Wayfair, LLC

To Whom It May Concern,We sincerely apologize for any further confusion on the customer's orderThe email he received had an incorrect refund amount listed.We have refunded this order in full to the customerThat refund is for $and was processed on The customer should see this full reversal on his credit card statement shortly.We apologize again for any confusion and for the issues with this orderIf the customer has any additional questions or concerns as we schedule this delivery, he can reach out to our Revdex.com liaison, *** *at (***.Thank you,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed his order on 12/08/for the *** Upholstered bedRegrettably, the bed has been lost in transit twiceWe strive to ensure that all orders are successfully filled and delivered to
the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service manager has been working with the customer to ensure the delivery of his itemAt this current moment the footboard and the rails are at the delivery terminal and we are just waiting for the headboard to complete delivery. If the customer has any additional questions or concerns, he may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their orderWe stepped outside of our return policy and refunded the customer in full for the *** King Adjustable Bed BaseWe are proud to offer our customers a 30-day return policyPer our return
policy, if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costsIn the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occurWe reached out to the customer to further apologize and offer assistance with their returnIf the customer has any additional questions, they may contact *** Nat ***We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer has experienced with her Wayfair credit card account. We are proud to offer 12-month special financing on orders over $(excluding sales tax, shipping and discounts) on purchases made with the Wayfair Credit Card
While minimum purchase and minimum monthly payments are required for this plan, there is no interest if paid in full before the end of the 12-month promotional period (***)The customer placed her Order #*** on 9/6/in the amount of $and selected the month special financingAlthough the customer’s first purchase qualified for the 12-month special financing, the purchases made between February and June were under $and did not qualify for the 12-month special financing. Regrettably, we are unable to provide the customer with information regarding any interest chargesThe Wayfair Credit Card Accounts are offered by *** Bank and due to Consumer Privacy laws, we are unable to view financial information or request it on the customer’s behalfHowever, to assist our customer we have provided her with *** Bank’s information to speak directly with them regarding any billing, finance, interest rates and collecting payment. We have also offered to hold a 3-way conference call with the customer and *** to assist with a resolution. We have reached out to further apologize and have provided a discount for the experience with her Wayfair credit card accountIf the customer has any additional questions or concerns, they may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] I am rejecting their response 100%I have no problem not shopping at Way Fair any longer when they shop damaged itemsI am now asking for so I can repair the furniture that was damagedThey will be hearing from my attorneyIf they still refuse to comply with my demand it will cost them a lot more than the I am requesting
Regards,
*** ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the *** *** *** * *** Recliner. The customer
placed her order for the *** *** *** * *** Recliner on 4/9/At the time of purchase, we provided her with an estimated ship date of 4/12/The customer contacted us on 4/12/to request that her order be cancelledUnfortunately, at that time, the customer's order had already been packed on the truck for shipment and once an order is packed to be shipped, we are unable to cancel it. Wayfair had requested a rerouted return for this order, which was confirmed on April 18, resulting in a full refund to the customerOn June 15, the product was delivered to the customer by mistakeWe have requested that the freight company go back out for the pick up, the customer was not recharged for this order. We have reached out to the customer to further apologize for the frustration caused, and informed her that the full refund was issued on 4/18/If the customer has any further questions or concerns, she may contact *** ***, Revdex.com Liaison at ***. We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their orderThe customer reported their hardwood floors being damaged during the delivery of a sofa on November 16, We instructed the customer to file an insurance claim with our delivery partnerWayfair takes issues such as this very seriously; we only work with licensed and insured delivery companies should a rare event such as this occurOur delivery partner has determined they are not responsible for the hardwood floor damages and has denied the customer's claim Wayfair conducted our own, independent review of the photographs, statements provided via email and over the phone, and a video of the property damageWe determined the property damage reported by the customer is not our responsibility and no further action will be taken by WayfairWe sent a technician to review the hardwood floor damage to determine if it could be repaired without replacing the entire floor as a courtesy for being a loyal customer, even though Wayfair is not responsible for the damage to the hardwood floorSince the hardwood floor cannot be repaired and needs to be fully replaced, the customer is responsible for paying for the floor replacement as we are not responsible for the reported property damageWe reached out to the customer to further apologize and as a gesture of our apologizes have provided a discount on the customer's orderIf the customer has any additional questions, they may contact *** *at ***-We hope this information is helpful in resolving this complaint.Kind Regards, Wayfair.Com

To Whom It May Concern,We apologize again for the inconvenience caused to this customer.We have requested further documentation or identifying information on the transaction, as well as requested a conference call with the customer's bank on multiple occasionsAt this time we still have not received the information needed to clear the balance. We reached out to the customer to request again that a conference call can be arranged with the customer's bank to verifyTo date, we have not received sufficient documentation that the credit card dispute was closed and payment is still outstanding for this orderIf the customer has any additional questions she may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair

Revdex.com:
In reference to complaint #***, Wayfair has refunded me for the out of chairs which were missing from my order I appreciate the fact that they have reviewed the description for this one item It really bothered me that neither the Wayfair invoice nor shipping invoice description ("set of 4") matched the screenshots I took when I purchased the item I noticed that a lot of *** *** *** are listed on their site as "set of ___" I would appreciate it if they reviewed all the *** items with a description "set of" to make sure this isn't just an isolated incident.
Regards, *** ***

