Wayfair, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please the package was never signed for by myselfOr receiversThe credit card company awarded the dispute in my favor and trying to file creditors for this is not legalYour complaint is with my CC company They decided the dispute was validYou are going against a financial institution and now trying to take it out on meI plan to file legal charges if this is not dropped as the CC company already made their decisionHey agree it was NOT delivered and I should not be charged Regards, *** ***

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer.The customer placed her order on 12/14/for the table and sectional which shipped on 12/15/and 12/14/2017, respectively.The customer contacted us on 12/22/to notify us that her delivery arrived
for the table and was missing several partsWe promptly set the table up for a full refund.The sectional had an estimated delivery date of 1/2/The expected delivery date was moved up to 12/28/2017, but the sectional arrived to the local delivery company even earlier than expected on 12/21/Unfortunately, we scheduled the sectional to be delivered on 12/23/but and were unable to deliver it that day due to bad trafficWe offered to reschedule the delivery for 12/27/2017, but the customer indicated, at one point, that she no longer wanted the sectional, so it was set up to be returned for a full refundThe return was completed and a full refund was issued on 12/27/2017. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and agree that this delay with the order was unacceptable. We have reached out to the customer to further apologize for the trouble and offered to reorder the sectional at a discountIf the customer has any additional questions they may contact *** *** at (*** ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for any confusion the customer experienced with the *** Night Guarantee or our Mattress return policy. The customer placed her order for the *** Foam Mattress on October 26, She contacted us on November 3rd stating she found it cheaper on another website and wanted us to match the price or she would return the item.We have informed the customer that Wayfair does not offer a price matching guarantee for outside retailers, nor do we honor outside retailer’s warrantiesWith that being said, both our warranty and the retailers, *** Night Guarantee, cover how satisfied the customer is with the feel or sleep experience on the mattressHowever, the customer would still be responsible for the return shipping cost. As previous mentioned our policy states the following: "If you aren't satisfied with its feel then, call our mattress experts and we can exchange it for a brand new mattress within the first days you have itAll it takes to get that new mattress is a $processing and pifeeIf your new mattress is more expensive than the original, we just ask that you cover the difference in price too."The ***' 100-Night Money-Back Guarantee states:“If after days you decide that your *** mattress is not for you, you may return it for a full refund of your purchase price as long as any bonus items received with your mattress are returned in new, unopened conditionYou will simply need to box the mattress for shipping and we will arrange for a curbside mattress pickupOnce we receive your mattress, a full refund of the purchase price will be refunded back to you.” They too charge a round trip shipping fee and refund only the purchase price of the mattress.If the customer has any additional questions, she may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I have been working with *** from wayfair whom has done an excellent job in giving me updates. Just day after talking with him, my order was shipped.I am eagerly waiting for the sectional to arrive and feedback to wayfair is that although their customer service is very attentive, that they also have to ensure that the products are available and delivered in a timely manner.
Regards,
*** ***

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for Birch Lane - Carson Sideboard on August 7,The customer contacted us on August 22nd to check on the status of her deliveryWe advised that
it was estimated to arrive at the delivery agent between August 19th- 24thIt arrived to the delivery agent on August 24th but due to scheduling issues was unable to deliver until September 4thWe sincerely apologize for the trouble caused and agree the delay with delivery is unacceptable. A customer service specialist has been working with the customer to resolve the complaintWe have contacted the customer to resolve any outstanding issuesIf the customer has any additional questions she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concesincerely apologize for the trouble the customer experience with their order. We have two different credit options available for our customers to apply forThe customer applied for the Wayfair Credit Card in order to take advantage of our promo for $off of the
first purchaseIt seems that there was a technical error that caused the application for ***, our other credit option, to be applied forWhen the customer was able to place her order, it was paid for with *** credit and not her Wayfair Credit CardDue to this error, she did not receive the $off her first purchase or have the charge go to the correct payment method. Due to our payment policy, our service team was unable to switch the payment method on the same order from *** to the Wayfair Credit CardHowever, we do have options for our customers and are happy to provide help if possible. We have reached out to the customer and apologized for the frustration and confusionWe have explained the Wayfair Credit Card more clearly and offered a resolution for her to receive the promo and the charge to be put on the Wayfair Credit Card. If the customer has any additional questions, they may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards-*** ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. The customer’s order for the *** - Retreat DLX Person Jet Plug & Play Spa was delivered on 8/27/Unfortunately, the spa cover was not included with the initial deliveryAs
soon as the error was brought to our attention we contacted our carrier to see if they could locate the missing cover and we ordered a replacement cover on 9/2/2015. The replacement cover was shipped on 9/and is currently estimating to reach the customer’s local area between 9/18-9/Once the item is at their local delivery the customer will be contacted for a delivery date and window We reached out to the customer via phone to further apologize and make sure they’re up to date with the delivery estimates for this replacement coverIf the customer has any additional questions, she may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Nothing has been done to address any of my complaints Just the same excuses given again A product branded *** *** was sold under the strength training category The only information regarding weight capacity was given by a previous purchaser and implied a much higher weight rating No response by Wayfair was made to this person's comment on *** Marketplace This product is unsafe for men who strength train using a barbell This information was not available until I received the product and its owner's manual I asked for them to pay shipping and was given a shipping label, which gave an initial impression they intended to do so The refund was reduced by the cost of returning the product they only sold by misleading My error was doing business with Wayfair Won't happen again
