Wayfair, LLC

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with their orderThe customer placed two order's, one on 10/28/and the other on 11/10/for the *** Grand - Freeport Dining TableThe orders arrived on 10/30/and 11/15/Regrettably, the customer only received a portion of the table related to each order rather than the full unitWe are working with our warehouse to ensure this kind of error does not occur in the futureIn an effort to rectify our error, we provided the customer with a full refund for both orders$was processed on 11/1/and $was processed on 11/17/When Wayfair attempted to process the refunds they entered a pending authorization state rather than fully processing due to a tech errorWe are currently working directly with the financial institution, the Wayfair engineering team, and the Wayfair finance team in order to get this issue taken care of as soon as possibleWayfair has confirmed that the refund associated with Order #*** for $has been successfully processedOur engineers are working closely with the financial institution to ensure that the remaining pending refund on Order#*** for $is successfully processed as soon as possibleWe have no desire to mislead our customers in any way and regret when these isolated incidents occurWe have reached out to the customer to further apologizeIf the customer has any further questions or concerns, they may contact *** *** at ***We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we have initiated the process of a full refund in the form of a checkThe customer placed their order for the *** *** 24.5" Bar Stools on
June 21st, On June 24th, the bar stools were set up a for a return and our warehouse confirmed the receipt of the itemsDue to an unexpected error, the refund for the bar stools did not processWe have reached out to the customer to further apologize for the frustration caused, and informed them we have issued a full refund via checkIf the customer has any further questions or concerns, they may contact *** at ***We hope this information is helpful in resolving the complaintKind Regards, Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced on her order. We work hard to provide accurate shipping and delivery estimates and we sincerely apologize when an item is cancelled without prior noticeOn May 1, 2018, the customer was notified by email
that her replacement recliner was cancelledWe have gone ahead and set up a replacement and are working with our warehouse to ensure that this recliner ships out. We have reached out to the customer to further apologize and assured her that we will be working closely with her and our warehouse to get this resolvedIf the customer has any additional questions or concerns, she may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,***

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with their order. When purchasing with Wayfair using a credit card, Wayfair does not charge the card until the order has shippedWhen there are multiple products associated with the order, the
payment/authorizations can be split up according to when the items ship so as to avoid charging the customer for items that they may not receive for an extended amount of time. The customer placed a new order while two previous orders were being refunded backAs refunds can take up to to business day to appear on the customer's statement, this caused confusion on the charges that were on the statement due to the pending charges for items waiting to ship, settled charges for items that had shipped, and the processing refundsWe sincerely apologize for any confusion that this may have caused.We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, they may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersThe replacement table has arrived at the local delivery agent on June 26, and the customer will be contacted within business days to schedule delivery.We reached out to the customer to further apologize and to facilitate the delivery of this merchandiseIf the customer has any additional questions he may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards, *** ***Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for *** *** - *** Left Side Facing Sofa on July 22nd, The customer contacted us on August 11th to notify us that her delivery arrived
and was missing a part of the sectionalWe promptly ordered the customer a replacement part to be shippedUnfortunately, due to the part shipping through our freight network it does take some time to get to the customerWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptable. A customer service specialist has been working with the customer to resolve the complaintWe confirmed the missing part was shipped on August 16th, If the customer has any additional questions she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments herewayfair has intentionally omitted the key chat I had after the order in which I was specifically told that the rug was being shipped the next day Wayfair chose to hide that salient fact from the Revdex.com A 10% coupon off a future purchase is not acceptable, as I do not plan to shop at Wayfair again I feel Wayfair continues to deceive and distort and ignore facts Further compensation is requested
Regards,
*** ***

