Wayfair, LLC

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with their orderThe customer placed two order's, one on 10/28/and the other on 11/10/for the *** Grand - Freeport Dining TableThe orders arrived on 10/30/and 11/15/Regrettably, the customer only received a portion of the table related to each order rather than the full unitWe are working with our warehouse to ensure this kind of error does not occur in the futureIn an effort to rectify our error, we provided the customer with a full refund for both orders$was processed on 11/1/and $was processed on 11/17/When Wayfair attempted to process the refunds they entered a pending authorization state rather than fully processing due to a tech errorWe are currently working directly with the financial institution, the Wayfair engineering team, and the Wayfair finance team in order to get this issue taken care of as soon as possibleWayfair has confirmed that the refund associated with Order #*** for $has been successfully processedOur engineers are working closely with the financial institution to ensure that the remaining pending refund on Order#*** for $is successfully processed as soon as possibleWe have no desire to mislead our customers in any way and regret when these isolated incidents occurWe have reached out to the customer to further apologizeIf the customer has any further questions or concerns, they may contact *** *** at ***We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with their orderThe customer placed two order's, one on 10/28/and the other on 11/10/for the *** Grand - Freeport Dining TableThe orders arrived on 10/30/and 11/15/
Regrettably, the customer only received a portion of the table related to each order rather than the full unitWe are working with our warehouse to ensure this kind of error does not occur in the futureIn an effort to rectify our error, we provided the customer with a full refund for both orders$was processed on 11/1/and $was processed on 11/17/When Wayfair attempted to process the refunds they entered a pending authorization state rather than fully processing due to a tech errorWe are currently working directly with the financial institution, the Wayfair engineering team, and the Wayfair finance team in order to get this issue taken care of as soon as possible We have no desire to mislead our customers in any way and regret when these isolated incidents occurWe have reached out to the customer to further apologizeIf the customer has any further questions or concerns, they may contact *** *** at ***We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom it May Concern,We apologize for the difficulty the customer experienced with her order.The customer placed her order for the Full Over Full Bunk Bed with BuiLadder on March 28, and notified us on April 5, that her order arrived missing partsWe promptly ordered the customer
a replacement part to be shippedRegrettably, the missing parts shipped ground instead of 2nd day air as requestedWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptable. We reached out to further apologize for the delay and have provided a discount on the orderIf the customer has any additional questions or concerns, she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfairl.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderWe stepped outside of our return policy and refunded the customer in full for the Tilt-Lock Mechanism Lounge Chair. We are proud to offer our customer's a 30-day return policyPer our return
policy, we do not accept the return of items that have been assembledIn the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occur. We have reached out to the customer to further apologize and have stepped outside our return policyIf the customer has any additional questions, he may contact *** ***, at *** We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have reached out to the customer and confirmed that the order was cancelled and she was refunded the full amount. The customer placed her order for
the *** Home - Microwave Cart on 11/13/The customer contacted us on 11/09/to request that her order be cancelled and to state that they wanted to use their Wayfair credit card for the purchaseThe customer was advised that orders placed with *** are subject to ***s payment policies and that *** only allows *** as a payment method and does not accept the Wayfair credit card as a form of payment. We have reached out to the customer to further apologize for the frustration caused, and informed her we issued a full refundIf the customer has any further questions or concerns, she may contact *** ***, at ###-###-####We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Terms and policies cover typographical errors, yesBut character goes the extra mile for customersIn a day and age where litigation is rampant and integrity is scarce, I would've hoped Joss and Main desired integrity over a company savings of about $You frequently ask customers to share their experience with friends in exchange for a $credit when a friend makes a purchaseI will definitely share my experience, but I can guarantee no sales will come from my network or design clients
Regards,
*** ***

