Wayfair, LLC

To Whom It May Concern, We apologize for any inconvenience or misunderstanding that was a result of this order.The customer placed their order on 11/27/for the *** - Response Performance 12" Cushion Firm Tight Top Mattress which had an estimated estimated delivery date of 12/27/and
included the In Home Mattress Set Up & Removal. Regrettably, the delivery company did not preform the removal of the old mattressWe have no desire to cause an inconvenience to our customers in any way and regret when these isolated incidents occur.In effort to rectify this situation we have reached out to the customer to apologize and set up the removal of the old mattress with another company to ensure that the service is completedWe will also continue to work with the customer regarding the mattress removal and have provided a discount for the experience with the delivery. If the customer has any additional questions or concerns they may contact *** ***, Revdex.com Liaison, at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** The business did contact me and I am not satisfied with their responseThis was my response and I am waiting for a reply: Good afternoon ***,As a consumer is it never good to hear that there was an error in pricingAs stated in my complaint, I was looking forward to the item that I had purchasedI had envisioned it already on my patio so I am sure you could understand the disappointmentIts unfortunate that this error was made, but it mind boggle when you are dealing with a company who advertises that you have "Just what I need" and not abide by that mottoHad this have been ***, *** ***, ***, or any other company they would have apologized for the error (which you did), but also made good on itI did look at your suggestions and I can say none of those are even close to what I was hoping would have been delivered to my front porch by nowI did however compile my own list and I tried to be fair unlike how I feel Wayfair is being with meIt is not my fault that the item I purchased was thousands of dollarsI did not make that mistakeThank you for trying to resolve this issueI am still very disappointed. *** *** * *** *** *** *** with Cushions*** *** * *** *** *** *** with CushionsYou'll love the *** * *** *** *** *** with Cushions at Wayfair - Great Deals on all Furniture produ...*** *** * *** *** *** *** with Cushions*** *** * *** *** *** *** with CushionsYou'll love the *** * *** *** *** *** with Cushions at Wayfair - Great Deals on all Furniture produ...*** *** *** Piece Sectional Seating Group with Cushions*** *** *** Piece Sectional Seating Group with CushionsYou'll love the *** Piece Sectional Seating Group with Cushions at Wayfair - Great Deals on all Furnit...*** *** *** Piece Sectional Seating Group with Cushions*** *** *** Piece Sectional Seating Group with CushionsYou'll love the *** Piece Sectional Seating Group with Cushions at Wayfair - Great Deals on all Furnitu...*** *** *** Piece Seating Group with Cushion*** *** *** Piece Seating Group with CushionYou'll love the *** Piece Seating Group with Cushion at Wayfair - Great Deals on all Furniture products...*** Studio *** Piece Sectional Seating Group with Cushions*** Studio *** Piece Sectional Seating Group with CushionsYou'll love the *** Piece Sectional Seating Group with Cushions at Wayfair - Great Deals on all Fur...Creative Living *** Piece Sectional Deep Seating Group with CushionsCreative Living *** Piece Sectional Deep Seating Group with CushionsYou'll love the *** Piece Sectional Deep Seating Group with Cushions at Wayfair - Great Deals on all Furn
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the error in our prior response, we were actually informed of the backorder on February 7, at which point we notified the customer via email.We have been informed by our manufacturer that these items are nearing the end of production and are expected to ship within the next weekThe customer will be notified via email as soon as these are shipped.If the customer has any additional questions or concerns she may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
* ***

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. We partner with several other large online retailers, including ***.comThey list our items on their website, and we provide any follow up customer serviceUnfortunately, we
incorrectly listed the ***l Youth Mesh Bed as the full configurable bedroom set, rather than just the bedWe have no desire to mislead our customers and regret when these rare errors occur. We reached out to the customer to further apologize for the trouble and provided her with several resolution optionsIn an effort to rectify our error, we have arranged a return for a full refund to the customer. If the customer has any additional questions or concerns she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderThe customer's order has been cancelled and the *** charge for $has been refunded. We do our best to ensure that our products are listed with the correct and most up to date
informationRegrettably, when the customer placed her order for the *** Piece Seating Group with Cushion, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience error and caused to the customer and removed the product from site to correct our pricing.We have reached out to the customer to further apologize and offer alternatives at a discountIf the customer has any further questions or concerns, she may contact *** *** at ###-###-####We hope this information is helpful in resolving this complaint.Kind Regards,***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we fully refunded the customer $on May 27, 2016. We handle standard returns, defects, and damage issues within days of deliveryDuring this time,
we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn May 8, the customer notified us that he received incorrect parts for his itemWe shipped the parts on May 16, 2016, but regrettably the incorrect parts were sent insteadWe issued a new parts request, but unfortunately we were unable to expedite them and the customer requested a full refund.We reached out to the customer to further apologize for the trouble and offer to reorder the item, or offer him similar items at a discounted priceIf the customer has any additional questions, he may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with his orderThe customer's order has been cancelled and the *** charge of $was refunded on September 19th, 2016. We do our best to ensure that our products are listed with the correct and most
