Wayfair, LLC

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we have provided a refund for the cost of assembly for the orderThe customer ordered the *** Piece Dining Set on November 23, and it was
delivered on December 29, The customer upgraded the delivery to include full service deliver and assemblyThe assembly includes light setup requiring basic tools, such as a screwdriverWe are very sorry that this service was not completed and agree that this is unacceptableWe reached out to the customer to further apologize for the trouble and apply an additional discount to the orderIf the customer has any additional questions, they may contact *** *** at ***We hope this information is helpful in resolving this complaintKind Regards, *** *** Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customerIn an effort to rectify the situation we will be ordering the missing parts for the customer's panel bed.The customer placed his order on May 27, for the Sona Contemporary Panel Bed by *** ***
The order was shipped out of our warehouse on May 31, and unfortunately a portion of the shipment was lost in transitWe promptly ordered the customer a replacement unit which shipped on June 17, We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we apologize for the delay.Regrettably, there was a delay as a portion of the replacement unit was temporarily lost in transitThe replacement unit was delivered on July 6, and the customer informed us that the legs of the bed are missingWe have ordered replacement legs, which are estimated to arrive by July 14, 2016.We have reached out to further apologize and have ordered replacementsIf the customer has any additional questions or concerns, he may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her orderIn order to resolve the situation we have applied a 20% discount to the customer’s order.The customer placed her order for the Flash Furniture - Temptation Massaging Microfiber Recliner
with Heat Control on August 13, On August 26th the customer notified us that her delivery arrived missing the assembly instructions and the hardware We promptly ordered the customer a replacement hardware pack and provided the assembly instructions by email. After further investigation with the manufacturer, we were informed that the back of the recliner just clicks into placeAs a result we cancelled the replacement hardware pack and one of our customer service managers continued provide assistance with the assembly of the heating and massage controlsOn September 29th, the customer informed us she wants to return reclinerWe informed her that we would make an exception to our day return policy by splitting the return shipping costThe customer informed us she would call us back when she was ready to process the return. We have reached out to further apologize and with resolutions; at this time we have not received any response from the customerHowever, we have applied a 20% discount to the customer’s order for the troublesomeness the customer experienced with the assemblyWe have also offered to step further outside our return policy by waiving the return shipping and providing a full refund once the recliner is returnedIf the customer has any additional questions she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern:We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we ordered the customer a replacement, which is estimated to ship on January 19, 2016.The customer placed her order for the Doral Metal Bed on December
29, The customer contacted us on December 31, to notify us that her delivery arrived missing partsUnfortunately, the parts were unavailable and the resolution of issuing a full refund was undesirableWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and agree that more could have been done to resolve the situation to the customer’s satisfaction.We reached out to further apologize and have ordered the customer a full replacement, which is estimated to ship on January 19, If the customer has any additional questions, she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience caused to our customerDue to a an error, our customer received an erroneous charge on their Wayfair Credit Card statement. In this instance, the customer was charged in the amount of $for another customer's
orderThis incorrect charge was caught immediately and the charge was reversedUnfortunately, due to the error, a month hold was placed on the customer's cardThis charge has been reversed, but will not show as reversed until approximately May 30th, 2018. We have reached out to the customer by phone and email to explain the situationWe have offered to correct any finance charges or interest accrued by the customer for the erroneous chargeIf they have any further questions they may contact Customer Advocate *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedI sincerely appreciate the business' efforts to rectify the issues in my efforts and they have made good on their promise in a most gracious manner, and for that I thank them for their resolution.
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with their orderThe customer's order has been cancelled and their pending charge of $has been voided.We do our best to ensure that our products are listed with the correct and most up to date information
Regrettably, when the customer placed their order for the Sofas Go - *** Arm Chairs, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience caused to the customer and have updated our listing to accurately show the correct price. We have reached out to the customer to further apologize and offered a discount on the chairs or alternative items we can offer with a discount as well. If the customer has any further questions or concerns, he may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** Wayfaircom