To Whom It May Concern,We are very sorry for the confusion, and we can't apologize enough for the inconvenience this has caused the customerWe agree that you should receive a full refund for this orderTo clarify, we have issued a refund of $back to your account. We reached out to the customer to further apologize and offer assistanceIf the customer has any additional questions, she may contact *** *** at ***We hope this information is helpful in resolving this complaint. Sincerely,Wayfair.com

To Whom It May Concern:We sincerely apologize for the inconvenience this customer has experienced with her order. The customer placed her order for the Karina Indoor/Outdoor Coffee Table on March 10th, On April 10th the customer notified us via e-mail that she would like to return
her itemOne of our service representatives responded to that e-mail asking our standard return questions including reason for the return, desired return method, and refund optionsThe customer must have not received the e-mail as she sent a second request to us on April 15th which we promptly responded to on the same dayAs we never heard back from the customer we left her order as isThe next time we heard from the customer was through this complaintSince receiving this complaint, we reached out twice via e-mail and twice via phone and have been unable to speak to the customer directlyWe are very sorry for this back and forth and for any confusion she has encountered during her orderAs a courtesy we have processed a return piand have waived all return shipping despite the return occurring outside of our 30-day return policy windowThe return is currently pending and the customer will be refunded in full less the original outbound shipping back to her original payment method once we receive the item back to our warehouse. If the customer should have any additional questions or concerns she may contact *** *** at ***We hope this information has been helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
In response to our complaint of a lost shipment Wayfair offered to send a replacement at no costThis shipment was also lost in transitAt this point Wayfair had no comparable replacements to send us, nor is the timing satisfactory since its been weeks from the time of our original orderWayfair refunded another item we purchased as compensation, however we have had to invest additional time and money to resolve us not having the item we purchasedThis whole ordeal has been extremely stressfulAll we can hope for at this point is an apology from management and some explanation as to how a total of items we have purchased from Wayfair have been lost in transit
Regards,
*** ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify our error, we heavily discounted an alternative seating group and placed a new order with the customer. We unfortunately encountered a pricing error with the Brayden
Studio - Biggers Piece Sectional Seating Group with Cushions, and as a result the customer's order was cancelled and all pending charges reversedWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. We have reached out to the customer apologizing for this error and a new order was placed for an alternative seating groupIf the customer has any additional questions or concerns she may contact *** *** at *** ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience and frustration the customer experienced. The customer placed an order with us on 6/1/in the amount of $for a *** Loveseat (qty2), Coffee Table, and Arm Chair (qty2)The customer was charged $to ***
*** on 6/17/and $to *** *** on 6/22/The customer was then refunded $to *** *** on 6/23/as the *** Arm Chair (qty2) was cancelled at the request of the customer due to the backorder. In rare events, such as this, if the expired pending charge has not fallen off the customer’s account when the new authorization is applied it might cause payment issuesIt is never our intention for a troubling experience regarding payment to occurWe agree that this experience is unacceptable and are working to prevent similar occurrences from happening in the future.We have reached out to further apologize and provided the customer with a $gift card to use on a future purchase with usIf the customer has any additional questions or concerns, she may contact Breanna Hart at ###-###-####We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair.com

Revdex.com:The business was in the end able to honor my purchase and close the complaint. They found another clearance cabinet and provided it for the same cost as the original purchase. I received the order today and all is in good order
I feel that the business has cleared the complaint and provided the service I requested
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I have advised Wayfair that I wish to receive a full cash refund and that Wayfair should pick up the furniture that was delivered but not ordered.To date I have received no refundAs for honoring the quoted price for the sofas I still have been unable to contact anyone at Wayfair to place this order.*** is very nice in all his communications but has not carried through on any promise to process our order for the sofasTo be clear and honest, Wayfair definitely does not like that I complained to the Revdex.com and this is self evident by their actions (or inactions).The Revdex.com rating of Wayfair is inappropriate, undeserving and misleading
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we issued a full refunded of $to the customer. The customer placed her order for Concord Storage Platform Bed on March 29, The customer
contacted us on April to notify us that her delivery arrived and was missing parts of the bed frameWe promptly ordered the customer replacement parts to be shippedRegrettably, the replacement parts arrived incorrectly againWe understand the customer’s frustration and regret when these infrequent errors occur.We have reached out to the customer and confirmed that a full refund has been issuedIf the customer has any additional questions she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Message:The process to get the gift cards was over a month and numerous hours spent on the phone arguing with customer serviceWayfair listed the price of the item wrong and it took weeks to sort that out, then my second order never even arrivedThe customer service wayfair provided was awful! I spent many hours on the phone trying to solve this issueThat is not acceptableWayfair customers deserve to know how poorly wayfair handles problems.
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with his orderThe customer's order has been cancelled and his pending charge of $has been voided.We do our best to ensure that our products are listed with the correct and most up to date information
Regrettably, when the customer placed his order for the *** *** * *** Navy Area Rug, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price. We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, he may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com