up to date informationRegrettably, when the customer placed his order for the ** Classics - *** Piece Seating Group with Cushions, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct price. We have reached out to the customer to further apologize as well as offer the best possible pricing on this item or alternative items closer to this price rangeIf the customer has any further questions or concerns, they may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for any confusion the customer experienced with the *** Night Guarantee or our Mattress return policy. The customer placed her order for the *** Foam Mattress on October 26, She contacted us on November 3rd stating she found it cheaper on another website and wanted us to match the price or she would return the item.We have informed the customer that Wayfair does not offer a price matching guarantee for outside retailers, nor do we honor outside retailer’s warrantiesWith that being said, both our warranty and the retailers, *** Night Guarantee, cover how satisfied the customer is with the feel or sleep experience on the mattressHowever, the customer would still be responsible for the return shipping cost. As previous mentioned our policy states the following: "If you aren't satisfied with its feel then, call our mattress experts and we can exchange it for a brand new mattress within the first days you have itAll it takes to get that new mattress is a $processing and pifeeIf your new mattress is more expensive than the original, we just ask that you cover the difference in price too."The ***' 100-Night Money-Back Guarantee states:“If after days you decide that your *** mattress is not for you, you may return it for a full refund of your purchase price as long as any bonus items received with your mattress are returned in new, unopened conditionYou will simply need to box the mattress for shipping and we will arrange for a curbside mattress pickupOnce we receive your mattress, a full refund of the purchase price will be refunded back to you.” They too charge a round trip shipping fee and refund only the purchase price of the mattress.If the customer has any additional questions, she may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for any confusion and inconvenience we caused the customerIn an effort to rectify the situation, we have provided the customer a discount off the order.Regrettably, the customer's order was mistakenly marked as shipped instead of being marked as backorderWe truly cannot apologize enough for the delay and misinformation the occurred as a resultThe delivery of the customer’s order has been scheduled for Friday, April 1, and we will continue to monitor the customer’s order.If the customer has any additional questions or concerns, she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we issued a partial refund of $to the customer on September 6, 2016.We handle standard returns, defects, and damage issues within days of deliveryDuring
this time, we are happy to order replacements, parts or units, or offer a full refund for damaged or defective itemsOn August 23, the customer notified us that the Carlisle Dresser in Antiqued White she ordered and received was defectiveRegrettably, the issue was not properly addressed by our service agentWe understand the customer's situation and agree this should have been handled with more urgency. We reached out to the customer to further apologize for the troubleIf the customer has any additional questions, she may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced on his order. As requested by the customer, we have reached out to the issuing card holder's bankThey have removed the $late charge and the 2.68% interest as the customer requested. We reached out to inform the customer and to further apologizeIf the customer has any additional questions or concerns he may contact *** *** at (***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer.The customer placed her order on 12/14/for the table and sectional which shipped on 12/15/and 12/14/2017, respectively.The customer contacted us on 12/22/to notify us that her delivery arrived
for the table and was missing several partsWe promptly set the table up for a full refund.The sectional had an estimated delivery date of 1/2/The expected delivery date was moved up to 12/28/2017, but the sectional arrived to the local delivery company even earlier than expected on 12/21/Unfortunately, we scheduled the sectional to be delivered on 12/23/but and were unable to deliver it that day due to bad trafficWe offered to reschedule the delivery for 12/27/2017, but the customer indicated, at one point, that she no longer wanted the sectional, so it was set up to be returned for a full refundThe return was completed and a full refund was issued on 12/27/2017. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and agree that this delay with the order was unacceptable. We have reached out to the customer to further apologize for the trouble and offered to reorder the sectional at a discountIf the customer has any additional questions they may contact *** *** at (*** ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed her order on 12/31/for the *** * *** *** *** with MirrorUnfortunately, we experienced an unexpected delay on the item and pushed the shipping date from 1/3/to
1/17/Our customer service team had also attempted to submit a ship speed upgrade, but regrettably the request was not able to be processed before the product shipped outWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.The customer has received her item and has since reported that the *** *** *** *** *** arrived defective, and as such we have processed a full refund for the product. If the customer has any additional questions or concerns, she may contact *** ***, Revdex.com Liaison at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed her order on 11/28/for the *** - Upholstered Canopy BedUnfortunately, we experienced an unexpected technical issue on this order and this pushed the shipping date from 11/to
12/We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service manager has been working with the customer to ensure the delivery of her item and upgraded her shipping to Next Day AirThe customer's order was shipped on 12/07/and Delivered on 12/per *** tracking ***.If the customer has any additional questions or concerns, she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
It's unsatisfactory regarding my poor experience and EayFaor's lack of initative to resolve the missing partsThey are failing to tell you (Revdex.com) that yes I submitted a claim for missing parts on 6/8/17, but they never contact me regarding the parts and I had to reach out to themNOW they are FINALLY checking with the on when the parts can be shipped out??? It's been approximately days since I receive my damaged box with missing partsIt shouldn't take this long to know if they have the inventory or not. Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please the package was never signed for by myselfOr receiversThe credit card company awarded the dispute in my favor and trying to file creditors for this is not legalYour complaint is with my CC company They decided the dispute was validYou are going against a financial institution and now trying to take it out on meI plan to file legal charges if this is not dropped as the CC company already made their decisionHey agree it was NOT delivered and I should not be charged Regards, *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order We stepped outside of our return policy and refund the customer in full for the *** Upholstered Headboard in King size. We are proud to offer our customer’s a day return policyPer
our return policy, return shipping costs are deducted from the customer’s total refund In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, she may contact *** ***, at *** We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com