Wayfair, LLC

To Whom It May Concern, We sincerely apologize for the order issues the customer experienced on their multiple accounts and ordersWe strive to provide our customers with the best shopping experienceRegrettably, due to the significant number of reported defects and damage issues we have come
to the conclusion that it would be best for the customer to shop at a brick and mortar store as their experience and feedback indicates that we are not the right company to satisfy their shopping needs and standards despite our attempts to fulfill their orders to our high expectationsWe will not be reinstating the customers' accounts as we do reserve the right to cancel under our order acceptance policy*** Certain orders constitute improper use of the Sites and the Wayfair Rewards Program described belowWayfair reserves the right, at its sole discretion, to refuse or cancel any order for any reasonYour account may also be restricted or terminated for any reason, at Wayfair's sole discretionItems purchased pursuant to a quantity discount may be re-priced upon cancellationIf the customer has any further questions or concerns, they may contact *** at 1-***We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have verified with *** and our customer that the refunded has processed.We partner with several other large online retailers, including ***.com
They list our items on their website as well as collect payment information, and we provide any follow up customer serviceRegrettably, there was a delay in the processing of the customer’s return for a refundWe sincerely apologize for the inconvenience caused to the customer and agree the delay is unacceptable.We reached out to the customer to further apologize for the troublesomeness experience and have confirmed with the customer that the funds have been receivedIf the customer has any additional questions, she may contact *** *** at *** We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's order was incorrectly marked as being shipped on November
28,and our delivery company informed the customer that this was lostWe initiated a dock search to find the lost merchandise that was found and shipped on 12/13/Regrettably, the order was not delivered with the anticipated delivery and agree the delay with the customer's order is unacceptable.We reached out to the customer to apologize and have set up a new order with a discounted priceIf the customer has any additional questions he may *** ***, at *** We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

To Whom It May Concern,We sincerely apologize for the frustration the customer experienced with her order.We do our best to ensure that our sites are listed with clear and concise informationOn March 27, 2017, the customer placed her order on our wayfairsupply.com site which is a US siteThe
customer reached out to us on 5/9/asking for us to match the price on *** site, which is our Canadian siteWe promptly responded explaining the pricing differences between our US site vs Canadian siteFurthermore, we advised the customer that we are not able to compensate her for the difference since the order was placed on our US site and there are additional international fees that we are not able to credit back.We reached out to the customer to apologize and offered a discount off a future purchaseIf the customer has any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his order. The customer placed his order for *** *** Dining Table on May 31st and selected for the item to be shipped with day expedited deliveryAt time of purchase and in our
order confirmation email sent after the order was placed, we provided the customer with a shipping estimate of June 5th and a delivery estimate of June 9thUnfortunately, the upgraded shipping the customer paid for will not speed up the time for the item to ship out of the warehouse and will only expedite the item once it is in transit only.We apologize that this was not made clearer on our listing and are taking steps to improve upon the communication to our customers. A customer service specialist has been working with the customer to resolve this matter and refunded his shipping costsIf the customer has any additional questions he may contact *** ***, at ###-###-####We hope this information is helpful in resolving the complaint.Best Regards, Wayfair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I received TWO itemsOnly ONE item was defectiveSECOND item was returned to WayFairI spent many hours trying to resolve refund problem (except shipping costs) with WayFairFinally I was forced to go via Revdex.com In the response from WayFair, they mention "Unfortunately, at that the time, the customer's order has already shipped and once an order is shipped, we are unable to cancel it." This is not trueAccording to tracking numbers, order was shipped two days after my request of cancellation. 2. In the response from WayFair, they mention "The customer received the items and reported they were defective"This is not trueOnly one item was defective. I hope WayFair can provide truthful information in the future and we will avoid having such problems. Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed their order on April 9, for two of the *** 47.5" Single Bathroom Vanity Set with White Top and Mirror in the Espresso base and Polished Chrome faucetsDue to the remote area, our
delivery agent has advised the customer that they are unable to deliver the vanity sets until May 3, which has caused the customer inconvenienceWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service specialist has reached out to the customer to further apologizeThe delivery is currently set for May 3rd, which we will strive to push forward with our delivery agent We will continue working with the customer to resolve the complaint.If the customer has any additional questions or concerns, they may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Good Afternoon,I want to thank you for helping me with this problem I've received two different emails from Wayfair regarding refund....one states they're refunding me part of theamount (minus the $shipping fee) The other states I'm receiving zero credit I'm a bit confused In most instances, I would be satisfied with partial reimbursement,however, in this case, I'm requesting a full refund I have a copy of the the print out from what is shown to customers online When you enter in search "*** sleeper sofas"you would expect to see sofas that convert into a bed, however, this isn't the caseIt shoes the item I ordered right next to a different item "*** sleeper sofa." It's veryconfusing This is one of the reasons I didn't order online I ordered the item through a phone call to Wayfair Customer Service The Representative is very nice...no problem there, however, I guess she was also confused since the item I ordered appeared to be a "sleeper sofa." I'd like to clarify what amount I'm being reimbursed As I stated, had I not lost money in this matter, I had already picked out another item from Wayfair with the originalRepresentative I worked with It is a *** sleeper sofa I was willing to do an "exchange" and use the return money towards the other item which costs more.Thanks very much for your assistance Have a good day.*** ***

