Wayfair, LLC

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have had another account manager assigned to the customer. The new account manager has reached out to the customer and spoke with her last weekAs gesture of our sincerest apology for the replacement not being delivered by December 25th, we have applied a $credit back to the customer’s Credit Card.We reached out to the customer to further apologizeIf the customer has any additional questions, she may contact her new account manager, *** ***, at *** or *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I am not satisfied with the offer Wayfair has made for the *** table to be sold for $Wayfair had misleading price information by posting the table for $and should be able to honor that price
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. Wayfair offers a day return policy to our customersCustomers are given several options to return their items, including sending their items back on their own using the carrier of their
choiceIn all scenarios, the customer is responsible for the cost to ship their items back to usIf a customer chooses to send their items back through their own means, they are responsible for paying the carrier they choose and once the item is returned, we will issue a full refund.Ms*** chose to return the Vincent Coffee Table using her own methodWe received her return back on 9/4/at which time a full refund in the amount of $was applied back to her original payment.We reached out to the customer to further apologize for the confusionIf the customer has any additional questions, she may contact *** *** directly at ***.We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we have issued a discount on the order. We handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy
to order replacements, parts or units, or offer a full refund for damaged or defective itemsOn March 12, the customer notified us that the *** Sleigh Bed they ordered had a couple of wood pieces that were damagedWe understand the customer's situation and agree we should have certainly resolved the issue as soon as we were notified. We reached out to the customer to further apologize for the trouble and assisted them with the discount on the orderIf the customer has any additional questions, they may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order We partner with several other large online retailers, including *** They list our items on their website, and we provide any follow up customer service
Regrettably, we incorrectly listed the *** LLC - 12' Trampoline with Enclosure Net as coming with the trampoline and ladderWe have no desire to mislead our customers and regret when these rare errors occur. In an effort to rectify our error, we reached out to the customer to further apologize and offer assistance with her return for a full refund, as well as assist placing a new order for the complete Trampoline set at a discountIf the customers have any additional questions or concerns she may contact *** ***, at ***. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the trouble the customer experienced on their orderWe experienced a technical issue with this product listing which has since been corrected.We offer many products that while the private label name and the general brand name may differ the products
themselves are the sameThe customer did not want to receive the lamps on their purchase due to the difference in the name and we re-routed the lamp received back to our warehouse.At this time, the customer has been refunded in full for their orderWe have reached out to the customer to further apologize and advise their order has been refunded. If the customer has any additional questions, they may contact *** ***, Revdex.com liaison at *** We hope this information is helpful in resolving this complaint. Kind Regards,*** *** Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced on their orderAs requested by the customer on 3/2/17, their order for *** at Home - *** Loveseat was cancelled and all pending charges have been fully reversed.We work hard to provide accurate shipping and
delivery estimates and we sincerely apologize when an item is backordered without prior noticeOn 3/the customer was notified by email that the couch they ordered was placed on a backorder for several weeksThey contacted us on 3/and requested cancellation for this order.We reached out to the customer to further apologize for the trouble and provided a coupon towards their next purchase or a further discount on their new orderIf the customer has any additional questions or concerns they may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I did not place an order 10/28/or 11/15/as we have not arrived to either one of these dates. I want my money refunded in full as stated. Wayfair twice billed me for incomplete orders that were shipped and expected me to pay. I called them immediately to inform them. Now they are claiming it is a technical issue. What is the next excuse? The other representative told me I had to wait until May for one and then the later part of the year for the other charge to drop off. I am very dissatisfied with this company's response and am again requesting this matter to be taken care of as it is now going into the fifth month. I have a table sitting on my floor for five months that I cannot use. They did not ship me a pedestal the second time and the first they shipped me a pedestal. I gave it back to the *** driver. I asked the driver where the table was and he told me "they told me to deliver this."
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I have repeatedly asked Wayfair to identify why this refund has taken in excess of days, yet I get no answersI informed Wayfair’s representative *** on Friday, October 6th, that I believe this to be an discriminatory act aganist myselfTheir representative responded and stated this was a system wide issueAgain, I have repeatedly asked for evidence or proof of this being a system wide issue, nothing has ever been providedI have also filed a complaint with the Federal Trade Commission. This issue could have been resolved numerous ways, yet they have yet to do anything to resolve the matter nor has *** communicated to me since Friday.
