Wayfair, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I am not satisfied with the offer Wayfair has made for the *** table to be sold for $Wayfair had misleading price information by posting the table for $and should be able to honor that price
Regards,
*** ***

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for *** *** - 30" Bar Stool on November 11, at which time we sent an email confirmation with the estimated ship date of November 17th and
delivery estimate of November 19thOn November 14th we addressed the customers concerns regarding the expedited delivery, the time from when an order ships from our warehouse to when it is delivered to the customerHowever, each of our warehouses has a processing time to prepare an order for shipmentThe customer’s order was shipped on November 14th and was delivered two business days later on November 17thWe strive to be as accurate as possible with our shipping and delivery estimates and truly regret when there is any confusion.We reached out to the customer to further apologize for the trouble and as a gesture of our heartfelt apologize we have issued a refund for the expedited shipping cost $as well as an additional 10% discount in the amount of $15.60.If the customers have any additional questions or concerns she may contact *** *** *** We hope this information is helpful in resolving this complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with this misinformation on our siteIn an effort to rectify the situation we have extended the customer a $Wayfair Gift Card. We unfortunately encountered a pricing error with the Nob Hill Club Chair
by *** *** and as a result we were unable to fill the order for the chairs at the pricing the customer had inquired aboutWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. We reached out to the customer to further apologize and as a gesture of our sincerest apologies we have provided a $gift cardIf the customer has any additional questions or concerns he may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we have issued a discount on the order. We handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy
to order replacements, parts or units, or offer a full refund for damaged or defective itemsOn March 12, the customer notified us that the *** Sleigh Bed they ordered had a couple of wood pieces that were damagedWe understand the customer's situation and agree we should have certainly resolved the issue as soon as we were notified. We reached out to the customer to further apologize for the trouble and assisted them with the discount on the orderIf the customer has any additional questions, they may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderThe customer has been fully refunded $to her original payment method.We do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, we encountered an error with our listing on our partner’s website (***.com) where the Wine Refrigerator as it was incorrectly priced and matched to a different item, Wine Hog Cork Catcher, in our systemWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future.In an effort to rectify the situation, the customer has been fully refunded $to her original payment method and we are not asking for the Wine Hog Cork Catcher to be returnedIf the customer has any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience *** experienced with her orderIn an effort to resolve the situation, we have reached out to the customer over the phone several times, and left a voicemail each time. We were finally able to reach the customer and per our phone discussion, oversold clearance item is not a common thing here at WayfairAs a onetime courtesy, we offered to sale the customer a brand new *** 72" TV Stand at a significant discounted priceThe customer stated she was not interested since she already purchased the item elsewhereWe sincerely apologize for all of the delays and the inconvenience she had experienced on this order. We offer many items in our clearance center (previously purchased and returned merchandise) at a large discountThe *** 72" TV Stand was listed on our clearance center for such a great price, another customer already had purchased the itemWe have no desire to mislead our customers and regret when confusion like this occurs. If the customer has any additional questions or concerns they may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** *** Wayfair.com

To Whom It May Concern,We apologize for the trouble the customer experienced on their orderWe experienced a technical issue with this product listing which has since been corrected.We offer many products that while the private label name and the general brand name may differ the products
themselves are the sameThe customer did not want to receive the lamps on their purchase due to the difference in the name and we re-routed the lamp received back to our warehouse.At this time, the customer has been refunded in full for their orderWe have reached out to the customer to further apologize and advise their order has been refunded. If the customer has any additional questions, they may contact *** ***, Revdex.com liaison at *** We hope this information is helpful in resolving this complaint. Kind Regards,*** *** Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The replacement headboard was damaged and we immediately ordered a new oneWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptableThe headboard is due to arrive at our local delivery terminal between Fri, Feb - Wed, Feb Once the delivery agent has it, we will set up a time for delivery. A customer service manager has been working with the customer to ensure the delivery of his itemIf the customer has any additional questions or concerns, he may contact *** ***, at *** We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderWe stepped outside of our return policy and refunded the customer in full for the Signature Design by *** - *** Piece Dining Set. We are proud to offer our customer's a 30-day return
policyPer our return policy, roundtrip shipping costs are deducted from the customer's total refundIn the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, she may contact *** ***, Revdex.com liaison at *** We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation we have provided the customer a full refund.We strive to ensure all of our product listings are accurate and up to dateRegrettably we experienced a
system error as a result the listing was not only incorrectly listing the tile for cents per sqft., but the order processed as single tiles instead of cartons that the customer was anticipating at the time of purchase We have no desire to mislead our customers and sincerely apologize for any inconvenienceWe have reached out to further apologize and have offered to place a tile order at a significant discountIf the customer has any additional questions or concerns, she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced on their orderAs requested by the customer on 3/2/17, their order for *** at Home - *** Loveseat was cancelled and all pending charges have been fully reversed.We work hard to provide accurate shipping and
delivery estimates and we sincerely apologize when an item is backordered without prior noticeOn 3/the customer was notified by email that the couch they ordered was placed on a backorder for several weeksThey contacted us on 3/and requested cancellation for this order.We reached out to the customer to further apologize for the trouble and provided a coupon towards their next purchase or a further discount on their new orderIf the customer has any additional questions or concerns they may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I did not place an order 10/28/or 11/15/as we have not arrived to either one of these dates. I want my money refunded in full as stated. Wayfair twice billed me for incomplete orders that were shipped and expected me to pay. I called them immediately to inform them. Now they are claiming it is a technical issue. What is the next excuse? The other representative told me I had to wait until May for one and then the later part of the year for the other charge to drop off. I am very dissatisfied with this company's response and am again requesting this matter to be taken care of as it is now going into the fifth month. I have a table sitting on my floor for five months that I cannot use. They did not ship me a pedestal the second time and the first they shipped me a pedestal. I gave it back to the *** driver. I asked the driver where the table was and he told me "they told me to deliver this."
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. I've talk to the rep name *** via email and his response was insulting and I don't appreciated itI want them to honor my priceThat is all.
Regards,
*** ***

