Wayfair, LLC

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order, and any confusion this may have causedAlthough we do reserve to cancel an order, it is never our intention to cancel orders due to listing errors.We apologize for the misunderstanding regarding the $discountAs a resolution we offered these tables at $each, however we are more than happy to apply a $discount to the customer’s order should they purchase two of these tables at the correct list price which would bring the total for two tables to $179.90.If the customer has any additional questions or concerns they may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we fully refunded the customer on June 3, 2017.The customer placed her order for the *** *** Rocker Recliner on April 20,
Unfortunately, our delivery information was listed incorrectly, showing the item was delivered on May 23, The customer contacted us on May 24, informing us the item had not arrivedWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers on time and we agree that the delay with the customer's order is unacceptable.A customer service manager has worked with the customer to ensure they receive their full refundIf the customer has any additional questions she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we fully refunded the customer $on July 7th,2017. We handle any reported product issues within days of delivery, and we do not hold our customers
financially responsible for the return of a damaged/defective/used itemOn July 6th, the customer notified us that the Charcoal Hibachi Grill she ordered and received had clear signs of being previously usedOn July 10th we issued a full refund for the defective/used item she receivedRegrettably, this was due to mix up that occurred with our manufacturer, as we do not sell merchandise that has been used or compromised in any wayWe understand the customer's frustration and agree that she should have never received a product in that condition. We reached out to the customer to further apologize for the troubleIf the customer has any additional questions, she may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify our error, we offered a 40% discount off the *** Dining Table. We unfortunately encountered a pricing error with *** Dining Table, and as a result the
customer’s order was cancelled and all pending charges reversedWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. We reached out to the customer to apologize and offered the table at a 40% discount when it becomes availableIf the customers have any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderIn an effort to rectify our error, we have shipped the base of the island to the customer at no additional cost.We do our best to ensure that our products are listed with the correct and most up to
date informationRegrettably, when the customer placed her order for the *** - Kitchen Island Top, the item was listed as the full kitchen island, when in fact it was priced and sold as the top onlyWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct information. We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, she may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we fully refunded the customer $for the Wayfair Basics Standard 9" Box Spring. We handle standard returns, defects, and damage issues within days
of deliveryDuring this time, we are happy to order replacements, parts or units, or offer a full refund for damaged or defective itemsOn October 12, the customer notified us that the *** *** 12" Mattress they ordered and received was defectiveA return was set up for the Wayfair Basics Standard 9" Box Spring but, the customer was not notified that she must have the original packaging in order to return one of our products. We reached out to the customer to further apologize for the frustration caused and inform her we have issued a full refundIf the customer has any additional questions, she may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern:We sincerely apologize for the inconvenience our customer has experienced with his ordersIn an effort to rectify the situation, we have provided a full refund for the tiles ordered.The customer placed an order for two cartons of New Blendz 1" x 1" Glass Mosaic Tile in
Vanilla Bean on April 8, The customer notified us on April 13, that he received less than half of what was orderedRegrettably, it was discovered that we experienced listing error as the mosaic tile was incorrectly pricedAs a result we were unable to full the customer’s order and provided a full refundWe sincerely apologize for our error and agree additional steps should have been taken to resolve the situation for our customer when he contacted us.We have reached out to the customer to further apologize and have provided a gift card to use on a future purchaseIf the customer has any additional questions or concerns he may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed her order on 04/03/for the *** Dining TableThe table shipped out on 4/4/Unfortunately, we experienced an unexpected delivery delay and pushed the delivery date to the local
carrier from 04/to 05/We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service manager has been working with the customer to ensure the delivery of her item and upgraded her delivery serviceThe delivery is currently pending appointment and we have asked our delivery agent to reach out to the customer to schedule her delivery as soon as possible. If the customer has any additional questions or concerns, she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we have provided a significant discount to keep the item on 8/23/17. We handle standard returns, defects, and damage issues within days of delivery
During this time, we are happy to order replacement parts or units or offer a full or partial refund for damaged or defective itemsWhen the customer contacted Wayfair we had an influx in our call volume which led to an extended hold timeWe understand the customer's situation and have provided a partial refund and extended our sincerest apologies for the damaged product and delayed service he received. If the customer has any additional questions, they may contact *** ***, Revdex.com liaison at We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderWe stepped outside of our return policy and refunded the customer in full for the *** Piece Leather Living Room Set.We are proud to offer our customers a day return policyPer our return
