Wayfair, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***The bathroom vanity was lost and nobody bothered to notify us We had to contact the representatives on numerous occasions, waste valuable time, and wait another week to find out about it The representatives did not bother to call us back after promising to do so "Sorry" is not sufficient Who will reimburse us for having lost our contractor due to delays? We had to live with the unfinished mess of the bathroom remodel for one added month due to Wayfair's delays and our having to start from scratch to find a new vanity, wait again for delivery and, find and hire a new contractor "Sorry" is unacceptable.*** * ***
Regards,
*** ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have ordered the customer a replacement Silver Shag Rug, which was delivered on December 28thWe handle standard returns, defects, and damage issues within
days of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn December 18th, the customer notified us that the Safavieh - Silver Shag Rug she received was the incorrect itemRegrettably, the issue was not properly addressedWe understand the customer’s situation and agree a replacement order for the correct rug should have been placedAs gesture of our sincerest apology for the replacement not being delivered by December 25th, we have applied a $credit back to the customer’s Credit CardWe reached out to the customer to further apologizeIf the customer has any additional questions, she may contact *** ***, at ***We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we have issued two credits of $on October 21, 2015, and $on November 18, 2015. We handle standard returns, defects, and damage issues within days
of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn October 20, the customer notified us that the *** *** *** - Jolie Dining Table he ordered and received was damaged in transitAt this time the customer was put in contact with a member of our delivery specialist team, who has been working with him throughout the issues with this orderA replacement was ordered due to the damages on the original table, and the new table came with some minor issues as wellWe understand the customer’s situation and are working with our repair technicians to fix any damages to the replacement table. We reached out to the customer to further apologize for the trouble and verify that the issues are being resolvedIf the customer has any additional questions, he may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for any inconvenience or misunderstanding that was a result of this order. The customer placed their order on 8/8/for the *** *** - *** Drawer Nightstand which had an estimated ship date of 8/14/and estimated delivery date of
8/21/The item shipped on 8/11/and was scheduled for delivery on 8/14/ However, the customer requested an address change requiring us to change the delivery appointment to 8/21/Wayfair's credit card billing process is to charge the card when the item has shippedWe have no desire to mislead our customers in any way and regret when these isolated incidents occur. Wayfair's prices do change on site from time to time and this is based on a variety of factorsMany products are shown with a base price and optional upgrades may cost more, but this is clearly shown when selecting this optionWe apologize for any confusion this may have caused.In effort to rectify this situation we have reached out to the customer to apologize and inform them that the delivery appointment for the nightstands has been scheduled for 8/21/We will also continue to work with the customer regarding the sofa they referenced. If the customer has any additional questions or concerns they may contact *** ***, Revdex.com Liaison at ***We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for *** *** - *** Left Side Facing Sofa on July 22nd, The customer contacted us on August 11th to notify us that her delivery arrived
and was missing a part of the sectionalWe promptly ordered the customer a replacement part to be shippedUnfortunately, due to the part shipping through our freight network it does take some time to get to the customerWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptable. A customer service specialist has been working with the customer to resolve the complaintWe confirmed the missing part was shipped on August 16th, If the customer has any additional questions she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order We stepped outside of our return policy and refunded the customer in full for the 14" Modern Classics Fabric *** Lamp Shade. We are proud to offer our customer’s a day return policy
Per our return policy, return shipping costs are deducted from the customer’s total refund In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, she may contact *** *** at ***-***-***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience caused to the customer.The customer placed her order on 05/30/for the Chrisanna Tufted Upholstered Club ChairUnfortunately, we experienced an unexpected back-order on the item and pushed the shipping date from 06/to
06/We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service manager has been working with the customer to ensure the delivery of her item and upgraded her shipping to Day DeliveryThe customer's order was shipped on 06/07/and is estimate to be delivered on 06/10/The customer's package may be tracked on *** using the following tracking number: *** . On June 10th 2016, the customer notified us that the Chrisanna Tufted Upholstered Club Chairshe ordered and received was damagedWe understand the customers situation and fully refunded the customer. We reached out to the customer to further apologize for the troubleIf the customer has any additional questions, she may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards, *** ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify our error, we offered to provide the customer the *** Transitional Bunk Bed at a significant discount. We unfortunately encountered a pricing and listing error for the *** Transitional Bunk Bed, and as a result the customer's order was cancelled and all pending charges reversedWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, "Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)" (***).We reached out to the customer to apologize and offered a discount off a future purchaseWe've resent this code to the customer on 5/8/If the customer has any additional questions or concerns he may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderThe order has been cancelled and the $charge was refunded.We do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the
customer placed her order for the Ramona Side Chairs, the chairs were listed with the incorrect priceWe sincerely apologize for any inconvenience this error and caused to the customer and have removed the incorrect item from our site. We have reached out to the customer to further apologize and have sent a gift card for use on a future orderIf the customer has any further questions or concerns she may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderWe have processed a full refund for the customer for the *** NA - Year Protection.We are proud to offer our customer's a day return policyPer our return policy, shipping costs are deducted
from the customer's total refundWe have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return and provided the information for her refund on the warrantyIf the customer has any additional questions, she may contact *** ***, Revdex.com liaison at ***We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern: We apologize for the troubles the customer experienced while shopping with usIn order to rectify the situation, we have offered a discount on alternative tiles based on the square footage needed for her project. We unfortunately encountered a pricing error with the Lima 8" x 8" Ceramic Tile in Classic White and Charcoal Grey, and as a result the customer’s order was cancelled and all pending charges reversedWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, “Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)” (http://www.wayfair.com/customerservice/general_info.php-privacy). We have reached out to apologize and to obtain the square footage needed in order provide the customer discounting options for alternative tiles upon receipt of the square footage neededIf the customer has any additional questions or concerns, she may contact *** *** at ***We hope this information is helpful in resolving the complaint. Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
]To whom this may concern: The response from Wayfair was a blatant misleadingly of factsIt's not just about RAS not bringing my recliner or calling to cancel the day of deliveryWay unfair charged my account 3x over the past monthsThey failed to deliver the furniture at the same time as requested, falsely led me to believe another set would not be placed on back order and have already caused me to miss days of work at 600/dayI am attaching some of the correspondence but could only send attachments as requiredI have about emails all together and have dealt with or employees that keep make my promises as to why I still don't have a complete living room setThey now offered a 20% discount after involving Revdex.com but I want nothing less than 50% as this has already cost me more than the entire suit not to focus on the stress they causedI am so di***ointed in them that I have nothing further to say except for them to stop blaming the delivery guys that made only one mistake.
Regards,
*** ***

