Wayfair, LLC

I have attached a copy of the email I received from *** L, Customer Advocate of Wayfair, granting permission to donate the chair
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his orderWe stepped outside of our return policy and refunded the customer in full for the Economy Surface Mount Ironing Center. The customer placed his order for the Economy Surface Mount Ironing Center
on June 02, 2016, which was delivered on June 08, On August 11, the customer contacted us to request a price adjustment as the item was currently priced lower than what he originally paid. While we strive to keep our pricing competitive, unfortunately, we are unable to price match the Economy Surface Mount Ironing Center as we do not offer price matchingWe previously stepped outside this pricing policy for the customer in July of as a one-time courtesy as well as informed him of our policyAs we were unable to price match the customer opted to return the item, in which made an exception to our return policy as it was outside our 30-day policy and we waived the return shipping costsWe reached out to the customer to further apologizeIf the customer has any additional questions, he may contact ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have ordered the customer a replacement Silver Shag Rug, which was delivered on December 28thWe handle standard returns, defects, and damage issues within
days of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn December 18th, the customer notified us that the Safavieh - Silver Shag Rug she received was the incorrect itemRegrettably, the issue was not properly addressedWe understand the customer’s situation and agree a replacement order for the correct rug should have been placedAs gesture of our sincerest apology for the replacement not being delivered by December 25th, we have applied a $credit back to the customer’s Credit CardWe reached out to the customer to further apologizeIf the customer has any additional questions, she may contact *** ***, at ***We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the customer experienced with their orderThe customer's order has been cancelled and their pending charge of $has been voidedWe do our best to ensure that our products are listed with the correct and most up to date
informationRegrettably, when the customer placed their order for this hardwood flooring, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct priceWe have reached out to the customer to further apologizeIf the customer has any further questions or concerns, they may contact *** *** at ***We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Terms and policies cover typographical errors, yesBut character goes the extra mile for customersIn a day and age where litigation is rampant and integrity is scarce, I would've hoped Joss and Main desired integrity over a company savings of about $You frequently ask customers to share their experience with friends in exchange for a $credit when a friend makes a purchaseI will definitely share my experience, but I can guarantee no sales will come from my network or design clients
Regards,
*** ***

To Whom It May Concern, We apologize for any inconvenience or misunderstanding that was a result of this order. The customer placed their order on 8/8/for the *** *** - *** Drawer Nightstand which had an estimated ship date of 8/14/and estimated delivery date of
8/21/The item shipped on 8/11/and was scheduled for delivery on 8/14/ However, the customer requested an address change requiring us to change the delivery appointment to 8/21/Wayfair's credit card billing process is to charge the card when the item has shippedWe have no desire to mislead our customers in any way and regret when these isolated incidents occur. Wayfair's prices do change on site from time to time and this is based on a variety of factorsMany products are shown with a base price and optional upgrades may cost more, but this is clearly shown when selecting this optionWe apologize for any confusion this may have caused.In effort to rectify this situation we have reached out to the customer to apologize and inform them that the delivery appointment for the nightstands has been scheduled for 8/21/We will also continue to work with the customer regarding the sofa they referenced. If the customer has any additional questions or concerns they may contact *** ***, Revdex.com Liaison at ***We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their order.The customer placed their order for the Full Size White Latitude Run - *** Platform Bed on 4/9/The bed was, regrettably, delivered with several incorrect and damaged parts on 4/19/2017.We handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items We ordered the correct parts and they have all been delivered, so the customer has all of the correct parts for the bed to be assembledWe have also contracted a third-party assembly company to complete the bed assembly on 6/2/as the customer requested. We work hard to create an effortless experience for our customers and we apologize that this wasn’t the case with this order We work very closely with our warehouses and delivery agents to ensure orders are shipped complete without missing parts and delivered without damage We will address the lack of follow up with the customer and will address training opportunities associated with this order.We reached out to the customer to further apologize and provided a discount for the trouble If the customer has any additional questions or concerns, they may contact *** ***, (*** ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
]To whom this may concern: The response from Wayfair was a blatant misleadingly of factsIt's not just about RAS not bringing my recliner or calling to cancel the day of deliveryWay unfair charged my account 3x over the past monthsThey failed to deliver the furniture at the same time as requested, falsely led me to believe another set would not be placed on back order and have already caused me to miss days of work at 600/dayI am attaching some of the correspondence but could only send attachments as requiredI have about emails all together and have dealt with or employees that keep make my promises as to why I still don't have a complete living room setThey now offered a 20% discount after involving Revdex.com but I want nothing less than 50% as this has already cost me more than the entire suit not to focus on the stress they causedI am so di***ointed in them that I have nothing further to say except for them to stop blaming the delivery guys that made only one mistake.
Regards,
*** ***

