Wayfair, LLC

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed his order on 10/01/for the *** *** - Whitehall Street 21" Single Bathroom Vanity SetThe order was shipped 10/03/and delivered 10/05/via *** Tracking #
***On October 21, the customer reported that there was some damage to the top of the vanityWe ordered the customer a replacement top at no cost, at the time the order was placed the shipping estimate was 10/28/Unfortunately, we experienced an unexpected backorder for the vanity top which pushed the shipping estimate to 11/15/We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.If the customer has any additional questions or concerns, he may contact *** ***, Revdex.com Liaison at ***We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify our error, we offered to provide the customer with alternative options we could significantly discountIn addition we have supplied the customer with a 15% coupon code for any future purchase.We unfortunately encountered a pricing error with the *** Piece Seating Group, and as a result the customer's order was cancelled and all pending charges reversedWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, "Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)" (http://www.wayfair.com/customerservice/general_info.php-privacy).We reached out to the customer to apologize and offered a discount off a future purchaseIf the customers have any additional questions or concerns he may contact *** ***, at ###-###-####We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the order issues the customer experienced on his multiple accounts and orders. We strive to provide our customers with the best shopping experienceRegrettably, due to the significant number of reported defects and damage issues we have come to
the conclusion that it would be best for the customer to shop at a brick and mortar store as their experience and feedback indicates that we are not the right company to satisfy their shopping needs and standards despite our attempts to fulfill their orders to our high expectations. We will not be reinstating the customers’ accounts as we do reserve the right to cancel under our order acceptance policyhttps://www.wayfair.com/customerservice/general_info.php#terms Certain orders constitute improper use of the Sites and the Wayfair Rewards Program described belowWayfair reserves the right, at its sole discretion, to refuse or cancel any order for any reasonYour account may also be restricted or terminated for any reason, at Wayfair's sole discretionItems purchased pursuant to a quantity discount may be re-priced upon cancellation.If the customer has any further questions or concerns, he may contact *** ***, at ###-###-####We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the Aisling Panel BedThe customer placed her order for
Aisling Panel Bed on 6/29/At the time of purchase, we provided her with an estimated ship date of 7/8/The customer contacted us on 7/1/to request that her order be cancelledUnfortunately, at that the time, the customer's order has already shipped and once an order is shipped, we are unable to cancel itIf a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costsWe have reached out to the customer to further apologize for the frustration caused, and informed her we issued a full refundIf the customer has any further questions or concerns, she may contact *** *** at *** We hope this information is helpful in resolving the complaintKind Regards, Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order Due to the situation we stepped outside of our return policy and refunded the customer in full for the Progressive Furniture- Server and the Three Posts - Bauman Bookcases. We are proud to
offer our customer’s a day return policyPer our return policy, if a customer is no longer interested in the item(s), they are welcome to return the item(s) and would be responsible for return shipping costsIn the rare event there is a discrepancy with the information the customer is provided or with the item(s) the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return for a full refundIf the customer has any additional questions or concerns, she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
]I talked to *** Bank several times and most of them were extremely rude unusually bullying demeanorand yes one of them did indeed tell me that they and Wayfair were the same I am not saying it is true just what I was toldyes this person has called or emailed on or occasions but until I heard from the Revdex.com I would not talk to himI do not want a way call and I do not need the nastiness of the Bank collections people anymoreso what is the next step? *** ***
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their purchaseWe have stepped outside of our standard return policy and will be issuing a refund in full for the Canora Grey - *** Leather Sofa.We are proud to offer our customers a Day
Return PolicyPer our Return Policy, shipping costs are deducted from the customer's total refundIn the rare event that there may be a listing error or the customer was provided the wrong information, we make an exception to our policy and issue a full refund for the returned item.We work with a large number of high quality manufacturers to source products for our brandsOur manufacturing partner created this product for our exclusive brand, which is why the names are differentThough the item arrived in the manufacturer packaging, it's the same great product that was displayed on our websiteWe have no desire to mislead our customers in any way and regret when these isolated incidents occur.We reached out to the customer to further apologize and offer assistance with their returnIf the customer has any additional questions, they may contact *** ***, Revdex.com Liaison at ***.We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we fully refunded the customer for the Germain Piece Reversible Comforter Set, and have sent her a new comforter set at our cost. We handle standard
returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements, parts or units, or offer a full refund for damaged or defective itemsOn June 24, the customer notified us that she washed and dried the Germain Piece Reversible Comforter they ordered and a fire had started in the dryer and the quilt meltedWe contacted the manufacturer of this item, who stated that they have not had any reports of this occurring.In an effort to help the customer and determine how this occurred, we have requested several pieces of information from the customerOnce we receive that information we will know better how to proceedWe have also offered to contact the manufacturer of the dryer once we have this information due to the time constrains in the customer's schedule.We reached out to the customer to further apologize for the troubleIf the customer has any additional questions, they may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we fully refunded the customer for the defective sofa in the amount of $519.28. We handle standard returns, defects, and damage issues within days of
deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn July 16th,the customer notified us that the sofa and loveseat he ordered and received in January were cracking and the cushions were flattenedWe ordered a replacement loveseat for the customer and hired a technician to address the damage on the sofaUnfortunately, the cushions on the sofa were not able to be fixed and we offered a $discount for the defectWe spoke with the customer today and agreed to provide a full refund for the sofa. If the customer has any additional questions, he may contact *** *** at *** We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