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. The customer placed their order on June 30, for the *** *** - *** *** Soft Home Furnishings Piece Outdoor Throw Pillows SetRegrettably, the customer's order was unable to be
delivered by *** per tracking ***We received an email from the customer on July 31st informing us the item never arrived and we promptly ordered a replacementLater that day we received the Revdex.com complaint requesting a full refundWe then canceled the replacement order and issued the customer a full refund for the merchandise that was not deliveredWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable.We reached out to the customer to further apologize and have issued a full refundIf the customer has any additional questions she may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify our error, we offered to provide the customer a discount off the correct price of $855.00.We unfortunately encountered a pricing error with the *** Ivory Area Rug, and
as a result the customer's order was cancelled and all pending charges reversedWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, "Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)" (***).We reached out to the customer to apologize and offered a discount off a future purchaseIf the customer has any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's order was incorrectly marked as being delivered on June 21,
and as a result half of the order was misplaced at our local delivery terminalWe initiated a dock search to find the lost merchandise and agree the delay with the customer's order is unacceptableA replacement for the customer's *** Bed has been ordered and the delivery is scheduled for July 6, 2017.We reached out to the customer to further apologize and to facilitate the delivery of this merchandiseIf the customer has any additional questions she may contact *** ***, at (***We hope this information is helpful in resolving this complaint. Kind Regards, *** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. Though the customer's item arrived in the manufacturer's packaging, it is the same great product that was displayed on our websiteWe have no desire to mislead our customers and regret
when there is any confusion. We reached out to the customer to apologize and explain our white label brands and offer any assistance with her orderThe customer confirmed they will be keeping the order and we will proceed to assistIf the customer has any additional questions, she may contact *** ***, Revdex.com liaison at ***. Best Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I am not comfortable accepting the company's response until the correct replacement part has been received. I do not consider this matter resolved at this timeRegards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. We are requesting a refund for the amount of the glider/recliner
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order.We received a return request for the customer's item on 6/25/This request was submitted online, and Store Credit was the selected refund methodWe issued the Store credit refund on
7/12/after confirming that the item was returned to our warehouse per our standard return policyOur customer called us on 7/21/and informed us that she wished to change her refund method to be refunded to her original payment methodWe then issued the Store credit back to the customer's original payment method on 7/21/16.Another return request was received on a separate order for another item on 7/11/This return refund was credited to the customers original payment method as requested on 7/26/16.We reached out to the customer to apologize and further clarify these creditsWe sincerely apologize for any confusion with our return and refund processIf the customer has any additional questions, she may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced while shopping with us.We offer many items in our clearance centerThe items listed in our clearance center are previously purchased and returned merchandise that we offer at a large discountDue to the nature of
our clearance center, we have very limited stock of each product The customer was interested in purchasing the *** Campaign Writing Desk from our clearance centerUnfortunately, when she went to add the items to her cart, the desk became unavailable at the clearance priceRegrettably, we are unable to provide new inventory at the clearance return pricingWe agree the lack of follis unacceptable and we have address this concern with the parties involvedWe are also working with our engineering teams to prevent similar inventory occurrences from happening in the future We sincerely apologize for any confusion this has caused the customer. We reached out to the customer to further apologize for her experienceWe have offered a discount on a similar desk (as the *** Campaign Writing Desk is currently out of stock), or to send a discount code to use on a future purchase should none of the alternative similar desk option be acceptableWe hope this information is helpful in resolving the complaintPlease contact *** *** at *** with any follquestions or concernsKind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderThe customer’s order has been cancelled and all pending charges have been reversed.Regrettably, we incorrectly listed the 2-Piece Newport Wall Mirror & Drawer Set as coming with a Drawer
Set when it was only the Newport Wall MirrorWe have no desire to mislead our customers and regret when these rare errors occur. One of our specialized service managers is currently working with the customer to locate an alternative Wall Mirror and Drawer set. We have reached to further apologizeIf the customer has any additional questions or concerns she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience and frustration the customer experienced with her order. The customer placed her order for the Elnora Loveseat and Sofa on 9/16/and provided an estimated delivery date of 10/08/We strive to provide our customers with
accurate shipping and delivery estimatesRegrettably, there was a delay with our freight company and we provided a new estimated delivery date on or before 10/14/2015.We have reached out to the customer to further apologize for the frustration caused by the delayThe Loveseat and Sofa were delivered on 10/14/15, sadly they had been damaged in transitOur highly specialized service agent working with the customer has ordered replacements, which are estimated to ship on 10/23/and will continue to work with the customer until the order is resolved. If the customer has any further questions or concerns, she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concesincerely apologize for the trouble the customer experienced with her orderIn an effort to resolve the situation we have ordered the necessary parts to complete the original bed. The replacement parts are estimated to ship May 2, and estimated to arrive May 9, 2017. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service specialist will continue to work with the customer to resolve the complaintIf the customer has any further questions or concerns, she may contact *** ***, at (***.We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com