Revdex.com:
I have sent the product back to Wayfair using the shipping label providedI request to never be bothered with Wayfair marketing of any kind in the futureOverprices with difficult service
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response greatly satisfies my issues in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his orderWe stepped outside of our return policy and refunded the customer in full for the Economy Surface Mount Ironing Center. The customer placed his order for the Economy Surface Mount Ironing Center
on June 02, 2016, which was delivered on June 08, On August 11, the customer contacted us to request a price adjustment as the item was currently priced lower than what he originally paid. While we strive to keep our pricing competitive, unfortunately, we are unable to price match the Economy Surface Mount Ironing Center as we do not offer price matchingWe previously stepped outside this pricing policy for the customer in July of as a one-time courtesy as well as informed him of our policyAs we were unable to price match the customer opted to return the item, in which made an exception to our return policy as it was outside our 30-day policy and we waived the return shipping costsWe reached out to the customer to further apologizeIf the customer has any additional questions, he may contact ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience caused to the customer. The customer placed his order on 8/06/for the *** *** - Avon Park MirrorThe order was shipped from our warehouse on 8/10/Unfortunately, there was a miscommunication and
several delays during shippingWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable. We have reached out to the customer to further apologize and offered to schedule his deliveryIf the customer would prefer, we will have the item returned and issue the customer a full refund. If the customer has any additional questions or concerns, he may contact *** ***, at ***We hope this information is helpful in resolving the complaint. Best Regards, *** ** Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments herewayfair has intentionally omitted the key chat I had after the order in which I was specifically told that the rug was being shipped the next day Wayfair chose to hide that salient fact from the Revdex.com A 10% coupon off a future purchase is not acceptable, as I do not plan to shop at Wayfair again I feel Wayfair continues to deceive and distort and ignore facts Further compensation is requested
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the trouble the customer
experienced with her orderThe customer’s orders have been cancelled and the
pending charges of $22.98, $13.98, and $have been voided.We do our best to ensure that our products are listed
with the correct and most
up to date informationRegrettably, when the
customer placed her orders for the *** Console Table (qty2), *** Bottle
Wine Cabinet, and *** Light Table Lamp (qty10) the items were listed with
the incorrect pricing due to a technical errorWe sincerely apologize for any inconvenience
error and caused to the customer and have updated our listing to accurately
show the correct price We have reached out to the customer to further apologize
and provided a 15% promo code off a future purchaseIf the customer has any
further questions or concerns, she may contact *** ***, at ***
We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. 1- The original listing was for the whole bed, not a piece of the bed (see attachment).2- I called Wayfair on 4/26/before making the purchase to ensure what I was buying and the priceTheir CSR confirmed both! Check your call records versus my account...what's the point of recording calls if you're not going to us them?3- The "significant discount" is only 50% off "Retail Price" and is still $more then they had it listed and verbally confirmed 4- This apparent future discount is a 15% coupon (big deal!) and I have never received it (see attachment...where is the code?)
Regards,
*** ***

I have attached a copy of the email I received from *** L, Customer Advocate of Wayfair, granting permission to donate the chair
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern, We sincerely apologize for the trouble the customer experienced with their orderThe customer's order has been cancelled and their pending charge of $has been voidedWe do our best to ensure that our products are listed with the correct and most up to date
informationRegrettably, when the customer placed their order for this hardwood flooring, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct priceWe have reached out to the customer to further apologizeIf the customer has any further questions or concerns, they may contact *** *** at ***We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify our error, we provided the missing base of the Kitchen Island to the customer at no additional cost.We unfortunately encountered a listing error with the kitchen cart, and
as a result the customer's order came into our system for only the top of the kitchen islandWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. We reached out to the customer to apologize and to advise them that we have ordered the missing base of the kitchen island at no additional cost to themIf the customer has any additional questions or concerns she may contact *** ***, at (*** ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their order.The customer placed their order for the Full Size White Latitude Run - *** Platform Bed on 4/9/The bed was, regrettably, delivered with several incorrect and damaged parts on 4/19/2017.We handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items We ordered the correct parts and they have all been delivered, so the customer has all of the correct parts for the bed to be assembledWe have also contracted a third-party assembly company to complete the bed assembly on 6/2/as the customer requested. We work hard to create an effortless experience for our customers and we apologize that this wasn’t the case with this order We work very closely with our warehouses and delivery agents to ensure orders are shipped complete without missing parts and delivered without damage We will address the lack of follow up with the customer and will address training opportunities associated with this order.We reached out to the customer to further apologize and provided a discount for the trouble If the customer has any additional questions or concerns, they may contact *** ***, (*** ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customerIn an effort to rectify the situation, we provided a discount on the order as well as a coupon code to use towards a future purchase. The customer placed his order on 12/28/for the College Court
Wisconsin Badgers Rug and we provided an estimated ship date of 1/05/and an estimated delivery date of 1/07/Regrettably, we experienced an unexpectedly delayed and did not ship until 01/07/and was not delivered until 1/11/We strive to provide the most accurate shipping and delivery estimates for our customers and we agree that the delay with the customer’s order was unacceptable .We reached out to further apologize and as a gesture of our heartfelt apologizes for the delay we have provided discount on the customer’s order as well as a coupon code to use towards a future purchaseIf the customer has any additional questions or concerns, he may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersThe customer's order was marked as being delivered to our local delivery terminal on June
13th, and was unfortunately, misplacedWe have initiated a dock search to find the lost merchandise and we agree the delay with the customer's order is unacceptableAs this search is inconclusive at this time, we have fully refunded this customer.We reached out to the customer to further apologize and offered alternate resolutionsIf the customer has any additional questions she may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards, *** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
They are skirting the issue I would have bought this table locally if I would have known I had to pay $To return a table that was too large If I didn't send it back myself the other option was to pay Way-fair $I would have only received $Credit instead of $So I chose the cheaper option but want my money back!
Regards,
*** ***