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The replacement headboard was damaged and we immediately ordered a new oneWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptableThe headboard is due to arrive at our local delivery terminal between Fri, Feb - Wed, Feb Once the delivery agent has it, we will set up a time for delivery. A customer service manager has been working with the customer to ensure the delivery of his itemIf the customer has any additional questions or concerns, he may contact *** ***, at *** We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order We stepped outside of our return policy to issue a full refund to the customer for the *** *** New York - All in Good Taste 8.75" Pretty Pantry Utensils Coupe Accent Plate. We are proud
to offer our customer's a day return policyPer our return policy, shipping costs are deducted from the customer's total refund In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with his returnIf the customer has any additional questions, he may contact *** ***, Revdex.com liaison at ***. We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have stepped outside of our return policy and have fully refunded the customer for the return of the *** *** Studio - *** Piece Comforter
Set. The customer placed her order for the *** Piece Comforter Set on December 29, At the time of purchase, we provided them with an estimated ship date of January 12, The customer contacted us on December 31, to request that her order be cancelled. Unfortunately, at that time, the customer's order had already prepared for shipping and we were not able to cancel it since the item was shipping earlier than originally estimatedWe have no desire to mislead our customers in any way and regret when these isolated incidents occur.We have reached out to the customer to further apologize for the frustration caused and informed them we have issued a full refundIf the customer has any further questions or concerns, they may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderWe stepped outside of our return policy and refunded the customer in full for the Signature Design by *** - *** Piece Dining Set. We are proud to offer our customer's a 30-day return
policyPer our return policy, roundtrip shipping costs are deducted from the customer's total refundIn the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, she may contact *** ***, Revdex.com liaison at *** We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience *** experienced with her orderIn an effort to resolve the situation, we have reached out to the customer over the phone several times, and left a voicemail each time. We were finally able to reach the customer and per our phone discussion, oversold clearance item is not a common thing here at WayfairAs a onetime courtesy, we offered to sale the customer a brand new *** 72" TV Stand at a significant discounted priceThe customer stated she was not interested since she already purchased the item elsewhereWe sincerely apologize for all of the delays and the inconvenience she had experienced on this order. We offer many items in our clearance center (previously purchased and returned merchandise) at a large discountThe *** 72" TV Stand was listed on our clearance center for such a great price, another customer already had purchased the itemWe have no desire to mislead our customers and regret when confusion like this occurs. If the customer has any additional questions or concerns they may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** *** Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her order. We do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the customer placed her order for the Twin Workstation Desk, the item
was listed with the incorrect descriptionWe sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct item. We have reached out to the customer to further apologize and have ordered them the additional pieces for the set at no additional cost to the customerIf the customer has any further questions or concerns, she may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
THIS IS THE 2nd TIME THIS COMPANY TRIED TO SHIP MY ORDER AND IT *STILL* HAS NOT ARRIVED! I WOULD LIKE DELIVERY OF MY ORDER!!!! THIS COMPANY JUST CAN'T SHIP WORTH A ***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. My order was placed on November 12th, The three piece sectional is supposed to include the sofa, loveseat and chaiseMy order arrived on November 20th, and only included the sofa and the loveseatI contacted Wayfair the same day (12/20/17) to inform them of the discrepancyI currently have the sofa and loveseat and have waited for over two months for a left facing chaiseThe second order was delivered to me on December 9th, and included an additional love seat which I already hadThe third delivery arrived on December 19th, and included a right facing chaise which did not fit my couch.I received an email on December 24th, informing me that my order would arrive on or before December 29th, On December 29th, my order never arrivedI did not receive a phone call or email informing me that my order would not be arriving as expectedI contacted Wayfair and was told that there was a system error and for some miraculous reason the order was never placed and therefore never shippedI've continued to contact Wayfair until now"My" own personal case manager never contacted me regarding any of these issuesEach time I call, the representatives are always apathetic and uncaringI attempted to file a complaint with Wayfair and was told by a supervisor that I would have to submit a general email onlineI asked if there was a corporate number because no one seemed to care about any of these issues that I've been havingI was told by that supervisor that the only thing I could do, was send a general email via wayfair.com
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation we have provided the customer a full refund.We strive to ensure all of our product listings are accurate and up to dateRegrettably we experienced a
system error as a result the listing was not only incorrectly listing the tile for cents per sqft., but the order processed as single tiles instead of cartons that the customer was anticipating at the time of purchase We have no desire to mislead our customers and sincerely apologize for any inconvenienceWe have reached out to further apologize and have offered to place a tile order at a significant discountIf the customer has any additional questions or concerns, she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com