Wayfair, LLC

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderThe customer's order has been cancelled and her pending charge of $has been voided.We do our best to ensure that our products are listed with the correct and most up to date information
Regrettably, when the customer placed her order for the *** *** - *** *** Hand-Tufted Gray/Beige Area Rug, the item was listed with the incorrect price for the size the customer orderedWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future.We have reached out to the customer to further apologize and offer a discount off a future orderIf the customer has any further questions or concerns, she may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderThe customer’s order has been cancelled and her pending charge of $has been voided.We do our best to ensure that our products are listed with the correct and most up to date information
Regrettably, when the customer placed her order for the *** *** Lucia Sofa, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience our error has caused to the customer and have updated our listing to accurately show the correct price We have reached out to the customer to further apologize and offered a 10% promotional code to use on a future purchaseIf the customer has any further questions or concerns, she may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced while shopping with usIn an effort to resolve the situation we offered to provide a significant discount to the complete *** Transitional Bunk Bed.We do our best to ensure that our products are listed with
the correct and most up to date informationRegrettably, when the customer was interested in purchasing the *** Transitional Bunk Bed, it was listed as a partial piece of the bunk bed at the price of the single pieceWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the complete unit for the correct price.We reached out to the customer to further apologizeWhile we are unable to honor the customer's request for the complete bunk bed at the price of the single part, we stepped outside our policies by offering the lower price for the complete bunk bedWe also offered to provide a significant discount on a future order as well.If the customer has any further questions or concerns, he may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the continued inconvenience that this order has caused.Regrettably, Wayfair is unable to provide the customer with information regarding any interest charges as Wayfair Credit Card Accounts are offered by *** Bank and due to Consumer Privacy laws, we are unable to view financial information or request it on the customer's behalf. We have reached out to the customer to further apologize and offered to hold a 3-way conference call with the customer and *** to assist with a resolutionIf the customer has any additional questions or concerns, she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the customer experienced while shopping with usIn an effort to resolve the situation we offered to provide a significant discount on a similar itemWe do our best to ensure that our products are listed with the correct and most up
to date informationRegrettably, when the customer was interested in purchasing the 5" Engineered *** Hardwood Flooring in ***, it was listed with the incorrect priceWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct priceWe reached out to the customer to further apologizeWhile we are unable to honor the incorrect price for the 5" Engineered *** Hardwood Flooring in ***, we stepped outside our policies by offering the lower price for the 5" Engineered *** Hardwood Flooring in ***We also offered to provide a significant discount on a similar itemIf the customer has any further questions or concerns, they may contact *** Sat *** We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderWe have confirmed that the customer has been issued a full refund.We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersWe understand the customer’s frustration and agree more could have been done to ensure the correct replacement parts were send.We have contacted the customer to apologize for the frustration on this and provided the customer with the accompanying Acquirer Reference Numbers to contact her bank and verify this information. If the customer has any additional questions she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

The right order number from Wayfair.com is *** and the right amount of the purchase was $ 1,189.99.Thanks,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. Regrettably, we incorrectly listed the Twin over Full Bed Set with the incorrect finishThe bed was also shipped in the incorrect packagingWe have no desire to mislead our customers
and regret when these rare errors occur. In an effort to rectify our error, we have provided a partial refund to the customer to keep the bed at the customer's requestIf the customer has any additional questions or concerns she may contact *** ***, Revdex.com Liaison at ***We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