Hello Wayfair team,Thank you very much for the replyThe reason why I want to file this compliant to Wayfair is instructed by another Revdex.com agent who helped me dealing with the previous compliant with *** distribution Inc, the delivery companyThe agent said I should file a complaint with a company I had the contact withI have a contact with Wayfair instead of *** so I need try againFirst of all, the delivery team from *** and I are on the opposing side, we against each other so the decision from *** can't be taken into accountAlso, I have told everything happened on the night of Nov 16, to one staff called *** * of Wayfair team and one Revdex.com agent called ***, they both agreed this case could not be judged only upon the respond from delivery teamHence, Wayfair representative *** asked me to consult a local floor contact to get a quote for repairing the scratches on my floor, and I contact one company called *** flooring to proceed this case, and they said this floor could not be repaired since the original floor model is missing*** flooring gave the only option for this case is replacing the whole floorBut *** said Wayfair decided to decline the option for replacing my floor because the quote is very expensive, and *** contacted me see if Wayfair could hire a floor expert company help me to repair the floorSince I and *** had a very good communication during the whole processing, I accept this option to let Wayfair help me to select a company to repair the damaged floorThen, a technician *** from a company called *** *** hired by Wayfair came into my house to view the damaged floor, he finally gave the report to Wayfair that he can't do this job since those scratches are too difficult to repair, and the outcome of repair would even be worse than current visionFrom my understanding, *** confirm the opinion from *** flooring that the only option for repair this damaged floor is replacement instead of repairTo be summary, the Wayfair representative *** also admit there is possibilities that the delivery team could be wrong so he took the action to request the quote from me, and hire *** *** to start repair option after the Wayfair denied the quote for replacementHowever, in this case the replacement is the only option, I so curious about why Wayfair doesn't accept the option for replacement although their behaviour proved they also trust the delivery team might be wrong, and they already knew the only option for this case is replacementSecondly, the reputation and review of the delivery company *** are very badI've already sent lots of negative Google reviews for *** to *** and ***If it is necessary, I could send the copy of reviews again to prove this company is not a good company and lacking professionalismIn my another complaint with ***, they even describe I am a scammer who deliberately purchased a sofa and caused this case happened, and they said I want to use them to replace the floor*** and *** got all evidences about what I saidAlso, this company is permanently closed on Google search and deleted all the negative reviews about themIn conclusion, I want to ask how could Wayfair described their pattern is 'a licensed and insured delivery companies should a rare event such as this occur' based upon so many bad reviews, and *** described their customer is a scammer without any evidences?Thirdly, the discount offered by Wayfair is only the return delivery feeThe evidence to prove the discount was not related with this complaint is I contacted Wayfair on Nov 17, 2017, the second day of the case happened, and told them about that, a Wafair staff felt very sorry about the experiences I got so they directly decided to give that discountThis thing happened before I file the claim with *** in December last yearHence, I understand this discount is not related with this caseThis complaint is about I want to file a complaint why Wayfair doesn't accept the option for replacing my floor after they got the report from *** *** said repair can't be offered for this caseActually, the action for waving the return delivery fee is also an evidence to prove Wayfair admitted the scratches caused by *** other than myself.Finally, I sincerely hope Wayfair could take their responsibility for helping me replacing my floor because this is the only option for this case, and Wayfair already known the whole story between me and *** through ***I hope we could solve the issue via Revdex.com, otherwise I decide to use BC small court claim to continue my seeking.Regards,***
*** ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the Hayward TV Stand.The customer placed his order for the
Hayward TV Stand on 4/16/The customer contacted us on 4/17/to request that his order be cancelledUnfortunately, at that the time, the customer’s order has already shipped and once an order is shipped, we are unable to cancel itIf a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs We have reached out to the customer to further apologize for the frustration caused, and informed them a full refund has been issuedIf the customer has any further questions or concerns, he may contact *** ***, at *** We hope this information is helpful in resolving the complaintKind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we fully refunded the customer $1,CAD.The customer placed his order for the *** *** *** ***At the time of purchase, we provided him
with an estimated ship date of 1/30/The customer contacted us on 1/25/to request that his order be cancelledUnfortunately, at that the time, the customer's order has already shipped and once an order is shipped, we are unable to cancel itIf a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costsThe customer received the items and reported they were defective, and full refunds in the amount of $602.87, $352.12, and $were issued to the customer.We have reached out to the customer to further apologize for the frustration caused, and informed him we issued a full refundIf the customer has any further questions or concerns, he may contact *** ***, Revdex.com Liaison at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern, We apologize for the inconvenience this order has caused our customerWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, we experienced a transit delay on the customer's Platform BedThe shipment
is scheduled to arrive at the local delivery agent on or before April 19thWe reached out to the customer to further apologize and to facilitate the delivery of the merchandiseIf the customer has any additional questions they may contact *** *** at ***We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the
inconvenience caused to the customer.The customer placed her order on
Monday, September 21, for the Signature Design by *** - Harvest SofaRegrettably
, there was some confusion regarding the delivery expectationsWe strive
to
ensure that all orders are successfully filled and delivered to the
satisfaction of our customers and we agree that the miscommunication with the
customer’s order is unacceptableA customer service manager had
been working with the customer to ensure the delivery of this item went
smoothly, and we have also provided the customer with a $gift card for the
inconvenienceThe customer has confirmed that this delivery was successful on
October 27, 2015.If the customer has any
additional questions or concerns, she may contact *** *** at
***.We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com