Wayfair, LLC

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's fireplace was delayed at the local delivery terminalIt has
now been scheduled for delivery today, 12/14/17.We reached out to the customer to further apologize and to facilitate the delivery of merchandiseIf the customer has any additional questions they may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards, *** ***Wayfair.com

Revdex.com:
TThey offered 30% of the new list price which is not a considerable discount if you look at the difference in list price from my order and what it has been changed to.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we fully refunded the customer for their reclining sofa. We handle standard returns, defects, and damage issues within days of deliveryDuring this time,
we are happy to order replacements, parts or units, or offer a full refund for damaged or defective itemsOn 4/18/the customer notified us that the sofa he ordered and received was smaller than he expectedRegrettably, the defect issue was not properly addressedWe understand the customer's situation and agree we should have certainly taken appropriate action once the issue was reported.We have reached out to the customer to further apologize for the trouble and assist him in regard to the refundIf the customer has any additional questions, he may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the customer experienced with his orderThe customer's order for the *** *** *** has been cancelled and his pending charge of $has been voided.We do our best to ensure that our products are listed with the correct and
most up to date informationRegrettably, when the customer placed his order for the *** *** ***, the item was listed as in stock, but we later received notice from our supplier that they had mistakenly listed this as available when in fact it was out of stock with no restock dateWe have no desire to mislead our customers and regret when confusion like this occursWe sincerely apologize for any inconvenience.We have reached out to the customer to further apologize and offer a discount off a future purchaseIf the customer has any further questions or concerns, he may contact *** *** at ###-###-####We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Still waiting on delivery until the couch is delivered the complaint cannot be resolved
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderWe stepped outside of our policy and have split the return shipping costs with the customer by refunding partial to their original payment method and the remaining to store credit. We handle
standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsAdditionally, per our return policy, return shipping costs are deducted from the customer's total refundIn the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. The customer requested to return the chairs (qty8) on April 6, as one had been opened and determined to be defectiveA full refund was provided for the defective chair instead of a replacement and a return per our return policy was provided for the unopened quantity We understand the customer’s situation and agree we should have certainly stepped outside of our 30-day policy in this instance.We reached out to the customer to further apologize and have split the return shipping costs with the customer by refunding partial to their original payment method and the remaining to store credit. If the customer has any additional questions, she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind RegardsWayfair.com

To Whom It May Concern, We are very sorry for the trouble the customer experienced on his orderThe customer’s order was cancelled and all pending charges were reversed.We unfortunately experienced a system error which caused an issue with the transmission of our product information to our Partner listingThe error caused the listing for the Lifetime-Yard Cart to be incorrectly assigned to the *** Basketball System photo. We have no desire to mislead our customers and apologize for the troubleIn an effort to rectify our error we offered the customer a large discount off a future purchaseThe customer has not been charged and his order has been cancelled prior to it shipping. Please contact *** with questions. Thank you,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I would just like to clarify that the business's response is incorrect At the time I called to let Wayfair know of the problem with my order there was another clearance cabinet in stock I sent a screen print of the page advertising that cabinet to the person in customer support, however They made no effort to replace that item with the "miscoded" item that I ordered I believe that is because they did not want to honor the original price I paid By the time this made its way through the Revdex.com process that cabinet was also sold but it is absolutely incorrect when Wayfair states that there were no other cabinets that met my requirements at the time the problem was identified. The replacement cabinets offered by Wayfair were only offered after the complaint was made to the Revdex.com and were nothing like the style of the cabinet I ordered I don't truly believe that I will ever make any additional progress in getting Wayfair to honor this transaction, however I also will not allow Wayfair to alter the facts in order to close this case and maintain what I feel is a misleading Revdex.com score. Regards,*** ***
Regards,
*** ***

To Whom It May Concern,We are very sorry for the inconvenience our customer has experienced with her Wayfair orderIn an effort to rectify the situation we have offered to place an order for six chairs at no additional cost to the customer.We strive for excellence on every order and work to ensure
that we provide the most up to date and accurate information on our site for each of our productsRegrettably, we experienced a listing error that indicated that the dining table came with six chairs; however, our customer's order was priced and processed for the dining table onlyWe sincerely apologize for any inconvenience caused to our customer and have updated our site listing. We have reached out to the customer to further apologize for the experience and we have offered to place an order for six chairs at no additional cost to the customerWe are awaiting the customer’s confirmation on which type of chairs she would like (either side or counter).If the customer has any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer. The customer placed her order for the *** Sofa on 2/09/At the
time of purchase, we provided her with an estimated ship date of 2/18/The customer contacted us on 3/01/to return the *** Sofa as it did not fit through the doorIf a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costsWe understand the customer’s situation and as a one-time courtesy we waived the return shipping costsWe have reached out to the customer to further apologize for the frustration caused, and informed her we issued a full refundIf the customer has any further questions or concerns, she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The business is completely mistaken regarding the July complaintThat has nothing to do with this complaint nor was it ever mentioned back thenThe business failed to address or resolved this issue therefore the product was returned
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify our error, we offered to provide the customer a discount on a similar item.We unfortunately encountered a pricing error with the ** *** - *** Piece Seating Group with Cushions, and as a result the customer’s order was cancelled and all pending charges reversedWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, “Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)“ (***).We have reached out to the customer to further apologize and have offered to sell her some alternative items for the original price she paidIf the customer has any further questions or concerns, she may contact *** ***, at ###-###-####We hope this information is helpful in resolving this complaint.Kind Regards,***Wayfair.com