Revdex.com:
wayfair and I had agreed to the wayfairs previous response that they would issue a refund check within 3-10business days of that same response date. We we agreed to it, and then last minute, they regressed on their word and agreement, and have me back to the origins dispute by trying to issue a refund to the credit card with which I paid, to which I no longer have accessThis dispute was the primary reason for even opening up a Revdex.com complaint. If wayfair air agreed to issue a refund check already, I absolutely demand and expect them to follow through on that agreement, and for them to do it within 3-business days of their original agreement to do soThank you.
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed her order on 4/25/for the Acapulco Lounge ChairUnfortunately, we experienced an unexpected processing error which caused a backorder on the item and pushed the shipping date from
5/16/to 6/3/We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.We reached out to the customer to further apologize and provide the new estimated ship date of 6/3/and have provided a discount on a future orderIf the customer has any additional questions or concerns, she may contact *** *** at ***.We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

I did receive and email from wayfair stating they had the right to cancel an order at any time for no reason at allAnd that they did refund the moneyThey did offer a 30% discountHowever I still don't find that fairI will never shop their store againBecause whose to guarantee this won't happen again. Thank you for allowing me to respond.*** ***

To Whom It May Concern,We are very sorry for the trouble the customer experiencedIn an effort to resolve the situation we have confirmed with our 3rd party, ***, that the customer has been fully refunded.We partner with a 3rd party, ***, as part of our liquidation process to move unwanted stockWhile the stock is Wayfair merchandise, *** handles all purchases (payments and refunds) as well as all customer relationsRegrettably, due to violations of the terms of service agreement that is agree upon during the account creation with ***, pending orders were cancelled and the customer's account was deactivated.We have confirmed with *** that the customer has been fully refundedIf the customers have any additional questions or concerns he may contact *** ***, at *** We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** While they have stated that I have received my refund in full, in fact, I have not received any refund at all.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I am rejecting the offer the company has made me. I truly believe that these chairs were never on sale at the price posted and listed on *** and their website(s)It was a way to get people to go into the site, see it was sold out, and order something else. If they truly offered this price, I see no reason why they couldn't allow an exception and honor the price they had listed for the chairs I wished to purchase. I was told by several employees that this was NEVER the sales priceIt was all a mistake, yet in the written response she is claiming that the sale ended. Someone isn't telling the truthI still feel this is a scam and Wayfair should be accountable when they scam their customers
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Please accept my thanks, as I was getting nowhere myself The Revdex.com's backing made all the difference I could not even get a call back on my own
Sincerely,
*** ***