To Whom It May Concern, We sincerely apologize for the inconvenience caused to the customer.The customer placed her order on 05/30/for the Chrisanna Tufted Upholstered Club ChairUnfortunately, we experienced an unexpected back-order on the item and pushed the shipping date from 06/to
06/We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service manager has been working with the customer to ensure the delivery of her item and upgraded her shipping to Day DeliveryThe customer's order was shipped on 06/07/and is estimate to be delivered on 06/10/The customer's package may be tracked on *** using the following tracking number: *** . On June 10th 2016, the customer notified us that the Chrisanna Tufted Upholstered Club Chairshe ordered and received was damagedWe understand the customers situation and fully refunded the customer. We reached out to the customer to further apologize for the troubleIf the customer has any additional questions, she may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response greatly satisfies my issues in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order We stepped outside of our return policy and refunded the customer in full for the 14" Modern Classics Fabric *** Lamp Shade. We are proud to offer our customer’s a day return policy
Per our return policy, return shipping costs are deducted from the customer’s total refund In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, she may contact *** *** at ***-***-***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we have issued two credits of $on October 21, 2015, and $on November 18, 2015. We handle standard returns, defects, and damage issues within days
of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn October 20, the customer notified us that the *** *** *** - Jolie Dining Table he ordered and received was damaged in transitAt this time the customer was put in contact with a member of our delivery specialist team, who has been working with him throughout the issues with this orderA replacement was ordered due to the damages on the original table, and the new table came with some minor issues as wellWe understand the customer’s situation and are working with our repair technicians to fix any damages to the replacement table. We reached out to the customer to further apologize for the trouble and verify that the issues are being resolvedIf the customer has any additional questions, he may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify our error, we provided the missing base of the Kitchen Island to the customer at no additional cost.We unfortunately encountered a listing error with the kitchen cart, and
as a result the customer's order came into our system for only the top of the kitchen islandWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. We reached out to the customer to apologize and to advise them that we have ordered the missing base of the kitchen island at no additional cost to themIf the customer has any additional questions or concerns she may contact *** ***, at (*** ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customerIn an effort to rectify the situation, we provided a discount on the order as well as a coupon code to use towards a future purchase. The customer placed his order on 12/28/for the College Court
Wisconsin Badgers Rug and we provided an estimated ship date of 1/05/and an estimated delivery date of 1/07/Regrettably, we experienced an unexpectedly delayed and did not ship until 01/07/and was not delivered until 1/11/We strive to provide the most accurate shipping and delivery estimates for our customers and we agree that the delay with the customer’s order was unacceptable .We reached out to further apologize and as a gesture of our heartfelt apologizes for the delay we have provided discount on the customer’s order as well as a coupon code to use towards a future purchaseIf the customer has any additional questions or concerns, he may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. 1- The original listing was for the whole bed, not a piece of the bed (see attachment).2- I called Wayfair on 4/26/before making the purchase to ensure what I was buying and the priceTheir CSR confirmed both! Check your call records versus my account...what's the point of recording calls if you're not going to us them?3- The "significant discount" is only 50% off "Retail Price" and is still $more then they had it listed and verbally confirmed 4- This apparent future discount is a 15% coupon (big deal!) and I have never received it (see attachment...where is the code?)
Regards,
*** ***

To Whom It May Concern, We sincerely apologize for the inconvenience caused to the customer. The customer placed his order on 8/06/for the *** *** - Avon Park MirrorThe order was shipped from our warehouse on 8/10/Unfortunately, there was a miscommunication and
several delays during shippingWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable. We have reached out to the customer to further apologize and offered to schedule his deliveryIf the customer would prefer, we will have the item returned and issue the customer a full refund. If the customer has any additional questions or concerns, he may contact *** ***, at ***We hope this information is helpful in resolving the complaint. Best Regards, *** ** Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***The bathroom vanity was lost and nobody bothered to notify us We had to contact the representatives on numerous occasions, waste valuable time, and wait another week to find out about it The representatives did not bother to call us back after promising to do so "Sorry" is not sufficient Who will reimburse us for having lost our contractor due to delays? We had to live with the unfinished mess of the bathroom remodel for one added month due to Wayfair's delays and our having to start from scratch to find a new vanity, wait again for delivery and, find and hire a new contractor "Sorry" is unacceptable.*** * ***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
They are skirting the issue I would have bought this table locally if I would have known I had to pay $To return a table that was too large If I didn't send it back myself the other option was to pay Way-fair $I would have only received $Credit instead of $So I chose the cheaper option but want my money back!
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersThe customer's order was marked as being delivered to our local delivery terminal on June
13th, and was unfortunately, misplacedWe have initiated a dock search to find the lost merchandise and we agree the delay with the customer's order is unacceptableAs this search is inconclusive at this time, we have fully refunded this customer.We reached out to the customer to further apologize and offered alternate resolutionsIf the customer has any additional questions she may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards, *** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer
experienced with her orderThe customer’s orders have been cancelled and the
pending charges of $22.98, $13.98, and $have been voided.We do our best to ensure that our products are listed
with the correct and most
up to date informationRegrettably, when the
customer placed her orders for the *** Console Table (qty2), *** Bottle
Wine Cabinet, and *** Light Table Lamp (qty10) the items were listed with
the incorrect pricing due to a technical errorWe sincerely apologize for any inconvenience
error and caused to the customer and have updated our listing to accurately
show the correct price We have reached out to the customer to further apologize
and provided a 15% promo code off a future purchaseIf the customer has any
further questions or concerns, she may contact *** ***, at ***
We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have sent the product back to Wayfair using the shipping label providedI request to never be bothered with Wayfair marketing of any kind in the futureOverprices with difficult service
Regards,
*** ***