To Whom It May Concern, We sincerely apologize for the trouble the customer experienced with his order.We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersUpon learning that one of the nightstands had been lost in transit; we
immediately ordered a replacement and notified the customerUnfortunately, we experienced a miscommunication as it was the dresser that had been lost in transitWhen our error was realized we ordered the customer a replacement dresser and provided a discount. Due to a system glitch not only was a pending charge mistakenly placed on the customer’s account, but the customer was incorrectly refunded for the order We sincerely apologize for any inconvenience caused to the customer and agree the multiple errors are unacceptableWe are working with our engineers to prevent similar occurrence from happening in the future.We have reached out to the customer to further apologize for the troublesomeness experience and have ordered the correct replacement dresser as well as agreed to only recharge the customer for the order after the dresser arrivesIf the customer has any additional questions, he may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderWe stepped outside of our return policy and refunded the customer in full for the High-Back Executive Chair. We are proud to offer our customers a day return policyPer our return policy, if
a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costsIn the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occur. A full refund has been issued to store credit and the customer has been provided with instructions on how to use the store credit.We reached out to the customer to further apologize and offer assistance with their returnIf the customer has any additional questions, they may contact *** ***, at ###-###-####We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's order for a futon mattress was incorrectly marked as being
Lost in Transit on July 17, and as a result was temporarily misplaced at our local delivery terminalWe initiated a dock search to find the lost merchandise and agree the delay with the customer's order is unacceptableThe customer's futon mattress has been located on July,19,and the delivery will be scheduled for the customer within hrs. We reached out to the customer to further apologize and have provided a discount for the delayIf the customer has any additional questions she may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards, *** ***Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced when pricing tile on Wayfair.com We unfortunately encountered a pricing error with the Argana 8" x 8" Hand-Painted Tile in Gray and WhiteThe customer stated she saw it listed at $2.90/sqftwhen the
actual cost is $15.13/sqftWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, "Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)" (http://www.wayfair.com/customerservice/general_info.php-privacy).We reached out to the customer to further apologize and offered a discount off a future orderIf the customers have any additional questions or concerns she may contact *** ***, at *** We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderWe stepped outside of our return policy and have agreed to refund the customer in full for returning the Metallic Feather Lumbar Pillow. We are proud to offer our customer’s a day return
policyPer our return policy, roundtrip shipping costs are deducted from the customer’s total refund In an effort to rectify the situation we have stepped outside our return policy by waiving the return the return shipping as a one-time courtesy. We have reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, she may contact *** *** at ***. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced while shopping on Wayfair.ca. We do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, while the customer was shopping for the *** 48" Single
Bathroom Vanity the item was listed with the incorrect priceWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price. We have reached out to the customer to further apologize and helped him place an order for the vanity at a discounted priceIf the customer has any further questions or concerns, he may contact *** *** at ***617-880-We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order on November 10, for the *** *** *** Sofa in Taupe color which arrived on December 06, Regrettably, she received a gray color sofa
insteadWe are working with our warehouse to ensure this kind of error does not occur in the futureIn an effort to rectify our error and due to difficulties arranging a pick up with a freight line, we have provided the customer with a full refundWe also have offered to work with the customer and a donation center to have the item picked up.We have reached out to the customer to further apologize and assist them in resolving the issueIf the customer has any further questions or concerns, she may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to resolve the situation, we placed a new order for the customer at the clearance price.We offer many items in our clearance center (previously purchased and returned
merchandise) at a large discountRegrettably, the returned clearance *** *** - Sutton Light Pendant was damaged in transitAs our inventory clearance return items is very limited, sadly, we did not have a clearance return replacement available and provided the customer a full refundWe understand the customer’s situation and have stepped outside our policies by placing a new order for brand new inventory at the clearance price We have reached out to further apologize for the inconvenienceIf the customer has any additional questions or concerns she may contact *** *at ***We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer.We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the Delivery Agency is experiencing staffing shortages which is resulting in
delays, not only with deliveries but with schedulingWe have reached out to our Delivery agency regarding the issues our customer has been experiencing to make sure the customer is able to schedule the deliveries for the time that best fits their schedule.We reached out to the customer to further apologize and to facilitate the delivery of this merchandiseIf the customer has any additional questions they may contact ***, at ###-###-####We hope this information is helpful in resolving this complaint. Kind Regards, ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
You are welcome to contact *** directly for questions regarding your product or warranty, but per the *** Night Guarantee, this warranty applies only to original purchasers of genuine *** products who purchased their product(s) directly from the website at ***.com.-it was in e-mail from Wayfair. I think,it's not fair,when I was buying,I was sure,I have night Guarantee. I had the flyer "night Guarantee" in plastic bag,with the mattress and when I called to customer service of Wayfair to complain about price, service representative mentioned the night GuaranteeI believe, WAyfair has the recorded conversation. I will not pay $149 for returning the sagging mattressI will sue them in my county in NJ,as place of occurrence , In Civil Court,Small claimsRevdex.com,thank you for you help.Happy New Year! Best regards,***.
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their order.The customer placed their order for the Full Size White Latitude Run - *** Platform Bed on 4/9/The bed was, regrettably, delivered with several incorrect and damaged parts on
4/19/2017.We ordered the correct parts and they have all been delivered, so the customer has all of the correct parts for the bed to be assembledWe have also contracted a third-party assembly company to complete the bed assembly on 6/2/as the customer requested.We have applied a discount to the bed and have offered an additional final discount upon the satisfactory completion of the bed assembly. If the customer has any additional questions or concerns, they may contact *** ***, (*** ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com