Wayfair, LLC

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderThe customer’s order has been cancelled and all pending charges have been reversed.Regrettably, we incorrectly listed the 2-Piece Newport Wall Mirror & Drawer Set as coming with a Drawer
Set when it was only the Newport Wall MirrorWe have no desire to mislead our customers and regret when these rare errors occur. One of our specialized service managers is currently working with the customer to locate an alternative Wall Mirror and Drawer set. We have reached to further apologizeIf the customer has any additional questions or concerns she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I am not comfortable accepting the company's response until the correct replacement part has been received. I do not consider this matter resolved at this timeRegards,
*** ***

To Whom It May Concern, We sincerely apologize for the inconvenience caused to the customer.The customer placed his order on 6/20/for the *** * *** *** *** *** *** *** *** ** ***At time of purchase, we provided the customer with an estimated delivery date of
June 29thUnfortunately, we experienced a delay in shipping the customer’s order out We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptableThe order was delivered on 7/1/via ***. We reached out to the customer to apologize for the delay and provided him with a 20% discount. If the customer has any additional questions or concerns, he may contact *** ***, Revdex.com Liaison at ***.We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

To Whom It May Concern, We are very sorry for the trouble the customer experienced with their orderAs requested by the customer on December 07, , their order for *** Modular Sectional was cancelled and all pending charges were refunded on December 15, We work hard to provide
accurate shipping and delivery estimates and we sincerely apologize when an item is back ordered without prior noticeOn November 29, the customer was notified by email that one piece of the *** Modular Sectional would be delayedWe processed a discount for the delayThey contacted us on December 07, and requested cancellation of this order, which we honoredWe reached out to the customer to further apologize for the trouble and provided them a coupon towards their next purchaseIf the customer has any additional questions or concerns they may contact *** *** at ###-###-####We hope this information is helpful in resolving this complaintKind Regards, *** *** Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderWe have stepped outside our day policies by offering our assistance in ordering the correct replacement parts to complete the bed.We handle standard returns, defects, and damage issues within
days of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. The customer placed her order for the Hayward Bed, Hayward Nightstand, and Hayward Dresser on January 2, 2016, which was delivered on January 23, The customer notified us on April 28, that they needed replacement mounting brackets to mount the rails to the headboard. Although, we were not notified of the issue within our day policies, we understand the customer's situation and are happy to make an exception to our policies by ordering replacement parts to complete the bedRegrettably, the issue was not properly addressed as the exact parts needed was not confirmed as a result the incorrect parts were sent to the customer.We reached out to the customer to further apologize for the trouble and have offered our assistance in ordering the correct replacement parts to complete the bedIf the customer has any additional questions, she may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their order. The customer ordered a bedroom set that was delivered on October 5, Regrettably, during the delivery, a piece of the customer's property went missingWayfair takes issues such as
this very seriously and only work with licensed, insured movers, should in the rare event these circumstances occurWe have advised the customer to open an insurance claim with our delivery companyThe customer has been working with the delivery company as well as a specialized delivery associate here at Wayfair to ensure the pending claim is settledWe will continue to work with all parties involved to ensure a resolution.We reached out to the customer to further apologize and as a gesture of our apologizes have approved the return of another order for a full refund outside of our policyIf the customer has any additional questions, they may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards, *** ***Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order.We are proud to offer our customers a day return policyPer our return policy, the return shipping costs are deducted from the customer's total refundWe make our return policy available on
all of our product pages on both Wayfair.com and our partner sites, including ***We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and have stepped outside of our return policy by waiving the return shipping costs so the customer can receive a full refund once she has returned the two Light Crystal ChandelierWe have also offered to set up a return for a full refund for the two Clara Light Crystal Chandeliers that were delivered outside of our day window.If the customer has any additional questions, she may contact *** *** at ***. We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderThe customer’s order has been cancelled and her pending charge of $has been voided.We unfortunately encountered a pricing error with the Carlotta Light Mini Pendant, and as a result the
customer’s order was cancelled and all pending charges reversedWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, “Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)” (http://www.wayfair.com/customerservice/general_info.php-privacy).We reached out to the customer to apologize and offered a 15% discount off a future purchaseIf the customers have any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern, We sincerely apologize for the inconvenience caused to the customerThe customer placed their order on January 6th for the *** Reversible Sectional and *** LoveseatAt the time of ordering, the item(s) were listed as shipping out of our warehouse within seven
to eight weeksWe try to make sure all shipping estimates are listed clearly for the customer to avoid confusionWe did provide the customer with the valid shipping estimates throughout the checkout process and then with a confirmation email once the order was completedThe customer contacted us on January 17th and we supplied the customer with this informationWe have reached out to the customer to further apologizeIf the customer has any further questions or concerns, they may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
No one from wayfair or the local shipper left a message on my phone.On monday 5/i finally spoke with *** from wayfairAfter a lengthy phone conversation where she talked to the "local shipper" and said that they would try to deliver the item on tuesday, but if not then the delivery was set for Thursday 5/I assumed at that point the issue was done. at 5:on 5/I recieved this email from wayfair Your Delivery Date Hi *** Good news! Some item(s) from your order #***have been scheduled for deliveryPrior to the day of delivery our carrier will email you with an updated time window of no more than hoursMay May May Ordered Shipped Arrived at local delivery partner Delivery: Tue, May Delivery Partner: *** *** * *** Phone: ###-###-#### Tracking Number: *** How to Prepare for your Delivery If you wish to reschedule your delivery, please contact *** *** * *** directly, referencing tracking number *** Platform Bed by *** *** Qty: Telling me that the delivery was scheduled for next tuesday 5/At this point I just want to cancel the order and get my money backI was told very specifically that the item would be delivered on 5/(after sitting at the shipper for weeks)I have no confidence that the item will be here on tuesdayI have had nothing but incorrect information out of wayfairNo one left any messages on my cell phone, I was told things that they did not do
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have offered to assist with the return of the damaged item received and have a explained the discount on our open box items. We strive to ensure our product listings are correct with the most up to date information and have no desire to mislead our customersRegrettably, at the time the customer placed her order the discount did not go through our system on the customer's orderThe customer was refunded for the discounts on the items purchase in our Open box section. We reached out to further apologize and have offered to assist with the damaged bird cage set on the orderIf the customer has any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards, *** ***Wayfair.com