policy, return shipping costs are deducted from the customer's total refundIn the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with their refundIf the customer has any additional questions, they may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. We unfortunately encountered a pricing error with the Shag Rug, and as a result the customer's order was cancelled and all pending charges reversedWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, "Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)" (http://www.wayfair.com/customerservice/general_info.php-privacy).We reached out again to the customer to apologize and offered a discount off a future purchase or a substitute rug for a comparable priceIf the customers have any additional questions or concerns she may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with two of their ordersMislisitngs are a rare occurrence here at Wayfair and we certainly never want it to affect our customers.A member of our team has reached out to the customer to offer assistance
The rug the customer intended to order is not available on the Wayfair site, however our team member has offered to look for alternatives and offer a discountThe tiles are also unavailable at this time, as the listing is being updated to reflect the correct quantitiesAgain, our team has offered to find comparable onesWe have no desire to mislead our customers and regret when these rare errors occur. In an effort to rectify our error, we have provided a full refund to the customerIf the customer has any additional questions or concerns they may contact *** *Revdex.com Liaison at ###-###-####We hope this information is helpful in resolving the complaint.Thank you,Wayfair Team

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his orderIn order to rectify the situation we have ordered the customer a replacement Wall Panel with Food Swivel Panel.The customer placed an order for the Ultimate Expanded Metal Yard Kennel
on November 24, The customer contacted us on December 23, to notify us that the delivery arrived and was missing a wall panel with a food swivelWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable.We have reached out to further apologize and have ordered the replacement partIn addition, we will wait to collect payment for the Ultimate Expanded Metal Yard Kennel once the replacement part has been deliveredIf the customer has any additional questions he may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced on her order As requested by the customer on 06/26/15, her order for six cartons of *** Slate Porcelain Glazed tile was fully refunded.We work hard to provide accurate shipping and delivery estimates and
we sincerely apologize for the frustration the customer experienced with this order Originally this order was scheduled to ship on May 20th, but due to multiple carrier delays the order was never picked up. We reached out to the customer to further apologize for the troubleIf the customer has any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Best Regards, *** ***Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for a Noci Design -Upholstered Platform Bed on August 1, The customer contacted us on August 14,to notify us that her delivery arrived and
was missing the hardware packWe promptly ordered the customer a replacement part to be shippedUnfortunately, there was a delay with shipping the missing partWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptable. A customer service specialist has been working with the customer to resolve the complaintIf the customer has any additional questions she may contact *** ***, at ###-###-####We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his order. The customer placed his order for the *** - 36" *** Island Range Hoodon on December 09, The customer attempted to cancel the order on December 10, 2016, but we were
unable to cancel the order at this time as it had already been prepped for shipmentThe order shipped on December 12, via *** Tracking #*** and was delivered on December 15, 2016. On January 21, *** alerted us that the customer had marked this transaction as unauthorized and fraudulent, we responded to the *** dispute with the tracking details of the order as per ***'s request for informationMarch 07, was first time the customer reported that he had never received the range hood, despite ***'s proof of deliveryOn March 26, we agreed to issue a full refund on behalf of the customer*** assisted with the refund due to the active dispute against the transaction and processed it under Transaction ID #*** for a total amount of $327.99If the customer has any additional questions he may contact *** ***, Revdex.com liaison at ***We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the frustration the customer experienced with his account.On September 12th, the customer notified us that a fraudulent order had been placed on his accountWe promptly froze the account in our system and advised the customer to contact her
bank to report the fraudulent chargeOur customer's security is very important to us and we are continuously increasing our security measuresAfter speaking to the customer, we have deleted his account and removed all of his personal information from our systems.If the customer has any additional questions or concerns, she may contact ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the miscommunication regarding her refund for the return of the *** Area Rug. At this time, the rug has been fully refunded back to the gift card code the customer originally used to purchase the itemWe have applied the gift card code to her
account and the funds are available for use on a future purchase. We reached out to the customer to further apologize and assure her the funds are available on her accountIf the customer has any additional questions, she may contact *** ***, Revdex.com liaison at ***. We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's original order arrived damaged on May 17, and as a
result we initiated a replacement orderWe experienced a backlog in our freight network along the route, and agree the delay with the customer's order is unacceptableThe customer's *** Platform Bed has been located and was delivered on June 21, with a defective part. We reached out to the customer to further apologize and to offer a replacement for the defective part, as well as additional compensation for the inconvenienceIf the customer has any additional questions he may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards, *** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderThe customer's order has been cancelled and her PayPal charge of $for each of her orders has been refunded. We do our best to ensure that our products are listed with the correct and
most up to date informationRegrettably, when the customer placed his order for the Lungo Sectional Sofa, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct price. We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, she may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com