To Whom It May Concern,We are very sorry for the inconvenience our customer has experienced with her Wayfair ordersIn an effort to rectify the situation, we have issued a full refund for the order.We strive for excellence on every order and work to ensure that we provide the highest quality
customer service with efficient and easy resolutionsOn August 11th, our customer notified us that her set of coasters was missing from the boxIn order to provide the best resolution, we requested additional information to determine how this occurred as we take issues like these very seriously. We understand the customer’s situation and agree that receiving an empty box is unacceptableDue to this issue happening two other times with the customer's account, we recommend that they file a claim with FedEx in addition to a police report. We have reached out to the customer to further apologize for the experience and will be happy to assist in providing all necessary information to file the claim and police reportIf the customer has any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the further inconvenience this order has caused our customer.While we do our best to provide the most accurate delivery estimates when an order is submitted, we cannot guarantee our delivery dates due to delays that can occur in rare circumstancesThe item was shipped on October 2, via our large parcel carrier and is in transit to the customer's local delivery agentRegrettably, there have been further delays in shipmentWe are working closely with our freight team to confirm the status of the shipment and to ensure the item is delivered as quickly as possible. We have provided a discount on the customer's order as a gesture of our apologies for the delays and we have offered to process a return with a full refund if the customer is no longer willing to wait for the item. We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, they may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

Revdex.com:
I would like to keep this complaint open until I receive my furniture.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** *** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we fully refunded the customer $on May 1st, 2018. We handle standard returns, defects, and damage issues within days of deliveryDuring this time,
we are happy to order replacements, parts or units, or offer a full refund for damaged or defective itemsOn April 15th, the customer notified us that the *** Piece Dining Set they ordered and received was defectiveRegrettably, the defect issue was not properly addressed at that timeWe understand the customer's situation and agree that this issue should have been resolved sooner. We reached out to the customer to further apologize for the troubleIf the customer has any additional questions, he may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we fully refunded the customer $on May 14, 2018. We handle standard returns, defects, and damage issues within days of deliveryDuring this time,
we are happy to order replacements, parts or units, or offer a full refund for damaged or defective itemsOn May 2, the customer notified us that the *** Ultra Plush Oval Pet Bed with Removable Cover they ordered and received was defectiveWe agreed to provide a full refund of the customer's money for this item.Regrettably, due to a technical error with our payment processing service, we had difficulty processing the refund at that timeWe truly regret when these types of infrequent errors occur and deeply apologize for the refund delayWe were able to successfully issue a refund for $on May 14, 2018.We reached out to the customer to further apologize for the troubleIf the customer has any additional questions, they may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
As of today’s date, October 16, 2017, I have FINALLY received my refund of $However, I have repeatedly asked for documentation of this ‘apparent’ widespread issue that caused the delay in my refundI spoke to a representative by the name of *** on friday, October 13, 2017, in which ahe informed me that due to a backlog my name never came up to being notifiedI requested she provided me with documentation of thisStill nothingAs I have stated before, Wayfair has praticed in a discriminatory manner and I will prosecute this to the fullest extentI have filed seeveral complaints with local and federal agencies in this matter.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
As of October, I have received another email notifying me of a new delay in the delivery of my orderThe new date indicated is now OctoberThis is the 6th delayI was in touch with Ms *** last week who has been helpful on the phone but unfortunately has not been able to give confirmation on delivery of the order.your response to my Revdex.com complaint states that the order is ready for pick upAs per the email I received todayThis is not trueThe order is not ready for pick up and delivery to local terminal has been delayed again to October. furthermore, Wayfair website is still advertising this table as ready to ship within 1-weeksThis is clearly information and unacceptably misleading to customers. I am asking, again, that information be accurately advertised on the Wayfair website, and would also like a final confirmation from Wayfair on whether they are able to sell me the table I want to buy as advertised on their website, or whether they simply cannot do soI do not want to receive more unreliable information about when the table will supposedly ship.
Regards,
*** ***