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderWe stepped outside of our return policy and refund the customer in full for the Rectangular Tufted Storage. We are proud to offer our customer's a 30-day return policyPer our return policy, if a
customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costsIn the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occur.We reached out to the customer to further apologize and offer assistance with her full refund returnIf the customer has any additional questions, she may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order In an effort to rectify the situation, we assisted the customer with re-ordering his items and provided a discount. The customer placed an order for the Meadow 4-in-Convertible
Crib Set and Signature Drawer Double Dresser on 1/14/Regrettably, the order was automatically cancelled as it did not successfully pass through our security checksWe take our customers’ security very seriously and sincerely apologize for inconvenience our security measures caused.We reached out to further apologize and assisted the customer with re-ordering the crib set and dresser at a discountIf the customer has any additional questions or concerns he may contact *** ***, Revdex.com Liaison at ***We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer has experienced with their Wayfair credit card account. Regrettably, we are unable to provide the customer with information regarding any interest chargesThe Wayfair Credit Card Accounts are offered by *** Bank and
due to Consumer Privacy laws, we are unable to view financial information or request it on the customer's behalfHowever, to assist our customer we have provided them with *** Bank's information to speak directly with them regarding any billing, finance, interest rates and collecting paymentWe have also offered to hold a 3-way conference call with the customer and *** to assist with a resolution. We have reached out to the customer to further apologizeIf the customer has any additional questions or concerns, they may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for the *** *** - Queen Upholstered Platform Bed on May 27th, The customer contacted us on June 8th to notify us that her delivery
arrived and was missing legs for her headboardWe ordered the customer replacement parts to be shippedUnfortunately, there is a delay with shipping the replacement partsWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptable. A customer service specialist has been working with the customer to resolve the complaintWe have requested the warehouse immediately ship the requested parts, and have notified the customer that the original parts may also be found behind the headboard.If the customer has any additional questions she may contact *** ***, Revdex.com liaison at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
** ***

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with his orderThe customer's order for the Ladiville Twin Bunk Slats was been refunded in full for the amount of $82.30. We do our best to ensure that our products are listed with the correct and most up to
date product and pricing informationRegrettably, when the customer placed his order for the Ladiville Twin Bunk Slats, the item was listed with incorrect product informationWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct product information. We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, he may contact *** ***, at *** We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern:We apologize for the trouble the customer has experienced with their order for the *** End TableThis was confirmed as lost in transit by *** under tracking number ***.At this time - we have ordered a full replacement at no additional charge which will be
shipped out on or before March 10thOnce it leaves our warehouse we will provide the customer the new tracking information.We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, she may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer has experienced with her order. The customer placed her order for the Jonathan Sofa on April 30, On May 13, we notified our customer that her sofa was regrettably damaged in transitDue to this damage, the
customer chose to receive a full refund instead of a replacementRegrettably, due to a technical error the customer’s refund was not processed in a timely mannerWe sincerely apologize for any inconvenience and agree the delay with the customer’s refund is unacceptableAs a gesture of our heartfelt apologies we have provided a gift card to use on a future order.We have reached out to the customer to further apologize for the delay and have confirmed with the customer that received the full refund to her accountsIf the customer has any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his order. The customer placed his order for *** Home Co - Chestnut *** Reclining Sofa and Recliner on February 26, The customer contacted us on April 12, to notify us that
the recliner has not arrivedWe promptly ordered the customer a replacement recliner to be shippedUnfortunately, there was a delay with shipping the missing partWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptable. A customer service specialist has been working with the customer to resolve the complaintWe confirmed the missing recliner is scheduled for delivery on June 7, If the customer has any additional questions he may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

*** *** ***:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Bait And SwitchAdvertisingThese are just a couple of descriptions that come to mind when thinking about Waifairs pricing and product description practiceWhen I originally purchased SKU#*** Avion Piece Dining Set it was listed on line for $(I have a pdf saved of the listing and price)They have once again admitted they made an error and have tried to pry more money out of me by only offering me 50% off the remaining chairsThey know that I can't sit me and my family at a table with only chairs. As stated before, the only acceptable settlement to this complaint is that they offer the pieces at the price listed when I made my online purchase($653.97)All other offers will been deemed as insufficient and an unacceptable attempt at resolving Wayfarers poor pricing and advertising practices that misleads clients
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced while shopping with usIn an effort to resolve the situation we offered to provide a full refund return on the sofa or a significant discount on the remaining pieces in the configurable set.We do our best to
ensure that our products are listed with the correct and most up to date informationRegrettably, when the customer was interested in purchasing the *** Configurable Living Room Set, the set was listed at a price for the sofa only and each additional piece would need to be manually added in to make the set configurable to the customer's selectionWe sincerely apologize for any confusion our listing caused to the customer and have updated our listing to have all pieces of the set pre-selected so the pricing is accurate.We reached out to the customer to further apologizeWhile we are unable to honor the set at the sofa pricing, we stepped outside our policies by offering to discount the remaining options within the *** Configurable Living Room Set once in stock. If the customer has any further questions or concerns, they may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed her order on 2/9/for the Fulton BedRegrettably, the customer’s order was mistakenly marked as shipped instead of being marked as backorderWe strive to ensure that all orders are
successfully filled and delivered to the satisfaction of our customers and we agree that the delay and misinformation with the customer's order is unacceptable.We reached out to the customer to further apologize and have been working with our warehouse to make sure that the customer's order was prioritized and shipped as soon as possibleThe customer’s order was shipped on 3/9/and is currently estimated to arrive at our local delivery terminal between 3/16/and 3/21/Upon arrival our delivery terminal will contact the customer within business days to notify her of the final delivery date.If the customer has any additional questions or concerns, she may contact *** ***, at ***.We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com