The right order number from Wayfair.com is *** and the right amount of the purchase was $ 1,189.99.Thanks,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards, *** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderWe have processed a full refund for the customer for the *** NA - Year Protection.We are proud to offer our customer's a day return policyPer our return policy, shipping costs are deducted
from the customer's total refundWe have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return and provided the information for her refund on the warrantyIf the customer has any additional questions, she may contact *** ***, Revdex.com liaison at ***We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderThe customer’s order has been cancelled and her pending charge of $has been voided.We do our best to ensure that our products are listed with the correct and most up to date information
Regrettably, when the customer placed her order for the *** *** Lucia Sofa, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience our error has caused to the customer and have updated our listing to accurately show the correct price We have reached out to the customer to further apologize and offered a 10% promotional code to use on a future purchaseIf the customer has any further questions or concerns, she may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** While they have stated that I have received my refund in full, in fact, I have not received any refund at all.
Regards,
*** ***

To Whom It May Concern: We apologize for the troubles the customer experienced while shopping with usIn order to rectify the situation, we have offered a discount on alternative tiles based on the square footage needed for her project. We unfortunately encountered a pricing error with the Lima 8" x 8" Ceramic Tile in Classic White and Charcoal Grey, and as a result the customer’s order was cancelled and all pending charges reversedWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, “Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)” (http://www.wayfair.com/customerservice/general_info.php-privacy). We have reached out to apologize and to obtain the square footage needed in order provide the customer discounting options for alternative tiles upon receipt of the square footage neededIf the customer has any additional questions or concerns, she may contact *** *** at ***We hope this information is helpful in resolving the complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced while shopping with usIn an effort to resolve the situation we offered to provide a significant discount to the complete *** Transitional Bunk Bed.We do our best to ensure that our products are listed with
the correct and most up to date informationRegrettably, when the customer was interested in purchasing the *** Transitional Bunk Bed, it was listed as a partial piece of the bunk bed at the price of the single pieceWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the complete unit for the correct price.We reached out to the customer to further apologizeWhile we are unable to honor the customer's request for the complete bunk bed at the price of the single part, we stepped outside our policies by offering the lower price for the complete bunk bedWe also offered to provide a significant discount on a future order as well.If the customer has any further questions or concerns, he may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with their orderThe customer placed their order on March 22nd for the *** Sectional which arrived on April 17thRegrettably, they received only part of the sectionalWe are working with our
warehouse to ensure this kind of error does not occur in the futureIn an effort to rectify our error, we have provided the customer with a replacement of the missing portion of the sectionalWe have reached out to the customer to further apologizeIf the customer has any further questions or concerns, they may contact *** Pat ***We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom It May Concern,We sincerely apologize for the continued inconvenience that this order has caused.Regrettably, Wayfair is unable to provide the customer with information regarding any interest charges as Wayfair Credit Card Accounts are offered by *** Bank and due to Consumer Privacy laws, we are unable to view financial information or request it on the customer's behalf. We have reached out to the customer to further apologize and offered to hold a 3-way conference call with the customer and *** to assist with a resolutionIf the customer has any additional questions or concerns, she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderThe customer's order has been cancelled and her pending charge of $has been voided.We do our best to ensure that our products are listed with the correct and most up to date information
Regrettably, when the customer placed her order for the *** *** - *** *** Hand-Tufted Gray/Beige Area Rug, the item was listed with the incorrect price for the size the customer orderedWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future.We have reached out to the customer to further apologize and offer a discount off a future orderIf the customer has any further questions or concerns, she may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I am rejecting the offer the company has made me. I truly believe that these chairs were never on sale at the price posted and listed on *** and their website(s)It was a way to get people to go into the site, see it was sold out, and order something else. If they truly offered this price, I see no reason why they couldn't allow an exception and honor the price they had listed for the chairs I wished to purchase. I was told by several employees that this was NEVER the sales priceIt was all a mistake, yet in the written response she is claiming that the sale ended. Someone isn't telling the truthI still feel this is a scam and Wayfair should be accountable when they scam their customers
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed her order on 4/25/for the Acapulco Lounge ChairUnfortunately, we experienced an unexpected processing error which caused a backorder on the item and pushed the shipping date from
5/16/to 6/3/We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.We reached out to the customer to further apologize and provide the new estimated ship date of 6/3/and have provided a discount on a future orderIf the customer has any additional questions or concerns, she may contact *** *** at ***.We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com