We apologize for the inconvenience the customer experienced with her order. The customer has ordered four reclining chairs from us within the past year, and all four reclining chairs have been reported defectiveDue to this being a rare occurrence with any of our customers, we informed the
customer that we would pick the defective chair up from her home and inspect it in an effort to locate the core issueWayfair takes issues such as this very seriously as we never want our customers to receive defective merchandiseWe have since been notified that our piteam will not be able to retrieve the recliner from our customer within an acceptable time frameDue to this additional inconvenience to the customer, we have advised her to donate/dispose of the defective chair, and we have fully refunded her. We reached out to the customer to further apologize and as a gesture of our heartfelt apologizesIf the customer has any additional questions, she may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have stepped outside of our return policy by waiving the return shipping costs to fully refund the customer. We provide definitions of each level of
delivery service on the product listingThe customer placed her order for the Right Hand Facing Sectional on January 28, with Inside Entryway, which delivers to just inside the front door of a home and to the lobby of an apartment buildingRegrettably, we were unaware that there were additional flights of steps as a result the sectional was returned to usWe are proud to offer our customers a 30-day return policyPer our return policy, return shipping costs are deducted from the customer's total refundHowever, we understand the customer's situation and have stepped outside our return policy by waiving the return shipping costs. We reached out to the customer to further apologizeIf the customer has any additional questions, she may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

Revdex.com:Attached is proof that I have NOT received the credit. Not only have I NOT received the credit I NEVER confirmed with *** that I DID receive it. She LIED in her response! I am considering taking legal action at this point
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I received a message signed by a representive of Wayfair (*** *) but the signture was the only thing in the email.
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderWe stepped outside of our return policy and refund the customer in full for the Wayfair Basics - Wayfair Basics Piece Sheet Set.We are proud to offer our customer's a day return policyPer our
return policy, roundtrip shipping costs are deducted from the customer's total refundIn the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, she may contact *** ***, Revdex.com liaison at ***. We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderThe customer has been provided a partial discount on the order due to the incorrect spa being sent to her. We do our best to ensure that our products are listed with the correct and most up to
date informationRegrettably, the customer received a different spa than expectedAfter having a chance to inspect the received spa, the customer chose to keep it at a discountUnfortunately, a system caused a delay in the partial refund processing in a timely mannerWe resolved the issue with our engineering department and agree our error along with the refund delay is unacceptable. We have reached out to the customer to further apologize for the troublesomeness experienceIf the customer has any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's order is missing and our local delivery terminal is looking
for the itemWe initiated a dock search to find the lost merchandise and agree the delay with the customer's order is unacceptableIf the customer's Three Posts - *** Chaise is not found in the next day we will issue a replacement at no additional cost or we can issue a refund. We reached out to the customer to further apologize and to facilitate the delivery of this merchandiseIf the customer has any additional questions they may contact *** ***, at ###-###-####We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we have provided a full refund to the customer and have set up a return for a attempt pickup.We strive to have the most accurate information on our
listingsWe have two listings for the Philip Croc Bar Stool with Cushion; one for counter height and one for bar height where each listing has its own unique size dimensions providedWe sincerely apologize for any confusion and have updated our listing to prevent similar occurrences from happening in the future.We reached out to further apologize and have provided a full refund to the customerIf the customer has any additional questions or concerns he may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com