cancelledUnfortunately, at that the time, the customer's order has already shipped and once an order is shipped, we are unable to cancel itIf a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costsWe have reached out to the customer to further apologize for the frustration caused, and informed her we issued a full refundIf the customer has any further questions or concerns, she may contact *** *** at *** We hope this information is helpful in resolving the complaintKind Regards, Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed her order on 04/03/for the *** Dining TableThe table shipped out on 4/4/Unfortunately, we experienced an unexpected delivery delay and pushed the delivery date to the local
carrier from 04/to 05/We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service manager has been working with the customer to ensure the delivery of her item and upgraded her delivery serviceThe delivery is currently pending appointment and we have asked our delivery agent to reach out to the customer to schedule her delivery as soon as possible. If the customer has any additional questions or concerns, she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

To Whom It May Concern, We apologize for the inconvenience this order has caused our customerWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, we experienced a transit delay on the customer's Platform BedThe shipment
is scheduled to arrive at the local delivery agent on or before April 19thWe reached out to the customer to further apologize and to facilitate the delivery of the merchandiseIf the customer has any additional questions they may contact *** *** at ***We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we fully refunded the customer $for the Wayfair Basics Standard 9" Box Spring. We handle standard returns, defects, and damage issues within days
of deliveryDuring this time, we are happy to order replacements, parts or units, or offer a full refund for damaged or defective itemsOn October 12, the customer notified us that the *** *** 12" Mattress they ordered and received was defectiveA return was set up for the Wayfair Basics Standard 9" Box Spring but, the customer was not notified that she must have the original packaging in order to return one of our products. We reached out to the customer to further apologize for the frustration caused and inform her we have issued a full refundIf the customer has any additional questions, she may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's original order arrived damaged on May 17, and as a
result we initiated a replacement orderWe experienced a backlog in our freight network along the route, and agree the delay with the customer's order is unacceptableThe customer's *** Platform Bed has been located and was delivered on June 21, with a defective part. We reached out to the customer to further apologize and to offer a replacement for the defective part, as well as additional compensation for the inconvenienceIf the customer has any additional questions he may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards, *** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with two of their ordersMislisitngs are a rare occurrence here at Wayfair and we certainly never want it to affect our customers.A member of our team has reached out to the customer to offer assistance
The rug the customer intended to order is not available on the Wayfair site, however our team member has offered to look for alternatives and offer a discountThe tiles are also unavailable at this time, as the listing is being updated to reflect the correct quantitiesAgain, our team has offered to find comparable onesWe have no desire to mislead our customers and regret when these rare errors occur. In an effort to rectify our error, we have provided a full refund to the customerIf the customer has any additional questions or concerns they may contact *** *Revdex.com Liaison at ###-###-####We hope this information is helpful in resolving the complaint.Thank you,Wayfair Team

To Whom It May Concern,We sincerely apologize for the
inconvenience caused to the customer.The customer placed her order on
Monday, September 21, for the Signature Design by *** - Harvest SofaRegrettably
, there was some confusion regarding the delivery expectationsWe strive
to
ensure that all orders are successfully filled and delivered to the
satisfaction of our customers and we agree that the miscommunication with the
customer’s order is unacceptableA customer service manager had
been working with the customer to ensure the delivery of this item went
smoothly, and we have also provided the customer with a $gift card for the
inconvenienceThe customer has confirmed that this delivery was successful on
October 27, 2015.If the customer has any
additional questions or concerns, she may contact *** *** at
***.We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the Hayward TV Stand.The customer placed his order for the
Hayward TV Stand on 4/16/The customer contacted us on 4/17/to request that his order be cancelledUnfortunately, at that the time, the customer’s order has already shipped and once an order is shipped, we are unable to cancel itIf a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs We have reached out to the customer to further apologize for the frustration caused, and informed them a full refund has been issuedIf the customer has any further questions or concerns, he may contact *** ***, at *** We hope this information is helpful in resolving the complaintKind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderWe stepped outside of our return policy and refunded the customer in full for the *** Piece Leather Living Room Set.We are proud to offer our customers a day return policyPer our return
policy, return shipping costs are deducted from the customer's total refundIn the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with their refundIf the customer has any additional questions, they may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***