To Whom It May Concern,We are very sorry for the trouble the customer experienced on her order In an effort to rectify our error the Tiffany Upholstered Platform Bed was cancelled and the pending charge of $has been fully reversed.We work hard to provide accurate shipping and delivery
estimates and we sincerely apologize when an item is backordered without prior noticeOn December 17, we notified the customer that the Tiffany Platform Bed was unavailable until February A senior manager worked with the customer to resolve the issue by cancelling the Tiffany Platform Bed and providing her with a $gift certificate, a discount on her order, and a coupon code to apply to a future order.We reached out to the customer to further apologize for the troublesomeness experienceIf the customers have any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
THIS IS THE 2nd TIME THIS COMPANY TRIED TO SHIP MY ORDER AND IT *STILL* HAS NOT ARRIVED! I WOULD LIKE DELIVERY OF MY ORDER!!!! THIS COMPANY JUST CAN'T SHIP WORTH A ***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I have repeatedly asked Wayfair to identify why this refund has taken in excess of days, yet I get no answersI informed Wayfair’s representative *** on Friday, October 6th, that I believe this to be an discriminatory act aganist myselfTheir representative responded and stated this was a system wide issueAgain, I have repeatedly asked for evidence or proof of this being a system wide issue, nothing has ever been providedI have also filed a complaint with the Federal Trade Commission. This issue could have been resolved numerous ways, yet they have yet to do anything to resolve the matter nor has *** communicated to me since Friday.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. My order was placed on November 12th, The three piece sectional is supposed to include the sofa, loveseat and chaiseMy order arrived on November 20th, and only included the sofa and the loveseatI contacted Wayfair the same day (12/20/17) to inform them of the discrepancyI currently have the sofa and loveseat and have waited for over two months for a left facing chaiseThe second order was delivered to me on December 9th, and included an additional love seat which I already hadThe third delivery arrived on December 19th, and included a right facing chaise which did not fit my couch.I received an email on December 24th, informing me that my order would arrive on or before December 29th, On December 29th, my order never arrivedI did not receive a phone call or email informing me that my order would not be arriving as expectedI contacted Wayfair and was told that there was a system error and for some miraculous reason the order was never placed and therefore never shippedI've continued to contact Wayfair until now"My" own personal case manager never contacted me regarding any of these issuesEach time I call, the representatives are always apathetic and uncaringI attempted to file a complaint with Wayfair and was told by a supervisor that I would have to submit a general email onlineI asked if there was a corporate number because no one seemed to care about any of these issues that I've been havingI was told by that supervisor that the only thing I could do, was send a general email via wayfair.com
Regards,
*** ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have stepped outside of our return policy and have fully refunded the customer for the return of the *** *** Studio - *** Piece Comforter
Set. The customer placed her order for the *** Piece Comforter Set on December 29, At the time of purchase, we provided them with an estimated ship date of January 12, The customer contacted us on December 31, to request that her order be cancelled. Unfortunately, at that time, the customer's order had already prepared for shipping and we were not able to cancel it since the item was shipping earlier than originally estimatedWe have no desire to mislead our customers in any way and regret when these isolated incidents occur.We have reached out to the customer to further apologize for the frustration caused and informed them we have issued a full refundIf the customer has any further questions or concerns, they may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com