To Whom It May Concern;We sincerely apologize for the frustration the customer experienced with her two orders with usThe customer's Order #*** has been fully refunded $and Order #*** has been refunded $37.67.We are proud to offer our customers a 30-day return policyPer our
return policy, if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costsOn 6/19/the customer requested to return the *** Pattern Laundry Hamper purchased on Order #*** for $via ***We deducted $for the cost of return shipping and provided the refund of $in store credit.When a customer places an order with a credit card, a 'mark' or 'pending charge' is placed upon the account to hold the fundsThe charge does not 'settle' or 'charges' the card until item(s) leave the warehouseOn 7/17/the customer contacted us after placing a new order (#***) for the *** Round Laundry Hamper to apply her store credit to the order instead of using her *** cardStore credit in the amount of $(out of the $37.67) was applied to the order on 7/17/17.Unfortunately, the pending charge was not voided until 7/25/at the request of one of our Service AgentsPending charges, typically take to business days to disappear from the account after being reversedRegrettably, our Service Agent miss-poke by stating she should see the refund in 3-business days. On 7/28/the *** Round Laundry Hamper was deemed lost in transit and a full refund of $was provided back to the store credit balanceHowever, the communication to the customer stated the refund was processed back to the *** cardWe sincerely apologize for any confusion caused by the miscommunication. At the customer's request, we issued the $in store credit back to the original payment method, ***, via *** Transaction ID *** on 7/28/17.We have reached out to the customer to further apologize and have internally addressed the miscommunicationWe have offered to do a conference call with the customer and ***/Issuing Bank to confirm these matters have addressed. If the customer has any additional questions or concerns, she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we have removed the outstanding balance for the Giacomo Bath Mat. The customer placed his order for the John Polyester Throw Pillow and Giacomo Bath
Mat on 10/24/Regrettably, since we were unable to process the customer’s payment we cancelled the John Polyester Throw Pillow from the orderHowever, the Giacomo Bath Mat had previously shipped and could not be cancelledWe made several unsuccessful attempts between December and January to obtain payment for the bath mat as a result we proceeded with the collection process in January 2016.A member of our Customer Advocacy has been working with the customer and it was discovered that the Giacomo Bath Mat was never received by the customer as it had been shipped to the incorrect addressWe sincerely apologize for any inconvenience this caused the customer and agree more should have been done to avoid this situation.We reached out to further apologize and have stopped the collection processIf the customer has any further questions or concerns, he may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with their orderThe customer placed their order on March 22nd for the *** Sectional which arrived on April 17thRegrettably, they received only part of the sectionalWe are working with our
warehouse to ensure this kind of error does not occur in the futureIn an effort to rectify our error, we have provided the customer with a replacement of the missing portion of the sectionalWe have reached out to the customer to further apologizeIf the customer has any further questions or concerns, they may contact *** Pat ***We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced on their orderAs requested by the customer, an appointment has been scheduled for May 2nd, to have the *** Armoire assembled. We work hard to provide proper delivery expectations and sincerely
apologize when an item is delivered and the service level is not providedWe are working with a third party assembly company to have the *** Armoire assembled. We have reached out to the customer to further apologize and issued a discount for the inconvenience causedIf the customer has any further questions or concerns, they may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

I will accept the company's responseWhile I feel they did not disclose the whole truth in their response, I'm tired of dealing with themI can't wait for this entire ordeal to be over with so I never have to deal with them again
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] all I want is for them to send me the two chairs at their Wayfair.ca ad price which today is $eachToday's price,(no US dollars and Wafair.ca) on their ad
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderWe stepped outside of our return policy and removed all return shipping costs for the return of the *** *** - *** Sofa. We are proud to offer our customers a day return policyPer
our return policy, return shipping costs are deducted from the customer’s total refundIn the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with their returnIf the customer has any additional questions, they may contact *** *** at ***.Kind Regards,*** ***Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for a *** Sofa and Chaise on November 13, We reached out to the customer on January 11, to inform her the order had been lost in transit and we were ordering a replacementWe promptly ordered the customer a replacement that is now in the customer's possessionWe confirmed the entire order was delivered on January 24th, 2017. This is a rare occurrence when shopping with Wayfair and we have taken the steps to better our process to avoid such issues in the futureFor the time and frustration, we provided the customer with a significant discount to keep the merchandiseIf the customer would like a full refund, we would be happy to have the merchandise picked up and provide a full refund.If the customer has any additional questions she may contact *** ***, Revdex.com liaison at ***We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response remediates my issues and/or concerns to the best of their ability in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved, even though the outcome was not what was originally requested.
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with shopping with Wayfair. We do our best to ensure that our products are listed with the correct and most up to date informationHowever, the clearance price does take a little longer to update on the
product pageWe try to have other systems in place for when items are oversold from clearanceSo, if the clearance item is no longer available when the item is placed in your cart, it will pull from regular stock and reflect the regular priceWe sincerely apologize for any inconvenience this may have caused and will address this with our engineering department. We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, she may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, a portion of the customer's order was incorrectly marked as delivered on
November 13th, as it was delivered to the wrong address. We reached out to the customer to further apologize issued the customer a full refund for the lost itemIf the customer has any additional questions they may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards, *** ***Wayfair.com