Wayfair, LLC

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order In an effort to rectify the situation we have accepted the return of the Step- Grand Walk In Kitchen and Grill for a full refund in store credit. We are proud to offer our customer’s a
day return policyPer our return policy, roundtrip shipping costs are deducted from the customer’s total refund It is never our intention to mislead our customers and we are working with our website engineers to have our Registry/Gift Return policy updated to reflect the correct informationWe sincerely apologize for any confusion and inconvenience.We reached out to the customer to further apologize and have stepped outside our return policy by waiving the return shipping costs for a full refund in store creditIf the customer has any additional questions, she may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's order has been deemed Lost in Transit as it failed to arrive
at our local delivery terminalWe agree the delay with the customer's order is unacceptable and truly regret when these infrequent incidents occurAs of September 3rd, we have issued the customer a full refund of $back to the original payment for the item. We reached out to the customer to further apologize for the delay and the inconvenience she experiencedIf the customer has any additional questions she may contact *** *at ###-###-####We hope this information is helpful in resolving this complaint. Kind Regards, *** *.Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Joss&main still has the *** dining set listed on their website for $I believe they should have to sell it to me for that priceIt's been over hours since my complaint and they still don't want to honor the still advertised price
Regards,
*** ***

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer ordered (2) of the Rustic Fireplace Mantel Shelves and regrettably only (1) was delivered on November 14th. At this time, we have ordered a replacement shelf and
will prioritize getting this item shippedWe have reached out to the customer to further apologize for this error and inconvenience and advise the replacement has been ordered. If the customer has any additional questions she may contact *** ***, Revdex.com liaison at ***We hope this information is helpful in resolving the complaint.Best Regards, ***Wayfair

To Whom It May Concern,We sincerely apologize for the inconvenience and frustration the customer experiencedIn an effort to rectify the situation a refund of $has been processed to the customer’s original payment method.The customer placed two separate orders for the same *** *** and
*** *** on May 16, Regrettably, when the customer requested to cancel the duplicate order it was too far along in the shipment process to be cancelledWe agree that our shipping and cancellation process was poorly explained to the customer causing unnecessary frustrationWe never want an experience like this to occur.We reached out to further apologize to the customer, who let us know that he would like to keep the duplicate order instead of returning itAs a gesture of our heartfelt apology we provided the customer with a 30% discount on the duplicate order and the refund of $has been processed to the original payment method.If the customer has any additional questions or concerns, he may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Not only has the bed been a huge debacle but Nobody has addressed the lack of effort your representatives have made to solve all of our problemsSeveral requests for a manger to call has never happenedIronically we go on Revdex.com and we hear from you within hoursPersonally we should have been talking to you a month ago*** and I spent hours figuring out what parts were neededI feel like that's something your representatives should have doneWe got on website to print the directions since the ones you sent were wrong and told *** what parts were needed to be orderedAgain not really our job, we sent her the pictures she could have figured out by pulling up the directionsWe have spent hours and hours going back and forth on emails, phone calls and researching parts, again WE DON'T work for youThe icing on the cake was when she asked us to call around and fine someone to assemble this bed and we would get a $discountAgain WE DON'T work for Wayfair. Like yourselves we have jobs and we have a family that is very activeWe don't get home nights till late, and when we have to spend countless hours helping clean up your mess it can be quite stressful and frustratingSo 50% is better than 30%, which by the way the original offer was 10%,I still have a hard time thinking I got a good deal when you factor in our time we spent working for you. When I even think about this issue it irritates me to no endI'm trying to remain professional and calm but it is hardWhen you check your website out and the Revdex.com this type of issue seems to be the normAlso we got a credit email from a unknown source with no name on it and even your email is a generic email and you don't even give your last nameIt's like you Wayfair is hiding something or refuses to admit guilt.So I would ask yourself to put yourself in our shoes and think what is a fair and reasonable outcome.
Regards,
*** ***

o Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with their order. The customer placed her order for the sectional on 10/20/The customer contacted us on 12/1/to notify us that her delivery arrived, and that a wrong facing chaise was
receivedWe promptly ordered the customer a replacement part to be shippedUnfortunately, the missing part could not be filled due to being out of stockWe sincerely apologize for the trouble caused and agree the delay with their order is unacceptable. A customer service specialist has been working with the customer to resolve the complaint, and and we are working to send a different sectional to the customer as a replacementIf the customer has any additional questions they may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their orderWe partner with several other large online retailersUnfortunately, The *** sofa was on sale with one of these partners for $but the sale was for a limited time only and the sofa is no longer on sale at that priceWe certainly do not wish to mislead our customers and regret when these rare errors occurIn an effort to rectify our error, we have called the customer to offer the customer the *** sofa for the past sale price of $378.99. If the customer has any additional questions or concerns they may contact *** *** at 1-***We hope this information is helpful in resolving the complaint.Kind Regards,*** *** Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderWe have placed the order for the four stools to complete the customers orderThis new order should be shipping out in the next few days. We do our best to ensure that our products are listed
with the correct and most up to date informationRegrettably, when the customer placed her order for the *** Series Premium Plastic Folding Chairs, the item was listed with the incorrect price for the quantityWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price and quantity. We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, she may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This is a complete disregard of my Right as an online buyer to rightfully claim what I have purchased based on the price listed on its websiteI have a record and included the cancelled transaction numbers in my original complaintThe first transaction cancelled was in february followed in july and not soon later the next day I have sent my complaint, the same item with different design was put up online for the same priceI was allowed to purchase again, twice, and the same thing the company did was to cancel both my ordersI wouldn' t call this infrequent? It is a disgrace for such a big and successful company not to own up for its own mistake and place upon buyers like me to shoulder the consequence Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** Please add your rejection comments below.
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to rectify our error, we have ordered a replacement.We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably,
the customer’s order for the *** *** *** Duvet Set was lost in transitWe promptly ordered the customer a replacement duvet set to be shippedWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptable.We reached out to further apologize for the troubleThe replacement was delivered on March 9, via *** tracking ***If the customer has any additional questions or concerns he may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:The only item in Wayfair's response that I have any issue with is: They did not initiate the new orderMy wife and I reordered after talking with ***, a Wayfair Rep. She is a Godsend to do business with and should receive recognition for her service and professionalism
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order In an effort to rectify our error, we have provided a full refund to the customer since he returned the item back to us.We partner with several other large online retailers, including
***.com We list our items on their website, and we provide any follow up customer service Regrettably, the *** ** *** - SPT-Zipcord Wire was incorrectly listed with two different spool weights (13lband 7lb.)We have no desire to mislead our customers and regret when these rare errors occurWe have removed the listing from our Partner’s website. We reached out to further apologize and have provided a full refund to the customer as the item was returned to usIf the customer has any additional questions or concerns he may contact *** ***, Revdex.com Liaison at ***We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com: it is unfortunate Wayfair waited several weeks after my situation to offer any realistic solutionIn the several weeks it took,I purchased another item elsewhereI still feel Wayfair has chosen to not fully accept responsibility for the situation and address the time it took from ordering to canceling the itemThey selfishly wasted very valuable time of mine which I no longer have due to teaching and working on another degreeThe amount of time it took Wayfair to offer a fair solution itself made the offer unfairI am and will continue to be deeply dissatisfied with the companyThey have made no effort to change their practices to ensure this situation never comes up againOther companies just as large if not larger are able to sell items online without this ever being an issueI simply do not believe their storyI believe they had my item, mismanaged the order and then sold my item to someone elseThere is a severe lack of accountability I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom it May ConcernWe apologize for the additional inconvenience the customer is experiencing regarding her Wayfair account.The customer has ordered four reclining chairs from us within the past year, and all four reclining chairs have been reported defectiveDue to this being a rare occurrence with any of our customers, we are taking the time to thoroughly investigate the matter in an effort to locate the core issueWayfair takes issues such as this very seriously as we never want our customers to receive defective merchandiseWe have informed the customer that while we are looking into this matter further, we will not be processing any new orders for a reclining chair under her account to avoid any future issues.We have reached out to the customer to further apologize and we are happy to continue working with the customer toward a reasonable resolution upon receiving more information regarding the productIf the customer has any additional questions, she may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards, *** ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order.The customer received their item on September 1st, We handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements parts or
units, or offer a full refund for damaged or defective itemsOn June 21st, the customer reported that there was an issue with the 13" Mattress Spring Set she receivedWe have reached out to the customer for more information on the issue she is experiencing so that we can assist her further. If the customer has any additional questions, she may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Mayfair provided through email that the two missing legs to the bed I ordered was going to ship on June 26, I NEVER received a confirmation that it was shipped They refunded me $50, but that is absolutelyridicules and unacceptable based on the inconvenience and time that was put into calling them, emailing them, and filing a complaint through the Revdex.comIf they were going to ship out the missing parts on June 26, 2017, then I don't understand why they couldn't expedite the shippingInstead, it's potentially going to be delivered a week later
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]i am accepting this response, because otherwise this would go on foreverI do appreciate Wayfair refunding me for the carton I purchasedI still believe Wayfair needs to communicate better with customersThis does not seem to happen infrequently, like Wayfair statesIt seems to be very frequent with Wayfair, that they have pricing errors and revoke their quotesI have read numerous reviews about Wayfair doing this.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to rectify our error, we have ordered a replacement for the missing area rug.The customer placed her order for the *** - *** Pink Area Rug on July 19, which was
estimated to arrive on July 26, The customer contacted us on August 3, to notify us that her tracking showed no movementWe promptly ordered a search at our warehouseUnfortunately, we were notified the order was lost in transitWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptableWe have ordered a replacement rug which was shipped on Aug4thAnd estimated to arrive August 9, 2017.We reached out to further apologize for the trouble and will continue working with the customerIf the customer has any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com