Wayfair, LLC

To Whom It May Concern: We sincerely apologize for the inconvenience the customer has been experiencing with his order. In an effort to rectify the situation we have ordered a replacement Lodge Futon Frame and Mattress, which was delivered on December 29thThe customer placed an order
for the Lodge Futon Frame and Mattress on December 12thThe item was shipped on December 15th and it was delivered on December 19thRegrettably, on December 20th the customer notified us that he did not receive the itemWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer receiving their order is unacceptableWe ordered a replacement item on December 20th which was shipped out on December 22nd and delivered on December 29th We apologize that the replacement item did not arrive in time for the customer’s holiday celebration and as a gesture of our heartfelt apology we have provided a 15% promotional code on a future orderWe have reached out to further apologize for the troublesomeness experienceIf the customer has any additional questions or concerns he may contact *** ***, at ***We hope this information is helpful in resolving the complaintBest Regards, Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced on her order In an effort to rectify our error the Tiffany Upholstered Platform Bed was cancelled and the pending charge of $has been fully reversed.We work hard to provide accurate shipping and delivery
estimates and we sincerely apologize when an item is backordered without prior noticeOn December 17, we notified the customer that the Tiffany Platform Bed was unavailable until February A senior manager worked with the customer to resolve the issue by cancelling the Tiffany Platform Bed and providing her with a $gift certificate, a discount on her order, and a coupon code to apply to a future order.We reached out to the customer to further apologize for the troublesomeness experienceIf the customers have any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. I've talk to the rep name *** via email and his response was insulting and I don't appreciated itI want them to honor my priceThat is all.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I was told that Wayfair would day ship the table top after I complainedHowever it still has not arrived.
Regards,
*** ***

To Whom It May Concern,We are very sorry for the trouble the customer experienced on her orderThe two orders were cancelled on November 14, and all pending charges have been fully reversed.Our customer's security is very important to us and we are continuously increasing our security
measuresRegrettably, the customer's order was caught in our security system and promptly cancelled due to previous fraudulent orders placed in September that had the same account informationOn November 14, the customer inquired as to why the order was cancelledWe understand the customer's situation and have taken the necessary steps to ensure future orders will process.We reached out to the customer to further apologize for the trouble, confirm that the pending charges were reversed and that we have recognized her account is not fraudulentIf the customer has any additional questions or concerns she may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** wayfair ship hundreds probably thousands of bulk items yearly.These items should be opened and inspected by the customer IMMEDIATLEY upon delivery. The shipping company should then remove the item and have the item replaced or refunded how the customer wants.Wayfair gives no consideration to the amount of time customers wait for the item, then have to deal with wayfair to correct the problem. The problem should and could have been corrected with one phone call or email not the multiple that it took

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify our error, we offered to provide the customer with a significant discount on an alternative product. We do our best to ensure that our products are listed with the
correct and most up to date informationRegrettably, when the customer purchased the *** Light Blue/Fuchsia Area Rug, it was listed with the incorrect priceWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price.We reached out to the customer to apologize and offered a significant discount on an alternative productIf the customer has any additional questions or concerns she may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the Pulaski Furniture - Curio Cabinet. The customer
placed his order for the cabinet on 2/03/At the time of purchase, we provided him with an estimated ship date of 2/10/The customer contacted us on 2/5/to request that his order be cancelledUnfortunately, at that the time, the customer's order was in the process of being shipped and once an order is shipped, we are unable to cancel itIf a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. We have reached out to the customer to further apologize for the frustration caused, and informed him we issued a full refundIf the customer has any further questions or concerns, he may contact ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we issued a discount to the customer on November 27, 2017. We handle standard returns, defects, and damage issues within days of deliveryDuring this
time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn November 27, the customer notified us that the *** *** * *** Sectional she ordered and received was damagedPictures were provided for the damage on the sectional by the customerRegrettably, the damage issue was not properly addressed at that time. We reached out to the customer to further apologize for the troubleIf the customer has any additional questions, she may contact *** ***, Revdex.com liaison, at ***We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I am rejecting the response because wayfair should be held accountable for their advertising in order to get me to their website and waste my time trying to find and reload the advertised product.
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderThe customer has been refunded in full due to the misinformation. When this order was placed, we had introduced a new program to include installation for a limited scope of items and
locationsWe initially had offered this service to the customerWe later found we were unable to provide this to the customer due to the limitations on this productWe have no desire to mislead our customers and regret when these rare errors occurWe sincerely apologize for any inconvenience our error caused to the customer and have updated our information to accurately show the available options. We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, she may contact ***, at *** We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #I understand that by choosing to accept the business response that my complaint will be closed as resolved. Because of the timely resolution, I also request that nothing be posted in a negative aspect concerning Wayfair.
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we have scheduled a furniture technician to repair the recliner. On June 12, the customer notified us that the *** Upholstery - Miracle Pearl Double
Motion Console Loveseat he ordered and received was defective and no longer functioning on one sideAs this item was still under warranty, our specialized team began actively working with the customer and the manufacturer to determine the cause of the issue and find an appropriate solutionRegrettably this issue took longer than anticipated to resolveWe sincerely apologize for the trouble caused and agree the delay with the repair is unacceptable. We reached out to the customer to further apologize for the trouble and provided a discount to reimburse for the leather specialistIf the customer has any additional questions, he may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

Dear Revdex.com,I do not accept Wayfairs response,they still have the impression that I was to pick the item up & I did offer to do that ,but they didnot get back with me in time to pick the item up on that saturday(sep.12) because of there neglagence in helping me out in ample time & im scheduled to work every saturday thru october.Again we are going into the 8th week since I ordered the item & still have not recieved the item & this is unacceptable.I still would like to be contacted by the CEO(*** ***) as requested to let him know a majority of his managerial staff have neglected there duties in resolving this issue in a timely manner
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customerIn an effort to rectify the situation we are working with the customer and the card-issuing bank to ensure the interest incurred during this time is removed.The customer placed her order on 5/26/for the
*** - Rocket Ultra Lightweight Vacuum and Meridian Rugmakers - *** Hand-Tufted Blue Area RugThe order was shipped out of our warehouses on 5/27/and delivered on 6/1/When we received this order online, the option to receive " month 0% Financing" had not been selected during checkoutWe truly cannot apologize enough for any inconvenience this may have causedOnce the customer brought this to the bank, we accepted the change to the corrected financing plan.We have reached out to further apologize and ask the customer to reach out to the bank with us to have this resolvedWe will be accepting the removal of the interest charges once we are contacted by the bankIf the customer has any additional questions or concerns, she may contact *** *** at ###-###-####We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed his order on 11/22/for the *** *** -
*** *** Piece Lounge Seating Group with Cushion with an estimated delivery to the customer's local area by 12/We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we apologize if the delivery expectations were confusing at the time the order was placed. The customer's order has been scheduled for delivery tomorrow, December 12/between AM - PMWe have reached out to the customer to notify them of this delivery appointment and to apologize for any confusion regarding the delivery expectations. If the customer has any additional questions or concerns, he may contact *** ***, Revdex.com Liaison at ***###-###-####We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customerIn an effort to rectify the situation we have ordered a replacement bunk bed and provided a significant discount for the trouble. The customer placed their order for the *** * *** * *** Triple Bunk Bed
Twin Headboard and Footboard on February 23, Regrettably, the item was listed as a complete bunk bed when the customer placed the order on February 23, 2017, however the order registered as just the footboard and headboardThese parts were delivered on March 27, We ordered the remaining pieces to complete the set which shipped on May 30th, Unfortunately, our carrier has not been able to locate the remaining packagesWe are working with our carrier to fully sweep their warehouse and search for the packagesWe have also placed another replacement order at no additional cost for the customerWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable.If the customer has any additional questions or concerns, he may contact *** *** at ***We hope this information is helpful in resolving the complaint. Kind Regards,*** *** Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer. We can confirm that the customer's order shipped and is estimated to be delivered on or before July 12thThe item shipped with *** tracking number *** and may be tracked on www.***.com.We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.If the customer has any additional questions or concerns, she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com